WALKED IN HERE ON A SUNDAY MORNING TO GET MY EMPLOYEES SOME CUPS AND ORANGE JUICE FOR BREAKFAST. UNDERGROUND PARKING IN PARKING STRUCTURE. WALK UP THE STAIRS TO ENTER THE STORE.LADY GREETED ME AND SAID CAN I HELP YOU WITH ANYTHING I SAID YES LOOKING FOR SOME CUPS SHE SAID AISLE 1 .VERY FRIENDLY GOOD CUSTOMER SERVICE. ILL BE BACK STORE WAS CLEAN.

Worse pharmacy ever! Keeps you on hold for ever, and then hang up on you.When you get lucky enough to speak to one of them, they are extremely rude, contradict each other and blame you for lying.The recording says walk-in vaccine are welcome, but they don’t honour it!I ended up going to cvs by Western Ave, where I was welcomed and the workers were extremely nice and helpful!

Just all around bad guys, seriously go to another. Bad attitudes, and as a person of color who happens to love cvs I’m often followed at this location. I stick to myself and always purchase plenty of items so it’s sad that at this point we’re still doing the following me around thing.

Very nice employees but definitely under-staffed with lines winding down the isles.

Very helpful staff! Efficient and well stocked supplies.

I guess Im not the only one that has dealt with their awful pharmacy. Shameful service.

Fair store with excellent staff. Good deals if you look for them.

Very helpful staff, wide selection of items, well maintained store!

Ive been going there since they opened and my experience there has always been very pleasant the employees are super nice And its a very clean store.. And there pharmacy Had a couple of issues but they resolved pretty quickly

Cool! I can find almost everything I need! Its wonderful 👏

The male pharmacist was so unprofessional and rude. Literally USELESS!

This is the best CVS I have ever been to. They have underground parking, bathrooms are always clean and they smell good too. They have a wide variety of snacks, also they have a huge cosmetic selection, you never have to wait in long lines. I LIVE THIS STORE !!!!!!

Incompetent Pharmacy providers. Seek another provider.- a physician

No parking!!!Only meter parking

Pharmacist was inexperienced and did not find my child’s profile and duplicated it. I was promised that it would be filled in 20 min and many hours later still not done. Delayed care not to mention wasted our time.

It can be hard to find parking but I will always be grateful for a simple every day pharmacy! What ever would we do with out a store that carries just about everything.

Pharmacy is mess and the workers cant set up a line to make things any easier..... Such a hectic process. Workers are also not helpful!

The parking situation needs some help. Its a dingy area and has some loiterers. Otherwise its as expected.

The manager there was so nice. He was very patient with me. I had to care card numbers and he deleted one and updated the other one for me. Every associate that I passed in the store asked me if I needed any help. A nice introduction to Beverly Hills

Disaster is an understatement. They always shortchange me on my medications or dont even have them. nobody bothers to call and notify. The automated system states the medications are ready auto filled and when you go to pick them up they have no idea what is going on. Worst than that they dont have a solution. Terrible pharmacy and careless staff. I will report it to BBB and call their top management

Purchased 1 package exercise bands, which had already been open with damaged sleeve, and did not notice the fine print for latex content. Store manager strictly enforces Covid-19 no return policy. This CVS new policy only benefits them financially at the expense of the customers. They are profiteering from the pandemic! Go to Rite aid or Walgreen, no more CVS!

A little disheveled but mostly on top of things. Always seems to have what I need.

Wow. I work at a clinic and needed to call in a new prescription for a client. I was on hold for 20mins the 1st time. Called again and was put on hold 3x. Once I got a person I told her how unprofessional it was to keep people on the phone for more than 5mins. She then said the pharmacist was busy. I understood but was frustrated because I was calling on behave of my boss(Doctor) she then put me on hold again without any warning or anything. Basically hanging up on me after I said I was calling for the doctor. I was then kept on hold for a total of 45 mins EACH time I called. Horrible service I will be reaching out to Corporate to complain

Surprised by most of the posts. The customer service for me was very good. The pharmacy was able to utilize my MedImpact coverage which gave several other pharmacies problems. Also, the use of text alerts and (at times) the CVS app for pickup makes the process much faster. I have never dropped off a written prescription as all of mine have been e-scripted, but this is the new standard. Unlike other places, parking is simple and easy and the store is navigable (like most CVS branches) very easily.I would recommend this CVS to someone who wanted to have an easy pickup with an e-prescription who lives in West LA/Beverly Hills.

