We had a stellar experience today. We recently moved to Ellettsville and we were thrilled to know Comcast/Xfinity services our area. We are previous customers from Indianapolis. Today, Kaylee came to install our service and she was AMAZING! She had us up and running in no time. Thanks again Kaylee for going above and beyond!!

The easiest time Ive ever had getting a new phone. Very nice setup has lots of smart devices not just cell phones. Smart locks for your home, security equipment. I walked out with my new phone in about 13 minutes. Highly recommend!!

Austin was amazing today and helped us at a package and lower our bill! We went into the store because doing anything on the phone is impossible! Very happy we did go in today they took care of us ! Thank you Austin!!

I do not have many complaints about Xfinity and Comcast, except for their horrible self-guided installation process. Every time I went to this store (once to discuss TV packages, another to return a buggy Flex streaming box), I was promptly helped by professional and friendly reps. The store layout is well-organized and has a good flow, demoing the many offerings of Comcast. I try to limit my iterations with Comcast as much as possible but this is a store where I would have no issues returning for a visit.

Absolutely horrible . And dont waste your time calling them cuz none of them speak very good English

In and out quick. They did not try to upset me.

For the price I’m paying for the speeds im supposed to be getting is ridiculous. It’d be one thing if the internet worked efficiently. My internet at least goes out once a week. No one to call and actually call and talk to just abunch of automated calls. This provider is trash. Definitely thinking of switching providers if this is how it’s going to continue to be. Been dealing with this for to long. Customer service is trash too. I had a line get ripped and it was the biggest hassle to actually get something done about it.

The first time I was here, the wait was not bad; the second time, it was quite long. The employees are friendly, but there is not enough of them. Inventory includes: phones, phone accessories, Apple products, and digital home security products.

I went to the Bloomington, Indiana, Xfinity store to get a coaxl cable, and there was a sign on the door that said, the store closed early due to lack of staff. One lady pulled up with her kids in the car and I told her what the sign said. She said she had driven an hour to get there. This happened today, July 29, 2021. I used to be very happy with Xfinity, but the service has been terrible as I moved and transferred my service to another location.

Obviously needs to work on their customer service and accuracy of their information. Young man needs to decide where people can sit or stand and keep the standard equal to all patrons. Obviously children have the same germs and bacteria adults have.

Impossible to get help or solutions to your problems. Internet service is terrible. Have had them to my home several times, still lousy connection. Am going today to try to get a third receiver that works properly. I am stuck with them, know other providers in my area. Wish there was.

The stores staffs were pretty hands on and they offered awesome service.

I was greeted at the door and all my questions were answered. So sad that Corunna doesnt have xfinity!

Poor customer service and communication. I honestly believe no one is this store is aware of what they are doing when it comes to the phones they sell. I Was told to come into the store to upgrade for the Note. A month later no Note and now Im told I was suppose to order it online first versus buying in store,, but was told a month ago it would be on the truck on July 8th for pick up. It seems employees tell you what you want to hear versus whats really going on. Big inconvenience to wait a month for a phone for work purposes and then find out the phone was never ordered.

Worst customer service I have ever had to do deal with! The only way to activate new equipment is to download the app. Which is definitely not user friendly for my 63 year old neighbor who only has a flip phone! After spending an hour fighting the automated phone system and not being able to get through to a real agent, I finally downloaded the app. Only to find out that you have to have Xfinity internet to use it! 🤬 SO not use friendly for the elderly who only have a cable box! I hope my neighbor cancels his service as this is a way bigger pain than its worth and for what they charge him a month he should be able to talk to a live customer support agent! WORST CUSTOMER SERVICE AROUND!

Great in person customer service. Far superior to phone customer service which is terrible.

My final interaction with this Xfinity Store was one of the worst customer service experiences I have ever had in my life. I came in with a few simple questions about my final two bills, and the representative who I spoke with was dismissive, condescending, and impatient with me from the beginning to the end of our conversation. Her attitude was unacceptably poor.

Very unexperienced and wasnt very helpful. Still have to take action to compmete what they wouldnt/couldnt seem to do themselves

Well, I have little to say about the store itself. The salesman who dealt me internet was rather proficient. I just find their affordability to be lacking. They do apparently offer some low income services however.If money isnt an issue, I guess Comcast might serve your needs. That data cap sure does suck though.

