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Roesch Ford
333 W Grand Ave, Bensenville, IL 60106, United States
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Roesch Ford
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Ge
Review №1

Service department was good. Dealership was nice. My only gripe was that the service tech moved the back of my seat. Theres no need for that. I could see moving the seat closer or farther but there is no need to lean the backrest all the way back and leave it like that. Were not cruising the strip. Other than that so was good ⭐⭐⭐⭐

Br
Review №2

Buying from Roesch was an easy and great experience. Anthony is one of the best salesmen we have ever dealt with. I will definitely use him in the future.

Ji
Review №3

Rob Bates did a terrific job of walking us through ordering our new company vehicle, making sure the van had everything we needed. He took care of arranging the financing and even came in on his day off so we could pick it up on a Saturday. We couldnt be happier.

Gi
Review №4

They did a great job repairing my car in a very timely manner and even helped me out with the bill after my warranty had expired 2 weeks prior to the vehicle repair. As always they had an extremely helpful and friendly service department. I’ve been here twice now for service since owning my Mustang and this is the only dealer I will be going to for anything from now on. 5/5 star service ratings from me.

TJ
Review №5

Drove six hours one way to get the truck that I wanted. The crew Took time out of their Saturday to not only meet with me, but realign the tires before I drove it home. I wish this dealership was closer!

Gh
Review №6

Best technicians and customer service experience. They are able to find and explain the issues no other dealer can find. Thank you guys and keep it 💯

Wi
Review №7

Roesch Ford new parts for your Ford go there they will take care of you very well turn eligible informative friendly and professional

Gl
Review №8

The part I ordered online took longer than usual to arrive, was inadequately shipped, damaged, and Roesch has had the damaged part for 9 days and still hasnt issued a refund. I have struggled to get cooperation on the return & refund at every step - such as getting Roesch to provide a return label, ship a replacement part, acknowledge that the return has arrived and is being refunded, etc. If you need a no-hassle online shopping experience, use Amazon - they know how to treat a customer.

Jo
Review №9

People are very nice but the service is very slow. Easily two hours for an oil change every time.

Os
Review №10

Good place for any of your car or truck needs! Anything to do with trucks talks to my friends Brian Swat. He’ll take good care of you. 10/10 recommended

Co
Review №11

Brian Swat is the best Business Rep weve ever purchased a car from. We purchased over $100,000 worth of equipment and couldnt be happier. Brian is the only reason this deal happened. He is an absolute pleasure to work with!! We will never go anywhere again!! See you on the next one Brian!!

Sh
Review №12

Brought my 2007 Ford F-150 truck in for a ticking noise in the engine. They had it for two weeks and finally told me it was the timing chain that cost $2738.06 to fix the problem. When I picked up the truck, I noticed the air conditioner was blowing hot air, had no issue with the a/c when dropping it off. Brought it back to Ford the second time, they said they never touched the air conditioner, but when the Ford mechanic checked they said someone forgot to plug in the air compressor. (So sounds like they did unplug the cable to fix the noise.)The next day after picking up my truck I turn the a/c on and started making a squealing noise and saw black smoke coming from under my hood. Brought it back to Ford a third time and had to leave it out night. They called me the next day saying the air compressor is fried and I will have to pay another $1,363.95 to replace it. The dealer did not check their work after fixing the issue the first time and now I get stuck with another bill because Ford claim they never touch it. I would not respond going to this place for any work not to even to check my tire pressure.

Ka
Review №13

Due to the size of my husbands truck (F350) we are required to go to the commercial truck center. Its his personal truck but we have to go to the same place as commercial vehicles. We get coupons in the mail that say F350 and the truck center refuses to take them. We try to go to the dealer and they say they cant work on it because the truck center will get mad. Guess what? Now we are changing dealers all together. We had an appointment for Monday and its Wednesday night and they havent even looked at the truck yet. Whats the point of an appointment if youre not going to look at it for 3 days? They told US to call around noon tomorrow and theyll let us know if theyll be able to look at it. How unprofessional. I also called the service manager at the main dealership on Monday night to ask why theyre sending coupons we cant use and he didnt even return my call. I live in Elmhurst so I like to shop in Elmhurst but Ill be driving to neighboring suburbs for service, for an automobile purchase, for anything, just to avoid any business that says Larry Roesch on it. Congrats on your newest lost customer .

