Pretty impressive!!! Five star all day. I was driving Tesla model Y. Very powerful even if it’s just the base model. Beautiful interior nice screen and really helpful when you use the gps on it. If you drive a Tesla you will be pretty impressed. Love it 😍

Ive never seen a business so apathetic to helping their customers. I went into this location, asked for help, and they couldnt have been more unhelpful. Its a shame because I love the look of the vehicle and would like to get one, but the customer service is so bad that Id rather go with a different EV.

Scheduled a test drive today on the Model Y! This was our second test drive so we didnt have a lot of questions.Very smooth driving car with some nice get up and go!

These guys just stole $100 from me for my deposit of the Model Y. There was no explanation as to why they did it, they just emailed me saying my order had been cancelled and that I wouldnt be getting my deposit back. I went into the store to ask them about it and they said there was nothing they could do. This seems like robbery and I dont know how this is legal.

While I do believe in Electric Vehicles, Tesla needs to learn how to treat their customers better. I decided to go with a Nissan Leaf after visiting this location a few times and seeing how they treat their customers.

Gavins and the whole team are pretty awesome.

Ordered a Model X 6 months ago and Tesla has since increased the base price by $10k. I am still 2 months away from delivery and i call them to try to change the leather color. They said that even though the Leather color doesnt affect price it will require my price to increase by $10k!!!Tesla makes great cars and has great technology but Customer Service is not even remotely in line with the price point of their vehicles.

This is my favorite Tesla showroom to stop by not just cause it’s nearby but also as far as I know is the only one that allows you to still look around and sit inside the cars. I am a very big fan of Tesla and hoping to be an Owner of a Model 3 soon.I want to make a huge shout out to Hope! She was very friendly and knowledgeable to speak with but most of all she offered myself and my family to have an Overnight Test Drive of a Model Y!! The car was absolutely beautiful and have pretty much convinced my family to purchase the Model Y as their next car.

I was at the store for about 45 minutes, there were two guys by the desk, no body talked to me, no body approached me. When I walked out, they didn’t even say a word to me!! I had higher expectations from the company, and the only thing I can say is that customer service still is a thing out here Tesla, and customers care and will care about that!

Excellent attention by staff there. Felt very welcomed.

Without a doubt one of the greatest experiences you can have. Nothing like the traditional car buying process of the past. No hassle or pressure due to the fixed prices. The staff is exceptionally professional, kind, attentive, and well versed in all things Tesla. We test drove with Stephanie and she was very sweet and respectful with us, very happy to answer any questions we had regarding the vehicles.

Major shoutout to the Delivery team here, specifically James & Kevin out of this location. Absolutely blown away by their professionalism in regards to the recent delivery of my brand new Model Y. From being flexible with my delivery date to dropping off my new vehicle just in time for an enjoyable weekend, I tip my hat to these guys in particular. End of Quarter at Tesla, can be hectic but the treatment I received here, made me feel like I was their only customer!

These guys always put customers first. Though dropping by is much less common than with the dealers down the street, we appreciate working with the Bellevue team when the need arises.

Biggest Tesla store Ive seen. They were able to get me a test drive without an appointment since there was a cancellation. Great cars, too.

Friendly people. Much nicer buying experience then any car dealer.

Every time I visit, Im always taken care of! Ive worked closely with Ken and hes super helpful and very kind! Ive never met Angie, but shes always very helpful over text🙌 My Model 3 died suddenly... Tesla towed my car complimentary, and found some issues with my 12 volt and replaced it under warranty, charged my car, downloaded the most recent updates, and did complimentary tread measurements and air leveling in my tires!!!

I have had my car here a number of times. Staff is always very professional, and do am excellent job communicating with me the status of my car. Most of my trips have been warranty related however I did need to have 2 windows replaced once and they actually fit better than new.

This is where I took delivery of my Model 3 and take my vehicle for service. Staff is always great, friendly, and very knowledgeable. During my service appointment they went above and beyond. I received a Model S loaner vehicle while my car was in the shop and my service advisor called me to give frequent updates. Whether your picking up a vehicle, doing service, or just want to go for a test drive, I highly recommend this Tesla location.

My wife and I had a positive experience during the delivery of our M3. Quick and efficient.