I couldnt have gotten a less helpful person to process a return. The sales rep was actively antagonistic to what I wanted to do, which was a simple return, going so far as to say well, you agreed to purchase it, so you should be responsible for it. There was absolutely nothing wrong with the device (a phone) and it hadnt even been taken out of the box. She huffed and puffed her way through the entire process and was as spiteful as could be.

Ive been having problems with people over the phone so I had to go into my local store. Figuring it was going to be like the phone calls man was I wrong! The manager at the Bloomington store helped me out tremendously and the gentleman that took care of my issues was just awesome. We had good conversations he helped me on a promotion for my Xfinity and overall I could not have asked for a better experience going into the Comcast of Bloomington. I thank them very much for what they did for me yesterday

Really helpful in giving me a replacement sim card for free after I had lost mine.

This is by far the worst Xfinity store to ever go to. The employees there are unbelievably rude and have no clue what the heck their doing. Customer service is condescending and down right horrible. If you go here I’m sorry In advance

The worst experience, customer service, theivory and breach of contract

I had an issue with my account and I didn’t want to have to go into the store because of Covid. Unfortunately Comcast/xfinity is weirdly secretive about their contact number and I couldn’t get through to the right line (aka a human) to get help. I decided to just go into the store and seriously..I don’t write reviews normally but I had to write one. They do a great job taking precautions for Covid: there are glass screens up and they have a worker outside the store to help you. I ended up having to go inside for help but everyone I spoke with - the attendant outside, the woman who helped me, and the man ( maybe manager?) whom she consulted with a question were all SO helpful. Really pleasant/warm/ friendly, really quick and easy, there was no confusion. It was honestly a great experience. Great customer service. Corporate give them a bonus!!!! Lol

I enjoy Comcast for my cable needs but I came to the store to attempt to setup a cellular policy. We were attempting to receive a large discount for joining their mobile service. I was over the phone I would be able to transfer from my parents account to a joint one with my fiancée to receive the discount. When we went to Xfinity, I was told it would not be possible unless I went out and joined another cell phone provider first in order to receivea major discount on the phone we were looking for. To me that seems like poor business for them to send away business to a competitor before they can help us. We did go to a competitor and joined Verizon Wireless and will be using their service instead for the time being.

I made appointments three times and they cancelled the appointments three times beacuse they need the permission of building manager. In the last time,the buiding manager was waiting for them with me, and then they cancelled appointment again without any notifications

If I could I would do zero star for Xfinity Comcast they are the worst company to do business with if you have a different opinion to choose other then this place please do your self and go with other company because if have problem with your service or you want to know why their is an outage in your area every other day then you to spend two hours trying to get a hold of someone on customer service and the voice automated system doesnt understand one word youre saying gives you the biggest run around does the opposite of what you wanted to do so if you want good customer service and service every day then this not the company to go with

So UNBELIEVABLY helpful with my internet and phone service, even with my phone acting up, they were able to fix it for free! Such wonderful customer service!

Soon-to-be ex wife didnt pay bill in her name. Comcast sold me all the stuff to start my own service, charged me for it, then I found out I cant set up service in my name until my divorce is finalized. YOU ALREADY TOOK MY MONEY!

Fast and always available in Bloomington.....

GOD DUDE! ITS SO BAD! O MAA GOOODNESS. MONTH AFTEF MONTH, YEAR AFTER YEAR. THIS WIFI DOGWATER. THIS IS ALL WE CAN GET IN OUR AREA BUT ID GET BETTER SERVICE IN AN OUTHOUSE IN THE MIDDLE OF THE WOODS. Suuure! It has some good days, but majority rules, and its baaad.

The people in the store are really nice. Calling Comcast/Xfinity is absolutely terrible. Semi-frequent outages. Good considering there arent a lot of options.

My visit with this store was horrible. I have been a customer of Xfinity for four and a half years on the mobile side and 6 plus years on internet. They let me know today that I could not upgrade my phone unless I paid for the phone and complete payment of the total cost. I did not have the option for payment plan although years prior I have. All of a sudden my credit wasnt good enough to make payments on the phone even though I was going to pay $799 to begin with. So all in all I will no longer be an Xfinity customer after this week

Staff were super friendly and were quick to help, I was in and out within minutes.

Everyone inside was superbly helpful and professional. We didnt completely resolve my issue yet but the fix is on the easy and a temporary repair was made to my service as well. I cant say enough good things about the people inside. Helpful, kind, and knowledgeable.