Ja
Review №14

Great dealership! Dave Roesch and Justen Payne were terrific at asking what we wanted, finding the right car and giving us time to make our best decision. LOVE my new car!

Jo
Review №15

Bought a new explorer yesterday great experience and best of all there was no pressuring me or hovering over me.we checked other dealers and it was awful.they gave us a great deal.for a moment there I thought we were Family. THE CREW THERE WAS AWESOME. THANK U FRED ALEX DAVE AND JOE

Je
Review №16

This was my 2nd time getting a car from Roesch Ford -My salesman- Justen Payne you are 100% fabulous all around, great conversation, high energy, happy, informative, no pressure and found exactly what I asked for and traveled to get it. Love him!Dave Roesch you have an all star team and it shows from the minute you walk in. Car buying is kinda stressful — but not with these guys... thank you all for making it fun and exciting ! This is the best ran dealership out there - they are honest and transparent and will always have my loyalty.

To
Review №17

I found a car I was interested in online at Roesch Ford and went to see it. Bottom line is I left that day with my new car, got a fair trade for my old car and Larry Roesch Ford and their salesperson Alex Reynolds could not have have been more accommodating. One of the best experiences I have had purchasing a vehicle. I recommend Larry Roesch Ford highly to anyone interested in a new or used car.

Im
Review №18

As a first time car buyer Ozzy was the most helpful and kind salesman I could have imagined. He wasnt pushy at all which was my main concern looking for my first car overall I had a great experience. Have not had anything to do with the service department but Im expect the same results!

Ty
Review №19

Purchased a used F150 with the help of Sam and Anthony at Roesch. Team was super helpful in the buying process. Would recommend!

Ma
Review №20

We had a great experience getting our new Ford, and Alex was very helpful answering our questions and help us exploring various options.Great Team, great place, great service.Well done.

Er
Review №21

This was our first experience buying through a dealership. Everything went so smoothly and was straight to the point. Our salesman Justen Payne went above and beyond. He answered all of our questions, sent detailed and specific photos per our request and made our drive worthwhile. If we are ever in need of another vehicle we will definitely be going back to Roesch Ford! Thank you for such a great experience!

Lo
Review №22

Salesman Ozzie was awesome !No pressure at all, what are you looking for, what do you need, let me see what I can do for you.He stayed in contact with me about the financing and the truck bed liner.I have never felt so relaxed buying a vehicle and I absolutely love my Ford F-150.I highly recommend the guys at Roesch Ford

Ra
Review №23

Special Thanks to Roesch Ford Service Department and the assistance provided from Service Manager Adam Jaswilko for going above and beyond helping my Son Gino with repairs performed on his 2017 Mustang... your help with the entire repair procedure well deserves a 5 Star rating!!! Thank You

Gl
Review №24

Very nice and very professional service specialist, Thank you Abe Aziz for taking care of my mustang! Appreciate it very much sir!

Fr
Review №25

I am a resident of Alabama, and these guys worked w/ me diligently and honestly on pricing the Lexus they had plus, they were more than fair on my trade -- even sight un-seen. Overall, experience? I rate them a 100-- totally satisfied. Thanks guys, for help making my wifes dreams come true on her Bday.

Ti
Review №26

Best car buying experience weve ever had!

Je
Review №27

Service department at the Roesch Ford dealer took care of me very well. I am impressed with their service.

Ha
Review №28

Roesch Ford and my sales person Justen Payne were so helpful in my purchase of my 2018 Dodge Ram. He went above and beyond to get my deal done along with the rest of the Roesch staff. Very helpful staff definitely would recommend seeing Justen for your next car purchase. Also apparently try their hot chocolate I heard its fantastic!!

