We went here for a coolant leak and had an excellent experience with the service. Jennie was our advisor and she got the issue resolved very quickly, efficiently, and with generous care. She also made sure a couple other things were taken care of, at no charge to us. Definitely recommend going here for car services

GPS and apple play stopped working on our 2018 X5. Called and scheduled appointment.We met Leonardo, he was very helpful and dealt with us with high level of professionalism. Our car was still under warranty, they reinstalled the software, even it took couple of days but he was sending us progress update about the work. We are very happy with the service. Thank you Leonardo.

Jenna Ly was incredible from the moment I walked in until I drove off with my new car. Not only was she professional but she was super personable. She never made it feel like a typical dealership only looking for a sale. She was invested in my wants and needs which helped identify the car I am now in. While I was waiting for the car to be delivered, she kept me up to date with emails and texts! Shes still checking in on me to see how Im enjoying the car and if I need more help with the tech! She goes above and beyond to help you out. If youre ever looking to buy a BMW ask for Jenna Ly! You wont regret it! (Of course the rest of the staff was amazing too)

Seriously the worst car buying experience I have ever had. We only chose them because they had the exact car we wanted in stock.1. The person who helped us literally has never done this before. All the information they gave us was incorrect. They did not know what they were doing or what the process was, and made the experience quite frustrating and confusing.2. We waited for almost 5 hours just for the paperwork to be done. They said that it should only take 30m to meet with our finance manager; we waited for 2 hours for that step. No one checked on us or told us how much longer it was supposed to be. They were not able to tell us what would happen next; just please sit here and wait. Everyone was taking their sweet time, joking around.3. They will try to sell you all the protection package they could. Even though I already said I was not interested, the finance manager repeatedly questioned why and tried to convince us to pay them for extra protection.I would be so embarrassed to provide such terrible customer experience.

I always take my BMW to the Bellevue dealership service center and they never disappoint. Excellent service and attention to detail. I also needed help re-syncing my device to my car this time and they handled it super quickly. Highly recommend!

My husband and I had a very pleasant experience of buying a new X3 M40i from the BMW of Bellevue. From the moment we walked in for a test drive to the moment when we left with the new car we felt welcomed and comfortable. It was a pleasure to work with Sales Consultant Andy Naum, he was very knowledgeable and answered all our questions regarding a model that we chose, all packages, options, specifications, and purchasing options (oh boy, we had a lot of questions). He kept us updated on all steps of the purchase process and was always available for questions. When we picked up the vehicle he gave us detailed training on all of the tech (and non-tech) features making sure we were comfortable with them before leaving the dealership. Also, Andy offered us post-purchase support with any additional questions, operating any of the car features or technology. Thank you BMW of Bellevue for such a great experience and Thank you, Andy, for making a car buying experience so smooth, enjoyable and so much fun! We highly recommend this dealer.

The work was done expensively and on time. Oil change, power steering, and brake fluid flush. No so good. Who ever did the oil change and the power steering change and flush spilled fluid over the engine bay. The extraneous fluid got a mediocre cleaning effort. (My partner suggested that we take the car back because of the burning smell on the way home.)BMW asked us if we wanted a wash and vacuum; which sounded good. I said yes.......Now I know the car wash is broken, and please put the vacuum attendant on notice as they did not do their job.EDIT: Bellevue BMW did reach out (see response). A feeble attempt at best. I ran the car through the car wash and vacuumed it myself. Fluids have already burned off the engine. What is there to remedy? That really isnt the point of this post.The remedy is that Bellevue BMW just do their job and ensure that their employees are qualified and attentive enough to produce a product worthy of the rates they charge.

Good at securing details of the desired car I am looking for. Offered follow-up by agent to understand my needs more thoroughly and that happened within a few hours.. Quick response!

This was our first service experience with this dealer. Since it was our car’s first annual service, it mainly entailed an oil and filter change and maintenance check. The service was extended by 2 hours because of a computer update, but otherwise, no issues turned up. The service advisor, Dan, called to let us know the car was ready and scheduled a ride for our return. My only complaint is that I would’ve expected all the paperwork to be printed out and ready to be reviewed and signed, but instead we awkwardly sat at Dan’s desk, while he printed and shuffled paperwork. Then when we went to get in the car we discovered it hadn’t been washed like we were promised, so we had another wait.

I really appreciate how thoughtful this Bmw location was. Everyone was really nice especially Terry! He was completely honest when it came to helping me choose which car I was gonna take home yesterday and I’m so glad I listened to him! Thank you guys!!

