Ive had nothing but excellent experiences with the Douglass group! They are all very professional, courteous, and provide a much better experience than any other dealership Ive visited.Three years ago, I purchased a used car with them, and they treated me better than every other dealership in Bryan / College Station. I also felt that I got great value on my purchase. They were transparent about the process, vehicle history, and they even took the time to hoist the car up in their shop so that I could inspect the undercarriage when I asked.Just recently, I returned to Douglass looking to sell a car. Although they were not able to take my car into their inventory, their sales manager gave me excellent advice on how to make a private sale, and their service staff helped to answer my questions as well.Simply put, I would recommend the Douglass dealerships to anyone.

Was greeted very kindly and had amazing representative named Angie! They were super friendly and attended to me very quickly with the highest customer service quality! Fist time buying a car can be nerve wrecking but they made the experience much easier for me! Very thankful for the team here!

I bought a Mazda CX-5 from Douglass Mazda/Volkswagen on 10/19/21. Angie was easy to work with, honest, and probably the nicest salesperson I’ve ever met. The process was easy, quick, and only took about 3 hours start to finish. This included a test drive & them getting my vehicle cleaned and fueled for me to drive home. I will be going back!!!

Best car buying experience weve ever had. As someone who works in the industry, transparency through the process it extremely important to my Wife and I while buying. This team was patient with us, honest with us, and unexpectedly fair with their pricing and finance options. They gave their best deal up front with no back and forth; just fair and honest communication. No bait and switch, no pushy sales tactics, and no wasted time.Our sales representative, Peter, was an absolute joy to work with. Very knowledgeable and made sure we found the right ride for our family while making us feel like he was just our buddy helping us find a car. Cant say enough good things about Peter and this dealership. Save yourself the typical dealership headache, shop here first.

I had a great experience. The staff was friendly and knowledgeable. Drove all the way in from Houston to do business with them again.

I was fortunate to find the car I was looking for here. Peter Royall responded to my request quickly, providing me the information and paperwork we needed to get the ball rolling quickly. They were professional and easy to work with!

5 Stars. We worked with Angie. She was great guiding me through the process in buying my car. She was very knowledgeable and fun to be around. The process was very smooth and well organized, which was great for me because I drove from another city. I would give more stars if I could.

I had a stellar experience with these folks from start to finish. I went in knowing which vehicle I wanted and Angie S. and Joseph P. were absolutely wonderful in working with me through email, text, and call to make sure my purchase proceeded as smoothly as possible and I got the vehicle I wanted. The professionalism, knowledge, initiative, and politeness they both displayed at every step was greatly appreciated. Sure-fire recommendation from me for anyone looking for a Mazda!

Angie sold me my new cx 30, and she made the whole process extremely awesome! From the moment I walked in I was taken care of. All of the staff here are friendly and not intimidating like some other dealerships can be. From start to finish Angie was always understanding with what worked best for my budget and what I was wanting in a vehicle. She didn’t mess around and the deal happened quick because of how effortless it was. There was no back and forth at all. She made my budget work for the car I wanted, and I could not be more impressed. I’ve never had such an easy, pleasant time with a dealership. Thank you guys!

Very friendly dealership. 👍👍 This is the Home of the nice guys and gals.Our sales lady, Angie, was easy to work with, friendly, knowledgeable and just the best you could ask for. We have purchased 4 vehicles from her. Thanks Angie.

Our car was in the shop here for repair from August 15 - September 9 2020; 3 Weeks. The reported symptom was an electrical failure in the (less than 3 year old) leased car which caused several malfunctions and finally left the battery dead. Virginia D. in service worked with us and Mazda Corporate to resolve the failures. We were very impressed and appreciative of her willingness to engage and solve the root cause of the failures the vehicle was experiencing. Freeman Mazda in DFW did not attempt to solve the problems.

