I received 2 out of 3 boxes for my heaters. The third contained the necessary connecting box to power. When I called on a Friday, this company immediately remedied the situation and sent the needed hardware to me by FedEx so that my electrician could complete the installation. Excellent customer service.
Helpful advice. Easy installation. This form of heating system is rarely found where I am and builders who have seen the panel are intrigued. Works flawlessly. Was the right choice for my needs.
I love the Infrared panels. Having the heat float up from the floor and cabinets is really nice. Waking up to a warmed up kitchen and bathroom every morning is a joy.
A Good Company. Helpful and ships things securely. Love the infrared ceiling panels. Good quality.
Customer service is a priority for this team. From inquiry to post purchase my experience has been very positive. I will use Ducoterra for my heating needs again. We are in Minnesota and the heater has exceeded my expectations.
We are very happy with our Ducoterra radiant panels. We mounted them on the ceiling of our m. bedroom and bathroom. They are an extremely comfortable form of heat. They are quiet, with the exception of slight ticking sometimes as they heat up. The only draw back is they were a little difficult to mount, but nothing too complex, and one ticked more than the other so my husband removed the little screw hole covers, which was nearly impossible, and re adjusted the screws/molly bolts. They quieted down and we also got used to the slight noise so we dont notice it all now, unlike the heat pump kicking on. We had to order more hole covers because the originals were destroyed trying to remove them. We do really like these though and may retrofit the rest of the house with them when our older heat pump dies. They are very unobtrusive and a much more steady heat source than any forced air we have experienced.
Panels are amazing. Customer service top notch.
Fabulous customer service! We are very excited about these panels and plan to use more throughout the house.
Perfect retrofit heating for my Berkeley house. replaced the gas wall furnace when we installed solar, and heated the whole house with less energy than we used to heat one room. if you have solar or really cheap electricity you should seriously consider as the cost is significantly less than a hydronic radiant system. I did my whole pv array plus the ducoterra for less than the cost of a boiler, pump and tubing, not to mention the much easier install.
Love the heating panels. So warm and comfy.
Excellent product and programmable thermostat for our new remodeled bathroom.
Purchased on infrared ceiling panel for supplemental heat in a cold room in the house. The shopping experience was good and the panel itself is excellent.
Love my radiant panels. Clean and efficent.
Innovative product and a neat company.