I would like to start by saying the experience that my parents first had as well as myself with this particular store was exemplary. The product is better than any paint I have ever used and the initial service was fantastic. On top of that my parents were able to secure a 40% deal and was told it would be honored for the length of the project. However, upon our return we were told by a very polite young lady that she could not honor the 40% off being that we did not have the initial offer in writing which was denied by the originator of the deal when prompted by my mother saying it was unnecessary and will be in the computer. Being that my mother was the original deal maker, I left the store not being given the 40% off and I asked my mother to return to secure the deal with who she originally dealt with. Several days later my mother received a call from Micheal stating that the order was ready and needed to be picked up. When my mother asked if the 40% off would be applied, she was told that they do not honor those deals any more. If this was the extent of it I would not be writing this review I would just not give them my business. Unfortunately, Michael became very rude and belligerent with my mother and insisted that she come and pay the higher price. I do not know if it is because she is elderly, a woman or some other reason but I do believe he was trying to bully and take advantage of her. After the conversation she was left distraught, emotionally drained, and visibly shaken. I personally would not do business with any company that is OK with this behavior from one of their employees. I thought it was important to write this review.

Dont trust this store! My elderly and disabled parents are working on a major project and needed paint...they went into the Sherman-Williams store to determine what paint they would need for their project. They met with one of the managers who set them up on what they thought was a great deal and told them as long as they were working on that project theyd honor that price and that it was in the computer, just let the next person know. Well when they sent the contractors back to pick up the paint they were not willing to honor that agreement. They tried to took advantage of my poor handicapped, retired parents on a fixed income and then tried to force them to spend an additional $300 to pick up another thing of paint and the project still isnt complete. The saddest thing is through this all, the staff was kind and polite. It was the second manager who was un yielding. The good news is they took their business elsewhere and saved alot of money!

They seem to do great with contractors and painters. Not so great with the Little Guy that needs advice.

They provide good service.

Charity in the Buena Park store on Lincoln Boulevard, did such a great job on getting my paint mixed in an expedited fashion. She also helped me get my paint to the car, since Im a heart patient and cannot lift. Really appreciated her!

Best paint 🎨

Very good serviceAsk sales Rep. Michael who is best in the store

Great Customer Service I have been in the painting industry for 35 years and I have never been disappointed!

Good service

Got what we needed..in and out fast. Helpful service.

Didnt go there

Top quality product, exceptional customer service.

Very good service from Miss Alejandra, she answered my questions very kindly.

Excellent service. Good treatment and good products ..

Very good attention.

Very friendly and luxurious.