Professional curdious and help full provided advice security and key problems solved 5 stars

Joel came quickly Was friendly helpful, quick, and made sure the area we were working in was cleaner than arrival!Recommend to anyone needing locksmith!

We had to have our ancient alarm system upgraded. Everyone we dealt with was very professional and willing to answer any questions we had and to make suggestions on what would meet our needs in the new setup. I would highly recommend Floyd Total Security. Super all the way!

I have an old dead bolt lock that needed to be keyed. The locksmith was able to get me in same day and have a key for me within an hour. Excellent locksmith!

Always the most reliable maker of duplicate keys

I asked to have all my door handles and locks checked. Doug did a fabulous job. he was informative, friendly and very efficient. Floyd put in all my locks 14 years ago. I trust them for my security.Thank you Doug, and all the staff that makes Floyds Security a trusted company to call when a service is needed.

Floyd Total Security is the most AWESOME company I have worked with in years! From Chat Support, Phone conversations, Emails and on site Locksmith Support, they were very nice and courteous. I had an AMSEC gun safe that I gained possession of due to a death in the family, but no combination to go with it. Getting into it was important because of the potential of items in it needed to settle the estate. They made their schedule fit mine. Locksmith Frank X came to my rescue. He was of a great personality, very courteous, very knowledgeable of his profession, and explained what he was doing as he went along. My location was a little over an hour away from their shop and that made no difference to them. Locksmith Frank called me to let me know he was on his way. I have never needed locksmith services in the past and I can guarantee you that if I ever need a locksmith again, Floyd Total Security will be the only phone call I will be making and I will be asking for Frank X.Thank you Floyds.

Excellent, could not have had a better install experience all the way down the line. Craig was highly skilled and experienced, on time, very helpful. Thank you

Awesome, keys made at the Lock Shop or coming out to rekey our Condo..they do it all.

New system order/install with technicians Duane S. and John H. We had the most wonderful experience. Duane listened to our concerns, offered suggestions and developed a plan that made us feel very confident our needs were being accounted for. Install day lasted 10.5 hours. John worked nonstop, while taking calls and patiently mentoring another employee via the phone. He was professional, knowledgeable and thorough. He explained use of the system in detail. Both technicians were top notch!

The install technician AJ showed up on time and kept me informed on what he was doing. He followed up that evening with a phone call which we appreciated as we did have a few questions which he was able to answer. All in all a really great experience.

I had a horrible experience with Floyd. They came out tore out old security system to put in a new one. At the end of day one he was going to leave without having new security system going!Over the next week to 2 weeks they were having all kinds of issues. Had to call constantly and they had no sense of urgency. The staff was Rude, combative, argumentative and uninformative! There training was poor andCommunication was non existent. I would not recommend this company to anyone!!!

I love this company for my security. They have been my security go to for approximately 5 years. I wouldnt go with any other company.The people in the monitoring station are five star individuals. They answer the phones promptly, they are up beat, and always find solutions to issues.The sales team was easy to work with, I didnt feel like I was another number just being rushed through the system. Lastly, the technicians are kind and competent individuals who seriously care about me as a customer and their profession. I knew I had the right company when the tech spoke highly of Floyd Total Security.I would recommend and will recommend Floyd total Security to all my family and friends.

I have been involved with Floyd Security, for over forty years and have always had excellent service and responses, with my business and home. They are a company, that has always stayed on top of new technology, along with well trained technicians in the field.

I just moved into a new home and after having several people tell me I should get my locks changed, I scheduled an appointment with Floyd Total Security. Doug was able to come out the next day - he was prompt, super professional and polite. He worked quickly and allowed me to test the new key in all of the locks. I now sleep with total peace of mind! Thanks Doug & Floyd Total Security!

I have been a customer for over ten years and have never had an issue with my system nor customer service. Every time I have had an alarm go off they were very quick to call and inform me and the local police. Customer service has also been quick to answer any questions. I definitely recommend them.

