Very quickly they are taking my business more and more from Menards. The pro parking, parking for Vets, and positive vibes are awesome. More than that they are not struggling to keep inventory on the shelves if the most basic of things for the project I am working on for my clients.

Scheduled and paid for a carpet measure online for a Tuesday. Was told they would call me in the A.M. to give me a 2 hour window for when the measure would be done. At noon, still no call, so I called them. They told me that my order was never paid for. I told them I had an email with an order # and confirmation of payment. They said they would try to squeeze me in later in the day and would call me back to confirm. They then called me Thursday night to let me know they could come out Friday for the measure.

Perfect store for all my DIY home renovation projects - anywhere from painting a room to a kitchen remodel. Home Depot is our preferred place!

Beware of buying anything online or in pallet format if there’s even a chance you might need to return a partial order. Bought a pallet worth of flooring and didn’t realize until after that couldn’t make any returns unless you were returning the whole pallet. Went to two different stores and got different responses from team members and corporate customer service and it seemed like nobody knew what the answer was so I’m stuck with $1,200 worth of flooring and have loaded and unloaded 20 boxes for flooring and made separate trips multiple times. Very disappointed with Home Depot in general, this return policy was not made clear when buying the product and I will be going to other vendors for any of my home or property management needs in the future.

Staff here are all Very polite. I was offered help when I was looking for something and obviously a little lost and also very politely assisted by customer service on a large order they let me pick up in parts.

I went here to return some items that I bought a year ago. I had my electronic receipt in my phone so I was searching for that while the cash register was waiting. Then she said if you remember which credit card you use they can look it up from there instead of the receipt. Well she sure could! Not only was it so fast to look up but also it didnt matter if it was a year ago to return it. Way to go Home Depot! Such high tech! Highly recommended.

The young man who helped my mother and I today was very helpful. Wish all in retail were like this. Thank you.

My best home improvement store, very helpful sales associates, they will advice you on how to do many projects except build a house.

Had what I thought it would ... so pretty solid

Usually customer service is really good, but today the girl at the register was not polite at all. I obviously needed some help and she behaved like if I was supposed to know how to do things at this store.

We had the best service today at Home Depot. They staff helped us with product and arrange delivery and for a major project in our back yard. Thanks to the girl in the paint dept and especially the girl at construction area.

I love Home Depot. I also hate being there because they are always taking my money. That place is either a toy store for adults or its that bully that tips you upside down and takes your lunch money. All jokes aside, The Depot rocks!

Thay are helpful help you find anything.

Buying new carpet. They make it easy to set up appointments for measurements and install. We got a great deal, free install and didnt have to break the bank to do it. Barely any wait time

Home depot has been my favorite place to get things I have needed to make improvents in my home. When I went there this time and we needed help this very nice man offered to help us. It turned out that we needed someone else to schedule an in home appointment and as we were talking with him the person we needed came along so it all worked out very well. Ive always been very happy with their service and the helpfulness and honesty of the employees. I give them a 10 for their customer service and the quality of their products.

Very helpful staff .. other then the lack of 1 inch copper parts my experience in plumbing section. Was great

Had an appointment to have a fence install quoted. They said they would confirm the day of. Not only did they not confirm - they didnt show up or even bother to call. Never heard from them again. Thanks home depot.

Got a glass storm door and got it fixed by them did an excellent job at a very reasonable price

I like their products, however home depot has the worst customer service in their area of business. There will be 5 plus employees standing around at the front of the store and no one available throughout the store to assist you. Not to mention how long they will have you waiting for help after you have asked for help, their answer, let me get someone in this department to help you! This is ALL home depots. This is why I shop Menards more often!

I have been to Home Depots if many states and love that they are all laid out on one of two for plans. Their return policy is wonderful and safe me trips when doing a project. I love their self checkout process.

Service was horrible! Food disappointing.

When there was a mask mandate in the state, People could walk through without a mask no problem. Mandate ends and now suddenly this location has a guard to demand Masks. A week later home depot doesnt require them at any location. Whichever they want is their business, but the game of Simon says with so much inconsistency is rather frustrating.

Immediately upon my piece of plywood an associate asked if they could cut it for me. THANK YOU! Thats the customer service I needed. This will be my go-to place for household items moving forward.