We have been very pleased with the service we received here at Douglass VW Mazda. They worked with us to get us the vehicles we needed. Angie was awesome never pushy. I recommend her to anyone needing a vehicle.

I’ve never been a dream car kind of girl, but I’m always in for a great deal. Just had the best experience at Douglass Mazda. Peter Royall did an amazing job walking us through the car buying process. Wouldn’t recommend anyone else!

I have an older VW that has some real confusing issues sometimes. They keep at it until the issue is resolved and communicate and keep me updated. Anything minor I brought in was dealt with promptly and they washed my car and checked everything.

Douglass Mazda in Bryan, TX is an excellent dealership to do business with. Very nice people there. Bought a new 2021 Miata for MSRP. They texted me all the signed bill of sales and deposit receipts. Were prompt in responding to texts. Gave me 2.94% interest rate for 54 months. Had to travel out of state (~230 miles) to get it, and they didnt try to renege on the deal once I got there with the trailer. Bought some all weather floor mats and the ones they gave me were for the wrong model car. They promptly shipped out the correct mats, and let me just keep the other ones, which Im going to sell on ebay. They were straight up with everything, and recommend them. I would call them the nice dealership.

The dealership provided the best experience I have had buying a vehicle. They are knowledgeable about their cars, while meeting the customer where they are. I drove all the way from Houston to use these guys.

Peter Royall sold me my CX-30 and I couldn’t be happier with it. I was looking at a number of other vehicles, but Peter’s integrity & cheerfulness & courtesy made purchasing my car a pleasure. And he was willing to hustle. I got all I wanted at the price I wanted to spend. Highly recommend.

I just bought a new 2021 Miata and traded in my old Sonata. Peter and Travis were awesome, really kind, and very professional. I really dont like working with those salespeople who are sometimes needy or aggressive but these guys were very gentle and always willing to help me! Definitely recommend!

Joseph is a real professional. He worked tirelessly for us to get the new vehicle on time. Very satisfying experience. I would strongly recommend purchasing a car from him.

I am so glad I chose Douglass Mazda to get my new car! They were so nice and Peter was amazing! They went out of their way to help me out and get me in my dream car at a price I could afford. Because of them my first car purchase experience went so smoothly and I couldn’t be happier with the service I was provided. If you’re looking for a new car, I definitely recommend Douglass Mazda, and to ask for Peter!! (:

I recently bought a new 2021 Mazda CX-5 from Peter Royall. It was the most quick, easy, efficient and best car buying experience I’ve ever had! He was extremely helpful and knowledgeable. I couldn’t be more happier with my purchase and would highly recommend Peter and this wonderful dealership to everyone!

The service at Douglas Mazda was great! I bought my first car from here and they definitely made the process easy and memorable! Both Travis and Chance are very kind, respectful, and personable. Extremely quick to get back to your questions. I felt very welcome and I absolutely love the deal I got on my new Mazda. Thank y’all so much! I was extremely impressed by the whole process and everyone at the dealership.

Friendly dealership. Great salesman. Ask for Peter.

After deciding to trade in our 18 year old truck in for a small cross over suv, I did my research. Deciding on a Mazda was a no brainer after reading all of the reviews and safety ratings.I started my search in south Houston while vacationing down that way and decided on the CRX-5 Touring Preferred. Wanting to keep my business and money local, I returned to College Station, TX to make the purchase. My sales consultant was fantastic. She kept me appraised of new models that came in and assured me that when the time was right, she would find me the car of my dreams. She did just that. I drove off the lot with the most beautiful white pearl with black and white interior CX-5 Grand Touring model. (The ventilated seats are what sold me on this particular model.) It is a sporty, fun, loaded to the hilt amazing car. My 63 husband even fit comfortably in the back seat! I could not be happier with the vehicle or the amount of customer service I am receiving.

