They are very friendly and professional. They keep them waiting room comfortable. Cool, comfy chairs, coffee machine, TV and candy for the kids. The chairs are spaced out but Im a half circle was able to catch up with others and meet me people while waiting. They were able to fix my friend tire which was great because she took it elsewhere and was told her side wall was damaged. They found a decent size nail and also told her she has very good tires. The tread was great and they didnt see any damage in any of her tires side walls. They looked over all 4 tires but just the one with the nail in it.

My backhoes rear tire separated from the rim. Called at 9:00 am for an on-site repair. They said they would get someone out as soon as a tech was available. They were on-site by 10:15 and had the repair complete in 30 minutes. Prompt and courteous service by the tech. 10 out of 10, highly recommend!!!!!! And inexpensive too !!!!

Went in the morning during a rush and they fitted me in quickly. Had a screw causing a slow leak that was driving me nuts. $20 and I was good to go. Also, the staff were very friendly and they sell other stuff like smokers inside the store.

The guys at Franklin and Sons are incredibly helpful, knowledgeable, and helpful. They do an incredible job, and I highly recommend them for any of their services

My boyfriend and I were on a road trip from Oklahoma to Marfa and unfortunately experienced a truck lose a bunch of stuff from its truck leaving us with 2 flat tires. Franklins was so nice and helpful to us! They were so understanding and got us in and out in 30 mins! We might not live around here but I’d recommend them to anyone in the area or passing through!

Wheels, Tires, Leveling kits, Brakes, Front End work, Alignments!!!!!

Very professional and polite. I got off work at 5 o’clock noticed my tire only had 6 pounds went to Franklin and Son about 5:20 pm ask him if they could change my tire very nice polite people did it in a jippy he had it done in 10 minutes or less I would recommending them to anyone. Thanks Franklin and Sons you guys are 100% awesome.!

I was able to order my tire and had it mounted and balanced on my vehicle the next day. These guys are awesome! Thumbs up for sure.

Everybody Is so helpful They have helped me alot with my jeep rims!!They treat you like family inside the office and the shop!Thank you!

Great service!! This is the only place I will go now for tires and oil changes!!!

Great service and excellent personal communication!!

The tech that checked my car was honest and courteous.

The store hours in big spring and Lamesa are 7:30. Still a good experience just had to wait a little longer this morning.

When Walmart offered a 4 hr wait, and local dealers didn’t have my tire in stock, Franklin and Son saved my day! Not only did they have my tire in stock and get me in and out in less than 45 minutes, but they were professional, courteous, and had water, coffee and cell phone charging stations in their lobby, all free to customers. This business takes pride in customer service and will earn repeat business by making you feel important and that they truly want you there. If I’m here when I need tires again, I’ll come to Franklin and Son FIRST! Thanks for the help today!

Fix tire. Nice people, great service.

I really enjoy the service I receive at Franklin and Son. If at all possible, they try to work me in and they are friendly and eager to take care of any problems I have.

This place is AWESOME got there with tire issues. They knew I was press for time having to travel a long way. They got me ready at no time send me on my way. Friendly people.

Put my sister in law in immediate danger by selling a 6 year old tire as brand new! 🤯 And yes.. she got a flat driving home from college! On 120! 😭

They always be fixing me up!

I highly recommend Franklin and son👍👍for their elite customer care service and top of the line quality product. Not so sure what you are looking for? No problem Sir or Ma’am they go the extra mile to assure you walked out of the store with intent to come back 😀 I know I am!!!

Your one stop shop!!! The knowledgeable staff helped me pick the perfect wheels and tires for my truck. The tire techs mounted my new wheels and tires with extreme care!! They also recommended an alignment as to not ware my new tires unevenly, the alignment made the truck drive like new again.Whether it’s an oil change, new tires or routine maintenance there the best.

We had a problem with our cars brakes while traveling across Texas. We saw the good reviews and decided to stop at Franklin & Sons for help with our brakes. They were ever so kind despite that fact that it was late in the day the day before Christmas Eve. They check things out for us and got us back on our way quickly. We are so thankful that they were there to help us out.

Got new tires and front end alignment...the staff was very helpful from getting us in to getting us back on the road....friendly,good prices,very convenient.

Great service and great customer experience, I’d definitely go back for any auto repair need!

Best place ever! Friendly and knowledgeable staff. I recommend this place to anyone needing tires. Had 2 tires put on my dually, had a leak and they took care of it no charge. Best place in Big Spring!!! 6 STARS!

Literally the best tire buying experience that Ive ever had. Theyve been able to get both of my trucks looking, riding and handling like I want for less money than anyone around. Excellent customer and an extremely knowledgable and friendly staff. Ill be back.