Took my X1 remote to the Xfinity store because my dog chewed it up last night. A very nice man named Austin helped me and replaced my remote with a new one, and as we talked I told him some problems I was having with my X1box, so he issued me a new one to replace my old one with and said I can bring the old one in to the store in the next day or so. He also showed me how to fix a couple of issues I was having. VERY professional and helpful. Would definitely recommend this store to anyone having issues or wanting to sign up for xfinity services.

ISIS is more kind and gentle than this evil company

This is what a premium Internet service in a Third-World country is like: unreliable, pricey, monopolistic, and nobody accounts for its frequent interruptions. Welcome to the 3rd World, USA!

Kaylee did an amazing job. No high pressure sales.

Storm took out my modem they had me a new one in 2 minutes and I was on my way very friendly

The wifi goes out daily for up to six hours at a time. They regularly increase the price of the service despite it being a fixed contract. It has raised $20 over the course of the year while the reliability has significantly decreased. I will get out of the contract as soon as I can.

Fourth time inside to correct mobile account and still havent been able to correct it, all 3 visits were 1.5 hours, and the one yesterday was about a half hour, I have been told the exact same thing every time, theyll have to call to get the error off the pending activation line that I asked to be taken off because its not allowing activation, not doing anything but taking up more time, causing havoc, causing more stress for a one hour each way trip to wait another hour for someone to give me their number, and never call me back nor follow up not answer text messages, but they allow me to re explain each time I go in there and then pass me off to someone else as if their time is more important than my time, it actually employs you because thats why the store is there. I continue reliving the nightmare over and again, taking way more of my time, my children are still waiting for their phones and I have already missed giving my daughter the phone I promised her for her birthday and now my sons birthday is 5 days away and I have yet to be able to correct ANY of my account. Im super upset about this, Ive been lied to continuously, I am losing work due to not being able to have my work phone either, I should not have to continuously make trips to beg these people to fix my account so that I can actually use it, that is against consumer rights, it has costs me quite a bit right now and no one is fixing it, I like xfinity service, ive literally given them since nov to correct this issue, I have lost time, money, gas, work, because of this and that is not fair. Is this how Xfinity gets customers? Is this Xfinity service? I have 6 phone lines and was going to transfer my numbers and refer people, I cant do that with this type of service, I am sickened by this. Xfinity should pay me for the lost work, time, mileage, gas, provide us with the phones weve tried to get for two and a half months, along with the gift cards for $50 each line, and the $250 cards for porting a number, Ive never been disregarded like this and I just cannot believe that not even the manager even attempted to make it right.

The gentleman that helped me went above and beyond. He was kind and very knowledgeable.

Customer service is -40000, service is -4929182, and urgency to fix anything is -482991939494493

I wanna start by explaining how we got here we started out with the 10 internet essentials program for our children. We went over a little one month and called and a representative explained if we paid 66 dollars a month we would have unlimited internet and would have no worries of going over mind you we only use internet no cable channels. So we agreed to a year at that rate in July 2020 here we are in December and because we have paperless billing they have access to our account supposed to save us ten dollars a month to do it that way but every month they say we have went over and charged us around 150 to 180 dollars a month for overages and when we call or text a representative every month instead of putting the money back on our account they say the will credit it to next months bill after setting on the phone for over two hours explaining that it shouldnt be that much in the first place and them trying have us up our monthly payments at first before finally admitting that they see it should have never been that much in the first place in October we talked to a representative that told us we didnt have unlimited but they would be glad to add it for another twenty dollars a month we asked to be transferred the next representative said I see right here that you have unlimited no worries we have I.n text two months ago in writing we have unlimited it is supposed to be until 2021 July we were told in the beginning go to unlimited and you will have no worries every month has been hell we use internet for our two year old children to watch kids shows and our boys use you tube it should not be 180 a month to stream kid shows I hope that this helps someone else we are under a contract they broke it every month we are getting g a lawyer if anyone has any recommendations please we would love to have some helpI wanted to add an update because we are on the phone with a wonderful supervisor right now who is saying because in july we didnt read the fine print saying we would pay overages when we were insured that we were upgrading to unlimited we have to pay it even though for the last five months we have been calling even got a screen shot from there people in September that we have unlimited internet that because of the paper signed in july we have to pay it. Yet September is closer and it says we ha e unlimited than. I would be very careful of what you get Into because its some as this we live on a fixed income we had a plan that was affordable to us they goated us into more and wont honor it because all they care about is our money not the little girl who uses it or our teenage boys whom use it as well and we could have adjusted our use we thought it was unlimited so we leave it on while she sleeps why would we do that if we had to pay for it like that we will be switching again. I hope this helps someone else

You all done a good job on my cat

Honestly just with Xfinity because the deal was really good when I bought it.The internet is constantly not working or super slow even though im supposed to get 150mbps I only get 70mbps on a good day. And thats with a modem/router rated for 350mbps. I cant reccomend xfinity to anyone as the service is highly unreliable.. Ill be finding another provider when my contract is up.