Fr
Review №29

Getting my 2021 expedition was so easy and simple. Sam& Joe made the financing process easy, quick and understandable. Justen took his time to fully explain the car and all the features and I couldn’t love it more!! Thanks to everyone at Larry Roesch!

He
Review №30

Joe and the service team worked together to fix the check engine lite and would not give up until the problem was fixed. Great job guys!!! I will tell others this is the place to go for all car needs.

Se
Review №31

Great people. I felt a lot of ❤️ really had my best interest in mind got me into a brand new suv! I actually feel like a gained more than a car, I can call them family. They took care of me as such.

Ja
Review №32

Tracee helped me out and she was fantastic. She walked me through every step and was very helpful. Thank You Tracee. If i could nominate someone for employee of the month it would be Tracee Wilson.

Ed
Review №33

Always deal with the people at all the Roesch stores.They never fail to impress me!

Sa
Review №34

Spent $1315.61 and waited 6 weeks only to have the car returned to us Still broken with the same Issue. Electrical issue dash display, Radio, Bluetooth goes on and off.We have 12 ford Escapes 10 of them needed Engine short blocks replaced under warranty, 1 need the sort block replaced a 2nd time 1 year later and we had to pay $3932.21Waiting for the other 9 to need new engines again. I was always a made in USA Guy Now looking at Honda.

Ad
Review №35

Bought a used 2010 Subaru Outback at Roesch Ford.Was unhappy with the salesman’s antics, but had to have a car that day.They took my keys to drive my trade in and refused to give them back until I got very vocal about it. I thought that dealers no longer played that particular game. Should have walked out right then.I knew I was taking a chance buying a 10 year old car (even though it only had 86,XXX miles), but the fact that I’ve owned it a few weeks and the a/c has gone out, all the trans fluid leaked out, and both headlights have unfixable shorts are all disappointing things.It certainly appears that things were covered up amd/or temporarily fixed to get the car sold.Considering the fact that I was sold a car that had all these issues temporarily fixed for the sale, combined with the way I was treated during the sales process, I would definitely not recommend that anyone purchase a used car here.I have had to put thousands of dollars into a car that seemed in good order the day I purchased it.Terrible experience.

Ki
Review №36

Nick P was my agent and so very helpful. I haven’t had a car in 17 years (i live in the city) so having him walk me through every detail of my new 2020 Ford Fusion was perfection. I now know my new car, named Freeda, inside out. 😀Thank you Nick!Freed-a aka Freedom Ride 💃🏼✨

Ja
Review №37

Great Experience from start to finish. Once I decided on the vehicle I wanted to purchase, the process went fast and smooth. Justen did a great job working with me and showing different vehicles and their options. Thanks again to Justen and Sam, great place to do business with and get treated fairly. Loved it, recommended Roesch Ford to Several friends and Family members. Thank you!

Ry
Review №38

Flew from KC to buy a car. Great price on a certified vehicle. Alex Reynolds was a great sales rep to work with. Thorough and made the process easy. I didnt feel pressured or uncomfortable at any point in the process.

Pa
Review №39

Steve Paulson guided me to Roesch Ford as he works there and introduced me to Ozzie and Dave who were the best sales people. They couldnt have been more accommodating. Highly recommend them. Purchased a 2021 Bronco Sport happily.

Ma
Review №40

Highly recommend!!! We were looking for a used pickup to help with the start of our company and Alex and Joe did everything in their power to make this possible we are beyond happy and grateful for everything they did!!!

Ni
Review №41

Ive brought my car here a handful of times. Everyone is very easy to talk to and the service is top notch. You wont be disappointed.