When I went in to look for a new car, Nik helped me tremendously. Hes a very patient guy, pleasant, and was very responsive to my questions and concerns. I chose my X4 M Comp. and I couldnt be happier with my car. Now, a few months later, hes still very responsive and has helped me with a small matter. I really appreciate his service. I would definitely recommend this dealership.

More than fair pricing as we used an app to complete our financing.Spencer is a great salesman and never pressured any part of the sale. So thank you for your professionalismWe did have to stay a little bit later as the controller/financial officer was held up by another party. Still the wait was worth the car super clean and they give you a short in-house warranty. Definitely worth the 1.25 hr spent getting to this dealership.Thanks again Spencer!! Good job!

If I could give this place 10 stars ⭐️ I would. The service is absolutely amazing. I worked with Chris Tommy and he went above and beyond helping me out, thanks again Chris.

This was my first time bringing my car in for repair at BMW of Bellevue. I had an extremely good experience. My car had a check engine light on, needed brake oil service, had a mysterious sound under the car when driving slowly, and some tire pressure issues. I made an appointment easily, brought the car in, and was happy that there were a ton of extremely helpful employees around to get things going. The overall vibe is of organization, professionalism, cleanliness, and open space.I met with my service representative and explained all of the many issues with my vehicle. When hearing about the sound, he ran off, found his shop foreman, and we took a quick drive around the parking lot and immediately heard the sound -- the foreman said Wow, that scared me!. When I asked him if he could fix it, his response was I can fix anything, as long as I can reproduce it.A day and a half later, everything was indeed fixed perfectly, with some key items covered under a warranty I didnt even know I had. I would definitely recommend this place to a friend, and overall this experience makes me happier that I purchased a BMW a few years ago. I had numerous similar very good experiences at BMW Seattle. (For comparison, I have had nothing but terrible experiences at all other non-dealer places I have ever taken my cars for any reason...)

If you go, make sure you ask for Andy Matute. Guy was an absolute pleasure to work with and displayed his knowledge and understanding of the different vehicles. Worked hard to explain the differences of each car before I bought mine. 11/10

I had a positive experience during my visit as BMW of Bellevue. I gave 4 stars because several sales men walked past us while we were looking around. It wasnt until we asked for the sales department that we got to talk to someone. After that it was a great experience. Ben was amazing during the whole process as well as Andrew. I was extremely happy that Ben went and filled up my gas tank for me. It was a pleasure working with him. Overall it was great and I highly recommend.

Dealing w/ BMW of Bellevue was an awesome experience. Beginning w/ the Design/Custom Build of my 2021 X5 all the way through the delivery & training time w/ the BMW Genius. Cory, John & Alex each contributed in their own special way. I have purchased more than 15 new cars in my lifetime ...... NEVER have I been treated as well and felt valued as a customer. I told my wife her next car was going to be a BMW just so we could deal w/ Bellevue BMW again.

Thanks Terry for help me got this beautiful BMW X4M competition 2022.

Great staff. Knowledgeable and friendly. They made the process easy and stress free.

I have nothing but positive things to say about BMW of Bellevue. I have been looking around for about 2 weeks for two (2) AWD vehicles for my teenage twins. As soon as I walked through the doors, I knew I was at the right place. I was greeted by several staff members, including one of the managers. I met with Alp Tanrikulu and Jenna Ly who both went above and beyond the call of duty to find the perfect used vehicles for my twins. After test driving the used 2018 X1 and X2, we decided on getting a 2018 Black X2 with M-Trim for my son and 2018 Oasis Blue X2 with M-Trim for my daughter. Since this was a no-haggle dealership, I knew I got a pretty fair deal. I did see some X2 and X1 cheaper at other dealerships and online dealerships such as Carmax, Vroom and Carvana, but they were not certified preowned. Being CPO was important to me and paying about $500 -$750 more gave me a peace of mind that the car was in excellent condition with an extra year of warranty, past the standard car warranty.The paperwork took longer than expected since I had to fill out paperwork for two (2) vehicles, but the Finance Manager was amazing. She guided me through my first BMW purchased and did not push any additional products on me.Overall, the entire experience was excellent. Both Alp and Jenna responded quickly to all of my questions & concerns and always made themselves available 24/7. I would definitely support their business again, should there be a need for another vehicle. Since I had such an exceptional experience, I am thinking about trading in my 2019 Outback for a used BMW with similar miles.Bill

Reza is awesome!!!! He brought the car to me in Seattle just for a test drive. He went above and beyond to make this process easy as possible.

