Great Bike Shop.Good locationFree ParkingFriendly and Knowledgeable Staff.No Pressure Sales.Large Variety of Trek Bikes and other accessories, shoes,helmets,gloves socks,pumps tires,tubes plus other productsAdult and Kids bikes in StockRepair Shop in Store with Mechanics on duty.Clean and maintained Facility.
Well, good or bad, at this location the customer is not always right. We were informed that they had bikes from $500 to 12,000 in the store. There was about 5 traditional type bikes and the remainder of the adult bikes were all electric. Not only was the store empty, but the sales person sucked. I asked what makes these bikes better than other brands out there and he started to state how many stores they have across the country. I said, lets say thats not a consideration to the quality of the bikes. Then he said that they are all high quality bikes with top name parts. When he listed the components, it was the same brand name parts found on a lot of low budget bikes. He sounded like he was reading a brochure, and he had no real answers to any of my questions. Just vague responses I could have found while reading posters on a window.
Absolutely wonderful experience! We purchased our first bike from this store back in 2014. The staff were all super helpful and very knowledgeable. We just purchased our 2nd bike here this past week and again the staff was exceptional! Everyone is very kind and accommodating and helped us with all of our questions. We dropped off our first bike for service and it was ready to go in less than 48 hours. We will continue to purchase all of our future bikes and bike needs from this store!!
Great experience at this shop. Was in the market for a new Mt Bike after many years of not riding and Dave was very helpful and gave me a good education on the bikes available. Listened to what my needs were and made a few suggestions. Landed on a Trek Top Fuel 9.8 GX. Great customer experience, highly recommend them!
This was the first time in for service on my 20 year old Trek MTB. Such a pleasant process from drop off to pickup. I had the Level 2 service performed and my bike feels like a new bike after the service. Everything is so clean, smooth and quiet. What impressed me most was the ability to true a slightly bent rear rim. Thanks again for a great service experience!
Helpful and friendly attitudes. Patient with customers and explain things.
A Trek corporate store right here in Bethlehem! Great staff! Bikes, parts, cycling clothing, shoes and accessories. Forget online shopping. Buy from your local bike shop. Its all about the shopping experience and the camaraderie.
The staff was very friendly, helpful and knowledgeable. I didnt get the feeling like I didnt belong there (being judged on my appearance), which I have gotten from other bike shops.
I purchased a new smart trainer and needed to change out the cassette to fit my bike. I bought the need part and did not have the know how or tools to complete the install myself(rookie cyclist) so after going back into the store to see if they had the tools needed it was suggested that I bring the trainer in and they would take care of it for me. Problem solved! Will be back to purchase a new ride for next season! A+ for following safety guidelines and doing their part to keep the community as safe as possible also! Its tough working in a mask all day!
Very knowledgeable and helpful staff! You dont get this level of service and expertise at a big box sporting good store. Added bonus, after thinking i wouldnt see a new bike before the fall, thankfully when one came in matching my wish list, they called immediately. Super excited to ride again, all thanks to Mark and the trek team!
The store and company is great. The quality of my bike for its value is great. Josh is super helpful, but I have to give 4 stars because the financing options are just terrible. The credit card company took 4 weeks to respond to me, and even then, didnt give me any information about my application or approval despite having called them 5 times. Comenity was no help to me as a financer for my bike, and I would strongly reccomend staying away from a bank that sees its customer as a statistic.I wont hold that against this Trek store, though. They did a great job and were patient and understanding, and held the bike for me for weeks while I dealt with the bank (after making a down payment, ofcourse). Service is super helpful, and they have good resources beyond just biking. Totally reccomend the shop but not the card!
This guys are awesome, Great staff.God Bless them.
Very lucky to find my bike in stock at Trek Bicycle Bethlehem, given the pandemic and the shortage. I took the 80+ mile trip from Delaware to pick it up. Great product (Dual Sport 2) and excellent customer service!
Although the shop was closed due to Covid19 I was able to get a hold of Mark... an awesome guy by the way who answered all my questions and told me any current/special ongoing sales. He asked me to give him a buzz should anymore questions come up. There was no pressure to make you buy anything right away, something I liked a lot about Mark. Definitely getting my new bicycle from this location.
I loved the ease of getting the tire tube i needed and the helpfulness as well as willing to help and respectful tone the associate had. Very pleasant and will come back, was informative of other services as well so i will be back to use those as well considering i didnt know they were available.
Managed to score the mountain bike I wanted in way sooner time than I would of imagined. Store is clean and organized. Customer service was awesome. All around 10/10 experience. Will be back soon
Trek Bicycle Bethlehem did a great job fixing and tuning my bike. I rides so smoothly now. Highly recommend!!