Excellent sales rep. No pressure. Excellent installation specialist. I had a question next day after instillation and had to call three times to get my answer. First two times I called I got conflicting replies.

Amazing customer service. Always friendly and helpful!!

They are reasonably priced and set up a system that’s customized to the needs of my household. The few times the alarm has gone off they’ve done exactly what their protocol says they’ll do. I appreciate the peace of mind that goes along with knowing that they’re there and monitoring the system.

Floyd is a GREAT company. Installer was very thorough & capable. The system was obsolete but upgrade made things easier. The remote cell phone app is wonderful.I highly recommend Floyd.

Great service. Fair prices. Weve used Floyd for over 3 1/2 years and theyve been great. The system is easy to use and they are very professional whenever Ive had any issues.

My fiance and I are first time home buyers, and Floyd Total Security was able to rekey our locks almost immediately after move in. We could not be more satisfied with the service we received, and the technition was prompt, professional and did a fabulous job.

I have been happy with the process from advising me on options, estimating the job to efficient installation. The monitoring service is fabulous. I have unwittingly set off alerts in the system and the service has called to make sure of the cause of the alert before calling for police or fire department. Whew!

Great customer service and prompt technical response. As a manager it is comforting knowing they are there to help assist me, even remotely! I would recommend this company for business and home use.

Floyd Total Security is a rare company, they work together like a family and provide state-of-the-art (user friendly) products to protect your home with OUTSTANDING personal customer service. Our experience began with Floyd Security nine years ago when we installed 4 outside cameras with a security system for our new custom built home on the lake. At the time, I worked with Tony O. who handled the project; strategy, wiring and install. We view the cameras from anywhere in the world from the Hik-Connect app on our cell phones. Through the years, I built a wonderful relationship with Tony. I would reach out to him regarding questions or quick fixes when I needed help as it relates to our system. Tony’s follow up is nearly immediate. Through the last few years, we added 4 more cameras. A couple years ago I reached out to Tony for advice to upgrade all 8 dome cameras… it was at this time his colleague John H. installed the 8 upgraded 5MP resolution day and night dome cameras. Recently, we decided it was time to upgrade our entire Honeywell system to Total Connect Remote Services through Z-Wave. I called Tony who introduced me to Jerry J. Within a few days Jerry was at our house going over the Honeywell system showing me first-hand how the system works on his phone and through YouTube. Jerry worked with an electrician and his install group to get everything scheduled simultaneously. The new Honeywell Tuxedo Touch Home Security and Automation allows for remote access. From our cell phones, the Total Connect application allows us to control, from anywhere in the world, our security system, inside and outside lights and garage doors… and has the capability to send alerts to our cell phone regarding the cameras or home alarm. I was fortunate enough to have the install completed by John, who also handled our camera install. John was with me in the house the entire day (12 hours), replacing the existing control panel, upgrading keypads and a whole host of other pieces to this sophisticated puzzle. He was at the house promptly at 7:30 am, is very professional and respectful, was wearing a mask and gloves (during Covid-19), he got down to business and worked diligently. At the end of this very long productive day, he patiently helped me load the application on my phone, went through the processes of uploading, passwords, offered suggestions regarding features, etc. He was extremely helpful as we went through the testing of all the new user friendly features on the cell phone including the new high tech keypad for the house. I enjoyed my day with John; he’s a talented wonderful human being. Floyd Total Security is a seasoned group of individuals which allows for a seamless experience. We are absolutely thrilled with our new features to control the house! As it relates to pricing, the monthly fees are very reasonable for home security and to complete this upgrade we thought the pricing to be very fair; more than affordable and worth every penny. For the last nine years, we have been able to securely rely on Floyd Security; it’s a great team, they help us sleep at night. We wholeheartedly endorse their services!

Floyd installed a security system into my business. Good price and their customer service thus far has been great. I definitely recommend.