Tesla’s high demand cause poor customer service!!!I’ve ordered a model y 7-8 weeks, when the price was $51K, and a few weeks before my delivery (vin nr hasn’t been assigned) I decided to change the 20 wheels to 19 gemeni wheels to save some $.I called to the store to check if I can make this change and if this will not affect the price (I mentioned that I ordered it when it was 51K now it’s 52,500K), and he said “The price will remain with no changes”.Then I received an email with NEW PRICE-52,500$!!!!!!!After a few conversations, they said: we can’t change the price back, you take it with new price or cancel the order.Thanks Tesla and your untrained staff for horrible experience!!!

They have made everything super simple, was in and out with my new car in under 30 minutes. I brought it in for service and was given a Model S as a loaner - the staff were helpful, friendly and fast!

My new Y has few defects and the service guy from this location said it’s within the spec. Tesla is notorious for defects and not worth what you paying for. Stay away.Look at these condensation on my taillights.This is brand new Y with defects and they want you to report defects within 24 hours.I’m waiting for Big3, Germans and Japanese automaker’s electric.This is the last Tesla for me.

Didn’t have good experience getting my questions answered accurately or in timely manner.

Just picked up our Model 3, and were very happy with the experience. Staff was efficient and personable. The whole process was very simple.

Just got the Y 2 days ago and we were supposed to get the 1yr free charging. But on my first charge, they charged my card. We called to speak to someone at Bellevue to understand why the free charging wasn’t working. The rep we spoke to was unbelievably rude. I have never been so horribly talked to by a customer service person in my life. He is clearly unqualified to hold this position in Tesla or any other company. I am so disappointed that Tesla, a company we love and support, would allow their staff to treat customers in this way. This guy needs to undergo some sort of training in customer service. Instead of blaming the customer for “assuming that the charging started at the time of purchase” he should apologize for the confusion and calmly and kindly explain that they have had issues with the confusing marketing. Honestly the worst CS experience my family has ever faced.

Great service. Very nice crew. A very different car experience.

Thank you Dean! Just dropped of my Y to take care of some delivery defects for the third time. Originally went to Lynnwood twice without getting my issues resolved. From the first contact, Bellevue made me feel 100% better that things were going to get resolved finally. My service advisor Dean makes me feel like I am in the right hands and my issues will be resolved correctly this time. Even the interaction with him was superior compared to the other location. Wow, what a difference! Its an extra half an hour of driving, but well worth it!

The customer service here was amazing, my sister picked up her new Tesla here. Great place to do the research on purchasing the best electric vehicle for your household. They even have a miniature Tesla for babies to try.

Awesome Tesla Team that helped us coordinate purchase and delivery while we were still living abroad in Germany. Special shout out to Cameron, Jill and James for their excellent customer service!

Amazing purchase process, and impressive cars. Whatever you do however, DO NOT give your own gasoline car as a trade-in, Tesla offers you WAY less than its worth.There is a business called Shift that will literally come to your house, buy your car at a VERY good price, and drive off with it.Also, DO NOT waste a fortune on the self-driving nonsense. Its money in the toilet that you cant get back. It is non-transferrable to another owner, and there are no refunds.I paid $10,000 for the full self driving and its nothing even close to that. It doesnt work AT ALL on surface streets, and is so-so on the freeways.I was in a Lowes parking lot and tried out the Summon feature and the idiotic car doesnt have any cameras that detect obstacles in front of the car, so the trash can Tesla started its turn directly from the parking spot and drove over a curb directly adjacent to the car, badly scraping the front and back rim on the right side because it couldnt see its own path. It then proceeded to turn a 2-lane lot into a single lane as it crawled down the road towards me at 1 mph. Just horrible useless feature that has now cost me a $1,000 in wheel damage.Its been six month of promises for full self driving and havent seen an ounce of progress. I hugely regret buying that useless idiotic feature. Even when it does become available, youll likely have to continue with keeping a hand on the wheel as you do now with freeway driving on auto pilot. It will never be truly self driving in that you can sit in the passenger seat or back seat while it drives, or even better, you could send it to the airport to pick up a friend and bring them back. It wont see genuine self-driving in the next 10 years for sure.Im already signed up to buy the Cyber Truck and very excited about the towing capability and new battery tech. Definitely will NOT be getting any self driving nonsense when I buy the Cyber Truck.

NOT DOG FRIENDLY!! They don’t even have a garbage bin !! My dog did his business, which I collected and to throw it away they sent me to dumpster outside of premises!!