Very knowledgeable & helpful sales people on the phone and in person. I am new in the area and will most certainly be back to further equip my bike & improve my biking experience. Thank you again
One of the best bike shops. The staff is very friendly and helpful every time I need sometime for my bike I always go to Trek Bethlehem. Mark is awesome!!!I’ll be getting my next bike at Trek Bethlehem.
The team was very professional and did a great job servicing my bicycles during the pandemic. The whole process of the contact-less dropoff and pickup was surprisingly easy and very much appreciated by not only myself, but my family since we are all doing our part to social distance. If you are thinking about getting your bikes serviced to go out on a ride during this crazy pandemic, dont hesitate. This is the place to go. Thank you.
Professional, courteous, and timely repair service
Jeff and the crew at Trek Bethlehem went above and beyond in every conceivable way! From special pricing for First Responders to impeccable customer service. Their level of expertise is truly impressive. And I think youll have a hard time finding better prices anywhere else. If you do, let them know and Im confident theyll beat it. Use Trek Bethlehem for all your cycling needs!
Great service and value. Knowledgeable staff. No need to go anywhere else!
Every single time I have brought a bike in for servicing or a repair I am told that my bike isnt worth fixing or that there isnt a problem. They try and talk you into buying a new bike every chance they get. I wouldnt recommend.
Just a simple phone call, 2 hrs later my new bike was in my trunk. Great sales experience, excellent sales representative.
Amazing knowledge and passion for their craft. A real pleasure to deal with.
Friendly folks, good techs, bought several bikes at this store.
Great service! Quick and affordable. Ill be back!
The staff were very helpful and knowledgeable. I appreciated their patience in helping us decide which bike to choose. I felt I got a good deal. Its nice to have a local bike shop with such expertise and service.
Great service. Give them a call, you wont be disappointed!
Knowledgeable and friendly staff provide great service. Ill definitely be back and would recommend to others.
Very friendly & helpful staff. They all make a great team, and are there to help with all of your biking needs! Highly recommend to anyone in the area.
All the guys at the store were very helpful. They are really a wonderful bunch of people. They were honest and helped me pick the best bike for me. Also, they gave me some nice discounts. I would definitely recommend this place.
From start to out the door (with my new Trek Verve 3 and Saris rack) just a wonderful purchase experience. Jeff, Derrick and John showed so much patience and enthusiasm in answering all of my questions which believe me were many. From the bike to its accessories everything is perfectly suited for me and I couldnt be happier. Trek Bicycle Bethlehem had definitely earned my service after the sale business as well as my recommendation to anyone who might ask me about my Trek.
This shop is equipped to support professional teams. Total pros. At the same time, they will work with you for entry level bikes too. I strongly recommend.
My bike tech was Derrick. He was fast, kind and honest. He took me in right away and sincerly showed care for my issues. I would buy a bike from this location for the sole reason that I know I have a great team of guys like Derrick backing me up.
Great store! The staff are friendly and attentive. They took their time answering my questions and did a great job on my bike- and had it ready much quicker than expected.
Great service performance bike shop. Employees are knowledgeable, friendly, and helpful. I was able to get exactly what I needed at a great price, and they made the shopping experience as simple and hassle free as possible. Thanks Trek of Bethlehem!
Great products, good prices! Your salesmen are always knowledgeable & friendly. They aren’t “pushy” and take their time explaining the different products to help me make an educated decision which item will work best for me.
Great selection of bikes in stock. Jeff is the person to deal with, he went above and beyond for us to order bikes that we wanted. Great positive experience from the start to the finish loading them on the car.Thank you so much !!!
Jeff is awesome. Friendly and knowledgeable, helpful staff. Clean shop. Fair prices. Will go back.
Great inventory of bikes and everything bike related. The staff is very knowledgeable, friendly and helpful. No pressure to buy anything.Highly recommend this shop.
I gave this location 5 stars as I was just in there recently after over a year NOT going back as the last manager Big John was awful at taking care of customers but it was glad to see the other John and and a very freindly and knowledgeable mechanic.I bought 2 bikes originally here and Big John failed to add what he promised.We wanted the bikes badly so just went ahead with the deal.It got way worse after that and I never went back until recently as I continued to get coupons from this location.I was pleased to see that he is gone,no loss for Trek.He was a good guy it seems but sucked at running a store. I left there happy with some new parts and would gladly recommend this location and now have no problems in going back.
Very friendly. Best quarantine purchase ever.
Amazing experience. Im new to biking and they took their time and answered all my questions. I will return for a 2nd bike for sure. A+++
I love my Trek bike and the store personnel are great. Very knowledgeable and helpful. I am fairly new to cycling and am not knowledgeable about anything. They offer help and do not make me feel stupid in any way.
Great service and very efficient!