Floyd has excellent service, great sales, great installation, all my communications with staff in the call center have been great. The price of their service is much better than the national brand we had before. I would highly recommend them to anyone needing a home security solution.

Just had John Hildreth from Floyd Total Security install new security cameras and door bell. John was simply fantastic, very patient, knowledgeable and a genuinely great person. I have used Floyd Total Security for over 16 years and have been very happy with the service.

I have been a Floyd Total Security customer for 28 years. They have protected me and my family through two different homes. I have never had an issue with anything Floyd has done for me, whether alarm installation and service, or lock service. The Floyd staff have always been prompt and professional. I truly believe that The Floyd Central Station Staff is the best around.

Having relied on Floyd Security for the past 23 years I couldnt say enough good things about their service. Craig is always prompt and efficient and very easy to work with. Youll never be disappointed in Floyd Total Security.

I just had Floyd install my new system. John the installer was excellent & very, very knowledgeable. I had an issue with a faulty sensor the 1st night. I contacted them in the am & it was replaced before the end of the day without any hassle. It is refreshing to work with a local company that knows how to interact with people rather than having to go through foreign call centers for local service. Thank you!

Always very responsive to calls of inquiry and service. Easy to test system with the monitoring location and to advise when leaving town and back in town; very easy to work with them. Have some top notch installation and service technicians!

Floyd was recommended to me by a friend who owns an electronics business and has used them for 30 years. I called them after experiencing a break-in/burglarly. I could not have asked for a more professional security expert than Jerry to assess my needs recommend a comprehensive solution. Pascal arrived a day later to do the install. He was thorough, efficient and very personable. I got a great tutorial from him also. He ensured I really understood my system. To top it off, I had to call customer service over the weekend for a setting I couldnt figure out and they were fantastic! 5+ star recommendation

Good company to work with. Quick response when there is an issue and corrected within a few days. Recommend them to any company.

We have had good experience with Floyd. Have only had one alarm when we were out of state and it was handled promptly. It is a comfort to know that they will be there when we are gone.

If I could give negative 5 stars I would. Went a weekend without communications and they knew and told their supervisor there was no communication but never called me. I thought I was being protected. Then they were quick to want to send a tech until I said I am not paying and wanted an explanation for no call. A tech stepped me through fixing it. They installed CO detection 6 years ago. The detectors expired in Feb and started to through trouble alarms. Floyd had no knowledge of expiration of what to do. I found the expiration date myself and they have been removed and system stays in fault. When calling to update the call list they are rude. Many calls they have not asked for a password which should be done on all calls. They should follow up on equipment they know expires and they really need better customer service. Rudeness has driven me to another company in the Twin Cities. I would never recommend Floyd Security for anything. They have gone downhill progressively and they do nothing to correct it. Sign of poor management when employees do not care how they treat customers. My advice stay away there are other local companies that treat customers with respect and take security seriously.

We are new customers to Floyd Total Security. They have been very pleasant to deal with. They are very up-front with their pricing and they installed our system very professionally.

Floyd security is a top-notch security company. Their commitment to excellence is apparent with every interaction and product they sell and install. They always go above and beyond when doing work for us.

We have been with Floyd Total Security for almost 20 years. They have been prompt, professional, and always quick & efficient when our alarm has sounded. I do not hesitate to recommend them to our family, friends and neighbors.

I am happy with Floyd. The technicians I have worked with have been professional. The customer service people and monitoring station staff have been friendly. The business is local, and I trust them more than a huge company like ADT. Their prices are fine. My only complaint is that twice the monitoring station has not asked for my password when I have told them an alarm was false. They need to clean up stuff like that. Overall, I would still recommend Floyd.

We have been notified anytime a door has not closed or a sensor is not working properly. We always know that the security system and remote monitoring are active and we are protected.Thanks for the great Service.