No one even attempted to help us in the appliance dept, worst trip there ever

Took 20 minutes just to get help finding a bolt and nut that matched the broken ones I brought with me. They need more help on the floor on the weekends!

Got to see a few old friends and saved a little bit of money too. Good time. Miss you guys

Great and very helpful employees 👍. and you can find almost any thing there. Simply Outstanding 😃.

If you are getting paint at this location, dont even bother. Drive 20 miles out of your way or go to Sherwin Williams. Any extra time you spend driving you will save 10 fold by avoiding this clown show. This is not a 1 time experience for me, it has been multiple. Finally learned my lesson.

Very efficient. No waiting on help. All professional s

Nice place to go for your home needs...good customer service 👍

Awesome place to shop frendly people to

I called about the product the lady was super nice☺

I work here so always like to shop here as well

I own my own small cleaning company, I love coming to Home Depot because I can always find everything I need! Plus, the employees are always friendly and willing to help if I cant find something. Great customer service!!

It took an hour and a half to buy a riding mower. They wanted to load it onto my trailer still in the crate. Also was given the bagger for a zero turn mower, which i luckily noticed since it was $100 more than the one I needed.

They had everything I needed and plenty of helpful staff.

I was trying to fix my garage door opener and they were out of the part I needed.Arthur in millworks went on line found, another supplier, call them and had them hold the parts for me. Talk about great service and going the extra mile.I love being taken care of by professionals.

Great store, staff is very helpful. Plenty of team members to help find stuff. Check out was efficient. Shelves were well stocked. Above average for a Home depot.

So big there that unless you know where to go and know precisely what is needed to get there, then good luck after 3 different request with a descriptive need, I had to circle back to the 3rd person and express frustration he began to better understand exactly what was needed and necessary to complete my experience, but why I gave it 4 out of 5 stars is because that gentleman found and taught/explain to me what was going to be done and exactly how to do it, so hooray because of him! 4 stars now check out was a different experience 😆

Id give this place 0 stars. Employees are lazy.

Customer service is hard to find at any home depot

Bought a lawn mower & the sales associate told me that I could submit a rebate online. So I did that, but the rebate company told me that I had already returned the lawn mower that I use to mow my lawn every single week. This Home Depot store told me that it had not been returned & 2 employees confirmed this for me.I contacted four Home Depot stores (this is the store I purchased from), and while they did try to contact the rebate company for me: I was told that they had to review the rebate, and would get back to me in 2 weeks. I never heard back from them. All I was asking for was the $70 or so rebate, and here I am. I contacted them via their website, twitter, and facebook as well: nobody wants to help.Unfortunately, since nobody seems willing to assist me in filing my 100% valid rebate, I will be returning my lawn mower (after a season of use.....Ill be buying the exact same mower from a competitor for a lower price, and they have the 11% rebate as well) even though the Home Depot does not sell this item any more. I also submitted the mail-in-rebate link online to deal websites, and at minimum 300 people thanked me for bringing this to their attention, some of them who had made $3000+ purchases. I will be resubmitting this information for other users to take advantage of the MIR.

I love that location, not super busy and great staff

Not a good experience had trouble with credit card ask for supervisor and by some micale the card worked after the third time...not flats for after purchase had to put my plants into bags to get them the car was not happy with the help I I will think twice before buy alot of plants or anything

We went to Home Depot in need to make something of lumber. Ron was very kind and helpful. He helped us cut our lumber into the perfect pieces for our project. Ron is the epitome of a Home Depot helper.

We met with a wonderful woman who assisted in designing a custom closet. Knowing they usually do kitchens she did amazing work.

Home depot is the best home depot that Ive been to in Minnesota.

Got my question answered by great customer service lady then asked the isle girl for what I was looking for. She didnt know but she found out from the isle guy. Found it in isle 14 and I was out of there. No dilly dallying today. And the sweet girl at self check out did all that for me! I keep forgetting I must look my age😄

Went here for a deal on laundry detergent but unfortunately I was a little late. But this store definitely has lots of other options to choose from.

They had a good selection of plants this year.

Hard to get anyone to help, and if you do its almost impossible to understand some of them without a interpreter...???