I was about 4th in line and still got out in a reasonable amount of time. O paid about what i expected too. This is a small business with a polite and efficient staff.

Love these guys got a flat in my charger they came to me to swap to my spare n got me to their shop was in an out in No time. Excellent service super friendly staff highly recommendedThanks again guys!! 🙏

I called and ask first about gwtting brakes,auto locking hubs fixed and an oil change .you said no problem.when i came to pick it up up the guy said he couldnt fix the hub and forgot about the oil change .look for the select ticket.

Prices a little high but they do good work

Fred was as usual a fantastic person to deal with. We are getting our tires with his expertise on Wednesday.But the lady at the front counter (blond lady) was rude, snarky and abrupt. Understand they deal with a lot of people, but there is no reason to make a customer feel like a business doesnt really need their business. Our daughter was in there several times to try to get tires. She filled out the necessary information. She was approved and then filled out information for me as well. Just so I would have an account when I was ready to get tires myself.In the four times we have already had to deal with her. It has not been a pleasant experience. Once I am ready to get tires I will go to Another city to get my tires. But like I iterated Fred is a gem.

Anytime Ive gone they are so friendly! They are quick and get things done.

I went in just to get one wheel balanced and put back on, not hard right? Well the gentleman that did my wheel decided it wasnt necessary to make sure my wheel was properly torqued (I just bought new lug studs, and nuts so this upset me quite a bit), he just throws the wheel back on and barely runs them down with an impact, and he didnt even follow the star patter after that he slammed the jack down. I went and checked my lug nuts and 2 were loose enough to turn by hand would not recommend this place for any wheel work.

Best tire shop around! Staff was friendly and my tire balancing was done quick! Thanks Franklin & Sons

I really like Franklin and son. They have a good deal on oil changes and rotate your tires during their services. The owner is very nice.

Great place and great service. They had the tire I needed in stock and I was out of there in less than an hour. I will be back.

Great staff and service.

Theyre polite and do the job right

I went there to have my tires rotated. They forgot to put one of my valve stem caps back on. They left another cap loose, and put too much air in my tires. I shouldnt have to go back and fix what they were paid to do. One of the ladies at the front desk was also not in the mood to be there. So I probably wont be back.

We were driving thru Big Springs on our way south and received a notification that one of our tires was losing pressure. From the service staff to the technician, the customer service was first rate. We had our tire repair and we were back on the road in about 20 minutes. Thanks again from a couple of grateful Canadians.

Great Service

A 7 Transport/ Best service ever.. here is the 6th star ☝☆👍

$20 to repair a flat tire and tire was not repairable. So I just gave them 20 for nothing. Will never go there again or recommend them.

Really good place to go buy your tires with decent service

I was stranded dead car and trailer falling off and they helped fix my car and trailer can’t thank you enough

Great service- they have always gone above and beyond in my experiences.

Everyone is extremely friendly and the work done is the highest quality. You could not ask for a better tire and repair shop .

Will do what it takes to see you are happy.

Shows up as Firestone dealer but they will not take a Firestone credit card as payment even though the past 3 times I have gone there they did, if your going to advertise for firestone take there CC, if your not then dont false advertise. Staff is not very friendly either, youll have better luck at walmart.

Franklin and Son is a great place to purchase tires!! The staff is friendly and fast!!

We showed up as they were closing, but they still fixed our tire, all while being friendly and fast. Great place.

Great job on new tires at a decent price

Awesome experience customer service great good job Franklins and son

Excellent service and fast . 😁👍

Excellent service.

Very good service and very timely.

I recently had a a blow out on my way to synder with no way to repair it myself. I called every tire shop in Big Springs to see if i could get someone to come out and no one was able to get to me for several hours. Franklin and son had someone to me in less than a hour and had the cheapest service call price in the surrounding area!Thanks so much Franklin and Son.

Got everything from A to Z for Tires & Mag Wheels & ECT.

Quick service getting me a new tire when one was damaged while traveling through. Friendly staff.

Good and quick place to get a tire change

Good place to get a tire fixed

Good people fast service

Super friendly staff, very helpful

Thanks for the tires guys!!!

We take the government vehicles to Franklin and Son. Always take care of us.

High priced old tires sitting around too long. My tread came off after less than a year and warranty was not honored. Save your money and use Wal-Mart or somebody else .

Bad attitude up front they don’t want to help you out at all

Good customer service!!

A+ I didn’t get the old mans name behind the counter he really made a new customer feel like your at home...

Poor customer service, in the front help,rude

Great customer service!!!!

Very friendly

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