Recently, I had a great experience purchasing a car at this beautiful dealership. My sales associate, Olivia Chomthong was nothing but helpful. Olivia kept a clear communication of what was entail throughout the whole sale. Thank you for all your help Olivia and keep up the great work!

I received notification of a car that fit my search criteria and emailed Bellevue BMW to get more information. Almost immediately Terry called me back and we chatted for a few moments before setting up an in person appointment. Upon arrival, Terry was very prompt and had the car up front & ready for a walk around and test drive. He answered any questions I had and off on the test drive I went. When I returned, we briefly discussed the purchase process and went inside. Within about 2 hours (including the walk around, test drive & paperwork) I had myself a wonderful new car. Because of Terry and his preparedness & knowledge, the transaction was smoother than probably any car purchase I have ever done. Also, there was no BS with the finances. No pressure to buy anything I didnt want, which was exactly the way it should be. Thank you Terry and Bellevue BMW.

Ive bought many vehicles over the years and I must say the purchase I made at BMW of Bellevue was the most pleasant, low key and non-combative Ive ever made. Sarah was the complete professional youd expect even when purchasing a used vehicle. Two thumbs up! Thanks.

Won’t take my car anywhere else for a service. BMW Bellevue and specifically Milko provide wonderful customer service. They are professional, up front, and communicative. They are honest about what needs to be done and the time frame I should expect. Most importantly, they treat customers with respect. Thank you !!!!

We recently purchased a 2021 330i from Bellevue BMW. This is the 3rd BMW my family has purchased from this dealership (1996 328i, 2003 525i, 2021 330i). Our experience with the dealership has been great and that is the reason we keep coming back.We have been driving our new car for about a month now and we enjoyed every minute of it. The car has truly lived up to its claim of delivering the ultimate driving experience. We are contemplating on trading in our second car for another BMW.Jenna Ly was our sales advisor on the 330i and she made the overall experience enjoyable and stress free. Unlike others, she was honest and did not pressure us to make a purchase due to the current shortage of cars. She was an excellent listener and tirelessly worked to find the trims/options that we were looking for and ultimately gave us great advice on selecting the perfect model that satisfies all our needs. We highly recommend her and BMW of Bellevue to anyone who’s in the market for a new car.

Very positive experience having warranty service performed on my car. My service advisors, Matthew and Jennie were both courteous and were knowledgeable about my M3. Would definitely recommend taking a car to BMW of Bellevue for warranty services.

Cody, Ely, and Elie worked hard on making my purchase across the entire country very easy. They setup everything and the car arrived in perfect condition. I never purchased a car online. They clearly know how to satisfy there customers.

Service is always awesome! Really had a great experience this last time when I needed my windshield replaced.My sales experience this time was great too. I think I harbor a grudge from the time before. Long story, wont get into details.. UNLESS YOU WANT ME TO. Bottom line, BMW has been pretty good to me since 2007 and so I keep going back.

Worked with both Sarah B. and Corey F. - They are some of the best people to work with and were able to help out even during this chip shortage with a 22 X3.I am incredibly meticulous and stubborn when it comes to big purchases and these two stuck with me the whole way. Highly recommend asking for them when you go in next for your next car.

We had a great experience working with John Lee for our BMW purchase! He was courteous, friendly and communicative. Thank you for making it easy and taking care of us!

The only dealership, I will buy and service my BMW from. They are always friendly and have provided me with excellent service!

Client Advisor, Terry Yin was very knowledgeable, kind and welcoming. He answered all the questions my family and I had. He made our first experience at BMW unforgettable. Thank you for all your help Terry! Highly recommend!

Jennie was my service advisor and was very helpful. She instructed the technician to perform a minor interior repair at no charge to me, which saved me a fair amount of money. That was really nice, and I appreciate it!Thank you!

In only had experience so far with the sales department: I purchased a car from BMW of Bellevue and overall I had a great experience. The sales agent showed me several cars I might be interested in, I was able to test drive them and ended up purchasing one on the same day. From my past experiences, some other dealerships are very aggressive in trying to also sell you paint/fabric protection and try to make you feel bad if you dont take it, but I didnt got that feeling here. Inside the dealership it was roomy and good lighting in the showroom to view the cars.

I have an excellent experience purchasing my 2021 BMW X5 from Bellevue BMW. My sales associate was wondering and the entire team was helpful and accommodating.