I had a great car buying experience at Douglass Mazda. Chance, who showed me the cars, was very knowledgeable and helpful with the purchase. He took his time and I never felt rushed or pressured. All the employees I met at the dealership were very professional and accommodating. I was treated with respect from the first time I contacted them until I drove off in a new car. Mazda has great cars and based on this buying experience this is a great dealership.

It was a great buying experience to get my new car at Douglass Mazda with the help of Peter. He was so knowledgeable and considerate to help me get the best car, best price, and best service!

Gotta give this place credit they will fight to get you in a car that meets your budget best dealership I ever dealt with definitely gonna be back for another thank you Jason Dominguez you truly are awesome

Bought a brand new 2021 CX-30. Purchase the premium service plan and the ResistAll. Only to find out the ResistAll was never applied to my car. Mazda is not returning my calls or my emails. Took several calls and several weeks just to get my purchase contract sent to me. Not happy with customer service at all.

I had THE BEST car buying experience at Douglass Mazda. The sales service was excellent. Sales member Justin Poirier was extremely professional, well-mannered, polite, and super helpful. If he is not the head manager, this man certainly is well qualified and deserves a promotion. He was an expert in the vehicle features, (even some I wouldnt of known about otherwise) & went above and beyond in helping with my vehicle purchase, even when I was coming from far out of town and needed to reschedule. He was accommodating to all my questions and very patient, & even helped me figure out my rental car situation after I purchased the new car. I am highly satisfied with the true ease of a car buying experience from Douglass Mazda. I wouldnt recommend anywhere else to purchase a vehicle, new or used, than this place, and go directly to Justin Poirier.

We worked with Peter Royall and made the process quick and easy. He made communication very clear and friendly, overall pleasant experience without any hassle and confusion :)

If you’re in a rush to get a vehicle, this place is it! I was in and out in the time it would take to see a movie at the theater. A big thank you to Peter and Joseph for making the shopping experience swift and easy!

Peter Royall was a pleasure to work with - he was extremely helpful and more than courteous. He helped me find exactly what I was looking for in a new car and made the whole experience a truly positive one. Thanks to Peter and the rest of the team at Douglass!

Great service. We worked with Angie, and she was very knowledgeable and easy to work with. Did not pressure and was an incredibly pleasant car buying experience.

If ever i need to purchase a vehicle, I will definitely be going to Douglass Mazda...

I came in to get a replacement key for a Mazda I own and I’m not even kidding when I say that even just making that small of a purchase from them the sales man made me feel like very welcome and he was ready to help me! If I ever need another Mazda in the future I will be buying it from them because of the service alone. Very nice people.

Good, helpful folks with an attitude of getting things right for their customers as a priority. Good products + good people = a great experience.

Very helpful. Great experience!

I love this place!❤❤ Justin Poirier is the best salesman ever! He worked very hard to get me in a vehicle that I absolutely love! Ill never go to another dealership as long as he works there! Thanks Justin, youre the best! They need to give you a big raise and a bonus!❤💙💙

My car battery needed to replace and I got over to Douglass Mazda around 6:30pm. The service shop closed at 5. I was very stressed about not being able to get to work the next day, but Douglass Mazda took GREAT care of me. They let me leave my car with them for the night and sent me home in a loaner car. I easily made it to work and was able to pick the car up when the school day ended.The service and people were awesome. I plan to go back there for any other car issues in the future. Thank you so much Douglass Mazda!