I bought two Trek bikes in the last few years when Bikeline was still around - one to replace an old Trek, and a new one for my girlfriend. Im happy to see some of the same familiar faces at the new Trek stores, and Im happy that Trek honors the service plans I purchased previously too. The Trek shop gets my stuff fixed and serviced promptly, and I know they know what theyre doing. I know my current bike is only 3 years old...but maybe its time to get a new Trek? Or just add another one.
Excellent selection of bikes. Friendly, helpful staff. Top-notch service work performed expediently.
Jeff really helped me out to equip my new bike with exactly what I wanted and needed. He was friendly, courteous, and extremely helpful. I cannot recommend him highly enough!!!
Good bike shop
I recently stopped at Trek Bicycle Bethlehem with questions about purchasing a new road bike. The manager Jeff was super friendly and happy to help. I look forward to purchasing my bike for the spring.
We were greeted as soon as we walked in. The salesman walked us to what we were looking for, gave us time to look around and make a decision. He checked in with us to see if we had questions and then was ready to help when we needed to check out. It was a very good experience!
Very friendly staff. Always willing to help
Solid bike shop. Great staff all around. Specifically, Jeff is really handy and can handle most anything and can work with you to get your bike where you want it.
Very easy buying experience. Friendly knowledgeable staff. I would recommend more than any other place to buy a bike.
I went for a tube repair. I was greeted as soon as I entered. The young gentleman at the front desk took my bike and within 10 minutes I was done. I would definitely recommend this place to all.
Very professional, they do great work.
I went in with a freewheel problem and lots of questions and everyone was super helpful and friendly.
Needed an emergency inner tube for a flat and they installed it right on site in just a few seconds. I believe the techs name was Justin and he was very honest about recommending what to do, when to get new tires, and the current condition theyre in. I absolutely will be back as Im new to the area and need a great LBS for all my repair needs. In and out in maybe 5 mins tops! Will be back!
I needed accommodations for my physical handicap. The top top notch staff brought a bike in and adapted for me all in speculation it would work and that I would purchase it. I thank the whole staff.
Jeff has put together a solid team in Bethlehem,I use them for servicing my bike and more importantly I rely on themkeeping me safe.....
Very friendly staff. Located a discontinued e-bike I wanted that they did not have in stock: no one in the Lehigh Valley had it in stock. They found the size I wanted and brought it to the store. They gave me a fair price on it as well.
Outstanding customer service!!!!! Highly recommend!!! Jeff is one of the best and was very knowledgeable and helpful with picking out a new bike!!!!
A few weeks back I bought a 2013 trek wahoo 29er gary fisher edition. I needed help finding the correct kickstand for my bike, I took my bike over so they could take a look at it and tell me what I needed. They told me sure bring it inside and well throw one on for you, 5 mind later I was being rung up and was out the door a happy customer. I would recommend this bike shop to all trek bike owners as that is what they sell and deal with everyday. Very accommodating and they did it all with a smile. I will be back in the near future.Thank you
Jeff was extremely patient with my questions, thorough in explaining my options, and friendly to deal with!
Awesome team at the store
The guys at the shop are great. Super knowledgable and pleasant to deal with. I would highly recommend this shop to friends.
Great tune up on my wife’s Trek, fast service by a knowledgeable staff.
Everything a bike shop should be. Fair, friendly, and timely service. Bike was returned clean.
Extremely knowledgeable sales staff and even better service techs. Definitely the place to go for your cycling needs.
Trek builds quality bikes for all types of riders from the novice to the professional. Trek Bethlehem services each bike as if they were working on their own bicycle.
Super helpful and friendly staff. Great shop.
Great products but more important great staff. Knowledgeable and attentive.
Accommodating and friendly. Genuine interest in taking care of my tri bike for best performance.
If going to get your bike serviced, read the sign it instructs you to call for service. Signs could be a little bigger though.
Excellent products in the store, knowledgeable friendly staff who listen, experienced mechanics on site. This shop is a local gem.
Great staff! Very knowledgeable and good quality product.
Very nice bike shop. Friendly and helpful service personnel.
Great store. Very helpful people
These guys are the best,the shop is well stocked and the staff was super helpful.
Friendly, knowledgeable and helpful service. Its a small shop so the stock is small, but they have a good selection
Very good service on the spot while I waited, with the only cost being that of the needed parts.
Very helpful and knowledgeable staff. Did not pressure me into anything.
Great folks!
Affordable, friendly staff, and a decent amount of inventory
Helpful staff.
I like the place and the people very helpful.
Tried out womens ebike. So much fun!!!
My bike needed warranty work and they were right on top of it getting it done
Great place to get a 🚲
I asked the guys at trek to fix and old bike that I was failing to make go in gears correctly . The bike was old I felt it was lost cause . I told them the story they gave me a price new rim cassette freewheel and chain etc. Bike is good for another 10 years