While a lot of the Depots seem to be selfservice, one of the employees went way out-of-the-way to help me decipher the different machetes without me asking anything. (We finally figured out that the lengths in the descriptions were flip-flopped), so I decided to help them have that shelf properly ordered.😜. Oh yeah, also even though I chose self checkout a cashier zoomed over and rang me up with a smile.

Love Homie Depot

Good trip for wall patch and repair product.Still looking around for a project to replace the post and rails my front steps that matches what I have in my minds eye. I need a metal base with a nut welded to it that has the same threads as a concrete anchor. Leave me a message if anyone has found such a thing, before I figure out how to make it myself.

Was very disappointed with my visit today there was probably 20 people I talked to that didnt even know about the tool that I was looking for I did find an older fellow that was knowledgeable and helped me find the part after about 30 minutes of looking for it. What I need was a sheetrock screwdriver bit thats disengages at depth then in there self checkout there was somebody at every register why do they call it self-checkout I can check out quicker than these people.

I just love this place, for any project, call an associate someone will help you..

Friendly and knowledgeable staff. They are always nice to the kids. We love going to the free monthly kids workshops.

Always love this store!

I was in yesterday pocking up a leaf blower, armed with some general questions about the brands, quality etc. I was helped by a gentleman who is taller, maybe late 30s early 40s, clean cut and I feel confident his name had one, maybe two syllables. I wish I could remember his name so I can give him the props he deserves here, because he was incredible! Very engaging and professional, took the time to answer all of my questions! We were talking Elon Musk and Tesla for a bit, you know who you are bud. Keep up the great work!.

Thanks for all the help! Great place

Staff were not very knowledgeable..continuously sent-off to the next person/dept. THE ONE GUY..i thought was going to be helpful. would not give his name. EVEN..after i told him i wanted to give a good review for his help..but he seemed shook..looking back..i think(hope) he misunderstood the reason for my inquiry..Oh well..with that said..i doubt Ill return..especially if i dont have to

Helpful getting more paint.

I think they should allow the vet discount on all item I was buying a 2 bag unit for 369.00 .I was turned away so I bought it at lowes.

This place is really dog friendly here.

Buying paint and paint equipment was easy. The staff was very helpful

Great product selection. You can find almost anything in this store. Only downside is the customer service here sucks. Rude and not attentive. Need to retrain some employees on customer service, please.

My kid gave me a Milwaukee M18 2691- 22 impact wrench set for Christmas from Home Depot.  As it turns out this impact wrench is not going to work for my work For the type applications I need from it.  Not wanting to tell my kid that I was returning a Christmas gift I didnt ask him for the receipt. I came to Home Depot with the unused tools expecting to just get store credit which I was fine with as I  planned  on going to get a impact wrench with a little more power using my own money to make up any difference in price.When I got to HD on Boone, the return was denied saying they did not know the reason for the denial and I had to call some number with the denial transaction number. I call that number to get a lady with a very very poor phone connection stated that they couldnt authorize the returned because I didnt have the receipt.   This is mind boggling considering people have returned televisions to Walmart without a receipt.  Again Im not asking for money back, I simply want to excange the tools.I asked to speak with a manager she said that shes working from home and a manager will have to contact me in a business day or two (its Saturday). In the meantime shes going to email me the form for a dispute address that I print, fill out and SNAIL MAIL back to process. I might get a reponce back in FOUR WEEKS!Tell me in this day and age how this is acceptable?  Im not even sure if this is legal.Im hoping that talking to the manager I will get this resolved.Im not gonna say anything ridiculous like Im never going to use home depot again, Im in the trades and I will go to any port in a storm if I need something to get a job completed. Having said that if I do ever choice of rather going to Lowes,  Menards or even Ace Hardware I will take those choices over Home Depot at this point.

Only good if you know %100 what you are looking for. After I tracked down an employee, she told me the expert in plumbing was with two other clients. I patiently waited for his assistant he told me he was from gardening and the plumbing guy was not working today. Could have been honest with me instead of wasting my time.

