My experience was painless. Jonathan was extremely knowledgeable and helpful. He was committed to a positive customer experience despite being the only employee working in the store. Thanks Jonathan!

Went in to have data switched from Android to IPhone. There was only one sales associate for 6 people. He did an amazing job helping 2 or 3 at a time with patience and proficiency. He should be given a bonus and some extra help.

I needed to buy a new phone.They helped me decide on what newmodel to obtain.They knew how to bypass all the difficulties of transferring all the files and such from my Samsung J337A to my ne Galaxy A-12

Angel, the store owner was fantastic in helping me pick out my new phone! Very helpful and kind. You need a new phone? This is the man to speak to.

The Manager and his team was excellent they knew their products and was very caring about their clients love this store.

Great location Hannah solved my problem really quickly.Very personable and fantastic personality. Very knowledgeable!

Taylor was attentive to my needs. I had to return to the store and she made every attempt to help me problem solve. I understand my lack of technical knowledge can be frustrating but she was very understanding. My only regret is that I purchased a $50 memory chip that didnt remedy my actual problem (there goes my lack of technical knowledge) and ended up having to purchase a new phone anyway. It would be nice if I could have returned the chip or at least get a free phone case for my troubles

The customer service here from Josh has been the best I have received anywhere in a long while. I went into the location an hour and some before close and from start to finish, I received the best personalized service! The process of my upgrade was thoroughly explained, my questions and concerns were taken care of, products, promotions and details of my account were reviewed. I felt confident in the entire transaction and service without feeling rushed or being a bother. I appreciate it so much. Thank you!

Joshua was amazing!! Very patient, and very helpful. He literally set up my entire phone, and very quickly. Joshua was very professional

They took their time and even played with my 7 year old. He said he had new friends.Taylor was awesome. Nile too.

Joshua is knowledgeable, patient, funny, cute and very well mannered. I appreciated his time & input today when I was there getting my new phone which I am so thrilled with! Thank you Josh 😊

Taylor was super helpful and friendly, and got me in and out of there quickly with a new phone and everything I needed!

Taylor and Kevin were great! Made sure we were getting the best deals and discounts. Very helpful and knowledgeable.

Taylor was quite helpful with the limited time I had to replace my broken phone. She stayed late to make sure everything was ok with the transfer. Thank you for your help and expertise.

I have had nothing but terrible customer service at the 248 store in Easton and the store on Airport Rd. I thought I would try the store on 191 in Bethlehem and what a difference. I have been here 3 different times and every time I have received exceptional customer service. Since the new iPhone 12 came out I wanted to upgrade my phones and Francisco helped me through the entire process and it was as seamless as can be. I am not sure why all of the stores aren’t like this, but they should be. Awesome job, thank you for the great customer service.

The best customer service I have ever had. He truly cared about my purchase and other clients. I was dealing with AT&T online and by phone.fir over a month. I walked in and he took care of my upgrade right away. No problems. I highly recommend this store. All of the employees looked as they loved what they do and really want to make a great experience

Again staff pressure pressure pressure get wifi get new phone stick to issues that matter to customer

My experience with changing carriers was very easy going. Thanks to the help of Joshua and Alex. They made the change over very easy. They spent much time helping me. Joshua even stayed later than his shift just to help make my process easier. Alex made sure I was able to transfer all my info from my broken phone to my new one. I appreciate all the time they spent with me. They were really nice and helpful. Thanks again guys.

Phil and Cisco. We’re great to deal with. Very friendly, knowledge, more than willing to help set up everything for me. This will b my go to store for ATT. Make sure u pass this on I’m very happy. Almost switched to the big t.

I was very satisfied with the customer service I received at the AT&T store. The gentleman answered all of my questions, explained everything about the changes I was making, and was kind and friendly. I was very pleased and I will definitely return to that store to purchase a phone for my husband.

Josh was kind and knowledgeable. He made sure the long transfer went as smoothly as possible and constantly made sure we were in the loop for each step. Very great customer service

Joshua was very helpful and patient. He was the only one working in the store on Sunday afternoon when I arrived. He was juggling a store full of customers, but did so with a pleasant attitude and great service. He offered to help me even while he was doing an upgrade for another customer. He would jump back and forth between us as often as possible, and took care of what I needed in just a few minutes. He deserves a raise/bonus/accolades for going the second mile for his customers!

