My fellow Montanans if you are looking for a large over stuffed brown couch this is you dream land. I failed to count but I imagine the have the entire brown rainbow for you to choose from. The sales person called it Montana Rustic which is a very distinct style unique in so many ways particulary the lack of variation in the color wheel beyond brown. For other people who have a different design style or an aversion to brown your best beat will be to shop online. The sells stall are all wonderful and friendly and very knowledgable. The gal helping us understood our pains and promised she is trying to bring in more variety of design styles we will wait and see. Hopefully its not brown.
Thought the prices were high. No one even approached us or talked to us. We were serious buyers. Displays are nice.
Jeremy greeted us at the door and was professional and polite. He was very knowledgeable about all furniture. We were looking for very specific pieces of furniture. If they didnt have it on the showroom floor he would pull it up on the computer for us to see. No pressure salesmen who got to know us and just helped. When I came back for the second piece which was an entry way shoe and coat rack, the interior designer dropped what she was doing and came over and helped me carry it to my car.. what service.
Bought several pieces a few years ago. Were told cleaning products for life but told they don’t do that any more. A few of the pieces are showing serious signs of wear when it’s just my wife and me. Spend your money elsewhere.
Great place to get furniture. Sales staff are friendly but no pressure. We thoroughly enjoyed our experience.
Ordered bedroom set 9/19/20, might get end December, have to sleep in my recliner. Asked for floor sample said for show sets have to be ordered??? . Bought leather sectional great, end recliner went bad after 9 months Replaced with new. Living room, mattresses, bedroom all separate, got mattresses no problem great. Buy bedroom set only if they have if not find something they might have. Was told put new mattress on frame, cant need to buy box spring, when bedroom set comes in what I do with box spring.
Good selection and reasonable prices. The first jentleman that helped us was great. The second one apon our return not so much. Thats why only 3stars
I’m from Wyoming, and was wanting to buy a nice sofa. I wanted to come to the store so I could sit on the sofa and know what I was purchasing, as opposed to getting something a bit cheaper online, but not being confident about feel or comfort. I’m so glad I took the day off work and drove up here to get my sofa! I had one on one help. Eddy answered all my questions. I felt zero pressure or rush. Best experience I’ve had buying furniture, and I will keep coming back.
Alexis was so helpful and great customer service. He made the whole buying experience fun and enjoyable. Highly recommend Alexis and Denver Mattress Co for all your household needs.
Shopping at Furniture Row was a very relaxing and enjoyable experience. Their pieces, selections and availability were the best we experienced in town. The professionalism and knowledge Eddie showed us was 2nd to none. We will definitely make FR our 1st stop choice when more furniture and accessories are needed. Thank you FR!
Bought a mattress for over $1000. One year ago. Gave specific needs, was told I was getting the right one for my needs. Still owe on this and it’s already the most uncomfortable, worst mattress ever! Manager won’t even get back to me. I feel ignored and lied to.
I was going to place an order online, but the only delivery option was one where they would not deliver the furniture to inside your home. I called the store and the nice gentleman put my order in for me and set up delivery in about 5 minutes! They send you a link to make your payment rather than pay over the phone. Really liked this.
Alexis helped us get a bed ordered, great customer service! Great prices, and super friendly. Would definitely recommend shopping here!
The service at Furniture Row is great. They are personable and remember my name. I always seem to find what I need from their “Lost and Found” brand of unique furniture. Thanks all.
I was helped by Alexis Thompson, I don’t know if you could ask for better help in finding the right selection, no pressure and good feedback.Great selection, good people, quick delivery, couldn’t ask for more. Thanks Alexis 🤘🏻
These guys were great. Gave me the space to walk around and look and answered all my random questions. They were able to customize a sectional for us and it was available fast. Unfortunately covid19 changed things up, however they worked really hard to work with us while still following protocol and were very friendly doing so. Small business more now than ever need support and I highly recommend them.
Very good customer service. Carlee is very attentive and helpful. She is also very patient. Great experience
Very beautiful store with an excellent layout in order to actually see everything. Not overcrowded, helpful but not pushy sales staff. Found some tables in the back for an incredibly good price! Overall a little pricey for our budget, but still not exorbitant. Nice store.
Service in store was excellent. Disappointed that actual furniture is not available for 2 months and I have to start paying for the purchase before I even get the furniture. That is why only four stars were given
Excellent customer service by Carly and Eddie! Entire process could not have been easier! Will not hesitate to go to Furniture Row for all future furniture needs! Thank you Carly and Eddie!
Found what we were looking for at a very reasonable price. Johnny was very helpful but not pushy. It was a quick trip in and out, which is what we wanted.