Ni
Review №42

I worked with Joe Losacco to handle some warranty work on my Ford. He was extremely helpful and professional. He went above and beyond to make sure I was satisfied with the experience, including arranging loaner vehicles so I could get to work while the repairs were made, updating me on the progress throughout the process, and when I picked the truck up, he had my truck freshly washed, which was a great surprise. I definitely recommend working with the whole team at Roesch, but especially Joe. These guys are top-notch.

pa
Review №43

Alex is an awesome car salesman he was very professional and quick and efficient he went beyond and even wash my girl car would definitely recommend anyone come to this place

Su
Review №44

Love the Ford I bought from Steve Paulson! Not only is the car awesome, my experience working with Steve was exemplary. He answered my questions completely and patiently. I would recommend buying a car or truck from Roesch Ford to anyone!

Br
Review №45

If I could rate a 6 star I would! After poor experiences at two other Ford dealers, Ashley, Anthony and Dave gave us an honest, open, efficient and confident purchase experience. We love our new Explorer! I cannot thank them enough!

Me
Review №46

I have been getting my car serviced at a different Ford before I came across Roesch, & let me just start off by saying wow. The difference between the two is huge. The customer service/ service here at Roesch was just phenomenal. They got my car in & out within an hour. And they even washed/ dried my car, the tires, even my carpets! (They barely washed it at the other dealership) I live in the city, but I will make the trip out to Bensenville 100xs again for the great service you all provide. I will definitely be coming back & will be recommending you to everyone needing service.

Ja
Review №47

Working with Nick was great! He was professional, courteous and made the whole process very straight forward. This wasn’t the first car we bought at Roesch and definitely won’t be the last.

Ti
Review №48

Went in for a trans flush then the service rep calls saying they found a leak where the CV shaft goes into the transmission. Rep said they could fix it for $530.00 Since I am familiar with the job I know that to do the job correctly they should replace the seal the bushing and the inner shaft of the CV joint all parts come in a kit. Thats the way the Ford manual recommends doing the job to stop the leak correctly! When I picked up the car I was saddened to see that only the seal was replaced? Alex the service rep assured me there is a two year warranty on the leak and if it leaked again they would do the job correctly next time. I just wish the job was done right the first time!

Dh
Review №49

It was a wonderful buying experience at Roesch Ford. Mario Caruso was very helpful. i wanted to buy the car and he made sure i got what i want. He offered to check out his personal car just to clear my confusion among 2 brands and models.Later Bill helped me close the deal with the best rate i could get.Overall experience was excellent and i love my car.

je
Review №50

Very helpful. Staff very professional. Pick-up and drop-off was amazing. Thanks guys for the good work

Mi
Review №51

Our experience was great ! Mr. Justen Payne assisted us with our vehicle purchase, he did outstanding. He is very professional and listened to our needs and gave us the best options available.I can only say our experience was the best !For sure a FORD and Roesch FORD customer for life.Thank you Justen Payne for such great support !

Vi
Review №52

Sam and Anthony did an excellent job! They didn’t have the F-150 I wanted but they found the exact F-150 with the Roush SC package in lead foot grey! They were a joy to work with, and I will definitely buy from them again when I’m ready for a GT 500.

Pa
Review №53

Roesch Ford was my first stop in my multi-dealer visits that Saturday. Alex had my test drive ready and answered all my questions. Alex and Ray did a great job working up a great deal. Since I had scheduled times with the other dealers that day, I felt no pressure from them when it was time to leave. You know how some dealers wont let you leave - very annoying. After a long day of test drives and dealer visits, I knew I would be back to Roesch. I called up Ray on the phone a couple of days later and we scheduled another visit. Again, greeted by Alex promptly when I walked through the door. He answered my many questions, showed me Ford apps. and we got the deal done. A great tag of Alex and Ray and a very satisfying experience all the way around. Sam was excellent in Financing too! I highly recommend Roesch Ford.

Bh
Review №54

I highly recommend purchasing from this dealership. The staff here is friendly, helpful, patient and help you out with all your questions and come back with answers if they dont have one right away. Especially Dan was kind enough to help me throughout the process till the end. If you are a little skeptical about all the positive reviews as I was before, just walk-in and you will know they are all true. Happy I got my Mustang from them and I really love the car and the service provided.