Great and quick experience. Highly recommended 👌

Wonderful experience with the manager Angel he solved our problems

Jerry was extremely helpful with questions and information. After my daughter had a terrible experience at the 248 store, I am glad that I remembered this store. I will definitely return when needed.

Josh was wonderful. Very professional and answered all my questions. Even with the store getting more customers, he never rushed my transaction. I am very pleased with my service. You have a great employee!

Get every promise of monthly rate in writing. Quoted my monthly fee would be under $80.00 with multiple discounts. Supposed to get a discount for switching carriers (Verizon), AARP member discount, IPhone trade-in, etc. Totally misrepresented... regret ever leaving Verison. Scammed!

Not a good experience at all and will never stop by this store! On 11/28/2020 when there looking to open a new services everything seems to goo smooth ! bum, leaves the store without a order number for some reason the order was going to be process for a 3rd person who wasn’t at the store! Sunday pass, Monday pass and Tuesday my wife call to find out there’s where no confidentiality on the information provided! The manager call on Tuesday afternoon saying that the credit check needs to speak with me mmmm what happens with the credit check person I spoke on Saturday the first day I when there? Nothing! The point was according to him the credit person wasn’t available at the moment that he was calling me back later on! Well is 1:06am on Wednesday still waiting for he’s phone call, YOU DID A GREAT JOB **GERALD SOLANO** manager at this store at the moment on 12/02/2020!Hopefully this isn’t the type of services you are selling a this store! I’ll made sure corporate, BBB,FTC and FCC knows about this matter!I’ll follow up with this 100% guarantee!

Very disorganized couldnt get anything accomplished their internet didnt work and they werent happy to try to go over and above to satisfy our needs so unfortunately only one star and that is for the girl that helped us she smiled a lot

Tasha and Phil could not have been more helpful! Appreciate them and the Excellent service they provided. Wish there were more AT&T employees like them! Knowledgeable and compassionate. Best customer service experience I have experienced in long time. Tasha gave great advice and I am very pleased with my purchase.

Very helpful and friendly. Helped me with my phone issues and was able to help me setup my new phone after I ordered it

Francisco was very knowledgeable & courteous!I learned a lot about my new phone! What a valuableemployee you have. Valerie Tillman

We had a great experience both times we have been to this store. The staff is very knowledgeable, patient, and friendly! Would recommend this location for all at and t customers.

Stopped in to upgrade my phone after smashing my current one. They were by appointment only but were able to get me in and help me out. I was helped by Josh. Great problem solver and seller! Good conversation while the time passed to import all of my old phone to the new. 10/10. Thank you Josh for making a stressful situation a better one!

I had a wonderful experience with Francisco, he was amazing ! He couldn’t have been more helpful. He was very patient, knowledgeable attentive and polite. I love my new iPhone 11 Pro Max, I’ll definitely be back!

Sisco was a great help he explained to me the actual break down of the data plans and whats new and improved. I was very happy I walked in there to get away from Sprint... Thank You Much!!!!

Made the entire experience super painless and was very professional. Good dude

Over the years Ive had some pretty bad experiences at multiple mobile carrier stores. This one was differant, it went great. Sisco, the employee who waited on me was polite and really helpful. I was in and out in a timely fashion. I stopped after school because this store was near by but I do not live around there. I normally go to one closer to home but I will probably go here again cause itll be worth the trip.

This store is extremely professional and Jerry was very helpful great customer service. I would recommend this store to anyone

Jerry was quite professional and knew all the answers. We, as Senior citizens, need all the time and patience when it comes to new technology!

We were told no appointment was necessary, but when we showed up the next day we had to make an appointment. Customer service is not bad at all, but there are some inconveniences

Phil and Josh are great. They know their stuff and are very friendly...great customer service experience! Thank you! Also, during my time in there, I experienced a couple of rude customers. It’s a shame that during such trying times in this country that people feel entitled to treat retail workers so poorly when employees are helping them to the best of their ability. Everyone is going through a rough time right now so it was very sad to see people acting in such a way when, from what I saw/heard, they were given friendly service. Hopefully for the employees, this is something that they don’t have to deal with regularly.