Tesla has some how managed to make a car dealership have the same relaxed atmosphere as a high class lounge or night club.Located off of the beaten path (and behind a daycare) the Tesla dealership has a readily available staff waiting to answer any questions you may have.I had gone here to pick up a delivery which the dealer had kept in close correspondence with me from about a week prior to delivery. Once the car, Deja Blu, had arrived I was actually able to secure the final payment seamlessly they the Tesla website, making it to where all that was necessary was for me to sign about 3-5 documents, get a quick rundown on the features in/outside of the car, shake hands, then drive off.Tesla knows how to do car buying right.

Fantastic service team! While sometimes they can get busy and disorganized, the people here have always gone above and beyond to take care of me and my car.

Amazing service. Cameron is so helpful! They helped me with all my needs for my Tesla model Y delivery and service.

Superb service. Made an appointment to test drive a Model X with Jonah and the customer service was great.

We were so excited to become Tesla owners. We went into this location for a test drive and ultimately purchased online. Our delivery day was scheduled and when we went to pick up our 2020 Sleeper Model 3 we were less than impressed. Paint damage everywhere on the vehicle. Front fender, front bumper and back bumper. The gentleman that has us sign our paperwork had ZERO knowledge of what he was doing and didn’t describe any of the documentation ahead of asking for us to sign. Prior to picking up our vehicle, we read that there could be paint issues upon receipt. I guess we just never imagined that the vehicle we just had made and delivered to the dealership new off the rack would have so many problems. Then, the paint damage. No apologies. No nothing. Hope, who originally helped us and got credit for our purchase asked how everything was going when we walked in. Clearly upset at the fact that our new $60k vehicle was damaged offered no apology, remorse or consideration. Nobody determining how we can solve the issue. Rather, every single person in this dealership was so incredibly rude. “These are so hard to find” mentality. Those were the literal words used. Take it or leave it. Even the manager. No help. I’ve never had such a sour experience and will never reconsider purchasing a Tesla again.

The displayed cars are limited.Representative in the showroom was nice and helpful.Cars are elegant and futuristic.

Great service, friendly, informative and zero pressure.

I went to pick up my car. They are all business. No messing with you like a traditional car dealership does, like trying to sell you extended warranties and interior protection packages. You pay, you get a tutorial on how to drive it. They configure the car for how you live and how you drive and within two hours, out you go into the world with your beautiful car.Models S,3,X and soon, Y... S3XY!

Life changing. Almost the exact same feeling when Android and iPhone came out. These cars make almost everything youve ever driven before seems antiquated. Drove a Pseries model 3. Bought a Cyber truck. I am a mechanic and no car manufacturer is even close to this. Shorting all car manufacturers until death and bank cant hold anymore bag.

I initially purchased my car from Bellevue and they take care of their customers

They aligned the doors on my new Model Y better than the Fremont factory ever could.

Great people, knowledgeable polite and helpful.

Poor service at this location. They kept us waiting for a solid 40 minutes, and who knows how much longer we would have had to wait. We literally had to ask every 5 minutes past those initial 40 minutes, and had to remind them that our appointment was almost an hour ago. Finally someone came and let us sign the documents so we could drive our car. Frankly speaking, such poor service at that crucial last step takes the whole joy out of something that should be a fun experience.

Very friendly, great customer service

World changing company, with service center experience thats as innovative as their products.

The Tesla employees are always very professional and courteous to me

Purchased my long range model 3 and dealt directly with issac y. Best car buying experience i have ever had. Definitely recommend to utilize this location

**update** We’ve become a Tesla owner. We still get great support from the Bellevue location. Really enjoy the car and its safety and comfort. *** Original post —-Im not a Tesla owner (yet) but we scheduled a test drive of a Model S for my wife and I. Hope, our customer experience rep, took us out for the demonstration drive. She told us everything we needed to know and gave a great overview of what this car could do and how the car was built with safety in mind. We had a great time and really loved the car. Once the drive ended she provided more information and answered all of our questions. If youre considering a Tesla, this is a great location to get your questions answered by a great staff.

Tesla is amazing. Great service, cool cars and theres no high pressure salesman like an auto dealer. This makes the car buying experience so much better. The sales staff are not paid on comission the way a traditional dealer does and are trained to be informative like a tour guide. Their job is to answer questions and show you the cool features of the car. If you havent already, you must test drive one. You will want one. Plus, theyre better than regular internal combustion engine cars in every way.