Returned equipment here, and setup service at my new place, quick in and out (less than 10 mins), customer service was great too.

Comcast is just a painfully bad plague that needs new leadership.Thieves tried to send something to collections where I have receipts and audio proof that they said they werent, that they had received their crumby gear back. Small claims + attorney general complaints, here I come.Edit:Went into the store and threatened to call the police for harassment if they didnt fix it. I got a helpful guy Steve to threaten to punch me in the face for taking his picture. I spoke withSteve, who was a patient hero and is the only reason the reason Im giving 2/5 and not 1/5+insane resentment. Steve went through all of the obstacles comcast put in his way of helping me, to actually try and help me. The manager tried to run away (pictured person with the blue shirt) and not get involved, but Steve did the best possible job with the documentation I brought in. Even though comcast, a telecommunication company that sells phone service, does not have a phone to use, Steve let me use my cell phone to call the 1800 number and stuck with me on speakerphone working on the issue while we got access to the correct department and resolved the issue. The issue was a concurrent account opened in Seattle with service changes resulting in an end balance due, but upon closing the account in Seattle the Seattle representative said they would wave the end balance because we were such good customers. They didnt waive that balance and this resulted in the ending balance going to collections: after multiple phone calls to comcast saying we didnt need to pay it.We are no longer using comcast and instead are getting reliable 1000Mb up and downstream, a Roku, full access to PBS, and Netflix for only 39/month. Better everything, including a company that actually supports net neutrality.

I called at 6:30 this morning about the problem getting local channels. I called again 5 times today and received the answer - we are workIn on it. Meanwhile the company texted me to see if what they had done helped - after 15 responses of no and “useless” I called and was NOT allowed to talk to a person. This is the worse customer service I have seen from a cable company - EVER! Useless response needs to be a category for their automatic service if the do not allow us to talk to a person!

Nice folks. Service with a smile.

Took me over 2.5 hours to be dealt with just to transfer my WiFi to my new apartment. Was transferred to four different agents which none of them did their job. Very disappointed in a company allowing such things go on within their company.

Friendly staff. Prompt service. COVID 19 safety measures in place. One person allowed to go in per appt. and all were wearing face masks.

First experience was awesome. I walked in and Switched to Xfinity Mobile, they had the Note 10+ I wanted, and walked out the door with ZERO BS in less than 20 minutes. Very satisfied. If I go back in and its not a bucket of sunshine, Ill update my review.

Staff are always polite. Not a fan of how much they charge for their service but thats a whole other review. The store itself here in Bloomington is very nice. Staff are nice. Store is always clean and well organized. They always have what you need. Always a good experience.

Waited on hold to speak to an actual human for almost 40 minutes and I STILL couldnt get thru to a live person. Cant wait for my contract to be up!

Very helpful people, and were honest about the wait time on a very busy day.

Very good customer service. Ran into an issue with switching from straight talk, Skylar and Keith were both very patient and helpful. Appreciate you guys! Highly recommended

Clean store and great price bit the long haired fellow at the door needs to be a lil more friendly

The employees in this store are incredibly friendly and helpful. Calling into Xfinity Customer Service can be frustrating at best and after dealing with several calls I made that did not get an issue solved I began making the drive to the store to get excellent customer service in person!

Service is terrible and they dont care about their customers at all. Comcast/Xfinity takes every opportunity they can to take your money without actually doing anything for you in return. Avoid this predatory scam if you have any other options at all.Their service hiccups frequently. The first time I called to complain, I was put on hold for two hours and then the line went dead without my ever speaking to a human. (I put them on speakerphone and was doing other things while waiting.)The second time I called to complain, instead of actually trying to help at all, they took it as an opportunity to take more of my money by offering to rent me an in-house router even though the problem was clearly with their service.I should also mention that installation cost me an extra $100 because, they said, it looked like the satellite company had cut a line somewhere when the previous resident moved out. In other words, Comcast took *my* money in order to fix something that somebody else had done, instead of trying to recoup the expenses from whoever had actually caused the problem.Every time your contract ends, they automatically upgrade you to one thats at least twice as expensive, without asking permission and with the bare legal minimum of notification.Verdict: youd get better service if you hired a flock of pigeons to carry your bytes in little tubes tied to their legs - at least the pigeon is honest and open about its tendency to $hit on you.

