Ive been a customer at AVS for several years. Eddie and his team are great and always deliver an excellent customer service. The communication is quick and easy, the quotes are accurate, they respect their deadlines and explain clearly the reparations done on the vehicle. They go above and beyond to help their customers. Id recommend AVS without hesitation.

Great people. Great service. VW Golf TDI

My new heroes! After several other mechanics threw up their hands and stopped trying, these folks took the time and found the problem that was crippling my VW Golf. They were patient and left no stone unturned, and the car is now running well again.

Enabled 1998 Golf to run well for 240,000 miles! Excellent service.

These guys are very professional; Andy and Eddie are honest, dedicated and put their customers first! Great experience, great prices, quick repairs - and amazing customer service! I would recommend anyone to this shop! Great work, and super prices! thanks...

They left a dent in my car and wont help repair.At first I had that warm fuzzy helpful feeling from AVS. Matt said he was an expat of Audi San Francisco and was helpful over the phone. I had high hopes of a great experience.Took my 2008 here for an oil leak.$3,400 later and 2 whole weeks without my car...still leaking oil and more to do.- Although I made an appt. my car was neglected for days because they are understaffed.- 5:1 ratio of me initiating call backs.Patiently waited hours / days past the promised time for an update. Theyre not organized at all and need a receptionist.- Throughout these two weeks... AVS waited 4 days after I had explicitly given them the approval to order parts. Never got an explanation as to why.- After 2 weeks, Matt tells me theres still another $1000 just to install a $200 Oil filter housing. This is a half hour job max. Call any shop and do the math.- Picked my car up, paid Matt $3,300 and later that night I notice a scratch/dent on the body.After notifying them I get an email from Eddie days later saying, what do you want us to do?.After sending them my place of work and schedule for repair, havent gotten a single word back.At this point they havent returned a call or email.Unprofessional is a massive understatement.

When I first bought my A8, I knew it was a complicated car. For that reason I took it to the dealership in Oakland whenever anything acted up. I was hoping that they could use their intimate knowledge of my vehicle to make me aware of anything I needed to watch out for, as well as keeping the vehicle running in tip top shape. Turns out I was wrong about Oakland Audi, but thats a good thing because it led me to AVS.AVS, on the other hand, conducted a thorough inspection of the vehicle, compiled as detailed a history of the vehicle as they could from online records and my own paper ones, and most importantly, were able to fix the complicated problem I brought the car in for - all for less than what the dealership charged me to keep my car for a week and not fix anything.Now admittedly the stealership set a pretty low bar, but AVS went well above and beyond my expectations. I was kept abreast of what was happening during the repair process, and informed of everything that they discovered while working on the car. I left feeling confident that while the car wasnt perfect, at least there were no big surprises lurking. Thats exactly the kind of peace of mind that a good mechanic should give their customers. After only one visit I think Ill be sticking around for the foreseeable future.

Eddie and his team are awesome. Hes been working on my 97 Jetta for almost 10 years, running like new because of AVS. Please support this business. Theyre great at what they do and are great people as well.

I used to like this place. Went there recently and they talked down to me, over charged, and tried to pressure me into getting things done. Terrible experience, never going back.

Great, honest business. I have my Audi serviced here, and the staff is awesome.

If you own an Audi, this is the place to go. Ive owned a couple of different Audi models over the years, and have tried several other service options, including the dealer. But never been as satisfied as with these guys - they are the best. Thorough, clear at explaining things, and great at following up. The Audi TT that Ive owned since new actually runs better now after 180,000 miles than it did brand new, thanks to an engine overhaul and routine service work done by AVS.

These guys are the type to go from an A to an F fast. Want to feel taken advantage of and minimized? Go here. Theyll talk down to you, answer in shortcuts, fail to address your observations. Living up to every miserable stereotype, they talk fast to sell and then promptly want to be done with you.They practice a lot of customer put-downs, so be sure you go there already feeling bad about yourself. Theyve got Matt on the front line, who puts out on a good face to start, but beware! That solider will change on you soon. Then theres the owner, smug and exceptionally rude. He makes an appearance from the back room from time to time. On my last visit he waited until the minute after my credit card receipt printed for a hefty bill, then snapped at me. This was not my first purchase. So much for loyalty.Theyve given advice in direct opposition to what the Audi dealer has stated. Throw your manual in the recycle bin!These guys boast about having worked for Audi in the past, then breaking away! to start their own business. But as I discovered, the service is not better, the rates for labor and parts are the same, and Audi does not endorse these garages, so unless your brother works here, why go this route? This is so far away from an actual Audi experience. Even though AVS wants to believe otherwise, they still make freshmen errors, like failing to reset your backup fob after buying and installing a new battery, which necessitates yet another visit from you in Bay Area traffic so they can do what should have originally been done. When this happened to me before a five-day cross-country drive, and I proactively pointed out the matter, they tried to pretend they caught their own error.My favorite thing to watch: AVS mails out coupons for being a past customer, but then get visibly upset at the cash register when you redeem a coupon. Ive seen this more than once.The greatest bit: the coupons are for a whopping $20 or so dollars for repair/service in the hundreds or thousands of dollars. AVS is the definition of bitter and cheap, but youre supposed to be peachy happy when they ring up ungodly sums.Take your vehicle and your self-respect elsewhere!

Want to like, but they scarcely seemed interested in talking to me on the phone, let alone taking my phone number for a call back. Many other places in Berkeley that are more interested in taking your money, and with a smile - this is not one of them.

They did a thorough job on a faulty fuel pump. The car purrs now! The cost was reasonable, too.

Nothing precisely wrong here, Im just not overly satisfied or impressed. Brought my Golf in for rear brakes and the service manager said they were using authentic OEM parts in the new pads. Got the car back and the wheels were dirty which is minor but meaningful workmanship thing to me. (I also wonder if they rotated tires or checked alignment as Id hope for a brake job.) Later I asked at a VW dealer parts desk about the brand name on the new brake pads from AVS, and the parts guy told me he recognized the brand but it wasnt in the VW catalogue and hed never seen these brake pads specified. This disturbing set of events plus the enthusiastic recommendation from AVS that I have my oil changed every 3k or 5k miles, made me deeply unhappy - the owners manual specifies synthetic oil with about a 10k mile service interval - leads me to suspect AVS is not competent around this either. I wont return for service which is a real shame as the indicators were generally good.

Experienced, well informed, thorough staff.

Independent VW/Volkswagen and Audi repairEddie and his colleagues at AVS found and fixed problems that were missed by two different VW dealers, though the dealers didnt hesitate to charge through the nose for their repairs.In addition, AVS found and fixed a design issue that wasnt the subject of a recall that allowed water infiltration through the sunroof of my 99 VW Passat.