Had a very great experience. And Fransisco made sure I got every deal I could get. Great customer service.

Francisco is awesome he has a lot of knowledge and is always willing to help and go the extra mile for you. I have a recommend going to the store it makes getting a new phone a much less stressful experience

Pretty good got my phone

Josh was extremely helpful even though I brought in a phone I purchased on the internet He really got right into getting my phones to synch as I waited and he flawlessly installed a screenprotecter I purchased at the store as well. Both salesmen present were friendly, personable, experienced & above all well versed in AT&T technology and expertise. Thank you Gentlemen for your outstanding assistance!

Joshua Cicale and Francisco Velez made our experience a great one even during this quarantine time. They made upgrading phones so easy and made sure we got the most bang for our buck! Would definitely recommend and will definitely return for any other needs.

Needed new phone ASAP! Was greeted & helped as soon as I walked in the door. The best part, I got to keep my same number with no complications! Great & fast experience. Ask for Sisco!!

We spent the last two days with the awesome people in this store to get our phones upgraded. They had a system issue which was not their fault and they were so nice and professional about it, which made us come back today to finish the transaction. Khalil Harvey set us up with the new iPhone, helped with accessories, and really made it a great experience. The associates in this store are absolutely amazing and a pleasure to work with!!! Thank you, Khalil!!!

Josh C. from the Bethlehem store was extremely helpful and patient. He handled all of my questions and concerns. He really knew his stuff. He made sure we were aware of all the discounts, too. Great job, Josh! We will be back!

Thanks to Natasha I got my bill cut almost in half and got a nice upgrade. Definitely was a pleasure being helped by her.

Francisco was our rep. He was amazing. He took his time explaining everything to me. Also one of the phone that we wanted was not at his location. He called their locations and found the phone. He went and brought the phone to me.This location will always have our business

Extremely helpful. Natasha went above and beyond what I was expecting in terms of service and knowledge. 5 stars minimum, 6 if it were allowed haha.

All three employees were extremely nice and helpful! They answered all my questions and taught me how to use my new phone. Also so friendly! Thank you Phil and Josh and Natasha!

Francisco is very courteous, professional, and helpful! He is a great asset to AT&T.

Natasha was knowledgable and polite. She presented as personable and focused as she explained my new phone, demonstrated its features and answered completely all of my inquiries

Went to store on Sunday inquiring about new phones. Was then told I can save money by switching to a new unlimited plan. Would save me 50.00 a month. So today I get a bill summary from at&t and my bill goes UP 60.00 instead. I got it switched back to old plan but I should just go back to Verizon who is promising me better service. Beware of saving you money when it seems to good to be true. This girl should know what she is talking about before making false statements.

New AT&T customer as of today. Ordered a phone for same day pick up. I need to know if I can get assistance setting up my new phone without an appointment. I’ve called 5 times with no answer.

Very nice atmosphere & great customer service. I thank you for a great experience. I recommend going to this store.

Seamless sale, pick out online, go to the store all was ready to pick up. Everyone in store was very pleasant and professional.

Josh was very helpful while I was in the store. He was friendly and knowledgeable and was able to answer my questions.

These guys/gals ROCK!!! They were professional and knowledgeable! Im surprise many customers are not aware of their location. Also they were not breathing down my neck offering DirecTv like other stores. Ill recommend everyone to visit this store! Fast/Friendly/Good customer services.

Francisco was AMAZING!!! That store associate went above and beyond to assist me. I’m a tractor-trailer driver and my old phone broke. He was excellent!!!

This was an awesome experience. The wonderful person was Khalil Harvey. He is very well trained and fantastic with a store crowded with people. He is very professional . He represents your company with high standards. He is truly knowledgeable.

Phil is the best! Took time to really help us understand the phone we were buying and made sure we were completely satisfied before we left.

Manager was efficient and helpful.

Natasha was fantastic! She is smart, patient and I stayed with ATT due to her excellent service. She really turned around a bad experience and solved my issues.

Hands down greatest customer service in the area. If you are going in to do anything do yourself a favor and ask to work with Francisco Velez. The guy will only do right by you!

