Literally no carts, then my wife has a hard time walking due to multiple surgeries and each time we have been to walmart there is no buggy. The one time there was it died within a short amt of time and tried to tell a employee who says very rudely maybe you should have checked the battery first. Which of course I had and it was fine.

Me and a co-worker had to go in just to get some spare keys made real quick. The staff was super friendly and helped us get everything done right away and we even had some fun honking back and forth with the pretty cart girl in the parking lot!

Horrible customer service. The employees see u looking 4 stuff & just ignore u

This was by far the busiest Walmart that I have ever shopped at. Long lines at checkout with many checkout Lanes unmanned really made the shopping experience very stressful. I would say y that the store was well stocked and clean.

Maybe one day a new store will open that will allow me to break up with Walmart for good. Why again, were there 30 checkout lanes ever built, only to add more self-checkouts and there are still no floor associates around to help.

My shopping experience was good, even I didnt get to make a purchase that I wanted, because there werent any associates at the fragrance counter.

Its a busy place, but they typically have everything in stock. Just redid the interior and exterior, so it has a fresh new look. Staff seems helpful but very rushed. Subway inside, so thats helpful.

I went to 3 different department. 1) customer service to return an on line purchase. She complained that it was her lunch time and someone needs to relieve her. 2) I cashed in my change through the machine in customer service and then went to a cashier. I tried making conversation with her but she just ignored me and said nothing. Then I went shopping, when cashing out she was the most helpful nicest person in that store. Her name was Keeyum. Yes thats how you spell it. She brought my experience from a 1 star to a 4 star. If if werent for the other two employees it would have been a 5 star.

My experience lately with this Walmart has improved greatly. I had a terrible experience a number of times in a row & stopped using this location. But I decided after a couple of months to risk trying their grocery pick up service again & have been really pleased with the improved service! Thank you.

I’d like to know why you have 18 check out lanes, but every single time I come here, there are only 2-3 open. I’ve been coming here for 10 years, so don’t give me the short staffed excuse.

This Walmart location add more pool chemicals in stock then most any store Ive seen in the past 2 months. However no Hardware such as filters in pump accessories and exedra.There Ill mapping for locating products seem to be superior however they had little-to-no self check-out line an older checkout lines were extremely long

Wal-Mart is just a bad place. Prices are hard to beat!!!

Helpful staff and they do their best to keep the shelves stocked even with all of the daily chaos.

Understaffed to handle grocery pickup. Understand situations happen but the app notifies the order is ready for pickup however due to the delay it could not be fulfilled in a timely manner. I waited 1 1/2 hours with no end in site. The app should alert of these kinds of situations and offer options. Customer service went to voicemail. I ended up contacting the corporate support to issue my refund. Waste of time and was a hastle.

They had everything I wanted that day and the store was clean. Only problem I had was there were at least 5 people in each of the 4 registers open while the self checkout was all used with a line of 20 people waiting. Seems silly to have people get frustrated waiting to be checked out because of NOT opening another register. I hate the self check out, I do not work for Walmart and should not have to check myself out. I understand the self checkout could be for 10 items or less, but not for a full cart. Stupid.

We always get out prescriptions filled at this Walmart and are quite pleased with how quickly they fill them.

Surprisingly able to get in and out quickly, with everything on my list. Much different than my previous visits.

Its another Walmart good to get in and out but dont expect the staff to be too friendly, they can care less about ya needs

Placed a pick-up order. Checked my items and found my order incomplete. Had to go inside store to customer service and wait in the return line for assistance. The cashier didnt know what to do with my situation and asked what I would like them to do.I suggested getting someone over to correct and complete my order. Then was asked to step to the side after they called for a pick-up associate.I asked to speak to a manager. Waited approximately 20 minutes for them to arrive and make excessive excuses about why what had happened occurred.Manager finally went to retrieve what was available and charge for the items because I hadnt been charged for the items.Second time using pick-up services at this location, second time getting it wrong ( which is why I knew to check my order before leaving ).These experiences defeat the convenience and social distancing theory.Better to shop for yourself if youre going to end up in the store anyway. At least you have a better chance of completing your list and getting EVERYTHING you need.

Just walk in today long line no urgency from management i hate walmart

I do not use the self check out but the line was 2 blocks long . I am 90 yrs old and do not feel like doing the unpacking and repacking and bagging my items more checkers are needed so the trip could be more pleasant

Absolutely NOTHING on shelves in frozen / refrigerated areas. Little to nothing in dry goods.. Stocking is something that should be done AROUND THE CLOCK. Very disappointed. Id say its the worst managed Walmart in the Belleville - OFallon - Collinsville area.