The worst pharmacy branch on the earth! Not in the class of Beverly Hills. I recommend to the CVS HQ to completely close this branch for the sake of their remaining credit! or if yet still want to have this worst branch, change every body at the store, from manager and supervisor to doctors and cashiers....

At this difficult time, most stores are kind to help their customers. Yet, CVS not only does not try to help more, but also make all sales final and refuse for any return and even exchange! The greed is simply appalling. They should not be in the community.

Great service, just pricey. Sometimes it takes a few extra minutes to check out. It can get busy out of no where.

The absolute worst CVS pharmacy Ive dealt with. Customer service is atrocious.

They havent answered the phone for 52 minutes this morning. I lost my patience and hung up. Called again this afternoon, already on hold for 2 hrs and 5 minutes. As soon as I run out of my refills, Ill take my business to another pharmacy. This is not acceptable!

Worst Customer Service ever. I have been ordering RX at CVS on Santa Monica BLVD. and 26th Street. May be Beverly Hills location COULD ASK help from CVS on Santa Monica BLVD. and 26th Street. I must send out with an Star which is one too many.Shame

This is truly the world business I have dealt with in Los Angeles. Period. I have spent 20 to 30 minutes in line waiting for prescriptions that have been reported filled, only to find them not filled. Then they are promised ready in 10 minutes. As that ups my time to 40 minutes standing in CVS, I choose to come back the following day. Wait in line again for 20 minutes, and the prescription has not been filled. But can be in 10 minutes.I suspect it is a management issue, as they are horrendously understaffed.By far the most convenient pharmacy for me geographically, but I will never be setting foot in it again.

Got to love the drive-thru for the dropping off prescriptions. No one really uses it so it does take time. Store has plenty of free parking in the garage.

Horrible servecie. I tried calling to get a refill and I was on hold for 30 minutes and no one picked up the line to help me. I finally gave up and walked in when I walked in I had to wait another 30 minutes. Do not recommend this location.

I see why this CVS HAS TWO STARS. if this isn’t the worst service I’ve ever received.

Summer 2016: New Pharmacy Management in place & obvious system improvements greatly improving customer service experience here; yes youll wait a bit but if youre not a total jerk to them, this team Will Take Good Care of your RX needs! Location is dynamite too.

A functionally retarded lemur would provide better service than these painfully incompetent individuals. Theres a long line 100% of the time. There is a 100% chance your prescription will be lost or just not filled. The pharmacists are rude, bitter, difficult and have the customer service savvy of a group of 15 year old sandwich artists who hate their jobs. I feel sorry for their loved ones for having to put up with them on holidays. The whole staff should be fired. The DMV has a much better reputation for customer service.The rest of the store is super.

6 people in line and only 1 person at the pick up counter. Service is so slow it takes half an hour to pick up medication. CVS is only good at wasting peoples time.

This is already an infamously poorly staffed location, but after dealing just now with the pharmacy I see it also has poor staff customer service as well. I called regarding a prescription, was left on hold for 10 minutes, had someone pick up briefly to see if Id been helped which I thought I would be so I said yes, when finally someone else came on the line I went ahead and started over rather than be left indefinitely on hold. When I asked a question, I overheard the person on the other line mutter I dont have time for this. I asked when they closed today, and it wasnt for another 3 hours. So hes on the clock but doesnt have TIME to do his JOB? WTF.

What a dump of a pharmacy. Completely understaffed. Staff moves around like they wanted to be anywhere but there. I wont be back.

WORST Pharmacy. One guy literally yawned in my face. Hands down the most UN HELPFUL Pharmacy on the planet. The degree of rudeness is SHOCKING. Completely uncaring and unprofessional. It needs a whole new staff

Inefficient help at pharmacy window. Can waste your time with their clerks dislike of details.