Ben was very easy to work with. No hassle test driving cars. Took one home for 2 hours so my wife could sit in it before buying. Friendly negotiations. Speedy transaction. In and out in a couple of hours with a new M440i. Love it

I dropped my car off for service and Chris was my service advisor. He provided excellent communication and explained everything very thoroughly. Car was returned washed and earlier than expected. Excellent experience!

Overall, the service provided by BMW of Bellevue was great! The service advisor, Angel Pinedo was extremely pleasant to work with and very helpful. After the service was completed, he continued to assist us in trying to reconnect our iPhone to the vehicle. The only issue was the timing for the loaner vehicle. Since the dealership did not have a BMW vehicle for us, we had to wait for 30+ minutes for Enterprise to find a car for us!!!

Had a great experience. Was quick and everyone goes out of their way to keep ya informed and comfy while waiting. Got to see my guy Andy N whom i have now bought three cars from. Ask for Andy hes great to work with

The good: great cars, nice sales people, decent rebates and APRs even during the pandemic. It only took a couple hours before we could drive our new car home.The bad: right before signing the final financial agreements they start selling you $15K worth of extra insurance explaining how expensive it is going to be to own a BMW. From $15K they slowly slide down to 5K, then to 2.5K and then to $1999. It reminds me a timeshare area of the Cancun airport. Just terrible.

Darrin from Bellevue BMW didn’t stop looking for my dream car until he found it. He was exceptional to work with and I very satisfied with my experience. I highly recommend Darrin and Bellevue BMW to all!🦄

Olivia is very helpful and professional. She prepared everything before we got there, and we were able to get all the paperwork done in just couple hours. And I also want to say thank you for bellevue BMW dealership. During this pandemic, the car dealerships are experiencing chip and parts shortages, many of the dealers increase the price, but Bellevue BMW doesn’t ( except for those true Ms), they are trying to treat customers fairly, thank you. I also got the royalty discount of ＄750 on my new car.

It is a great experience with the sales rep., Cody Simmons in BMW Bellevue. He spent many hours with me to pick the right BMW X3 with all the features I needed. He communicated very well via email, phone call, and on site visit which saved huge of time for me to avoid back and fore. I really enjoy having Cody as my BMW sales rep. based on his hard work, honesty, and customer focus. That makes me bought two cars from BMW Bellevue in two weeks. :-)

Great experience. Uwe was incredibly helpful and patient with all our questions. He helped us find the car we were looking for and we love it! Alp gave us many great tips regarding the car, was extremely kind, and really wanted to make sure we are driving away happy. The payment process can usually be quite boring with all the paperwork but Dorela somehow managed to make it simple, fun and efficient. Thank you BMW of Bellevue for being so great and helping us find the right car for us! All we want to do now is drive. :)

The people at BMW of Bellevue were awesome, especially our service advisor Aaron Weaver. We were traveling through the Seattle area in our BMW i3 when the check engine light came on. They were able to schedule a morning appointment right away, provide a loaner car, and get the problem fixed by early that afternoon. Excellent service, professional and courteous treatment, and a very pleasurable experience. Highly recommend them to anyone needed to service their BMW.

The salesman I dealt with Nick was really cool..I call them Thursday evening and by Saturday I was driving off the lot in my 750i..The process was 1,2,3...I will definitely come back to BMW OF BELLEVUE to upgrade my BMW...The people were nice and made me feel comfortable. Especially as a black man..NO WEIRDNESS...

John Lee from Bellevue BMW provided us very detail information and options regarding to the new features, functions and the market situations of different types of vehicles, his customer service is friendly, professional and superb. I will definitely recommend him for his service to family and friends!

Bought a new 21 M4 from Brandon Padilla. Brandon is by far the most knowledgeable sales advisor Ive met. Loves to talk about the technical aspects, which is very crucial to a M customer. He is excellent to work with. Chris Toomey has been my service advisor since my previous X5, he has high level of attention to detail and will do everything he can to accommodate requests. Chris is very responsive and respectful.

The Service we received was outstanding. From the drop-off to the pickup not a mark of excellence was missed. Everyone we met we top notch professionally pleasant. Our requests were all met. The overall experience was perfect. This the reason we travel all the way from Port Orchard to get our X3 serviced at this dealership in Bellevue.

Friendly salesman and good service as I was buying a new car here. Clear and easy communication to make a deal on the purchase after my 30 minute test drive. And, since I drove my other car to the dealership, after I bought the new car, they let me first drive my new car home, then picked me up back to the dealership, and then I drove my other car home. Very good service. Nice follow-up, too. Thank you so much.