Very friendly, knowledgeable and let us know about awesome sales/clearance items! Save us a lot of money compared to other stores! Carlee is the best!
Johnny was a great help and very patient. We have furnished our entire home with furniture and beds bought at Furniture Row. Great people, great service, great prices, all American.
Unhelpful staff. Its amazing how much less people want to interact when they are stuck in masks.
No high pressure sales people! Prices were obvious. All questions were answered. Great service.
Excellent customer service, my sales representative Alexis was very knowledgeable on all their products, and I will undoubtedly be returning for future furniture needs
I appreciate the helpfulness of the manager when we bought our new dining room table. He was courteous and professional and answered all of our questions. Ive bought a sectional set from this store in the past and Im glad I got my table set from here, too.
Eddy Nelson was super informative and patient with me as I weighed many options in getting a new couch! Highly recommend him and Furniture Row! Thanks Eddy!
Eddie was a little too cut and dry for me, though I was low bowling on my offers (still been polite) for used furniture, I would expect him too be a little more optimistic to make the sale. I am doing four stars not because I didn’t get the discount but because I believe “we as salesman need to be able to handle objections at our best way as possible” something Eddie did NOT have .
Alexis was very helpful in helping us pick out and purchase a new couch.
Steve was awesome. Very polite. He was very knowledgeable of the products. We bought there because of him.
Nice friendly staff. Excellent furniture selection
Great store, furniture, prices and sales staff! In particular-Eddy is professional, personable, knowledgeable and a true joy to work with during the purchase process! Thanks Eddy for the great shopping experience! In addition, this is the second Clouds sectional we’ve purchased. Great product- super comfy and holds up to a lot of use and the wear and tear of house pets. The Electric option is more than worth the upgrade cost. Yea for Furniture Row!
Went to purchase a new sectional on last day of sale. Didnt know if it would fit, but Eddie the manager told us to go home & come back next day & would honor the price. Eddie was great to work with & appreciate his professionalism.
I had never been to Furniture Row in the past so I thought Id go check it out and purchase some water bed products. I went in the store and was looking around... normally youd have a salesman approach you and try to help you with any questions you may have. I was looked at by two men behind a desk but never aknowledged. I had to flag a guy down to get some help.A fter I found what I needed I continued to look around still no help by anyone. Customer service is terrible in this store id be hard pressed to ever go back!
We went in today to buy furniture for a new home. Our salesman was fantastic. He answered questions and entertained my mother who is in a wheelchair. Eddy took care of both of us, and I would certainly recommend him and furniture row to anyone interested in buying new furniture.
I have a sofa I purchased over a year ago from FR. I never had any reason in that time to look at the underside of the sofa. I recently saw wood showing from the front and discovered a problem.Good news is they have contacted me and maybe this can be made right. I am happy that the company responded quickly.
Alexis was professional and knowledgeable while helping us purchase our furniture.
The sales staff was very helpful and courteous. The merchandise was available very quickly and we are really enjoying our new furniture.
Chris was fantastic we bought a recliner from him and will be back to buy a couch from him. He was incredibly knowledgeable of what he had and was just all around awesome to deal with.
Alexis was great and was either able to answer all our questions or find someone who could.
Alexis was awesome! He answered our questions and found us what we were looking for.
Alexis was very polite and professional. Will definitely be back to buy from him again
Very good customer service for a change. Carly answered all my questions I had about specifications of the sofa and loveseat I purchased. She is keeping me updated on the shipment as well. I will work with Sofa Mart in the future!
Great deal and even better customer service!
Alexis was a very friendly salesman - great sense of humor - helped us with all our questions and ultimately assisted and selecting our new furniture.
Very nice people out there we told them what we were looking for an hour later we took couch and loveseat home will be back for more shopping soon
My daughter and I were shopping for 3 reclining chairs. The salesman, Steve, was helpful, informational, and NON-PUSHY! He successfully sold me 3 chairs that are EXACTLY what I need for my new home. We shopped other local stores looking for the same items, and we went back to Furniture Row for our final purchases. Thank you Steve, and thank you, Furniture Row. You have our future business as well.
We enjoyed our trip to Furniture Row today for a couple of reasons. The price was right, they had the couch and chair we needed to complete our living room, and the no pressure salesman made it easy for us.
It never fails they make a deal better every time!
Sales people were helpful and didn’t pressure us.
Johnny helped me find a perfect couch for my camper and was so helpful and nice! :)
We’ve purchased from Furniture Row several times. Never been disappointed.
Associate was very helpful and I was able to do everything over the phone
Great customer service from Carly and very professional!!
Alexis was very helpful. He was able to do what I wanted when I wanted. Ill be back.
Eddy was especially helpful and not pushy at all. We really enjoyed our experience.