Floyd Security provides excellent service and outstanding response. I recommend them without hesitation. Wonderful experience. The local ownership and service is big +

They always report in a timely way if anything happens with the system. They have come out for repairs or upgrades promptly. I feel better about leaving home, because I have the service.

System works great. Monitoring call center is professional and timely. We have updated our account for vacation notices several times and that always works perfectly.

Floyds has security monitoring on my home, lake home and two businesses. They have always done a great job. The are very prompt and persistent to get a hold of us if something has alerted them. Their service people take care of any equipment issues we may have. If we have a problem they are there to answer our questions.Im very pleased with how well they take care of us.

My favorite thing about Floyd when they changed all the locks when I moved into my house was the options I had for safety. They wanted to make it exactly how i WANTED it from top to bottom which I appreciated! Plus they showed up when they said they would.

We are very happy with the service we received from Floyds. Fast service, very responsive, and very kind people, I highly recommend this company!

Floyd’s is very responsive and easy to work with. We appreciate having a real person answer the phone every time we call. Highly recommend

Working with Floyd Total Security has exceeded all expectations. Outstanding customer service, professional and knowledgeable technicians, excellent IT support, and competitive pricing.Mark DusbabekThree Rivers Park District

Great company unless theres a problem My experience matches the reviews below--customer service and install when ordering is great and friendly but not much in terms of standing behind work. We had a sensor go bad. First, the system doesnt have any sort of diagnostics to check that its working--we had to discover the fault ourselves, so so much for peace of mind. Second, they only warranty for a year--given what they charge and that they pick the equipment they install, a longer warranty seems in order. Finally, they wont even quote a specific price for fixing it (although helpfully they do say their techs have lots of experience replacing defective sensors--see above on warranty). With the follow-up service, you may as well go with self-install.

Floyd Total Security provided my home security system and monitoring for several years. I also have experience with their locksmith services. I have been very happy with both and highly recommend them.

I had the opportunity to work closely with this company. I was searching for a security company for my mothers home. She lives by herself and was moving to a new area of town.I spoke with Karen Gott about setting up a walk thorough, install and follow up apps for both my mom and myself. I was so happy to know that the monitoring center was right here in Minnesota and not a state or two away. This made the decision easy and simple.During the walk through Karen showed us what we needed to replace from a previous system and what could stay and be reused. That showed us they care more about the customer then the money on new parts.During the install the employees were very nice and polite. I never heard a curse word or witnessed behavior I didnt want my kids to be around, they happen to be with me that day. My boys were so excited to watch the guys work and the installers explained what they were doing and why. I think they answered 100 questions just from my boys that day.I would highly recommend Floyd to any of my family and friends. Follow up and customer service at Its finest.Thank you for making it easier for my mother to live alone and the best part is... she feels safe and trusts the equipment and the monitoring.

Quality equipment and a very alert watchdog team that did call every single time something went wrong. Total piece of mind. One minor issue I like to highlight is that, you kind of assume the glass break sensors are working, as I’d like some routine check by the team, say at least once a year. This is absent today.

Working with Floyd Total Security is simple and rewarding. The people are knowledgeable and helpful and the products are second to none!

Ive been a customer for over 20 years. I love having the familiarity that comes with using a local company. Always great service.

Amazing service! Very professional and amazing customer service. I would recommend to anyone!

I got the self install alula system, it works great! It took less than 5 minutes to install it, it came pre programed. I love that I can see if my system has been armed or disarmed from my phone. The monitoring center staff is friendly and can help with anything I need. I like knowing I can control who has access to my system.

Ive hired Floyd to install/upgrade systems in two of my homes over the last 10+ years. Sales and Installation are very knowledgeable about whats new and how to incorporate older equipment into the overall system, allowing for the most economical installation/upgrade. SRSI monitoring has always been courteous, responsive, and reliable. I feel safe knowing they are monitoring when Im home and away. I wouldnt chose any other home security company.

