My wife went to general propeller to do me a favor and drop off both propellers that needed work and she is limited in speaking English, the office staff was great with helping her and she left both propellers on Thursday morning about 10am and we got a call on Monday at about 1pm to go and pick them up because they were ready. my wife went on Tuesday morning to pick them up and to our surprise both propellers look amazing and they really did a wonderful job on them. we would highly recommend them to any one, they are a little pricey but well worth the price on everything they do from the office to the people who work in the shop. great job...
Had exactly what i needed in stock. Quick response to my questions and next day delivery. Will use them again.
Very helpful. Well layed out website and after filling my cart a quixk call to service rep to confirm order. Then shipped, all in one day. Excellent.
I ordered a prop for my boat, the girl called and said she had one that would work with an adapter kit, it came in, and I couldnt make it work. They took it back and then showed my how to make it work, so they sent it back to me, and I still couldnt make it work until Travis Propst got involved and actually made me a video on how to install it. This is 5 star service, thanks to Travis, every company needs one of him
Had the metric donut zinc I needed, responded very promptly to my request for USPS shipping and shipped it same day I ordered: superb!!
Received the Volvo FH5 Rear Duoprop in 2 days with UPS Ground! Well packaged and in perfect new condition. Thanks GPC. I am now going to order a spare Front FH5 matching prop
Shannon reached out several times to communicate a back order and to also verify the shipping address and order status. Very impressed with the companys communication.
Hi there, I just wanted to come on here to make a review regarding COVID-19. If I could give this company 0 stars, I would. Unfortunately, many employees tested positive, but that being said, nobody was informed at all about anyone or anything being positive for COVID. Again, unfortunately who ever thought it was okay to allow employees who were positive to continue to work, they did. I will never purchase another piece from this irresponsible company.
Excellent service recommended 100%
Without a prop shop in Jacksonville, we thought it would be hard to handle prop problems. But General Propeller really comes through every time! They are very reliable and always have the right answers. Their driver, Robbie, is pleasant and on time. When an item is hard to find, they have it. 5 STARS !!
My wife Stacie ordered prop for My Nordic 28 heat. Shannon G. was on top of the order, and took great care of her through the process, even though the part showed in stock on their website, and was actually on back order. They were very apologetic and made sure we had the prop as soon as they got the right one in stock. Im very pleased with the customer service, price, and will shop here again. I have 2 other props needing conditioning/repair. Though Im in Idaho, they have won my business, and will be sending my other props to them for repairs. Top notch guys!
Whether you are a Charter Captain like me that relies on his equipment to be top notch or a recreational boat owner that relies on his boat to be ready to go during leisure time then General Propeller is for you. They are the best of the best.
Ordering was very easy and the prop arrived within 3 days. Great Service.
Couldn’t be happier! I changed the gearing in my boat for our biggest trip of the summer. Got 4.5 hours from home only to find out the prop on it was way to small. After searching the country for a new prop With no luck I called General props. I got Jimmy on the phone around 2pm Florida time and he was able to get it out same day and to me by 3pm in small town Wyoming. Thanks for your help and allowing us to enjoy the rest of our trip!
Wow! I looked locally and online and General Propeller had the best price by far for my Volvo Penta stainless steel duo props. On top of that, I ordered them Tuesday and they were at my door Thursday! Shannon answered all of my questions and made sure that things went smoothly. I clicked 5 Stars 2X, but apparently you cant give a 10 Star rating. If you need a prop, this is the place!
GPC provides excellent service. The Prop knocker worked like a charm on my 4 blade 19x21 Nibral prop. Three medium strikes with a 3 lb. mallet and the prop was loose.
These folks got me out of a jam, again! If you want reliable, friendly and competent vendors then try these guys out!
Spectacular service! Called on Monday afternoon to order a replacement prop and was directed to go to the website and order it for fastest service. Went to the website and placed the order; took about 5 minutes. Got an immediate email response telling me my order was received and was processing and got an email later in the afternoon saying my prop had shipped. FedEx showed up Wednesday morning by 1000 with my prop and I installed it immediately. Perfect response in every respect!
Wanted to say thank you to your staff for getting the props to me in two days and to pablo soto especially for all the assistance with ensuring the props went on smoothly with the shaft idea as it was off by 2 thousandths and just had to smooth them out. He even walked us through the whole installation to ensure proper fit. With my medical condition it was such a blessing to know the customer care he showed so that me and my family could enjoy the boat and family this weekend!