My car has needed more than a little bit of maintenance and their maintenance shop is absolutely horrible. There were some marks on the windshield from assembly that could not be removed with simple cleaning. they did a good job of buffing it out but didnt bother to clean up the buffing compound and went all over the interior of the car. Then theres the wheel issue. 14 times in the first year of ownership the front right wheel said it was low on air. They inspected it and could find nothing wrong. finally, it must have hit a bump while it was low on air and dented the rim and they charged me $875 for a new rim when they should have replaced it the week before.

Team here is just fantastic. They really made everything possible to deliver my new Model 3 the same day (considering that I changed few times the configurations tying to be completely satisfied). Waiting wasnt too long and during that time I enjoyed their complementary coffee and mints. Also the were very pet friendly (I was with my dog). I will definitely go back there next year to buy my Model Y I hope! They guide me through the whole process explained everything I needed to know and made everything looks pretty simple and smooth! Thumbs up 👌🏼

This place can be EXTREMELY busy at times, so prepare to be rushed.This isnt a traditional car dealership where they will sweet talk you into buying, if you are here you probably already know what you want.

Great experience with service center for my model X. The car has suspension issues and they fixed it in half a day and changed all 4 tires for free! In my 20 years of car ownership this has never happened. I am a very happy customer :)

I’m 16 and they willingly gave me the key to test drive a $116,000 model S, and they were super friendly. Super nice people and cars.

No pressure sales and pretty cars!

Amazing customer service. Steve was very knowledgeable and very helpful with all our questions.

These guys are always courteous and enthusiastic about their company and so am I.

The vehicles are awesome, Service cares and focus is being applied to make it even better. People nitpick Tesla, but it has been my best new car buying experience to date. Did I mention the cars are awesome!?! Disclaimer: Im long TSLA.

This service center does not seem to know what basic customer service is; I waited for more than 25 minutes this morning to drop my Model S for the annual (prepaid) service but then had to leave; there was one person ahead of me (who arrived 8 minutes earlier) who thus had been waiting for more than 30 minutes. We were the only 2 people waiting, while 2 agents had been discussing with their customer (thus for more than 25 minutes) and 2 other agents behind their screen (one on the phone from time to time, in an apparent funny discussion), not paying any attention to people waiting and nobody dared to ask us anything. I asked twice and was told you will be called.Its my 3rd visit to the service center, with similar waits for the 1st 2 visits (though I could then wait); I was a big fan of Tesla, but its disappearing fast and I will make sure my friends know it.JFH

This place is nice, clean, etc but I compare it to the BMW dealership in Fife. My favorite thing about the BMW dealership is that they provide all kinds of snacks and drinks. I love to go there when my boyfriend’s car needs servicing. It set my bar for how high end dealerships should treat their customers. Tesla has coffee, water and Life Savers. Also, weirdly, the garbage can in the bathroom has a sensor to open it but the toilet doesn’t have a flush sensor. And the bathroom was a little stinky. I guess I would expect Tesla to go all out for their customers.

Excellent service. Love the fact they are open on Sundays. Bill happily put my new license plates on the car even though he was finished for the day. Next, I showed up 10 minutes before they opened on Monday, and John helped me right away attaching my Good to Go pass on the front license plate. Everyone is super friendly and service oriented!

Very Comfortable, And; The Employees, Are; The Best. Im Hopeful To Become Part Of The Company, Whenever They Give The Opportunity. I Have Seat Assembly Certification, Maybe It Will Better My Chances Since Ive Worked In The Fremont Factory

Awesome day. I was so excited to visit for a test drive Model 3. Veronika was the person to assist all the time. She was very friendly and informative. Overall experience was excellent.

The delivery experience was pathetic. The Tesla delivery rep literally handed me the key card and left. He couldnt be bothered with the misaligned trims, panel gaps, paint chips, whatever. It was the wettest day of the decade and we were left standing in the rain to figure things out for ourselves. Hoping that Tesla would fix these issues, I made a service appointment and took the car in to address these issues, and other ones such as the pillar cameras not working. I was told the car was ready to pick up the next day and guess what - they said all the issues were within acceptable limits and did not fix anything. Tesla’s unwillingness to acknowledge and worse repair fit and finish problems reeks of arrogance. Ohh.. and good luck trying to get a human on the line in customer service.