The personal service I received from Floyd Total Security and my rep, Karin Gott, was outstanding. Karen came to my home and was very thorough in explaining the services offered and patient with all of my questions. I love that they have a local service center and have been thrilled with my home security system and the peace of mind it brings me. I have the ability to activate or deactivate my system from my phone which has proved useful in times I havent been sure I activated it. I would highly recommend them to anyone considering protecting their home.

I have been an installer for Floyd Total Security for 15 years, it is my primary goal, as an installer, to answer all customer questions and have each customer knowledgeable about their home security system. We strive for the best customer satisfaction.

We needed a stronger deadbolt security lock / door handle installed at our unit at the Chanhassen Autoplex. Floyd to the rescue. Their technician was on time, friendly and efficient. The lock and handle look great and were confident that no one will ever break in. Five star service from Floyd. They really do stand watch for you!

Floyd Total Security has been my choice for home security for 20 years since 1999. I have always felt that having a monitored home served as a deterrent. I did have one incident of an attempted home invasion 15 years ago while I was not home. At that time, Floyd Security called the police immediately and the potential thieves were scared away before there was any loss. Unfortunately, the necessity to have a security system is part of city life. I like that Floyd is a local company that I can trust and when I need to contact them, I can talk to a real human that lives in the Twin Cities like I do.

Outstanding work! They took the time to understand our needs and were very knowledgeable! They are our security firm of choice.

I’m so happy I have Floyd Security. I really do feel secure whether it’s setting the alarm before I go to bed at night or setting off for an out- of town trip. THANK YOU!!!!

The gentleman that came out to repair a lock on a door was extremely professional. Very polite, very efficient and did a wonderful job.

We have been monitored by Floyd Total Security for over 16 years and they have consistently given us great service. The monitoring center has always been helpful whenever we have needed them.

Floyd Total Security knows how to protect my home and family. I trust them 100% and look forward to using them as we change our residence soon. Great company.

We have been with Floyds for 7 yrs and are totally happy with their service. Response is fast and people are pleasant.

Weve been a customer for many years...they are always professional. Great company.

Fantastic local security company. If you’re looking for reliability, value for your dollar and fantastic customer service, look no farther!

Always get great service and prompt turnaround on any orders placed.

Floyd Security provides an amazing service with personal attention. I would give them an A+++ rating.

Left us unprotected for a month but charged us. They claimed that the tower was down and they didnt know when it would be back up. Horrible all around experience after almost 4 years of being a loyal customer. I really wish 0 stars was a option:-(Protect America here I come:-)

Floyd Total Security is always there to keep my property safe. Their customer service and monitoring personnel are so knowledgeable.

Good, attentive service. They alert us if they detect a low battery or something that needs attention.I’m glad we chose Floyd.

We had trouble in the beginning with alarm going off once. Our dogs set off the alarm because of their barking. We needed to have Floyd come out and adjust the sensitivity. We have not had any trouble with our dogs setting off the alarm since. We otherwise feel secure having Floyd security.

Been using Floyd Security for years. Always there when I need them. Recommend highly.

I like everything about this service, EXCEPT the auto withdrawl from my account. I prefer to pay my bills myself. had i known in advance it had to be that way, i may have chosen a different company.

Great, knowledgable staff, process completed as promised and we feel protected!

The sales experience with (Karen) was great, she was able to come to my home and provide recommendations. The installation also went as expected, the tech was on time and completed quickly.

Been with them for 10+ years, always great customer service when I need it.

Every tech Ive dealt with is awesome. Sales dept is not so awesome.

Floyd Totally security always does a great job, in a reasonable time frame and at a fair price.

Very friendly and knowledgeable.