Great friendly service, fair price, quality products. I will not hesitate to order from Gen Prop Co again!
Dropped propeller at marine shop to have the prop re pitched. Got it back in four business days! The polishing process they used makes the brand new prop look even better than the factory finish! Very Pleased!
Outstanding prices and service. These are good guys so trust them.
Paul was extremely helpful and provided exceptional service to assist me in ordering a new shaft and coupling on time during haul out in Dubai. Looking forward to receiving the new equipment.
Great inventory, quality work and people.
Great inventory and great service. Shannon went out of her way to find an item I needed. Thanks Shannon
Great people, Great service, thank youto your entire staff. specially Joy.Thanks againbtw: great prices
Found the exact propeller I needed, ordered it that evening and it shipped the next day.
General Propeller was very responsive to my email inquiries. Communication back and forth only took a few hours each time which was impressive. The site was easy to use and the communication via email after the purchase was excellent. Wonderful small business with that personal touch.
Good service, fast shipping. Product arrived well packaged and in good condition.
Excellent product description, EZ to order, precise shipment updates, & earlier than projected delivery.ACME Prop Puller worked perfectly.
I needed a prop for a trouble application, I have a 1995 Force 50, this is right when Mercury had purchased Chrysler so fitment can be an issue. My motor uses an outdated rubber hub type prop, I called in and the correct prop was located, however, I received a call the next day stating that that particular prop was out of stock but a better prop with an updated hub system (that doesnt require special equipment to replace) was available for LESS money! Needless to say I approved the substitution and will be sending my old prop in for reconditioning to use as a spare. Good works guys! Thats the way it should be done.
Had my propeller back to me the next day. Hardly recognized it even painted it. Would definitely recommend this place.
Superb customer service and company. Everyone who I dealt with was amazingly helpful. Had a Mercury propeller that was in really bad shape after 8 years of hard use. GP team repaired, reconditioned, balanced & returned prop that I could swear was brand new if I did not know any better. Turnaround was lighting quick. You guys have a customer for life.
Shipped the day after I ordered it and emails kept me notified through the whole process. Cant wait for my new propeller..
Found this company online general propeller after quite a bit of searching for a good price with no shiping fee for a quicksilver oem propeller for my mercury 60 hp 4 stroke, there website was easy and precise from the initial order and during the shipping process the service they provided kept me informed until I received my propeller which by the way came in new box and in perfect condition I personally am happy with this company will be buying more for my boat .
Good product; however use caution if shipping to Canada as they do not notify you of additional duties in the final website shipping summary. We received a separate bill from FedEx brokerage making this the most expensive propeller ever bought. I could have sourced something from Amazon as they include these costs or they wont ship across the border.
Wonderful service!
Awesome!! Great people very knowledgeable would highly recommend!!!
Best Packing for shipment of heavy parts I have seen in quite a while. Kudos to the shipping department
Professional and courteous.
This place is super fast I ordered on Friday delivered on Wednesday with FedEx ground shipping from Florida to Virginia they have the best price on the web I recommend using General Propeller as I will be using them again thanks a lot
This company is awesome, the product and service are exceptional
I dropped off a prop to have repaired. It was ready for pickup 2 days later and the invoice amount was for even less than what they quoted me. Perfect customer service!
Being a charter boat time is money. On a routine haul for maintnence on boat we discovered we needed to change a rudder post. Found exact one online at General Propeller. Shipped next morning and in our hands with in 2 days. Parts in back to work. Thanks from Reel Madness Sportfishing.
Not only had the part I needed, but called about the order right away to make sure I had it for a Saturday delivery.
Great service. Great price. Came on dates promised.
Super helpful, knowledgeable and a pleasure to do business with
The company repaired our Evinrude prop beautifully, quickly, and very reasonably. Highly recommended.
Awesome customer service and good prices! Kathy Manning was a big help.
Perfect. I had trouble with selecting the correct prop. Customer service helped instantly and supplied the info needed.
Terrific customer service and follow through by Paul Fox. Paul has just generated a long term customer. My first choice from now on.
Nice work, good customer service Thanks guys!
Been working with Gen Prop for two years, no issue
Fantastic service and fast too!
Prompt fast service!!!
Excellent service!