We recently purchase a 2019 mode S. Really excited and walked in to ask if someone can give us a walkthrough since their website says no appointment needed.Two guys at the front desk didn’t help at all and couldn’t answer any of our questions. Our questions were simple 1) is there any supercharge station nearby because our car for some reason doesn’t have WiFi connected 2) can someone walk us through the function of the carThey looked at us like they know nothing about it and ask us to attend an upcoming owner’s workshop which is happening 2 hours later and “maybe” there is a supercharge station by issaquah. They didn’t even ask others who might be more experience to help out.Okay thank you, poorest customer service for the first-time Tesla owner.

Helpful staff and a quick delivery experience

Great experience picking up my Model 3. They answered any questions and went over any detail I asked for. Even let me use the checklist form I found online, joking that most of those issues had been resolved. Overall great experience.

Picked up our brand new (from the factory) Model S today. The vehicle had scuff marks in the white interior and dust on the dash. When we asked the front desk to help us clean up, they simply pointed out that we’d already accepted delivery and we could buy a cleaning product elsewhere to address our issues. On a 84k+ car, this is completely unacceptable. My previous CPO 2012 Audi A7 was cleaner than this car when I bought it. They ended up cleaning one dirty seat and didn’t even bother checking the rest of the interior. The attention to detail was abysmal. I don’t miss the archaic car buying experience I’ve had with Audi, Mercedes, Lexus, and Land Rover in the past, but Tesla hands down had the worst customer service for delivery.

Picked up our new Model S a while back. We missed the turn a couple of times on our way there, it’s at the back of a business park lot and not visible from the street, and the signage isn’t obvious until you’ve seen it. It’s one of those streets with a raised median, so it may be easier to approach in a westbound direction as opposed to our eastbound direction of travel.Staff was courteous and professional, and as a bonus to families with kids, have an area in the waiting room set aside with some toddler toys, and offer beverages to customers as they wait. Only “negative” that stayed with me about the place is that a staircase was within line of sight and a small human’s quick sprint of the toddler play area with no barricade, so a parent needs to remain mindful of the hazard. Our visit was shorter than my equivalent transactions at Toyota’s dealerships have ever been, and much smoother.

Had a not great experience at the Renton location. After 10+ attempts to contact the Renton location, I got desperate and called the Bellevue location. The woman who took my call remembered my situation from from the previous week and took immediate action to correct the problem. Even though it was the Renton locations issue, Marie at Bellevue fixed it and made it a pleasant experience. Thank you!

Just called the Service Center today. The automated system connected me to the Service department. No one picked-up. Recording came on saying that I could leave a message, then said that mailbox was full, so I could not leave a message.I called the Sales department back and someone picked up immediately. (of course) I explained that I was unable to leave a message for the Service department. She said, Sorry, but they are busy. I explained that I understand that they are busy, but I would like to leave a message. She said to try again later and maybe they wont be busy then. WOW! Worse customer service ever!

After 23 cars, Tesla is the worst experience Ive ever had. The car is great but Tesla is horrible. During the buying experience, there was no followup, and often no response to direct emails. Dont even get me started about trying to trade in a vehicle. Car came with bad paint spots under the clear coat. When talking to Assistant Service Manager about it, her response was, well have to see since you didnt find it during delivery. Its UNDER the clear coat and Tesla has TONS of paint issues. Why would you ever respond like that!? The delivery was basically, here you go, bye. There was a recent pricing update and no one in the store knew it was coming or what it meant for folks already in the delivery/purchase process. The service department never answers the phone, you call and go to a voicemail that says its full. Call Sales and ask them to have Service call, No call back. Service appointments take about a month. Then they day before the appointment, they will email you saying they have no service loners. At one point, I just needed to know how much a wheel would cost. At a normal dealership, thats a 2 minute conversation. At Tesla, I had to call over and over and over to even talk to someone and then I had to wait a day and a half for an email response with the estimate in it. Everyone is always passing you to someone else, someone else is often an email address so you have no idea who will respond, when they will respond, or even IF they will respond. Come on Tesla! Other than the paint issue, the car has been great. So there is that.

Delivery was rushed, I only felt as a valued customer after one guy paused to help, too many people June 30, 2020

Amazing staff that went above and beyond for my “on a rush” request, you guys rock !!

I cant say enough positive about the people at the Tesla Service Center in Bellevue. They were informative, helpful, and patient through the whole process of buying my car and training me on the features of my car. Kudos to all the staff.