I Been trying to get my bill fix that they messed up nobody calls back they rude I even went to bloomington store and still nothing so I been without my service since September when u working from home if u do your job people like me wouldnt have suffer

Rude. Unsympathetic. Monopolistic.

Do not trust the employees at the college mall store to do the correct things on the account. Basically my father passed away. I returned the box. Asked that auto billing be stopped and bill sent to me at my address. He did cancel service which locked me out of the account. Then they tried to bill frozen account. banks do that to social security accounts when someone dies. Then they charging an additional returned payment fee of $20. Customer rep can only offer apologies.

Love xfinity love Comcast being with Xfinity. Always polite workers very very helpful in the store. And online the tech support team is outstanding. GREAT JOB !!

Best experience with Comcast ever.

Comcast as a company can be pretty crappy with customer service, but the Xfinity store by the College Mall was the best experience Ive had with the company by far. The people here were immediately helpful and actually did what I asked without sending me through a string of people who said they couldnt do what I wanted. I was pretty impressed with the customer service here. As a side note, aesthetically this place is a huge improvement over other Comcast locations; it reminded me of a Verizon store, which is a good thing for me.

I Agree with others. The service wasnt that good. I wouldve gave them 5 stars if it wasnt for this person named Timmy that took the liberty of choosing an acct username w/o my approval. Definitely read these reviews before deciding to do business. Truly worth 2 stars, but they were will to accept my deposit at a later date.

It was fast and easy.,I had to get rid of the dish.

Extremely helpful staff

The store interior looks like a blend between the Verizon Store in town (which has a little furniture seating) and an Apple Store (with such clarity in their display showcases). I was greeted by a CS rep the second time I entered. I would give her a 3.4 or 4 rating for how she communicated with me. I liked their waiting area and how specialists came up to get the next person they could help in the queue. When a rep came for us, she accommodated both of us at her station, and addressed all four of our concerns. I feel she did the best she could for the concerns we had. Id give her a 5 rating for being so personable, down to earth and a great communicator. She could directly relate to some of our issues, and let us know we were both on the same page. Talking so comfortably to a live person cleared a lot of the skepticism I had over the last week dealing with Comcast Customer Service over the phone and by way of the internet. Thank you!

Totally stepped up during a crisis. Much appreciated. Ty

Just wanted to speak to a representative and ended spending 15 minutes on the phone with a robot who answered none of my questions and I never got transferred to a representative.

Been here a few times and the staff is always pleasant and helpful. Love Xfinity service in general.

They are as arrogant a group you can find. Customer service comes in last with them.

Quick and easy!

I wish I could rate as 0 stars. This is the ABSOLUTE WORST COMPANY I have ever encountered. Their internet service is absolute trash. The customer service is absolute trash. Their billing service is absolute trash. THIS WHOLE COMPANY IS TRASH. NO other place has filled me with such absolute rage. DO NOT GET YOUR INTERNET THROUGH THEM! ESPECIALLY IF YOU ARE A STUDENT! IT WILL JEOPARDIZE YOUR ABILITY TO DO COURSEWORK ONLINE They will make your life hell and then charge you money to do it.

This store was very helpful. Specifically Doug gave me great service. Much better than calling Xfinity over the phone.

Do NOT USE COMCAST. The company is crooked. You will be CHARGED for continued services that you dont have AFTER they have already DISCONNECTED YOUR SERVICES. So say you owe for March and April. They shut you off at the end of April and say you cant pay anything till end of May or June guess what? You will still be CHARGED for May and June as if u had service even if you did not. They will literally rob you blind

Customer service was very kind. Enjoyed them very much.

They put us on a waiting list just to return our equipment. We waited to long so we drove to the ups and it was much faster.

The Xfinity Mobile experience was a very poor experience overall. Their selection of phones in stock were limited to iPhone 8s, therefore forcing you to purchase some of the most expensive phones on the market at the moment. Ordering them online wasnt better, since the stock is extremely limited there as well. The service by agents was hesitant, and we ended up wasting over 5 hours over 3 visits time. The service of the phones are good once you get them going, but the effort required to communicate with the agents and get everything going is almost not worth it.