Da
Review №55

I will definitely be back for my next new vehicle .... hands down superb staff

Co
Review №56

The team at Roesch Ford from our sales consultant Ozzie B. all the way too the finance manager Bill C. made my husband and I feel incredibly comfortable while going through the process of purchasing our new vehicle. Ozzie was super knowledgeable on the vehicle we were interested in, patient and never made us feel pressured to purchase. I would recommend this dealership to anyone looking to have a truly positive car buying experience!

TP
Review №57

This is my second time purchasing a vehicle from Roesch Ford. Both experiences were great, when I stopped in on Feb.13, 2018, I was just for price for the vehicle I want with the salesman (Remik) at that day I told him I will go for other dealer to get second price, then I back to Roesch Ford by Feb. 17, when I walking showroom Remik came to me then we finished deal, the salesman Remik he is an awesome salesman to deal with. He is prompt, helpful and honest. I would recommend him to everyone

De
Review №58

WOW!! BEST salesman and experience EVER!! Rory Clemons had amazing patience answering every question we had!! He is our go to guy for any car in the future we buy, he made our experience so pleasurable!! To finish off our purchase we saw Joe in finance. AGAIN he was amazing!! Even though it was past closing time he was patient, and explained ALL our warranty options in detail!! As we were leaving one of the Roesch great grandsons came up and shook our hand and thanked us for choosing Roesch!! All 3 encounters at this dealership have made us RAVING Roesch FANS for life!! THANK YOU ALL!!!

Sa
Review №59

One of the worst locations for ford .i was ready to buy 2 trucks and a van from you guys .no one help me .2 salesman took my info never called me back .i wasted weeks for nothing.I made a deal on a truck but the day I should get it got sold for more money to someone else .shame on you guys

An
Review №60

This is the second vehicle I have bought from Sam M. He is trustworthy and honest. He makes sure you know your options and what you are purchasing. He doesn’t try to push you into any options or other packages. He offers you things in a way that is easy for the customer to understand. I know I am not going to regret my purchase when buying from here.

Gr
Review №61

Excellent dealership. I have been buying Fords for over 30 years and this was the best dealership so far. Mario Caruso was professional, smart and straightforward. I really enjoyed dealing with him. The entire transaction took less that two hours out the door.

Ca
Review №62

Buying a new vehicle can be stressful, but my experience at Roesch Ford was actually quite peaceful. Really appreciated Alex the salesman for taking the time to help me decide what would work best for me. Looking back on it, I should have upgraded sooner!

Ne
Review №63

I usually hate looking for a new car but this time at Roesch it was an exceptional experience. No pressure like what you usually get when buying a car. Thank you.

El
Review №64

Alex and Mario were the two great sales reps who helped me in purchasing my new car. Both helped me with everything- no pressure, all questions answered, and have the patience of a saint. Thanks for making my experience so easy and stress-free. Would highly recommend both of them. Thank you Roesch Ford, youre top notch!

An
Review №65

I’ve been coming here for 7 years. Service was good for a wile. Recently I had 2 HORRIBLE service related issues. When I would bring my car here I would normally purchase “the works” package oil change. (not a cheap service) but instead I was being cheated and tires where not being rotated I found out when I marked my tire with a marker and it was in the same place I had it before the service I was called a lier and when I showed him the evidence with the picture time stamped he quickly changed his tone this happened TWICE!!!!!!Second was my most recent visit I took my SUV for a recall related Issue . My suv was with them for a little over a week the hood was supposed to be replaced and painted when I got my vehicle back there was a Chip on the brand new hood it was down to the bare metal and the hood was installed crooked. to make matters worse they where using my IPass wile driving my SUV with out my permission. I quickly brought all of this to there attention and the manager was extremely rude never offered anything for inconvenience or to fix issues he brushing off the issues of any wrongdoing. days later I maid another phone call and he basically said he would credit me 3 oil changes to get off his back about the issue unbelievable.... horrible service lately I’ll be switching to a different dealership after buying 3 fords you would think u would treat ur loyal costumers a little better. There loss I wish I could post a picture of the my hood here so people can see what a horrible job they did.....