BMW Bellevue and Cody Simmons, our sales professional, provided the absolute best car purchasing experience we have had. While waiting for finance to review documents, Cody did everything possible to make us feel comfortable, including offering a meal. Moreover, Cody was knowledgeable, friendly, and a consummate professional. Cody is an asset to BMW Bellevue. Also wish to congratulate Codys manager, Uwe, who provided exceptional support through the process.

Super responsive BMW dealer with helpful staff and lots of amazing cars. My purchase experience was the best I’d had buying a car and I’m loving my X3 M40i. Their facility is spacious, quiet and beautiful. I highly recommend.

I just purchased by second BMW from Bellevue BMW. I received an excellent price for my trade-in and a generous customer loyalty discount. My salesman, Brian Liu, was great to identify a car in production that met my needs. The car arrived earlier than expected and the sales portion ran smoothly. I highly recommend this dealer.

Outstanding customer service, a great environment, and knowledgeable, caring staff. Our salesman, John Lee, knew the car inside and out and went out of his way to make our experience wonderful. The follow-up support has been amazing. I highly recommend this dealer. And our car is great.

Terrific experience with Zack! No pressure, tons of product knowledge, honest feedback, Zack didn’t “sell” us a car, he helped us buy a great car. Would definitely recommend Zack and BMW of Bellevue.

The parts Department of BMW of Bellevue deserves 10 Stars 🌟1- Always polite and professional2- Kind and generous with their time3 - Above all they are knowledgeable and know what they are talking about even when you dont 👍 Thank you all at parts .

The service team was incredibly supportive and helped expedite the repair process. The cost of parts and labor is too high comparatively to other repair shops and that is why I gave 4 stars instead of 5.

Exceptional customer experience thanks to Jennie Mao. Her proactive, solution-driven approach to service made our first visit to Bellevue BMW memorable. She exemplified what customer service is and should be and I wish all of my customer experiences were this enjoyable. Well done!

Vehicle was serviced in the predicted time. The technicians noted degraded wipers and low battery in the key fob, which replaced. Our service manager, Aaron Weaver, noted that we are mobility limited and moved the car to our location. Thanks,A very well done service!

They mark up all of their cars over MSRP. (The M4 below is marked up $10k!!). Even used cars with miles are marked up more than the price of a new car. Ridiculous and it makes you feel unwelcome and cheated out of your money. Nearly impossible to get anyone to help you as they claim they are all busy helping others.

Hector and Ethan in parts are the best! From my first interaction with Ethan on the phone, he answered my questions, ordered my roof rack and just provided great customer service. Hector was amazing when I showed up. He not only put my cross bars and roof box up, he showed me what to do each step of the way so I could replicate it in the future. Thank you for your amazing service! You are lucky to have these two on your team.PS.... BMW of Bellevue...train other associates to answer the phone when your receptionist steps away. It is a little frustrating walking in and seeing the amount of people in that building when NO one was answering the phone the other night.

I had a great experience at BMW of Bellevue. Special mention to Sarah & Frank who made the whole buying experience very seamless and continued to help even after buying the car. I highly recommend!

The service rep was very prepared and informed. Clearly knew the history and made appropriate recommendations. Very satisfied with total experience.

I recently got the 2021 X6 M Competition from BMW of Bellevue. My Client Advisor was Andy Naum who was very professional and helpful the entire time I was there. I was turning in my 2019 M550i and upgrading it to the X6 M Competition, Andy and the Finance Manager, Elyar Samadi made the whole process very quick and easy. It was my second time working with Elyar at BMW of Bellevue and he was equally courteous, respectful and professional if not more this time.I highly recommend BMW of Bellevue if you are considering purchase of your next car or trading in as they have an amazing selection of cars, including special editions that are hard to get by at regular BMW dealerships. Absolutely love their new location.

Aaron Weaver did an excellent job taking care of us and our X3. He was attentive, knowledgeable and courteous. He even promptly mailed back the keys we left in the loaner car.Our X3 is running great and came back exceptionally clean.We appreciate your quality of service!

Bellevue BMW did a fine job. They had the (used) car I was looking for. The salespeople were very responsive and really communicative without being pushy. Jenna Ly has been very helpful and explained their process well. I came in with my own financing but they were able to get me an even better rate. The only negative is that the final “detailing” they did before handing the car over added a sickening smelly perfume to the interior that I’m trying desperately to get rid of. I recommend not letting them do that if you buy from them. Overall, it was a fine experience.