I had some good experience on their service until so far. I would like to share this terrible experience here.First, thanks the lady in the service department, who helped me in my first several visits (I am sorry I dont know her name. I only remembered she has nice arm tattoos) She is friendly and professional, and got everything updated.Recently, based on some good experience, I visited here again because the hail on Apr 8th makes a crack on the front windshield and dents on the surface. Once I got the estimate from the insurance (which is May 12th Wed), I contacted the guy who gave me his business card,via email, asking for ordering a new windshield for me. Then, I dropped off my car on the next Monday, trying to get it fix asap. They told me it will take 3-4 days. However, I never got any update until I decided to call back (May 26 Wed). The service told me they have to contact insurance to get the re-estimate. I understand the process but I NEVER BEEN INFORMED. On the same phone call, they told me to fix the car by Saturday (May 29th) but apparently failed again. I called it back on the next Tuesday (Jun 1st)–They told me that needs 4 more days; and Friday (Jun 4th) again– AND THEY TOLD ME THE WINDSHIELD IS THE ONLY PART HAVEN’T DONE YET. Not to mention that they also forgot I need oil change as well (I mentioned that when I dropped off my car).Jun 7th, The glass arrived and they promised will get it done by the same day. Guess what, I still don’t have my car back because ridiculously the service can’t find the corresponding mechanics. It is ridiculous that they never listen to their customer, as well as their terrible communication system. They try to give me some promise but never get it done on time, which also destroy my trust on them. Furthermore, I tried to contact via email first but most of time I got ignored. Usually with no reply, or a reply without greeting and sign and with EVERY LETTERS CAPITALIZED. Busyness is understandable but it can’t not be the reason ignoring the emails. To me, It is very very disrespectful to the customers who trust their service and what they promised.I finally got my car back after three weeks. When I picked up my car, even though the manager tried to tell me that mainly because they are waiting for pieces to come, I still think it is not sufficient to explain why is takes three weeks without noticing in advance and intentionally informing customers if process is delated. I feel I was deceived and my time is wasted no matter how well the car was handled.I will never come back. And so does my friends who know this ridiculous story.

Friendly staff, great financial and sales team. Sales Specialist, Miller, did an amazing job answering my questions and going the extra mile. I would recommend Douglass Mazda to anyone.

I was in desperate need of a reliable vehicle that I knew would last an not leave me stranded. I worked with Peter Royall for 5 months to get a down payment and the financing that I needed to make it happen. Peter was always ready to assist in any questions or concerns I had. The finance team was willing to go above and beyond to get me into a car that would last an help to rebuild my credit. If you need a great car and want people that actually care about their customers go to Douglass Mazda Volkswagen and Peter Royall.

Peter was the best salesman! He was very knowledgeable and had the best attitude making our car search very fast and easy!

Starting this off with letting you know the sales team here is awesome and extremely informative, service on the other hand did me wrong in my opinion.Took my car in a few months back to get a speaker replaced under warranty, they replaced the speaker and let me know the speakers in the seats of my MX5 may also need to be replaced as they were producing static as well. I should clarify this static can be clearly heard with most music at higher volumes. Well I finally got the chance and took the car in only to be told there is no issue anymore and the tech couldnt hear it. On top of that, my previous dealer is sending me a new lug nut key (for an OEM lock) but this so far is the only dealership Ive worked with that doesnt have a master key set and could not remove my tires for a rotation.

We recently bought a CX-5 from Justin Poirier and he was AMAZING! He worked hard to get me and my husband approved and into the car we wanted! We almost didnt buy Mazda again, but he made it an easy choice. Douglass Mazda has the best customer service and I am so grateful to have my new car before our second baby comes. Justin was the sweetest and made great conversation. I could write a whole lot more, but iIll leave it at this - if you are looking for a good car and good customer service - GO TO DOUGLASS MAZDA AND TALK TO JUSTIN POIRIER!!!!!

Great experience all around very easy to do business with and Miller was outstanding in helping me with my new car!

Miller is a great salesperson! He is so kind, knowledgeable, professional, patient, and was really fun to work with. He is caring for his clients during and after the purchase. We were very happy with his service, and highly recommend him.

I have bought 2 VW Tiguans from them now and both times I had a good experience.

Everyone that I spoke to was amazing! 10 out of 10 would recommend this dealership. Justin Poirier is the guy to go to!

