user
Safelite AutoGlass
1002 Main St, Billings, MT 59105, United States
Appearance
Safelite AutoGlass
Comments
Ro
Review №1

Safe light came to my job and put new windshield and wipers on. It was so nice to come out of work and it be done. So kind and courteous. Plus it was a little chilly. Best place ever

De
Review №2

We had a chip in our RVs windshield so we booked with Safelite because weve had such good service from EVERY Safelite weve used and this one did not disappoint. Our chip repair was done by the store manager, on time, quickly and perfectly. He even inspected our whole windshield and on our RV its a big one. I highly recommend Safelite and this location!

K
Review №3

Seamless service in Kansas City, MO.(North) Friendly, professional, and Faster than expected windshield replacement.

Va
Review №4

Efficient, helpful with warranty and payment, scheduling through internet went smoothly. Thankful I called Safelite.

Do
Review №5

Made an appt for windshield replacement, they called the day before and said the first windshield arrived broke, so made a new appt. Went in that morning, waited an hour and they told me that truck with windshield was on the way. Truck finally arrived and when putting the new windshield in, it cracked terribly because it had a wave in it, they said. Made another appt, got a great new windshield installed today, and they gave me a nice discount. Overall, I would go back.

Si
Review №6

It was easy to get an appointment. They got us in at the time of the appointment, too. It took a lot less time than they told us. The staff was friendly and helpful.

As
Review №7

The agents were great and took time to explain everything in detail. They fixed my nick in less than 20 minutes! Thanks Safelite!

An
Review №8

It was most pleasant and the tech was very much excellent in what he dose we are most satisfied with the quality of the people that where taking care of us

Ro
Review №9

My windshield was fixed quickly and the Technician saved me money. Very happy with the service.

Jo
Review №10

Just had a rock chip filled but service was fabulous !Very friendly and attentive staff. They went the extra mile and cleaned ALL our windows and running boards so we wouldnt slip. A person just doesn’t get that kind of customer service anywhere these days.Very happy customer!

Do
Review №11

Dont return phone calls. Web doesnt answer any questions.

Ro
Review №12

Very professional and courteous employees. Got my truck in right away without any delay. Installed windshield looks great and haven’t had any leaks. A+

El
Review №13

Wanted to use them... Their automated service made me hang up. They need to allow you to talk to a person.

Ka
Review №14

In and out quick! Double check everything was correct before and after repairing my windshield. Third time I have gone and never disappointed.

Kr
Review №15

Very professional....very informative...Joseph was very attentive..fast and efficient...thank you.

Sc
Review №16

Very efficient, professional, and friendly service!

Mi
Review №17

Automated system is worthless and unable to talk to a human. Tired of hearing the excuse of the pandemic for not being able to talk to some one.

St
Review №18

Fast service, quality products.

R.
Review №19

Awesome! Awesome! Awesome!! I scheduled my appointment online (about 1:00 pm) to come to my work and fill chips in my windshield which was super easy. They walk you through the process step by step. They happened to have an appointment open for the same day so I took a chance and scheduled. I immediately got email and text notifications after I had made my payment. Within 30 minutes Marissa called me and said she was on her way. Super polite and knowledgeable. 20-30 minutes later she called me and said was done. I had three chips that needed filled. She was fast! She left the paperwork in the car and off she went. If I have anymore glass chips (which will happen with interstate driving in Montana) I’ll be going through them again. Extremely convenient and highly recommend!

Jo
Review №20

I contacted almost every glass place in town, and Safelite was the only one who could even find the right glass for my van. Safelite had difficulty getting the right glass ordered and rescheduled on me twice, but it was worth the wait. Because of the rescheduling, they discounted the price a significant amount.

Bi
Review №21

Wont answer the phone tells you to go online instead of actually talking to a representative poor customer service I will go someplace else because they refer to go to they website

To
Review №22

The lady who came and fixed my windshield was wonderful to work with and was quick. She even offered to clean all my windows. I loved how they came to me with no extra cost as I was using my insurance. I would use Safelite again any day! I was stressed that I had a chip right before going on vacation and they made me feel at ease!