My wife and I were beyond impressed with the level of service Floyd Total Security provided. John Hildreth -- the specialist tasked with updating and expanding our existing security system, took care of everything correctly and efficiently, going so far as to improve some of our existing security measures that were acting a bit glitchy. John truly earned his praise, however, by helping me push my car out of a snow drift it was stuck in (apparently I cant navigate my own driveway). Im sure he had other jobs to do, but he took the time to wade into the snow to help me push my car out. Without his help, I would have been very late to a work meeting, and the thought of being late was causing me a fair amount of stress. He didnt have to help, but he did, and for that I am very thankful. And I made it to my meeting on time!

Great local company, responsive too. In an emergency, I dont want to talk to a call center outside of MN.

Weve been dealing with Bob and Mike for over 30 years now and they still bend over backward to give us personal attention to any problems that may arise

I am excited for the quality of service that I have received this far.

I had this system installed by Frank and he was very knowledgable and knew exactly what he was doing. Since then, Ive had communication with Jim - the app guy and some other people at the main office. Everyone has been very friendly and knowledgable. I love that this place is local too!

Install went well. Have always experienced professional work and interactions.

We have been customers of Floyd security for 29 years in both our home and businesses. It had been a very positive experience, with great service levels and outstanding, friendly professional service with honest affordable pricing.

Great service, great Technicians for locks, safes and security.

Throughly enjoy working with Roger, Tony and the rest of the staff. I do get frustrated when placing a call for support and at times have had to call again.

I’ve known Michael Karch, the CEO of Floyd Total Security, for well over 30 years. I knew him long before Floyd was (rightfully so) established as THE leader in home and residential security in the Twin Cities. What I recognized then, and see manifested now, are the same qualities of leadership and high values of excellence that have infused Floyd Security’s total work product. How many CEO’s take the time to occasionally answer the phone, talk to customers, and get personally involved to make sure that the high quality of service to his customers are maintained? You see that attention to detail throughout Floyd’s business practices whether residential, industrial, business or government. What I appreciate most is the small town feel while doing business with a major security company. Everyone from office staff to the field representatives out doing the work are pleasant, efficient, and most to the point extremely competent in the execution of their jobs. Jen in the accounts office who manages billing deserves a call out for her patience in dealing daily with clients juggling multiple payment platforms, and Rich Rudloff in the field office is easily of the very BEST field reps in security I have ever encountered in a long career that involves federal and local security. He’s a walking compendium of expertise and application.I just recommended Floyd to a young acquaintance of mine. His father, who lives alone, had suffered a break in while he was home. My acquaintance asked me for some recommendations and I said, “There’s really only one go-to for home security in the Twin Cities. Call Floyd Security and get a system set up that’s monitored 24/7 by a real person, who is here in the Twin Cities, with administrators and supervisors you can talk to, that can get help to you IMMEDIATELY.” I e-mailed Floyd on behalf of my acquaintance and a representative was in touch in less than an hour.Less than an hour.It’s an unfortunate consequence of our times that there certainly seems to be a significant increase in break-ins, burglaries, and other property crimes that are often either unreported and/or uninvestigated if actually reported. In times like this, it falls to us to take our own measures to be secure, and partnering with the best security company in the Twin Cities is a good (and affordable) way to do that.Very highly recommended.

Floyd excellent in every aspect to service and knowledge highly recommend

They have pestered us relentlessly by email, phone and junk mail to upgrade our existing system to 3G. They were constantly crying that the sky was falling and we would be left without service if we didnt upgrade immediately. When we decided to upgrade they charged us immediately (that was the immediacy, they needed our money), but after 4 weeks we have yet to hear from them about doing the actual upgrade. When we contact them we get the dont call us, well call you.

Had alarm set off a few times floyd security contacted me instantly to let me know it was activated and ask me what there next step should be. When a sensor has a battery is dead im am contacted imediatley.They take the worrying out of my mind.

We have peace of mind now that we have our security service.We have had excellent customer service and are very happy withour security system.

Reasonable prices. Efficient and effective service.

Great experience! Amazing installation, thorough & professional! Thank you for instilling confidence and safety in our home!