They are always so slow the gurl was the only one in there an didnt know how to help ppl from the window or the store i waited in my car for 30 min just to pick upone thing i will never go back ever on a sunday

When I walked in to change a prescription from my home town CVS to this location the woman was super nice. When I picked up at the drive thru the woman was super RUDE. I had never picked up there and pulled into the Covid testing lane. I was told to get into the other lane like I was the enemy not a customer . I never noticed the sign. Did I say it was my first time at this CVS? Without customers you don’t have a job. Kayla, Please Think next time your dealing with the public or get out of that type of work.

Poor customer relations. Totally ridiculous at 6:30 pm, after verifying script will be filled the night before, not to have ready. Then tell you to come back an hour later. But, due to insurance, here I wait.

If they answer the phone they are rude. Multiple timesme and my husband have called and waited on hold for 20 -30+ mins and then decided to drive to this cvs go in still on hold wait in line for no one to ever come to the phone. Just now I called they actually picked up the lady that answered was very short had a attitude and never gave me her name when I asked for her name she hung up on me.

Experience is horrible from Anastasia, told me my script was now 230.00 when I pay 35.00 same insurance. They would not help call my insurance and said sorry when I told them they would lose my business. Didnt care. When I went back after I left and called insurance people it was a fairly simple fix that could have been initiated at the pharmacy just by asking me to come in and helping me instead of filling out a reimbursement form and driving back to pharmacy. When I asked about better customer service they said they were busy.

The pharmacy lady that was there Tues the 30th was super patient even though she was very busy with covid test wrapped around the building her phone ringing and who knows what else she was dealing with. I have thanked her personally but she really is a Saint. I would love to have her patience ! Thanks young lady !

I seriously HATE coming to this CVS! The customer service is absolutely atrocious. Every time I’m trying to be friendly and I get treated like, “how dare you make me do my job?” I feel extremely unwelcome here and very uncomfortable. The price of an item was marked wrong or my receipt didn’t print...and I just accept it because the employees are so rude. Thankfully this is not my local CVS, because I would NEVER be shopping here.

Went in over lunch break without much time spare for a flu vaccine. The pharmacist (cant remember her name) was very friendly and accommodating. Its a small thing, but a better experience than across the street.

Fastest CVS drive thru Ive ever been to.

Due to insurance company changes in coverage, I recently had to switch from one medication to another similar med. I called the pharmacy to inquire about the upcoming change and ask a couple questions. The pharmacist was so helpful, checking on the status of the first prescription and offering to contact my doctor for a prescription for its substitute. She then called back after the doctor responded and left a message informing me of the new med and when it would be available for me to pick up. Fast forward to today. I went online to look up the new medicine and found out it can be expensive as there is no generic for it. I called the pharmacy again to find out how much the prescription would be? I spoke this time with Katie, who was absolutely wonderful. She informed me it would be like $74 something. But then? She followed by offering to see if there were any coupons available to help! She was going to put me on hold but I didn’t want to put pressure on her. I suggested she call me back if she found something. No pressure. Katie called back in less than 10 mins, got a couple of pieces of information from me. She then said she would call me right back. A couple minutes later she called me back and told me my co-pay for this med would be: $00.00!I am so impressed with this young woman! What an asset to CVS she is! Great attitude, great customer service, knowledgeable and with her willing offer to help me she’s now saving me $74 out of pocket each month!Kudos, Katie! You’re the Best!

The worst ever! I’ve been there waiting in drive when it was supposed to be open and it was closed. I have called numerous times to check the price of the prescription and the person from the pharmacy department places phone down with saying hold on and proceeded to work and never came back to the phone. She has a foreign accent and you couldn’t really understand her. I’ve been there when a female employee was supposed to be checking out and was on the phone with a personal call. I asked about the coupon being used and she said she didn’t know while still on the company phone talking. What was even more baffling as well as irritating is the store manager was in the fro t working. I ONLY use CVS bc the company I work for require that we use CCS for our maintenance drugs. I’ve since decided to have them mailed in. I really miss us being able to use Walgreens because they were always professionals, courteous as well as knowledgeable. This location on St. Charles Rock Rd. needs to be trained correctly on all aspects from management, pharmacists, stockers as well as cashiers. I will also be filing a corporate complaint with head offices as well as the company I work for. So sad I pay my mo ET for this type of behavior.

Not customer service oriented. Very poor.

The last 3 times I went there the 2 times they had my perscripsions for a few day and when I went to pick them up they still were not done had to wait another 20 minutes. Then this last time my perscripsion was ready but the young lady that waited on me it was like she really hated being there just was so not friendly at all ....

No good costemer serves on the pharmacy who worke ther no experience

White male pharmacist or pharmacy technician was a little rude and condescending. I hate coming here bc it’s hit or miss with the customer service.

Waited 20 minutes until the prescription was ready

Every time I go to this cvs its a problem. The first time time I went books marked 75 percent off. So I trying to buy 5 of them but only two rung up the right price. I show the cashier where the books are he immediately started snatching the prices down and says only this once but a couple days later they was back up. The second time I found Advil in a spot that was on clearance for 1.81 which was ringing up regular price. I show him he says all of that is gone and push over all the other Advil and take the sign down. This time I tried to return merchandise that I just purchased from another cvs. I said Im trying to return these she said no I have the right not to return these I said may I ask why she said becauseCan. I ask for corporate number she gets on the phone I said all I wanted was corporate number she says I dont know called my supervisor she can give it to you. The manager come up I said yes I was trying to get corporate number and then I ask her well dont you want to know what was going on so I proceed to tell her and she replies well if she refused then there is nothing I can do about it. All I wanted was the cash that came out my pocket or a price adjustment. So corporate never called me back so I called again. The district manager wrote in her notes that everything was done right by the store. That I had a lot on ebc and coupons used. All I wanted was a price adjustment or the cash that I paid. One receipt I didnt even use coupons. This is bull this was my first return in my cvs history. So the district manager to not even get in contact with was wrong. The store manager didnt even know what was going on because I had to tell her. This store has something against me personally I only been here 4 times and every time its a problem.

Best CVS near st louis.

Very unorganized, may need to hire some help.

Very helpful staff.

Very Prejudice Location & Slightly Racist.Manager Scott seems to think lower class people are thiefs & welfare recipients.

Brand new CVS. the prices here are extremely high, at least the store is cleaner than the Walgreens across the street.

The young pharmacy technician was rude, pushy, and gave the worst customer service I have ever received. Very unprofessional. The assistant manager on duty was incompetent and seemed to be a little to fond of her.

Friendly pharmacy staff. Got my script to me and helped with a hiccup that occurred. Clean store.

Love how pharmacy technician dont know how to listen and take notes on the phone. The person on the phone at a little past 9 oclock this morning said that it would take about an hour. I told the technician that I wasnt planning on picking it up till about 5 oclock. I got there about 4:50pm. They could find my prescription. Then they said they just put it in the mail. This is pure idiotic since I specifically told the person on the phone this morning that I would be picking it up at about 5 oclock. Wish there was a way to give zero stars on a review, or better yet negative stars.