Je
Review №23

Online appointment setting and pay for services online is easy to use. They sent out text messages from start to finish so I knew exactly what was happening.

Jo
Review №24

Dont like using internet for estimates

Di
Review №25

Do not go here! I dropped off my vehicle to have my windshield replaced.. they were polite and the work was done quicker then they said it would be ready.. however my key fobs didn’t work properly and argued with the employee that it was not the batteries.. well sure enough it wasn’t.. apparently there was a delay in having them back to normal.. also pieces of my window frame were not put back together properly and one piece looks like it was pried with something. I will not be taking any of my vehicles here again and wish for $700 I would have shopped around!

Wi
Review №26

VERY expensive...check around

Se
Review №27

Very quick, efficient installation on new windshield finished sooner than expected! Top of the line outfit they are!

Sc
Review №28

Satelite did an awesome job as usual...we are lifelong customers

To
Review №29

They put a window in our company van, everything looks great, they were done sooner then expected. I am very happy with the work they did.

Ga
Review №30

Dont know what safelite is like. Apparently they dont have mobile service to forsyth MT.

Va
Review №31

Joseph Crawford and his crew did an excellent job on replacing the windshield on my Toyota FJ Cruiser! The waiting area was clean and had all kinds of drinks and snacks. Besides being friendly, they were also very courteous!

Te
Review №32

This place was very helpful got my bus window do fast. Thanks guy bring my car by soon.....

Ke
Review №33

Experience at Safelite was great they took care of us really well and the windshield is

Be
Review №34

Did an excellent job on all 3 vehicles, but need to space the rearview a little better with the visors

Ry
Review №35

Very professional!

Br
Review №36

Cant even call the store for a quote

Ma
Review №37

Horrible and incompetent. Took in for a chip repair and tech ended up cracking windshield.

Sa
Review №38

The service by the team - greatWaiting room - could use some workRepair time - greatRepair itself - not unnoticeable, but still greatBut when I walk out to my car 9 days later to find that my dime-size chip repair has turned into a 18 crack and all theyre going to do is credit my insurance for the chip repair? Absolutely not. All was good until their guarantee for the life of the windshield turned into well give your insurance their money back.

Ra
Review №39

Chris was fantastic. We will use this place over and over.

ca
Review №40

Was a decent place, there pc was a little out dated so it took a minute to get set up but overall was not bad, took a walk down to city brew had a coffee and sure enough my windshield was replaced and ready to roll.

Pa
Review №41

Excellent service!! Fixed a windshshield chip on our Newmar Ventana class A

Pa
Review №42

Everyone so helpful & polite!! Was done in about an hour & they even washed ALL the windows AND vacuumed the carpets. These people are AWESOME!!!

Ch
Review №43

Had a rear side window broken out on my brand new truck. Had it replaced all looked well along with friendly service. Noticed when I shut the door I heard broken glass inside the door panel. Called and Safelite said it was normal and the glass would fall out eventually. This did not make me happy. I had to spend my own time to finish the job myself. After taking off the door panel I realized they cut the plastic dust shield to gain access to the window and did not replace. I vacuumed out the glass and also noticed a few plastic trim pieces were missing. They were sitting inside the door panel as well. I talked to customer service and they said I would get a call from the manager. I never got a call. I feel like a paid for a service that was only 80% complete. Beware of poor workman ship and peofessionalism at this location.

Je
Review №44

Joe was great, easy to work with

Tr
Review №45

Excellent service! Had my windshield replaced here and they did a fabulous job. They go above and beyond, have a great warranty, and were fast, friendly and professional. They also gave me a free can of really good glass cleaner and some stickers to put on a rock chip, to keep it clean until it can be fixed. I still need two more windows done and will definitely get them done at Safelite.

