Used this company in February with no complaints . However, this time my daughter called for a dryer repair. Yes, they were able to come out the same day… but when they arrived the tech would not do repair dryer because the ventilation system was outdated and a fire hazard. And on top of that my daughter was charged $70 for a service call. She was never told what the issue was with the dryer. I find this odd as this is the same ventilation system that was in place when they repaired this very same dryer in February… I called and spoke to Mr Reilly about this and am awaiting a return call…

Great service i called at 2:40 and left a message Patrick called @2:46 said he could come at 3:30 he was here early. Unfortunately unable to repair but work the house call to confirm. Highly recommend

Great service will be calling soon, need dryer checked out.

Efficient comes on time. Gets the job done. Very reasonable. Would recommend to all

Was told I would receive a call the next day between 10 and 10:30 AM. No call Between that time or anytime throughout the day. Would not recommend

Glad I canceled whirlpool service call. Saved 35 dollars immediately. I found this company through Google. They answered call and came out next day and solved my problem. Thank you!

Good, honest service. Highly recommended.

Pat Reilly was very efficient. He explained everything he had to do. Pat Reilly was very reasonable. Reilly Appliance service is excellent.

I own some rental properties in West Seneca and I have a dryer that is not working. So I called Reilly and they said it would be about a week until they come out there and fix it and I said that was fine. On the day they were supposed to come out the guy said tomorrow they would be out. Next day came and they never called me. I called him the next day to find out what was going on and then he said that they would be unable to serve me. So now I still have tenants calling me asking me about the dryer. Very unprofessional, poor customer service, unreliable. Avoid at all costs, not worth saving the few extra dollars.

Pat was super helpful and saved me a ton, by walking me through my problem with refrigerator and he is very knowledgeable!!!

Called first thing this morning because my dryer was running cold. They were booked for today and were going to get me in first thing tomorrow but called an hour later after they had a cancellation. When they showed up they were quick efficient and courteous. Will definitely use them again if the need arises.

Great service at a fair price

Called to have dryer look at told me would call me the next day no one ever called

Needed a dryer part after hours, super nice ppl, amazing customer service.

Fast response, quick diagnosis and service. Great communication. Highly recommend

Reilly Appliance Repair is the best!! They responded promptly, arrived on schedule. Pat Reilly was very professional, explaining everything before performing the repairs. No surprises. Highly recommend Reilly Appliance Repair.

Can never go wrong with Reilly Appliance ! I used them years ago and not sure why I didnt call them first to repair my dishwasher .I called Reillys on a Friday . The man ( Patrick ) That does the dishwasher repair I was told was on vacation and he would call me Monday when he was back . He called me immediately on Monday morn and came out Tuesday morning . My dishwasher was repaired in less than 30 minutes . Their parts are guaranteed for a year and he was polite, courteous, and prompt service ! There is a reason they have been around for 70 years !!Totally great business !

These guys helped me out with a fast turn around and reasonable prices on a stove ignition. Will definitely use them if I need anything in the future.

Nice people, great service! Theyve helped fix both my washer and dryer. I would highly recommend them.

Reilly Appliance was great! I called the day my appliance broke, and the service guy was at my house the next day,they are awsome,and do a great job I highly recommend them

These guys are the best! They were very careful handling my washer and explained everything throughout the repair and gave suggestions on how to prevent problems in the future.

Very helpful and quick service. The price was very fair.

Wish my review was better, the reason why only 3 stars is basically, the prompt return call from Reilly, thats was the good part. Now for the ugly, the tech tried to immediate upsell me on repair with parts that were 2.5x the cost that they could be found from OEM, and when I described did the youtube and manufacturers troubleshooting prior to call so had a idea of problem, mine was a faulty Icemaker $57 shipped (New) . Tech wanted to sell a control board and Icemaker both at cost ranging $180-280 ea, the only other item it could have been was water valve $70-80, which he was right on that price. So in end I ordered the New Icemaker plugged it in, (Very easy) and it worked, i hope this was an isolated incident since many seemed so happy here with thier service, but you have to take the good with the bad, and this was the bad. My Suggestion Youtube issue then call it will save you alot.

I called on Saturday the jan 6th to get my dishwasher repair and the owner said he would have technission call me Monday morning between 930-1030 so I waited around all morning and when I called owner was like oh I forgot . He said he would check his schedule and call me back and I did get voicemail back saying that they would call today when they can come out terrible customer services .

Excellent same day service! Fast and thorough!

Efficient, Fast, & affordable!