I moved up from Los Angeles recently and BMW of Bellevue has renewed my faith in service! I arrived and Aaron was ready to great me and take care of my vehicle review on time. I was given the loaner vehicle within minutes, and I was back on my way! When it was time to switch back, it was equally seamless. Thank you, Aaron and BMW of Bellevue! When I do have a complication with my X7, I know youll be there to make it all better!

From the moment you walk in everyone was super friendly and low pressure. Amazing customer service from Spencer West, Sales manager and the finance team.The most enjoyable experience I’ve had buying a car.

A very poor customer service. I got a car from the dealership and had to bring in to the service center the very next weekend itself as the wheel alignment was a little disturbed. Shows that cars are not maintained properly.I went to the dealership in a new BMW and they gave me a low class (base Nissan) rental car as an alternative, and that too did not have gas.If you are running short on loaner cars, at least provide an alternative car of the same class.Moreover, when I picked up the car back after a couple of days, it was all dirty. Completely unacceptable. Check out the photos I attached to this review. Never expected this from a BMW dealership.My last car was a Mercedes from the Bellevue dealership and was so happy with the customer service. To anyone reading this review, I would recommend you to stay away from this dealership.

Overall really great experience. After going to Audi and Volvo, the experience and attention we got at BMW of Bellevue was outstanding.Darrin was super helpful, enthusiastic, and patient with our questions. Totally respected our pace and our process and wasn’t pushy. He was awesome to work with and really thoughtful in helping us make the rush choice.The only negative we had was once we made the decision to move forward there was a really long wait to lock in the deal. Finance was busy with other customers and we had to wait at least an hour to start that process. That was annoying but it is what it is.Overall everything was really positive and the experience, friendliness, and attentiveness of the staff of BMW Bellevue is what really sealed the deal for us.

Zach was a pleasure to work with. He knew exactly what I was looking for and found my car. I never felt pressured. The entire experience was seamless and enjoyable with friendly people in a comfortable atmosphere. I highly recommend doing business here.

Coming from someone who is not a fan of the usual car buying experience I have to say that everyone involved in helping me with my purchase was extremely helpful. I never felt pressured to buy something I didnt need and were willing to work with me to keep me at a price point I could afford as much as possible.

Poor level of service. I wanted to buy a gift accessory. I checked the hours of the location on Google Maps - it closes at 8pm. I contacted an agent to double-check the hours - it closes at 8pm. I came at 7:30pm. The dealership was open, some employees inside. We entered - nobody greeted us or asked the purpose of our visit. We went and chose a gift accessory from the shelf. Then we couldnt find a cashier. We went to an employee who was working nearby. Turns out the cashier ends work at 6:30pm. No apologies, no attempt to help us. You can come tomorrow. We asked the status of our car repairmen (which is in other branch - in Seattle). We dont have access to their systems. So we had to leave without the gift and without the information about our car. I dont have time to go back and forth to the dealership. We are loyal BMW customers and paid a lot of money not only for the car, but also for a good level of service. Customers time should be valued.

Outstanding knowledge & customer care in the service department!! This was my first time here & I am sold.

We are with autonation for years in 2 locations. (2 car makers). All good, this time was Excellent!- Geico left car at night (flat tire), Mat called, was fixed with 0 intervention on my part (aside of approving price offer of course, for the new tire). Credit transaction over the phone (Ive asked for it) and tel call to let us know car is ready for pick up. Can not get better than that (maybe a car shuttle to pick up up but it was finished late late afternoon so I guess no one was avail to coordinate the service).Perfect resolution, minimal intervention. Prefer that than wasting time waiting around :-)

I made an appointment online which was super easy and convenient. Due to the nature of my service appointment, an airbag recall which requires a replacement - I called to confirm the airbag recall would be resolved at my scheduled appointment. I was informed, yes, yes it would be fixed during my appointment. At arrival all employees were gracious and kind. Nearly two hours later, NO airbag replacements on site. I was informed they ran out of airbags four days prior and I would be called back once they were in stock, a minimum of two weeks. It is extremely frustrating to have gone through all this trouble, wasting my personal time, gas etc., all for nothing. The service advisor of course apologized, but very unfortunate for me. UPDATE: A couple of days later the service manager called me and was absolutely wonderful in rectifying my situation. It truly was top notch customer service and a great phone conversation. I look forward to their future services.

Update: went for first service here, Leonard was so helpful. This is the first time ever in my experience, a service technician actually verified my concern on road. I owned a Ford before, even after multiple complaints about similar problem, it was never addressed.I recently brought a X3 from BMW of Bellevue. Keino Patterson was helping me with this purchase. He was very knowledgeable and helped me find a very good deal. He was very patient helping me change the vehicle even after finalizing the deal. Car was washed cleaned and all ready for me to pick by the time I arrived.

