Very polite staff.

I intended to have a prescription transferred to the Rite Aid on Conklin Ave from North Carolina. I called in on a Friday and asked to have the script transferred. They let me know they would get things transferred. I went in the next Thursday after not hearing from the pharmacy the entire week. They briskly said that there was no prescriptions for me and turned away without allowing me to ask any questions or trying to figure anything out. I have used both locations in NC and NY in the past and they have my contact information. I was not informed that there was any issues with my transfer.After leaving feeling confused and shut down by the employees I called back to explain further and figure out what went wrong. They said that they did call the script in to be transferred. However, they did not know the medication was so they didnt move forward.This was a medication for type 1 diabetes that without I could die within a few days. After I called they were able to get the prescription for the next day. My mother went to pick up the prescription and was immediately shot down saying that she was not able to pick up the prescription.I went in after my mother was shooed away by the pharmacist with no questions asked. The policy to pick up someones prescription is having their DOB/insurance information, which my mom had with her. After being shut down though she politely left.I went in for the 3rd visit for this script and the manager let me know that the policy is just having insurance info and my mom could have picked it up. She also mentioned that she left a note to figure out the situation, but nothing was done.

I would have gave 5 stars if it was just rated on the front end staff, they are wonderful. But my experience with the pharmacy was horrible. I spent all day in the ER with my 6 year old son who is fighting with Influenza B, we had a mix up and his meds were sent to the wrong pharmacy and was told I would have to have the rite aid pharmacy call it in to them to transfer the info. I spoke to a woman with long blonde wavy hair in the rite aid pharmacy and she spoke loudly to me about how they were understaffed for this situation and pointed out the long line on the pick up side, she humiliated me and I was embarrassed. She never even asked any questions about who it was for or the urgency of the situation I was in. Needless to say, I left with no medications for my child who is very ill.

This place has the most friendly employees and the service is the best around and for that guy who said no one could call in the phone lines where down for a week and I’m sure that’s why he got such a poor review but I give this store a 10/10

Typical pharmacy/store... Halloween stuff 50% off already! I felt TERRIBLE for the pharmacy staff. 3 workers who were SLAMMED, I had to wait about a half an hour for meds that were supposed to be picked up yesterday, but 1 med still had to be counted. Im not complaining at all... its a shame these ladies were so crazed... But they handled it professionally and with kindness, when anyone could have easily understood a frazzled pharmacist or clerk not joking or smiling, that wasnt my experience yesterday, nor for the 7 ppl who were on line while I was waiting. This staff deserves a raise!😃