Ka
Review №66

Justen Payne is an excellent employee, he helped me with my vehicle search. Had a great great conversation and helped me with incentives. He’s a 10/10 recommend. All the employees here are extremely friendly and helpful even for vehicle services.

Ji
Review №67

Steve Paulson is the best in the industry, hands down no contest! I couldnt be happier with the beautiful F150 platinum he set me up with! I sold my 2016 Tacoma, they gave me top dollar, above the offers of multiple dealers! Then sold me a 2019 F150 for the best price around! Truly no haggle/hassle business. Steve Paulson youre my car industry hero!

Ch
Review №68

Hands down one of the best dealerships around. They took care of me like one of them. Alex and his father are amazing people.... matter of fact everyone who works at this dealership from service to the finance department are amazing people. Thank you guys again for the GT500

La
Review №69

Had a 2015 Ford F-150 Lariat (named the black widow) for 5 years but fell in love with the New 2021 Ford Raptor they had for sale. I went inside just to look and see if I qualified. Nick Petrasz the sales consultant was awesome. The sales process went smoothly and I was qualified. I know I couldn’t have done it without his help. Everyone there is great as soon as you walk in everyone treats you like family. I was excited to bring my black dinosaur home. This is the only place that my family and I will ever buy vehicles!!! 😊

Jo
Review №70

These are definitely the trustworthy guys to go to! They took excellent care of my car & serviced it perfectly! Also ask for Trevor, he’s great! Absolutely honest and upfront with you about your options as well as no typical service shop pressure to add additional services. I will for sure be a forever returning customer now! Thanks Trevor and team!

Ma
Review №71

Quick and professional service.

Ad
Review №72

Nice experience. A lot of nice people. Made the process easy.

Jo
Review №73

Great experience. No pressure to buy what I didnt want, Nick was very polite and helpful and very knowledgeable about all the cars and the tech they have. I will be buying my cars from these guys from now on. My family has already bought 2 cars in a couple weeks hopefully more to come soon.

Ke
Review №74

Overall another fantastic experience at Roesch Ford. Traded in our 2017 Fusion SE 1.5L turbo in Ruby Red for a 2020 Fusion SE 1.5L turbo in Magnetic Metallic. 0% financing for 72 months, upgraded to black 18 rims with complete SE package (rear spoiler, moon roof, fog lights, SYNC3), interior and exterior protection package, 5 year, 60,000 mile extended warranty on everything except tires and wheels ( I work at a Firestone so dont need that coverage). If my math is correct this will be our 5th vehicle from there. Thank you Mario Caruso for the pleasant experience.

Li
Review №75

I worked with Dave Roesch, who gave me the best price for my car within a 250 mile radius. He was pleasant to work with and ensured that all the paper work would be ready for when I got there. Sam arranged for a porter to pick me up at my house so I could take the car for a test drive and to take it back to the dealership to complete my purchase. Sam was also great to work with. He was very friendly and helpful. Thanks, Roesch Ford!

Da
Review №76

While I ultimately went a different direction, working with Alex Reynolds and the Roesch Ford team was a great experience and I would be happy to buy from with him and Roesch Ford. Everyone was helpful and the experience hassle free, a rare find when shopping for a new car. I look forward to coming back to them again in the future.

Je
Review №77

Probably one of the easiest and best car buying experiences we’ve had. Alex was great to work with, attentive and helpful. We’re glad we bought are truck at Roesch and got to work them. We will definitely buy from them again.

Er
Review №78

Definitely a great dealership. I had an appointment with Ozzy and my man had the car ready and out in front for me to check out. Everything ran smooth and they explained everything one step at a time and I was in and out quicker than other locations.