Jenna was very friendly and professional. Had no problem test driving the car, which I absolutely fell in love with. There was a lot of waiting, but it was on a Saturday so not too surprising. My experience with the service center has been great as well, quick and very accommodating. Looking forward to my next visit.

Andy was very helpful! He had another customer He was helping and still had time to grab the rover for us for a test drive. Helpful and personable from start to finish. Not having to spend all day at a dealership is amazing!

Great service and best parts dept that will work with you and get you the parts you need and sometime don’t need but want:) Shout out to young fella Alexander at the parts dept. who was very professional and competent in helping me find and place an order for $3500 worth of parts. Eventually will be back for more great service and parts for my X5.

Reza was a trusted advisor and helped us with our decision on finalizing a car. He was very responsive and knowledgeable. We felt comfortable as soon as we stepped in the showroom and that goes a long way for customer like me to decide. Thank you BMW BELLEVUE TEAM.

On the positive, they seem to have fixed the issue two other BMW Dealerships couldnt. On the negative, I have to make a trip back to have something else reset that wasnt done at time of service. Since its a 100 mile drive for me each way thats a noticeable inconvenience... I feel like they mentioned they were going to wash the car when it got serviced too, that never happened, so maybe I just imagined it.

I was quoted to repair 2 items on my car. They only repaired one, said the other one was fine and my final bill was more than the initial quote for both items. If I had known they were only going to repair the one item at the cost initially quoted I would have taken my car somewhere else.

Mostly good experience from nice people.My only real complaints:1. I bought a plug-in hybrid. They filled the gas tank but the battery side was empty. I had to charge it for many hours at home. Not a huge deal, but as a customer service thing, charge the battery, please.2. I first saw the car online and had checked off interest in home delivery, but was coming in the next day, alone, to test drive it (via reservation, which worked great). Since I decided to buy while in the store, I was most of the way through the process before being told Id have to drive the car off the lot immediately after purchase. I was very lucky I had a friend available to help. I had to drive the new car home, then get picked up and driven back to the dealership to get my old one. Such requirements need to be clarified better up front. Or, you know, since Im buying an expensive car, do the service of delivering the car the few miles to Seattle. If it means me signing the final papers and giving the down payment at home, so be it. Was mostly e-signing anyway.Thanks.

Chris was great to work with. Will be back.

The maintenance department and Matt Johnsen it awesome!

Mistakes during a recall repair, but excellent service helped make up for it.I took my car in to the dealer for a recall repair and on the way back from the repair the car ran into issues with the coolant system.Obviously super not happy about the fact that a mistake like this made it through.. but the service team did act quickly the next day to investigate and repair the issue that occurred. Brian and his team were very helpful in helping understand how it happened and offered to make a repair that wasnt part of the recall repair as a way to help me with the inconvenience that was caused in the original mistake.Something so frustrating was much easier to deal with because the service team worked with me transparently and honestly to make it whole.

We had an unfortunate experience at BMW of Bellevue. It was our first time at this dealership, and scheduled service for our X5. We knew going into the appointment we would be paying additional for labor and mechanical parts than other BMW certified mechanics, but hoped the customer service experience would have been exceptional and timely. We indicated we would need a loaner vehicle while our car was being serviced, which was difficult to secure due to nation-wide shortages, which we understood. But our service required multiple days of investigation by BMWs tech. We had to switch vehicles a couple of times during the week because we were told our vehicle was ready for pick-up and wasnt; and when we eventually did pick up our vehicle, we had to bring it back twice because the vehicle was not adequately fixed and still showed the engine indicator lamp. It was apparent that the techs testing was not thorough until we returned it for service through multiple checks. On the last pick up of the vehicle, after being reassured we would not be back for service for a long while, the second time we turned on the engine, the indicator lamp came on again and our diagnostic tool fired off additional error codes. We ultimately decided it would be best to take our vehicle to a separate mechanic for the trouble of continuously returning for service, general inconvenience through miscommunication, and overall cost for value we received from BMW of Bellevue Service. The staff was apologetic and made several attempts to correct the issue, which was appreciated. But ultimately after several thousand dollars of repairs, they still could not resolve the underlying issue with our engine without several attempts. They addressed some, but not all of the vehicles issues. And we werent confident we paid for the right parts/labor for what was actually causing the engines indicator lamp to trigger for the services rendered, which stripped our confidence we made a good decisions about what was worth fixing.