Great service and friendly and efficient place 👍👍👍👍

I recently got the Mazda CX-30 and was helped by Miller, he was extremely helpful in answering all my questions and gave great customer service! Would highly recommend purchasing your new car from here, they helped me find my dream car.

Angie was so helpful through the whole experience! I walked in and she immediately helped me and took me for a test drive and showed me all the features on the car. We got back inside and she answered every question I had. She kept me updated through the whole process. I would definitely recommend coming to see her!!

Excellent customer service from Nancy Holdridge. We were traveling and had a break warning light come on, it was looked at immediately and repaired so we could continue our trip. I give Douglas and especially Nancy a minimum of 5 stars. Service beyond expectation.

From the moment I reached out to Travis I received stellar customer service! He was both knowledgeable and friendly and most importantly easy to collaborate with! I was especially stunned by how responsive and how quick he was in getting me the information I needed. Before reaching out to your dealership I spent almost a week chasing a sell in Austin TX for a 2019 cx-9! After arriving at the dealership we were greeted by Travis and Justin both were extremely professional and made us feel welcomed. They both made it apparent that they appreciated our travel time and were committed to servicing us quickly so that we could get back on the road to Austin. Elton was very helpful and informative he explained all of the warranty options and coverages to us he answered all of our questions and really helped us to make an informed and appropriate decision for our purchase! Again I just want to say that I was so blown away with the seamless, swift and personal experience I had with my first ever car purchase. Thank you all again for your help and service.

It is a wonderful place. I really enjoyed my experience here. Their agents are very professional, friendly, and patient. A special shoutout to Pete! Strongly recommend!

I had a great car buying experience here.

We came to Douglass Mazda looking for a Mazda CX-5 and worked with salesperson Angela Schrick. She was extremely helpful and did everything in her power to help us find the car we were looking for. She even stayed past closing time, never rushing us. Sales manager Joseph Pulliam was friendly and seemed honest in dealing with us. We would highly recommend this dealership for an awesome car buying experience.

Virginia and Nancy at service are great. Car wash leaves the car super shiny.

Very friendly staff and an overall good experience. The purchasing of my car was quick and it was easy to get good financing. They even washed it for me free of charge as a congratulations!

Great dealership Justin really helped me out and got me into a car which was really needed. Great dealership to work with and extremely helpful.

As Im just coming home in my new 2019 Mitsubishi Outlander I cant find the words to describe how grateful I am to this dealership and especially to Elton, Travis, and Miller. I dont deserve any of the kindness they showed to me for a hurdle Ive been passed over for, for over a year. They are truly amazing and if they can work with my problem they can solve damn near ANYTHING! I promise you, you will NOT regret your decision to stop by. They truly care. Thank you guys.. so very very much!!

Service dept is top-notch, reliable, and sales people are not pushy.

I absolutely loved my interaction with Douglass Mazda! I recently had surgery and took the time to look out of town for a new vehicle. Angie Schrick was unbelievably helpful and very available and kind throughout the entire buying process. I felt like I got a fair price on the vehicle and the delivery process was quick and easy and my driver was helpful in showing me the vehicle when it arrived. I loved that the add-ons were exactly that, add-ons. You have the option to mix and match based on your needs instead of having them added automatically. I think their slogan Home of the Nice Guys is right on point! I also recently found out of another person that got their car from their dealership and they also had great things to say. I definitely suggest this location for buying a new vehicle and encourage you to seek out Angie as I couldnt have asked for a better salesperson 😉

I really love my new car; Its awesome. Everyone knows that BMW is a perfect car and I dont have to say anything about the car and all its advanced features. I am writing this review just because of really nice and kind people that are working over there. Everything was really fast and easy. You rarely can find dealerships that you easily can trust them. I am pretty sure that I will refer this dealership to all my friends.