I visit this home depot more than any other consumer as Im here 3-5 times a week for things needed at work... had to stop because I forgot my 11-n-1 screwdriver and got a new one cheap. Staff here is always amazing and helpful. Carly is my go to cashier during the week because she sees me all the time, is fast, and knows me, and polite!

They got what I needed. So Im happy.

Love this place. Very helpful and not enforcing human muzzle. Fui. Google CDC on who got more sick. 85% of people have been wearing masks. Less than 15% of people have not. That reusable mask is a containment of everyones sickness.

Its just an okay place, nothing special. They like to push their Husky brand. Prefer Menards, better selection and the only place for building materials.

Go to Menards a couple miles away unless Menards is out

Good customer service

Talked w/a sales rep in kitchen cabinet area-she was extremely helpful & gave me some design ideas I had only briefly thought of. Really liked her suggestions & why that might be a good direction to go.

Do not get order delivery.Ive been shorted 2 out of 2 times, the second time, they claimed Id be refunded for the missing products TWICE & it never happened. They said it would take a couple of days to be returned. I called a week later and they said the notes said it would be refunded, but that no one initiated it. They said they would do it. I got called back later & told it would be difficult, so was asked to accept emailed giftcard instead. I agreed because Id already wasted nearly 2.5 hours dealing with this. It never arrived. Yes I checked spam folder, yes I know it wasnt coming from home depot email address, NO it NEVER arrived. That was 12 days ago. IF I waste any more time on this, it would be on a BBB complaint as calling them gets apologies but no results.

Google demands that I share my experience with this place. Its a home depot! Theyre all the same! Who cares! Its not as good as menards!

One of the best stores to shop for everything hardware

I came to home depot knowing exactly what I needed. I didnt need help but the staff still offered. It was nice knowing that if I didnt know something they would try and help.

Short Staffed- I dont think they expected the influx of people today, but the employees worked very hard to help as many people as possible. Linda in appliances was great as well as a gentleman that I did not catch his name, he had his dreads in a bandana is that helps. Great Job!

Great customer service.

Staff was great. Everyone was wearing masks. Super helpful. Great price on laundry detergent to.

I stopped here to get a electric screwdriver and no one asked me for help! I walked in and felt like I was a ghost. Walked by 10 employees not one person asked me can I help you find something. Walked by a costumer and they asked him over me. I am very unhappy with their costumer service I will not be coming back to this store ever again! Menards you won my attention. Wally world here I come! Do not go to this place you will be treated like your a ghost!!!!

They seem to have more available than the nearest Menards, but not quite the level of service. If you know what youre looking for, theyll help you with anything you need along the way.

The parking lot was full, but the store was laid out well and the staff adequately trained to ensure safe social distancing while still providing great service. I was in and out with what I needed in little time and no hassle.

Always have exactly what im looking for at the boone ave storw

Workers are very helpful and items are easy to find.

I never use to come here until I saw Rhobi tools. Now Im here a lot more

I only visited the tool rental, but I may have been in there less than five minutes. Got expert help and my choice of dozens of bits to go along with the tool I rented.

Online it say 3 sets of floor mats in stock. Their computer says 6 in stock. None to be found in the store.

Self servos cashier was the best

I was looking for a universal knob for a lamp. Its such a small thing for such a big store. I asked for help to find it and sure enough. The kind and helpful employee found it for me on the bottom shelf in a corner. They came in two colors; beige and white. Thanks.

They have very helpful staff who found the stock of the product I needed and loaded it onto my cart.

I really love the great customer service at this store. I’ve been here several times now. The employees are hardworking and really friendly and helpful, especially Kathy in the flooring department.

They were helpful. I got the wrong part,but I dont blame them.

Love this store. Quick and easy.

Home Depot in California is very well stocked. I have to drive to Brooklyn Park to buy carpet padding and to Fridley to buy a certain baseboard. Also, theres a very rude lady in Fridley self checkout. Did your mother not teach you to respond when someone greets you?

I usually get excellent service here; however for my first online pick up same day transaction has been completely unprofessional and a substantial waste of 5+ hours of my day. With no explanation or apology, truly unprofessional especially for me as Im a starting one man business at the moment so time is precious and missing valuable family time as Im still waiting so sad!

Most employees are very helpful. Others should absolutely be working elsewhere.

Its great found everything i needed