An outstanding Auto Dealership. This place is beautiful, the staff from the GM to Sales, service, and others are friendly, fair, and courteous. This was my second purchased vehicle experience and I will continue taking my business to them. Andy the sales representative, and Anthony the BMW Genius were outstanding young men.

When we visited BMW of Bellevue, we were greeted by Rob and then Rob introduced Olivia to us. Olivia assisted us throughout our visit along with Rob. Olivia recently joined BMW of Bellevue and didnt know much about the stuff going around, still she was very helpful. She always ensured we are enjoying our visit there and getting all the required information.I also wont deny the people there have really amazing sales skills and knows how to change your mind. But on top of that the customer service is just amazing.When we finalized a car to buy, my wife asked Olivia and Rob over phone to keep our future car ready for pick-up, under good lighting area and decorate it with a bow & a balloon so that she can click good pictures of the new car. Rob didnt make any promise but said hell try to arrange it. And when we reached the dealership on that evening for the pick-up, there was a big red color bow kept on the hood of our new car along with a very big hydrogen balloon. It was visible even from outside of the dealership and my wife almost cried looking at our new car with a bow and a ballon.Also, the dealership usually closes at 8 pm but our financial paperwork took time and we came out almost by 10 pm from paperwork meeting. Almost everyone left from the dealership but Olivia choose to stay till we were there in the dealership until we drove away in our new car.These are the small gestures which made our experience wonderful and Id always love to visit BMW of Bellevue again.

Michelle was very helpful & efficient with scheduling my service work on my BMW X5. She kept me up to date throughout the process.

BMW of Bellevue provided the best in-class hospitality and guidance in choosing our first BMW vehicle. Sales Rep Nick was amazing and his guidance to first time BMW owners was a top notch. Me and my wife were able to trade in our old car which was valued at a great price making our new BMW X3 more affordable! Thank you again!!

Cody, was our salesman at the Bellevue dealership and I can’t brag enough about him. He was very welcoming, helpful, a good listener and really went out of his way with his service. He’s knowledgeable and knows the ins and outs for every question we threw at him. He knew we weren’t sure about the car, but, he did his best to ensure we have all the information we need. He was very prompt in his responses. He’s definitely the reason why we bought the car from Bellevue. I see him doing very well in his life. He’s got the right attitude, kudos!! I highly recommend Cody for all your future BMW deals, you won’t be disappointed.Sarah helped us as well, she’s friendly and answered any questions we had and is a good salesperson as well.

World class customer service. The whole buying process was made fast and easy by all the staff involved in this transaction. It was A GREAT EXPERIENCE and I highly recommend BMW of Bellevue for your next car purchase.

Thankful for my service advisor Chris Toome who took exceptional care of me this morning! He walked me through the maintenance that needed to be done on my car, escorted me to my Lyft, got the car washed and pulled up promptly, and even saved me a couple bucks in the end. Thank you so much :)

We had an excellent experience with John Lee at this dealership. We made an appointment through the Costco Auto Program, and though we originally started out with another sales agent who then moved out of the state, we completed our purchase with John. From the get-go we knew he was going to be a top-notch person to deal with. He was friendly, professional, transparent, and clearly wanting to do his best to make our experience positive and memorable. The stereotypical smarmy, know-it-all car salesman—this is exactly what John is NOT. We hope BMW Bellevue knows that theyve got an A+ person in John Lee, and that he is the kind of sales professional that will best represent their business and their brand. We love our car and look forward to many future dealings with John at BMW Bellevue!

Excellent experience at this dealership. Everyone from the front desk to the sales associates to the manager were all friendly and eager to help. Our client advisor was Jenna. She explained the features and differences of each car we looked at helpfully. Anything she didnt know, she would find out immediately. Thanks to her, we excitedly got one of the cars with our desired add-ons. She worked hard, stayed late, and assisted us during and after the paperwork, which started near the end of normal business hours. The car offers a smooth ride that matches our purposes. Jenna showed and demonstrated all the unique features during the test drives, so it is easy to engage our cars features. Overall this was a happy experience searching, purchasing, and, of course, driving a new car.

I purchased my 2019 X3 here a few years ago. Frustratingly, the customer service is hit or total miss. Thankfully, this time around I had rep Leonard Mayorga and he was wonderful. Leonard took some extra time with me and actually walked me out to my car to go over a few of my questions and concerns inside the car so we could troubleshoot together. He was great and friendly the entire time. Other experiences Ive have at this location with other reps, had bordered on awful, so I appreciate his ability to provide great customer service.

Very efficient service and attentive service advisor.