I suppose Im starting to miss express check out lines where I dont check myself out. Also, there were limited Ill options on large, spreadable butter. And, ice cream was unsightly with frozen ice hanging off containers. I realize such a large operation can be a challenge, so I still rank them high on overall performance.

Great store....hard to find associates. Under the circumstances due to shortage of workers....i understand.

Thank you to Joshua from electronics who helped me today. I was quite angry at the photo machine chords that were not correctly connecting to my phone. He not only got me a new chord but he walked me through the best options for getting my photos from my device to the computer. Since instant print wasn’t working at the time I was going to have to wait till the next day to get my photos and he said that he could have them finished in ten minutes so I could take them home tonight. Thanks to Joshua from electronics, this made my experience a 5/5. The only reason I marked it down a star was for the following reasons:Other things to note would be that the store is almost always well stocked, the employees can be nice and helpful but occasionally just like in any other place, you’ll find one that just isn’t having a great day. The bathrooms are really nasty so I wouldn’t use the restroom there. Everything else about this Walmart I really like but if I could suggest one improvement it would be clean the bathrooms more often.

I tried their grocery delivery today. Dont waste your time. I placed my order and got a notification that my groceries were on the way a couple hours later. All good there. The driver shows up to my house, parks, sits there with her door open for a few minutes fiddling with her phone. Then she closed her door and drove away without delivering anything. Then I received a notification that specifically stated the driver cancelled my order. Nothing more. I had to call the 800 number to even get a refund. I tried calling the local number to see if she even came back to the store with my stuff, and I was put on hold for 45 minutes. This place is awful. Shop at Aldi, Schnucks, Farmers Market, Fresh Thyme, ANYWHERE else.

Great store and friendly staff but needs to do something with the check outs. The lines they had open were full but but they had a lot of lanes closed. Open up more lanes.

Shopping carts are horrible. Worker offered me one on the way in and the wheel was wobbly in the rear. I gave it back and got another cart. It was hard to push. Also had a guy begging for money down 9ne of the isles. Didnt feel safe inside. Outside they have a security truck watching the parking lot. Lets you know what kind of neighborhood you are in.

Always friendly staff..customers not always!! I utilize the pick up option a LOT and get my groceries weekly that way and its an awesome convenience when you have children! I wont go back to going in store for groceries unless they stop the pick up service- very appreciated!!

I went in for 2yrds of fabric and stood at the counter while not 1, not 2 but 4 employees walked past me without any offer of assistance to contact someone. Even if they didnt know how to do it. I then walked over to electronics and waited patiently for the associate to finish with his current customers to request a page for someone. He obliged me and thus I went back to the counter to wait yet another 10 minutes 😒. I then spot a young man Kyle walking by, asked if he knew someone who could assist me and he said that he could. He did and Im grateful. He saved you all enough to receive the 1 star.

Dr. Hartig in the vision Center is amazing! He is always willing to make himself available, and he takes the time to always listen!

I love this Super Center Store Walmart... The employees remember you and treat you like Family.. And let me give an Honorable Mention to Walmart for being outstanding during this Pandemic.. Walmart actually was first to Set the Stage for wait time upon entering the Store during these trying times of the Pandemic and guess what? That Worked!... And they set a time for our Senior Citizens, Outstanding... I also use the online delivery and I give that an 8+ ...Love this Walmart!

Dont waste your time with this store. Ever since the 24 hour service disappeared I cant stomach Wal-Mart anymore. I hope this company fails for giving in to nanny b.s over reach tyranny. I used to love this Wal-Mart now that its not 24 hours any more....YALL LOST MY BUISNESS. I USED TO SPEND 100S OF DOLLARS WEEKLY HERE!!!IM SICK OF IT!!!!!

I waited 15 minutes for help in crafts after a worker said she would get someone, then went to the service dept to complain that I got no assistance. She called a mgr and told me to go back to that Sept and someone was on their way. Went back and stood there another 10 minutes, still no one.I needed fabric cut so I went ahead and measured it out and cut it myself. Waited another 5 mins and still no worker appeared. Other workers saw me standing there and cutting my own material. Do you think any of them stopped or thought that was weird . . . Not a one !!! Another customer asked me for my assistance since they thought I worked there!I walked away and left what I had cut and intended to purchase .That store might as well close. No one there wants to help you. Never going back to that location!!!

Its a beautiful Park great for all ages they have a wonderful playground for children. The swimming pool is right there in the park.

They oy have 2 actual cashier lanes open at a time...which is ok for normal shopping because they have the self checkout open...but if you have WIC your looking at LEAST a 30 min wait in line

Generally they are ok. Today they really dropped the ball on a pickup order. They ran 2 hours late, including 40 minutes after I was told “it’s ready.” I spent 15 minutes on hold trying to get through on the phone to ask what I should expect. Usually they’re ok (except the one team member has a conflicting/strong personality)…today was frustrating.Probably would’ve been 4 stars before today.