Ma
Review №79

I was in the market for a utility van to convert into a camper for months until I found this place. I was immediately put in touch with Brian Swat and he got me in the drivers seat of my dream vehicle the same day with literally zero hassles. In the past I’ve dreaded the HOURS spent at the dealership with pushy salesmen, but Brian was nothing but helpful and available to make this process super easy without feeling the least bit pressured.Best dealership experience I’ve personally ever had and if anyone is in the market for a commercial vehicle I would not hesitate to recommend Brian Swat to help find something that works for your wallet and makes you smile when you turn the key.

Ch
Review №80

Purchased a 2016 Audi 8L recently and could not have been more satisfied with the team at Roesch. I would rather go to the dentist when do the car dealership visit. Roesch changed my view of the car buying experience. Rock Star status to Team Roesch! You have a customer for life!!

Da
Review №81

Mark Bialik was extremely helpful with information on a Fort Transit passenger van I was investigating. He answered all my questions in depth and emailed me more information than I really wanted. Haha!I would absolutely recommend working with Mark on a purchase!

Ti
Review №82

Everyone I dealt with at the Roesch Ford service department was professional and helpful. I contacted them concerning a used Lincoln MKX I was considering purchasing to find out if they serviced Lincoln products. I was assured they did and I have not been disappointed.

Jo
Review №83

Alex Reynolds at Roesch Ford went above and beyond to ensure that I had a good car buying experience. I was in and out in less than 3 hours. No games or gimmicks going back and forth with the sales manager. A few days later, Alex came in on a day off to assist me with aftermarket add-ONS to my Ranger. I would recommend Alex and Roesch Ford to anyone and will buy my next vehicle from them.

CJ
Review №84

Alex Reynolds and the whole sales team made my purchasing experience easy and seamless. I have never seen a team work so well together to help and accommodate customers. Even though I came in to inquire a used vehicle, they were able to get me into a brand new mustang. I will definitely recommend my family and friends to purchase a vehicle here. Thank you again Roesch Ford!

Ke
Review №85

Alex Vega was outstanding; incredibly customer-centric. Communication and follow-up was impeccable!

Su
Review №86

What a great place to buy a vehicle, between friends and family Steve Paulson has help with atleast 5 vehicles. I will be seeing him in the future for all other purchases!

Ar
Review №87

It was a real pleasure to work with my sales person [Nick Petrasz] from the moment I walked into the dealership. They had the truck already pulled out and ready for me to test drive. Afterwards we sat down and agreed on a price. There was no back-and-forth haggling. Once we agreed on the price it was smooth sailing all the way to closing the sale. They even offered to deliver the truck after I requested some additional work on the truck. Once the work was done, Nick called me and delivered the truck. Overall it was a great experience from start to finish. ~ Arun

Ko
Review №88

Reasonable pricing. Excellent service experience

Er
Review №89

Really enjoyed finding the vehicle that I was looking for. Cant say anything negative about the guys working for you.. Brian Swat our commercial fleet salesman was simply awesome. Looking forward to future vehicle purchases.

Mi
Review №90

Thanks to Sam for going above for us and thanks to Joe the service attendant great help 👍

Ch
Review №91

The buying process was hassle free. We called about a car one day before we bought it. They setup the financing and all we had to do was sign the papers once we got there. Everyone was friendly and we drove away in a new mustang without any questions or concerns!

K
Review №92

Best service. New service manager is really good and know how to take care of business.

Gr
Review №93

Friendly staff and took good care of my car. They washed it also.