COMCAST IS A SCAM. DO NOT USE THEM. If you do and need to call them for ANYTHING especially canceling an account MAKE SURE you ask for the representatives name and number and EXACTLY what you are calling about. They didn’t process my cancelation fee that was paid before sending me another bill which I called and told them I canceled, but because I technically called twice and canceled they charged me twice for canceling. With no prof that I called the first time I was forced to pay again. Its a SCAM.

Ive tried unplugging and replug 5 times and my tv still gives the same message called#4 Times still will not let me talk to a human . they will not let me change my phone#

Always give me great service vs customer service via phone. Have remedied several problems Ive encountered

My husband & I have had WONDERFUL service and attention from all of the staff at Xfinity. We are now a total Xfinity home & office!

Big help get everything that I needed

Absolutely horrible connection and customer service. Weve had multiple techs come out to fix our connection which was never fixed and then they charged us. Constantly lost wifi and then rude when we called to complain. So glad we were finally able to get another option in Bloomington and shut this overpriced crooked service off.

Was in and out. Very nice people and great at helping you set up what your wanting to do with options!

Worst ever. They will be nice to your face, but most likely they will be cheating you. I signed up for a month to month service as I was going to move within the year. When I closed the account in person, I was told I had no charges due and the account was closed. Two months later I was billed $200 for a cancellation fee. It takes about 15 mins to actually speak to a person. I was hung up on twice, told I would be transferred to a supervisor, hung up on by a supervisor, and told over and over again they would not do anything for me. Someone fraudulently dealt with me and they would do nothing about it. I was happy with the product, but not the customer service. I will never be a Comcast customer again.

Shady dealers who upsell you without you knowing. Went in to get basic internet and they added TV without my permission. Avoid!

Great customer service and support.

They discontinued my auto pay because one payment didn’t go through. Then they never notified me that I missed a payment. No call, text, or email. Then they shut off my service after two months or so. I called and they told me I owed 360plus dollars on the account. The customer service agent told me I could make a payment of 26$ to get my services on. I paid 30$ to be safe. He told me my services would be turned on within one minute of making the payment. 10 minutes later no service. I call back and the new agent told me the last agent misinformed me and I would have to pay an additional 90+ dollars to get my services turned on. He would not refund me the initial 30$ payment. At this time the customer service agent told me to “stop talking”. I went to the store in Bloomington Indiana and spoke to “dion” he told me that would try and fix my services which my cable tv hasn’t worked in 14 months because they gave me an actual cable box and maintenanced it twice when my service was supposed to be xfinity streaming!!!! “Dion” told me he escalated a ticket and would get back to me a month ago. Today my services were suspended, “dion” never got back to me and so I texted his personal phone and told me he never said my services wouldn’t be interrupted. Lies. Now he has began ignoring my texts and no one has returned a phone call to resolve this. DO NOT WASTE YOUR TIME AND MONEY ON THIS LOUSY COMPANY.

We had Paul help us the last two days with setting us up with the new xfinity phone service. He actually helped us for hours to make sure my parents could use their phones and helped us get a good deal. If you go to the Bloomington store ask for Paul.

When you return equipment, I would like a receipt. Not the excuse we will email it. Still no email.

Returned two receivers. Literally took a minute.

Awful company that doesnt care about its customers. Found out that I had a past due bill on an old address today, even though I have been in the office over 10 times since I stopped service at the address. The issue is that the company creates an entire new account every time you move, so you cant access the old account after you move. I had a positive credit on another account. Somehow, they could magically move the positive amount to my new account, but they cant move the past due amount.I was only in there today because I couldnt pay my bill on my new account. I still cant because its generated a username and email that I dont have the password to, and when I try to recover it, it doesnt recognize the new accounts information in the recovery system, including the account number I was given in the store. For a technology company, their system is a complete nightmare. If I had any other option in my area, I would choose that option.

Drove 25 miles to exchange devices. They said thesystem is down & suggested I come back around closing time to see if its back up. I said we needed to go back home and that I would call before I came to avoid another wasted trip. Thats when he told me they dont have a phone in the office and didnt offer to call me when it came back up. DISAPPOINTING service!

Tried to solve on line and could do little to solve my lssue. Visited my local office and all issues were worked out to my satisfactionThe person i spoke to was spot on