This place is a great place to shop they just lack communication we ordered a bed and a end table that was supposed to be in mid December but apparently it was earlier than that and no one called us had to check on it ourselves so now we have to wait till after the holidays to get the bed
Very friendly customer service with a great selection of furniture.
Listened to what we needed. Very helpful and very safe.
Buying the bed was worry free but the furniture people are charging me 89 for delivery with the bed which is deliver free
Eddy is great to work with, answered all our questions.
Was able to get what I needed for a good value. Delivery guys were awesome
We were looking for a power recliner for my mom, they had a pretty good selection. Prices seemed okay
This is the only place I will buy furniture! Eddy is very knowledgeable and helpful, but never pushy! He was able to help us find what we were looking for and we were able to take it home the same day! Go see Eddy for your any of your furniture needs!!
Eddy Nelson, our salesman, was so kind, curious, and very informative. He was very knowledgeable about the kind of furnitue we were looking for and told us about the PROs and cons and let us decide what was best for us!! Absolutely NO HIGH PRESSURE as we had experienced at other stores. BEST FURNITURE AT THE ABSOLUTE BEST PRICE!!!
Wonderful experience, had a nice selection of furniture to choose from, Tylar our salesman really helped us without being pushy and was very knowledgeable on the product, Everything came in on time, actually even sooner than was expected and the whole experience was awesome very friendly people, would shop there again.
Always had great service and selection. Have bought many pieces of furniture from them over the years. You do have to assemble the stuff yourself though
Very nice store with a good selection of furniture.
Callie was our salesperson. no pressure. was able to describe merits of the furniture and talking with us about different financing options
Every one here is so nice and helpful. If you need furniture this is the place to go!
Returns were super easy. Great assistance!
Alexis and Chris were great. Thanks!
Low pressure sales with good service.
Well for one they opened an hour early to serve us. We planned to pay cash and the offered us 3 year interest free financing. The staff were friendly,knowledgeable and went out of the way in service.
Very fast help with getting our order on its way!!
Fun store to browse in and good sales right now.
Carlee and Alexis were great help.
Love the furniture, very comfortable and classy. The employees were very helpful, professional and just wanted to see me get the best.
Always have some kind of sale going on which is nice...try out the massage chairs while your significant other looks for stuff because they are fantastic
Troy Wallace was very pleasant and knowledgeable about the merchandise.
All my furniture is from them! Good quality, my couch and mattress have lasted 5 years now and Im not a small person. Good financing too.
Straight and to the point and no over selling. Found us exactly what we wanted and we were finished in 20 minutes.
We just bought a beautiful leather couch from Furniture Row from a friendly salesman named Steve and the manager Ed is an awesome manager and took very good care of us on a good sale price !! Furniture Row is the only place to buy your home furnishings believe me !!
Super selection and choices of furniture. Staff is friendly and very helpful.
Decent selection but a little overpriced on some items. We purchased a full bed set for a California king. My only complaint other than the overall cost was the limited selection of only 4 choices for our bed size.
No one could compare with your quality of furniture.
The store says they are having a huge sale on everything in the store, however the prices were no different than our visit 6 weeks ago! When the associate was asked about this situation he responded by saying yeah, its always that way! That is no way to do business!
We got some furniture here, was told we would receive our product within a month, it took over 3 months to get it and the salesman was no where to be found when I needed help. Overpriced furniture, the delivery men scratched up the dresser when they brought it up the stairs, and other countless issues. Will never be going back to this furniture store, not worth the savings!!!!!!!!
The salesman show great patience and was very helpful when I was trying to decide on purchasing a couch.
DO NOT BUY FURNITURE HERE!!!This place is a joke. We ordered furniture here about a year and a half ago and it was back ordered three times. When it was finally delivered (at our expense) we had it about two months before the sofa wouldnt close from reclining, quickly followed by the same problem with the loveseat. Come to find out the furniture is defective and everyone who purchased the same set (Triple Play) should be getting replacements. We had to call and find this out, no one bothered to let us know.After speaking mutliple times with one of their salespeople, sending pictures of the defective mechanisms, and being told our new set would arrive in 3 weeks, we call to check in on the order and no one ever put it in the computer! Another 2 weeks of waiting for furniture to come in.Save your time and money. There is no value of costumer service here and they clearly arent looking for repeat business.
First time in; exceeded expectations. Mostly shopped the mattress section; Jonathan was very helpful.
Great customer service
Best furniture store in the Billings area, both in price and selection. Viola was extremely helpful!
Good selections, nice customer service.
Good service and a knowledgeable staff
I am a huge Nascar fan and a huge Martin Truex Jr. fan in which makes me a huge fan of Furniture Row!!!
Eddie is super to work with
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