I called to place a prescription at 7:05 pm 3/10/2020. The pharmacist was extremely rude and unprofessional, and refused to take a prescription for a patient. I will never refer anyone to this pharmacy. Its shameful for the pharmacy to hire such an unprofessional pharmacist.

I dont normally write these sort of things and I really try to be positive. But this place seriously needs to train its staff. Feeling really bad for the three people on hold [ theres an automated voice that tells them someones holding]for the entire time I waited....

Several reasons to not come here: pharmacists like sara are always making mistakes----she has finally been fired for making too many. the nasty, argumentative, overbearing beverly hills clientele that you have to stand next too while waiting for your prescriptions.

Good staff, helped me check out when I forgot my cvs card

WORST PHARMACY EVER. Terrible staff. DRS: DO NOT LET YOUR PATIENTS BUY RXS IN HERE. IT WILL BE TROUBLE.

Even one star is too much for this Pharmecy. Worst customer service and no sense of patient care. They delayed my proscription for one week with no explanation why it is happened. They make you wait for at least 30 mints. I transfered my prescription to other Pharmecy.

Phone wait times are unconscionable. No way to leave a request for a callback. In person service rarely rises above the indifferent and can sink to ride or even hostile.

This is THE worst pharmacy Ive ever been. After they repeatedly screwed up my prescription refills I finally went to Rite Aid. Not only is the service awful, they are rude about it as well. What a depressing store...

The store is disorganized and the help is lacking. The worst part about this CVS is there pharmacy. They give inaccurate information, they have issues with their inventory, they are not timely when giving medication, the really understaffed Regardless if you can go to this pharmacy expect to stay at least a half an hour. However, the absolute worst thing they do is they always Mitts boxes. Do not ask your doctor to fax your medication to the pharmacy.

The pharmacy has me on the phone waiting 20 minutes with no answer. How irritating. They tell me, itll just be a few minutes. 30 minutes later and still no answer. I will be switching my prescription location because this is just unacceptable. Do not send your perscription here. They need to get their organization together because this is just awful-30 minutes just to talk to ANYONE who works there? Not. Okay.

If I could give a zero I would. The pharmacists are brain dead, they dont care and are simply lousy. They are rude, incompetent and coming here is absolutely painful. Customer service is horrible. Wait times are long and the staff moves slow as molasses. I hate hate hate this CVS

Awful pharmacy service. Long lines. Poor customer service.

This place is always a nightmare. They need new management desperately

Possibly the worst CVS pharmacy. Not only it has extremely long wait time, uncourteous stuff, but also they wont transfer my prescription to another cvs pharmacy!

Be sure to call them on the phone if you try to use the drive thru. Called after waiting for a few minutes to a rude response of we didnt hear it. They also refuse to check if they can get things they dont have, they just say we dont have. Its across the street from my office and I have to stop going here.

Worse customer service and worse pharmacy, just switched all my prescriptions, I have had nothing but bad experiences over and over again, it is almost ridiculous

Their phone system is not designed to answer customers call; it is a rude advertising tool

Jeff the the pharmacist has very bad attitude plus you have to wait for 1 hour or more since they kill time since they get paid hourly.It is the worst pharmacy I Beverly Hills .Has the worst customer service .

Worst pharmacy ever, old looking store, seriously need to be refreshed and hire new employees . Oh I forgot, and they never answer the phone !

Extremely poor customer service so, we waited 1 hour just for a passport photo they are very rude with customer and just make them self show busy their camera is old brand and took our photo really bad.

Worst staff. Worst experience. This should be removed from Beverly Hills by a crane and dropped in West Hollywood.

Trying to be diplomatic: Lets see...they could at least provide a variety of music for the customers that have to wait on hold for 35 minutes. This cant really be happening.

Its got all you need, but the service is slow even with self checkouts in place.

Its hard to imagine how a national chain like CVS could let one of its higher-profile locations be so poor in every respect.

Service is so slow it takes half an hour to pick up medication.But this place seriously needs to train its staff.I will be switching my prescription location because this is just unacceptable.

Amazing customer service

Worst pharmacy in world

Their pharmacy is the WORST.

Bad stuff.

Pharmacy needs improvement