The maintenance and repairs department here is extremely exceptional! Dylan and Kyle have repeatedly gone way above and beyond for my family and I since we moved here almost 4 years ago. We have gone on for a variety of multiple services and have always gotten top notch work. We bought our most recent SUV from them and the sales associate also bent over backwards to get us the deal we needed. The ladies in charge of the loaner vehicles have also been outstanding every time weve had to leave our vehicle there and gotten us into a loaner every time. They are always very, very sweet and make sure to take the time to meet all of our needs. Now that theyve renovated one of the buildings, they need to give those wonderful ladies a much better office than the closet/dungeon theyre currently in. The new sales floor looks and feels excellent.

Brent was our salesperson. He was outstanding! Very patient with our many questions. He even drove the car we liked over to our home to make sure it would fit in our single garage!We looked at several different models and found the perfect fit for us. The trade-in amount for our old car was better than had been offered at another dealership here in town. I would easily recommend you call Brent at Garlyn Shelton if you are looking for a new car. We are very happy customers.

Douglas Mazda helped me buy a new car at a great price. I always felt respected throughout the entire process, which contributed to my overall confidence while negotiating the terms of the sale. Towards the end of our negotiations, a team of Angie Schrick, Joesph Pulliam and Travis rolled out the red carpet treatment and set me up with an even better trimmed vehicle than the one we were originally negotiating on - I truly felt like royalty. Additionally, all taxes and additional fees on the vehicle were shown upfront. I define integrity as doing what you said you would, and they definitely knocked that ball out of the park. Also, for any single women out there looking to buy a vehicle, you can trust the employees here will not treat you differently than any only other configuration of customer(s). Also doesnt hurt that I love the drive and styling of Mazda!

We took my friends car for a detailed inspection, service people are very helpful and try their best. However, you need to drop and wait a little long for detailed inspection, because it is a little busy. I am not confident with the brand itself, they have the best vehicle designs with a reasonable price. Volkswagen and bmw are also part of the building/company.

Dane Goddard has always been GREAT

Super helpful guys in the parts department. They helped me find a new old stock key for my Miata and cut it off the VIN for a perfect new key just like when the car was new 24 years ago

I went to get my car taken care of here once and never again. I asked for three things: 1) tires rotated, 2) oil changed, 3) state inspection. I told the guy and he waves me off saying, yeah, yeah, yeah. I had just gotten off of a 12 hour night shift at the hospital and was exhausted. It took 2 hours before this was done and they charged me around $60. As Im driving home, however, I notice that the inspection sticker was not updated, so I drive back and ask about it. The guy says you didnt say anything about an inspection... but you should also get your tires rotated, by the way. What the HECK did they do??!?! I was infuriated. They charged me another $60, it was another 2 hours, and I never found out what they did to my car the first time around. Do not recommend.

Was amazing

Cant brag enough about their service department! I wish all service departments were like this ones. The salesmen were extremely friendly and helped out with every concern and answered all the questions I had without any fuss. I usually leave this stuff to my husband but I would never hesitate coming back here! Definitely would recommend them to everyone!

Outstanding! Emerson was extremely knowledgeable and clued in to the car I was looking for. Great customer attention and experience. Drove off happy with my new car. Highly recommend!

I have never been to a dealership that did more to get me approved for exactly what I was looking for. Thank you Angie.