Great experience, fast and answered all my questions ... thank you Tasha

We had a great experience at the Bethlehem AT&T store this afternoon. Phillip was very helpful and very friendly.

Francisco was such a tremendous help and truly went out of his way to assist me with the issues I presented to him.

Francisco was a huge help and transferring my phone from Verizon to AT&T. I found a new store and sales person to assist me in whatever I need.

Francesco and Josh were very very helpful in getting a new phone for me and also doing some troubleshooting and soving a problem I had at the Nazareth Pike store in Bethlehem PA. Would highly recommend going to this store they go above and beyond to help customers.

If they’re not going to answer it, there’s no need for a phone. I called twice and let it ring for a good minute before hanging up and waiting some time before calling again. I needed a question answered about a order because I’d hate to cancel it, but I guess they leave me no choice.

Cisco was so awesome. I came in here after visiting 2 att stores since I was looking for the new iPhone. My experience with him has beyond exceeded my expectations, he took the time to get to know us and recommend specific phone accessories to fit our lifestyles. We also ended up leaving with two phones instead of one since he informed us on the special they were running. I was treated really poorly at the 2 stores prior to visiting this at&t and everyone here was so friendly, professional, and knowledgeable. I understand they went through a few changes in their team in the past few months and they are all fairly new but they went above and beyond for me and I will absolutely return.

I had an excellent experience with Khalil at this store. He’s patient, kind, and professional. I’d definitely go back to this location again- because of Khalil.

I went into the store to see about changing carriers. I had tons of questions. Natasha was very informative, patient with all my questions, and explained everything well! I will be back soon!

Easy in and out. I had a few issues and she was eager to help.great service!

Sisco was amazing! He goes beyond for his customers.

Khalil was great and helped me thru my issue! Highly recommend

Fantastic service from Josh from the first phone call to the walk out the door with my new phone! 😁. Thanks Josh and AT&T for making our visit stress-free in a potentially very stressful time!!

Awesome service! I was in and out in no time.

Just wanted to give a shout out to Khalil Harvey at the Bethlehem Pa. Route 191 location! The store was busy with only Khalil manning the ship! He managed to acknowledge each and every one of us til another employee showed up! Thanks Khalil for remaining unfrazzled and taking care of business!Sincerely Randy Bachman

At first I was weary but then he broke down to me and I walked out with my new galaxy note 20 ultra highly appreciated thanks 😊

Decent store

Francisco was great, from helping me the moment i walked in the store to the second i was done! Most definitely coming back for the 11 Pro

Great experience!! I have been a customer of AT&T for a long time and had a few bad experiences at this location in the past. Today is spoke with Marcos Vidot and is by far the most polite, knowledgeable and patient AT&T employee Ive ever dealt with. I had lots of questions about my plan and the new IPhone X. He had knowledgeable answers to all my questions and gave me as much time as I needed to clarify my questions and concerns. From now on this is the AT&T store I will be going to and I will always be asking for Marcos. I would recommend this store to all my friends and family.

Very helpful the minute we walked in.

The 5 star was because of francisco great customer service

Very polite and helpful thanks so much for your help Natasha !

Bad they have me waiting like 45mint to take a payment. They need to learn to multi task. And none of the two employees even toke the time to take me what I need it.

Natasha was AMAZING!!!!! She took her time, answered all my questions and she even showed me the benefits of paying off my phone and upgrading! This is my home store for life!!

Very quick and knowledgeable of the products.

Had to stop in quick to get a replacement phone, the employees were extremely helpful and got me all taken care of. P.s. the Note 10 plus is awesome.

I had a great experience getting my new phone. Thank you Natasha for all your help!

They were patient, kind, and wonderful ❤️

Stopped in for some device upgrades and new lines. Team was super friendly and got everything squared away and on my way

Luis was very knowledgeable and made my transition from Verizon to AT&T easy

Always great service here. Ive been going to this location for years, even though it is out of my way, because the service, wait time, etc is far better than other locations.

I had a great experience at this store today. I had Roland, the store manager, and he couldnt have been more helpful. I bought an AT&T unite mi-fi and he took care of all my questions and got me set up quickly and professionally. I would recommend this store based on my experience.