Ni
Review №94

Both the sales department and service department provide exceptional customer service in a timely matter and at a great price point. Purchased my Explorer Sport from this location through Sam Mellenthin and didnt run into any issues or ever felt pressured. Was able to work out a great deal. As for service, Joe Losacco is my go to service advisor. Hes knowledgeable when it comes to the vehicle and usually know whats wrong with it before I have to bring it in to be looked at. Had a minor issue once involving an unknown tech that serviced my vehicle. When I brought the issue to light, the service manager Todd Porterfield was quick to rectify the issue. Theyll continue to earn my business.Bottom Line...Sales - Ask for Sam MellenthinService - Ask for Joe LosaccoService Issues - Ask for Todd PorterfieldCant go wrong

Me
Review №95

Mario Caruso is amazing. From first call to follow up. Was able to have me apply online and find my options with out having to go in first. (With the current times it is awesome to get such service) once approved and getting there was in and out super quick.

Th
Review №96

I worked with the associates Alex and Sam. They both were awesome! When I arrived at the dealership, they were nice and welcoming! The mustang I was interested in was ready for me to take a test drive and everything! They made the buying process very easy and stress-free and I really appreciated that!

Ty
Review №97

Came from out of town to buy a van, they made the experience very easy! Laid back sales staff was a welcome change from most dealers

sc
Review №98

Amanda always does a great job of getting my truck repaired right the first time and on time. Other ford dealers in my area could learn from her.She always return calls immediately which is a new experience for me.Send her out to area Ford dealers to do some customer service training.

Ju
Review №99

Service department is very nice.

Ro
Review №100

I was in an auto mobile accident a few weeks ago where my car was considered a total loss. I had some options on buying a new car which included getting an employee discount on either a GM or a Ford vehicle. My Grandfather is retired from Ford at 46 years with the company as well as my Uncle with over 30 years with the company. I looked at several places before and after I looked at Roesch Ford. I went to Roesch Ford, as a courtesy, originally. I had purchased my last car (the one that was a total loss) from Larry Roesch Chrysler Jeep Dodge Ram brand new in 2008. I respected the help I received from my salesman there at the time, Bill Brown, and I wanted to show that respect back this time. The salesman I got at Roesch Ford was Nick Fredrickson. Nick was new to the position, but very knowledgeable. Nick answered all of my questions as best he could. Then on the ones he was not sure about - he did a great job at asking others and finding out the answers I needed quickly. He respected my decision where I was not going to buy anything on the first day that I looked. He was very courteous with me on follow up phone calls to make sure I was ready and he was available when I made my decisions. I was going through a lot at this time, including a family wedding out-of-state, a death of friend, the accident aftermath, and also a very busy time at my career. Nick was very patient with me and was ready to go when I arrived at my set appointment with him to buy the new vehicle. Then when I decided Johnny-on-the-spot to get another vehicle - one of the displays on the showroom floor - Nick was awesome! He got the kayak off the display by himself, he moved all the other vehicles on the showroom floor that was blocking the way of mine out of the way - all by himself as well. He even put up with my mothers questions and decisions as she stayed on the phone with me through the buying process. Also the courtesy of his manager, the financing department, and even the porter at the end of the night (who was also named Nick) that helped me figure out all of the great features my new 2018 Escape had to offer showed my why I went to Roesch Ford to begin with. I have said more than enough here now - but I just want to reach out to everyone there with a Big Thank you from the Magyars!! I love my new vehicle!!

Information
100 Photos
100 Comments
4.4 Rating
  • Address:333 W Grand Ave, Bensenville, IL 60106, United States
  • Site:https://roeschford.com/
  • Phone:+1 630-279-6000
Categories
  • Auto parts store
  • Ford dealer
  • Auto repair shop
  • Car accessories store
  • Car dealer
  • Tire shop
  • Truck dealer
  • Used car dealer
  • Used truck dealer
Working hours
  • Monday:Closed
  • Tuesday:9AM–9PM
  • Wednesday:9AM–9PM
  • Thursday:9AM–9PM
  • Friday:9AM–9PM
  • Saturday:9AM–9PM
  • Sunday:9AM–6PM
Offerings
  • Car rental:Yes
  • Car wash:Yes
  • Oil change:Yes
Payments
  • Debit cards:Yes
  • Credit cards:Yes
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