Best car shopping experience.

Takes days to get in, repairs under warranty not fixed and then billed for after warranty expires. Nice enough cars and no competition for now, so good enough I guess.

This Tesla team is incredible. Maddie, Tori, and team go above and beyond no matter how challenging the situation. They are always accommodating and always gives incredible customer service. I can thank them enough.

Ive been in the automotive business for 40 years and I have never seen this level of service anywhere! I really appreciate the great work and fantastic customer service. Ive been a Model S owner since May 2013.Thank You

Love my new Tesla, never go back to a gas car

No office to finalize paperwork in, just a common waiting room. Experienced pan handler in parking lot. Would expect much more from Tesla.

I stopped by this store to ask some questions about the Model 3 and they were extremely friendly and helpful. Obviously it was a pretty cool place because it was filled with Teslas, but the layout is pretty nice. Parking isnt great but it was easy enough to find a place that it was (probably?) ok to park in. Would definitely recommend as a good alternative to the mall shop if you want to talk to someone in person or look at cars they have in inventory.

I reserved a model X and all the delivery went with Bellevue Tesla, I saw specific numbers in my tesla account that did not match with what the people at Tesla told me, 3 different people contacted me and all three gave me different information, I am not sure if they were trying to rip me off but they were chargint me around 20k more of the value of the car with almost 18k down payment. I was hoping to get a more transparent process with Tesla and I was totally surprised with this.

They have a very supportive and attentive staff. You tell them whats wrong, they look at it, assess it and then give you what will be the process to get it issues resolved very effective team.

A wonder experience all around. The staff is knowledgeable and friendly, its clear customer service is number one here. Justin the manager, Maddy in service and the two girls up front Marie and Tori are all great to deal with !

I brought my car in for a AC and doorhandle service, Cameron in-service made the whole experience very painless, which is the first time I’ve said that at a dealership, he was great to work with and kept all the costs as they should’ve been and stated I’ll definitely bring my back my car back here for service.Again, Cameron is awesome, give that man a raise!

Poor customer service. Cars are ok but quite buggy. Keep in mind that their range estimates are wildly exaggerated. If they say 300 miles that really means more like 175 miles. Also i would consider the auto pilot features super dangerous.

Test drove the model X. The most amazing experience! I have no idea why anyone would buy anything else at that price range. Jaguar? Bentley? Mercedes? All garbage compared to the Tesla. Behind this this company all the way!

Overrun a long time ago. If it sounds like they are just telling you what you want to hear.... integrity isnt a thing here

Always great service and nice team to boot.

Great test drive experience, lets your get a terrific feel for the car.

Deceptive sales pratices and a snarky, condescending sales manager are going to lose the company a lot of money, IMHO. They increased the down payment by 8k at signing when I had double verified the day prior what the down payment would be. WATCH OUT!!! Also, they do not care about Disabeled Veterans either (how un-American is that?), so sell your stock (if you havent already; I did) I love these cars, but Tesla is just horrible sometimes.

The technicians are highly motivate, know and understand Tesla vehiclesSaw several Model 3 prep for customer delivery. You really have to see the Model 3 in person before choosing a color.Online fotos dont represent the styling queue.Also the build qualify is great. The bright work, fit and finish was outstanding far better than the Model X.Colors: My initial choice was the blue. After seeingPearl White with black interior is the best color combinationMidnight Silver - an excellent choiceMulti color red another perfect package--- Blue is out.Silver is plane Jane - no lifeBlack shows scratches - dont touch meBlue doesnt fit Model 3 styling

It was fun to be there and the guy we talked to Adam was his name. I believe he made experience all the more fun and helpful.

Great service and was able to resolve my issues on Model S

Came in to check out the Model 3 Tesla and was so impressed with the way it drove. What an awesome car!

Very attentive, professional, and well organized. Pretty much what you would expect from a high en tech company.

Most amazing car Ive ever owned!Their service is SLOW but I always (2 visits in a year) feel as though I have been heard.

SERVICE is BAD!! The paint in the rear bumper had blemishes and its been 2 weeks and they still havent contacted me about getting it fix! Secondly, car has 100 miles and it already has a flat tire. Took over an hour to talk to someone and another hour for tow truck to show up. Ever time I call service, the wait on the phone is over an hour. Ridiculous!!