Edit: In response to the owners comment below, no, this is not a fake review. I am a real person who had a real terrible experience with Brazos Valley Mazda, and I am sincerely grateful I will never have to deal with them again. I think their response shows more about the people who run this place than my review ever could. Beware.Original Review: Save yourself a lot of time, stress, and money. Avoid Brazos Valley Mazdas service department and take your car to CarDoc instead. Something must have changed in the last year, because this place used to be alright for service. Weve used them several times in the last few years, and our old service advisor, Umberto, was always great to deal with. I wont name the person we dealt with this most recent time because I dont want to be discourteous, but I will provide some details so you know what to expect from this service department now.1. Car was dropped off on a Friday evening for a coolant leak with the promise of a diagnosis Saturday morning. I didnt hear back from anybody until I got tired of waiting and called to follow up on TUESDAY. When I called, the advisor had completely forgotten who I was, and which car was mine, AND what I brought it in for, even though she was the same person who checked my car in on Friday night.2. When I finally got an estimate back, not only was the number extremely high, but the advisor could not clearly describe to me what the actual problem was. The estimate included a litany of recommended maintenance procedures mixed in with the actual solution to the coolant leak, and they were unable to tell me what was what. I asked why they were recommending certain things to be done, and they couldnt tell me. When I asked for a written estimate, they told me they dont normally do that(what??). When they eventually got me a written estimate, it didnt even include everything they said it did.3. A whole week had gone by with me trying to get clear information, and the whole process had made me extremely uncomfortable. I had zero confidence that I would even know what had been done to my car when I got it back if I gave them the go ahead to work on it. I went and got my car, and was charged $172 for a diagnosis (which I expected) even though they never clearly told me what the problem was.4. And finally, thank God for CarDoc. This whole mess was worth it just so I could find them. They are fair, honest, trustworthy people, and Im about to head to their page to leave a rave review. Save yourself some heartache: skip Mazda service and go straight to CarDoc.

Service department at this dealership is a joke. When you have any kind of issues with your vehicle they have no interest in working on your car or any idea how to figure out what is going on with it. They are awsome at selling you a car but dont want to hear from you when theres any problem. When they do look at your car, if the computer wont tell them whats wrong or how to fix it there done & your out of luck. My car simply has a gas mileage problem & they have no idea how to correct it all they will tell me is its performing like its supposed to & 14 mpg is normal for a car with 150k miles. What a bunch of garbage & what a shame... never doing business with this place again.

I had the most enjoyable experience leasing my latest Mazda. Dan and Angie were friendly, knowledgeable, and above all, highly professional. I am very satisfied with the service provided by Douglass Mazda and would not hesitate to recommend them to anyone looking for a painless and easy shopping/leasing experience. They really are the home of the nice guys (and ladies)!

Got a really good offer on a car here - they have nice inventory of new and used cars. I didnt end up buying the car though. Salesman was quite enthusiastic and didnt hesitate to continue contacting me throughout the day.

I am so happy with my purchase from Garlyn Shelton! I love my new BMW 328d, and the buying experience was super easy! Brian Duble, Rusty Chandler, Jake Thompson, Mark French and the whole team were such a privilege to work with. I cant wait for my next purchase!

I just purchased my first ever car here and Caton was a great salesman. This was a huge decision for me and he wasnt pushy at all and he made the entire process easy! The entire staff was friendly and straight forward. They didnt try to play games and were up front with everything.

Choosing a new car, as some may know, is difficult. Cheyanne, my salesmen, went above & beyond to put me at ease with car selection. We test drove two cars, and his knowledge of the cars was impeccable. His friendliness & efficiency was impressive, and would definitely recommend him for anyone else.

I have to commend Trevor Scanlon on his professionalism. I had, what I thought, a difficult question and once I spoke with Trevor I was totally clear on what needed to happen. He explained several scenarios and was so helpful with my situation and I feel comfortable going to Trevor because I feel he is giving me the real deal and not trying to “screw” me over per say. Thank you Trevor for your help and I will always come to you with any of my questions or concerns.Totally Satisfied Customer

Great customer service, salesman and management. They will work hard to get the price right for you. I strongly recommend them!!

Excellent sales and service from this dealership. Ron Elms has been most helpful with my last three BMW purchase and or lease autos over the last five years since having moved to College Station/Bryan! My experience with service has also been above and beyond, which is another reason I continue to own BMWs and place my buisiness with this dealership.

Great experience from beginning to end. It took us over a week to make a decision and these wonderful people stayed patient and informative. Just awesome all the way around.