Ni
Review №46

Their chip repair is double any other shops but there scheduling and professionalism is on point

Ti
Review №47

Was hesitant at first because it was the first windshield I had to get replaced, but the technician knew what he was doing and even clued me in on what he was doing and what he was going to do. Overall and excellent experience. Will be using Safelite again in the future and recommending them. Thank you for a job well done.

Ta
Review №48

Just got done at safelite this morning. Everyone was super kind and helpful to me. When my car was done the pulled it right up front by the doors and it smelled super clean inside too! Very pleased and will be returning!

Ph
Review №49

Ethan did a great job!

Jo
Review №50

Well organized and fast efficient service. Came right to the ranch. Nice guy.

Be
Review №51

Excellent service. Friend staff. Went 1st to another glass shop nearby but their staff was at lunch and wanted us to come back. Not so with Safelite. Highly recommend.

Ma
Review №52

Quick friendly professional service👍👍👍

Ki
Review №53

Had a great experience with them. Will definitely use for windshield replacement again. The last peops to change out our windshield apparently mucked it up quite good. Safelite went over and above to fix their original work and do it right this time, without charging me extra. Highly recommend this Billings business.

Jo
Review №54

Quick and accurate work. Website issues gave me pause, but they were able to fix the mistakes.

Ro
Review №55

The lady was real rude Amazon so I went to Glass Doctor instead

Be
Review №56

Had crack in windshield. They took the time &:assured me it was safe. Didnt try to sell me new.

Ty
Review №57

Did a great job, fast and was a decent price

Su
Review №58

This place was really good and clean compared to the other Dennys Ive been 💯

Je
Review №59

Excellent service

Lo
Review №60

I chose not to use there service. I found they were extremely overpriced.

Da
Review №61

In Billings MT they are unable to take calls. Cant get a quote or schedule service. Very unprofessional to block incoming calls with a generic recording to this community.

Ma
Review №62

Did the job right and the employees were courteous and professional

Ky
Review №63

Friendly, but more expensive than competition in our area. Plus were unable to get me in to fix my window for three days.

Ry
Review №64

High price but good work. Took an hour and a half and they werent very busy.

Cp
Review №65

Ive had the windshield replaced on both my Grand Caravan and Jeep Wrangler and the guys at Safelite did a great job on both at very reasonable prices. I can easily recommend them.

Cl
Review №66

Stay away. You can get the same or better at any locally owned glass shop for half the price.

Ne
Review №67

They had the window in stock when everyone else in town needed to order it. Would give 5 stars but the 10.00 fee to clean up the broken glass that I already cleaned up couldnt be waived

Lo
Review №68

Had to listen to a automated voice for 3 minutes only to be disconnected because nobody was available

Jo
Review №69

I didnt say I hated satellite auto, I was disappointed in their service.

T
Review №70

Very nice young man

Ro
Review №71

We had our windshield replaced by safelite in seattle. It developed a leak while we were traveling so we stopped at Billings MT store. They pulled the new windshield and resealed it very fast so we could get on the road again. We are very pleased with their service.

Ta
Review №72

Great customer care. Fast service. Cant see the chip they repaired.

Sh
Review №73

LOVE this glass company!The guys here are GREAT ♡

Da
Review №74

Had my wifes car in for windshield replacement... the only issue that I had was we live over 4 hours and the top molding piece decided to come unglued... I was back to see if we could get it repaired.. but only temporarily... We have to go back again and the whole windshield must come out...! Again😕😕😕😕

G
Review №75

Great friendly service!

Ka
Review №76

Very professional staff...would do business with again

Na
Review №77

The guys worked on our explorer and did a great job replacing our windshield.

Ca
Review №78

Fast and easy to work with with my Insurance.

Fr
Review №79

The Freakin Awesome-Mobile picked up a rock chip. Too busy to do anything about it I fretted about when it was going to turn into a big problem. Initially I was off-put by the 800 number and the automated phone tree. I called back later when I had more time and was pleasantly surprised to find out my insurance would cover them coming to me and fixing it while I was at work. Yes, the phone call took 20 minutes, but it was the best 20 minutes I spent all week. They are coming to me and fixing a small problem before it becomes a big problem, it would have taken more than a 20 minute phone call to get it fixed anywhere else. Definitely recommend Safelite Repair.