Best car buying experience I have had. The staff is friendly, and the managers, Brian, Jake and Rusty have gone out of their way to help me out if I need anything! Very impressed with how knowledgeable the sales staff is about each and every one of the car lines the carry! If youre in the market to buy a new VW, BMW, Hyundai or Mazda or a used vehicle, GO SEE THEM!

I just bought a Mazda CX5 from Garlyn Shelton and absolutely love the car and greatly appreciated the service. I ended up working with about 3 customer clients (Tim initially, then Cheyenne and Ron). All of them were extremely helpful and informative throughout the process. Tim and Ron were also both very friendly and easy to talk with while Cheyenne was able to arrange a 24 hr test drive on the car that I wanted. I ended up spending a significant amount of time at the dealership on a rainy Saturday trying working out my decision and price, and all staff were very patient and willing to help. I have so enjoyed my new car experience, and I can definitely say I would recommend these guys to friends in the car buying market!

They do not fix what they say they will. You take it back and they charge you more to fix something else. Very bad, avoid if at all possible. The guys in the parts department are awesome. They get five stars!

Great customer service, the salesman and the managers are wonderful, and definitely help you to get what you what and what you need. They really think, that if you dont fall in love with the vehicle dont do your credit app.We spend over 2 week looking for the vehicle that fill our expectations, and when we went there, it was the first visit and we got out with out vehicle.

As a previous resident of Temple, TX, I regularly took my car to Garlyn Shelton. After moving from Temple to the B/CS area, I needed to find a new dealership, and turned to Garlyn Shelton once again. I had hoped the experience in Bryan would be equally great, and have not been disappointed! Over three new car purchases here, Ive worked with James, Jesse, Mark, Jake, Dan, and Brian Duble; all of them have been professional and courteous with every meeting. Mike, Aaron, and Joey in the Service Department are all extremely knowledgeable and willing to go the extra mile to take care of my new car. I will continue to buy cars and have them serviced here!

Bought my first car from here. The whole experience was awesome! I’m enjoying and loving my new ride. 😎

Best salesperson in a long time. Can see 4 brands at one dealership. Makes car shopping really easy.

A+++Very Honest Dealership!These guys are not out to get you like many other dealerships we have used in the past. We felt like we got a great deal and the people at Garlyn treated us like family.Talk to Jesse in sales, he really worked to make us happy!

I met with Teresa and Luke, and my experience was phenomenal. I went in to look at a Jeep Wrangler and unfortunately, the internet said that it was automatic transmission when it was really manual. But to my luck, Luke and Teresa helped me learn how to drive manual in 10 minutes. A sales team that is willing to help out at all cost deserves high praise. I am in the works of obtaining that Jeep; keeping my fingers crossed.

The Brazos Valley Imports team is spectacular. They go above and beyond to make sure you’re comfortable with the deal you’re getting. Not only this, you get set up with the service team before you leave the dealership.

The manager here was very aggressive and made me very uncomfortable despite the actual salesman I had been working with being perfectly fine. I visited all the dealerships in town and would not recommend this one, they were the only one that felt really sleezy. I had every intention of coming back later in the week to purchase the car I was looking at but that interaction with the manager was unfortunately an immediate deal breaker.

Went to their service drive on a friend’s recommendation. I have a new best friend. They were very aware of my time, and that’s a big deal to me.

Please visit Garlyn Shelton Imports for a truly exceptional car buying experience. Service is amazing and everyone is always friendly. This my 9th car I have bought and never been disappointed!

So far, so bad. I have dealt with most auto service departments in B/CS, and this one, so far ranks near the bottom. I have had the same issues as some of the other posters: no communication; lack of progress; terrible phone experience (this should be the easiest problem to fix! I dont understand this one); appearance of a shortage of technicians; and the feeling that I was a bother instead of a paying customer.Many of the other dealerships in town treat you like a valued customer (some, even treat you like a king). I am concerned that my car wont get fixed satisfactorily, much less even looked at.