Ni
Review №80

Superb customer service. Excellent product.

Du
Review №81

Went through four minutes on the phone to find out they can’t take my call at this time.

Wy
Review №82

Had my window replace and am happy with their work.

Je
Review №83

Sent straight to automated answering service. Hung up and went with another company who answers their phone locally. Disappointing. They may do great work but automated answering services lack a personal touch.

Lo
Review №84

They were on time, came to my house and did a good job

Th
Review №85

Came in with a spidering rock chip and left ~20 mins later not being able to see it. Fabulous job guys. 10/10

Re
Review №86

Its got great prices and really nice desk clerk, liked the free snacks and drinks, quick and easy! It does need a play area for children thou...

Lo
Review №87

Great customer service and fast.

Le
Review №88

Friendly, quick service. Great place.

Ja
Review №89

Fast, courteous, explained what they did and how it compared to a stock windshield...

Ch
Review №90

Ive dealt with this place before with no issues... took my 2015 Grand Cherokee to have the rear passenger window replaced because someone had attempted to break into my vehicle (thank goodness for laminated glass)... well they were giving me a decent price for the glass and to install- However over an hour into my appointment they called to say they had no idea how to get the old glass out. My door was taken apart and they didnt want to cause damage so they recommended I buy the glass from them and find someone else to install it. Mind you I live an hour and a half away and tried to make good use of this trip to Billings and had a dr appt the same time my glass was to be replaced. Luckily we had brought a separate vehicle to use for the day because I had to have them leave the glass in my jeep then go to my dealership to have them install it. Thankfully Safelite did call the dealership for me & explain the situation but I would have been pretty upset if the dealership wasnt able to fit me in that day. It was annoying that I had to pay two separate places in order to get it done and drive from the heights to the west end all during a dr appt and while trying to keep a re-tinting appt I had scheduled for right after. Safelite offered me the glass at a discount with a free set of wipers but in the end I still ended up paying the full cost with how much they charged for the glass & cost of labor from the dealership + on top of that they did damage to my door locks in the process of TRYING to get the glass out of the door which the dealership wasnt sure if they would be able to fix that day but once again the dealership came through and were able to fix it! Pretty disappointed in the whole experience definitely think Ill just go through my dealership for everything from now on. Not worth the headache or the so called discount I received. Not knocking the whole place, just make sure you know before scheduling an appt or making a trip from out of town that they can FOR SURE replace the glass on your specific vehicle.

ja
Review №91

Ok.they try a d treat you well.only problem is .manpower in a saturday.only one person in the shop a d 3 bays,hmm...its 10:40 now a d they finally brought someone in to run the till. The owners to r have at least two people in the shop.

Wi
Review №92

Very fast friendly and extremely reasonably priced

Jo
Review №93

Easy online scheduling, competitive pricing.

Br
Review №94

Absolutely no hassle! Would recommend to everyone!

Ke
Review №95

Professional and credentialed technicians. ADAS re calibration certified.

Lo
Review №96

Very friendly and helpful.

gi
Review №97

Always on time and do wonderful work!

Am
Review №98

Fast friendly efficient

Ch
Review №99

Great installers great experience!!

Co
Review №100

Great service

Information
14 Photos
100 Comments
4.2 Rating
  • Address:1002 Main St, Billings, MT 59105, United States
  • Site:https://safelite.com/stores/Billings?utm_source=google&utm_medium=list&utm_campaign=local
  • Phone:+1 406-206-9103
Categories
  • Auto glass shop
Working hours
  • Monday:Closed
  • Tuesday:Closed
  • Wednesday:8AM–5PM
  • Thursday:8AM–5PM
  • Friday:8AM–5PM
  • Saturday:8AM–5PM
  • Sunday:8AM–5PM
Amenities
  • Restroom:Yes
Planning
  • Appointments recommended:Yes
Similar organizations