The Auto Center at this Walmart tried to charge me $112.00 for a new tire when all I needed was a patch job that cost me $15.00 At Fix-O-Flat, Inc. Plus my tire is a Continental Bronco 2021 tire I would still have had to replace and take off the $112. 00 Walmart tire and get a New Continental 2021 Bronco tire. That would have run me about 200.00 Dont take your cars here for repairs unless your ok with possibly being over charged taken advantage of and robbed out of your hard earned money I would have been out of about $350.00 dollars for something that only costed $15.00 dollars WATCH OUT FOR YOUR MONEY!

Walmart is Walmart is Walmart. Thats literally all I can say and youll know exactly what Im talking about. This one was slightly different because when I first walked in it wasnt laid out exactly as I had pictured from the thousand other Walmarts Ive been to. I got what I needed and left and I did use the self-checkouts which is always a go-to.

Less thayears past, past, but still an awesome experience!Only a partial day for an actual 2-day.

This Walmart is especially nice. Well-stocked, nice staff, very clean and the crowd was not too bad. Keep up the great work.

Moved pets supplies to back of store by cleaning. Ugh so hard to find stuff at Walmart anymore. Bathroom stalls were all filthy except one. Staff very friendly though thats why I gave 2 stars they deserve 5 but store brought it down to far

Stopped in for a few items, while passing thru town on vacation. It was later in the evening but still pretty busy. Store was clean, everyone was nice. Alot of activity in the parking lot, people hanging out, gathering in groups. They had security driving around, but he didnt stop once.

The associate Taylor did an amazing job in The Pick up department. Kind, considerate and efficient.

I havent been to this store in a few years. This is one of the most beautiful Walmarts I have been to. Looks good/clean/organized.

Never more than 3 checkers. Takes FOREVER to get out of the building. At least Ofallon has self- check conveyers so people with more than 20 items dont wait forever in line.

I quickly remembered why I dont use THIS Walmart, they do NOT price match on THEIR ADVERTISED items. I found what I wanted which was in stock on line and in store I went to buy it in store said item was $168 and change before tax. But advertised as $118.00 flat. They would not price match I had to pay $130. For a tv THEY ADVERTISE AS $118.00 Im thru with this store and referencing folks to shop here. I will only shop with Edwardsville. At least they have INTEGRITY & HONOR THEIR OWN POLICY.Just dont LIE Walmart why LIE and advertise one price but really another and they not have integrity with your own policy. Im baffled

The store is not bad. But the shoppers lately are horrible. The sporting goods section might as well close. Going to start visiting other stores where they are not woke.

I realize Walmart has just about everything that you possibly could need. Unfortunately, no staff to assist you as they continue to move products in different locations. After walking sure the store for 20 minutes trying to find an item they once carried either its out of stock or has been replaced with a lower quality product that breaks within 90 days anyway.

Love this place, everything you need...1 stop...prices could be better but still..alot of values!

They always have the best stuff as far as clothing goes

The workers in Walmart are pretty nice.i always have fun in my Walmart.

Just needed one tire replaced to get home. The work was quick and efficient but they said the hole was too large to patch (personally patched holes that size) and took forever to get anyones attention in the auto center.

My wife and family did an online pick up order scheduled to pick up between 5pm and 6pm on Feb 21st, 2021. We arrived at 5:35pm. We waited and observed for about 20min and what we saw was one worker coming and going delivering the pick up orders to cars that were waiting. There are 16 pick up slots and all were full. We were waiting along with 4 other vehicles in the parking lot next door. In the course of that 20min, only 3 cars were served. It took 35 minutes for us to get into one of the 16 pick up slots. Once there we waited another 35min before our order was brought out. In the mean time I called the store to make them aware of the back up problem. My first call wasn’t answered. I let it ring for 8min. My second call was answered by the electronic department after a few minutes. I explained the issue to them, and they said they would transfer me to management. What happened then was the associate sat the phone down....and I heard the associates talking to each other for a few minutes. Then one of them pick up the phone and hung it up. My third attempt at calling was received after 4minutes of ringing and then once again I explained the issue of the on line pick up being understaffed and taking forever. The associate said they are short staffed on Sundays and that she was sorry, and hung up. Our food was brought to us at 6:34pm. One minute shy of an hour. I would highly recommend NOT using this store for online pick up. The parking lot is not set up to accommodate more than 16 cars waiting for their orders, our order took 1 hour to be brought to us, and when calling to inform the store of the issue, the customer service was horrible.

Can be extremely busy, best to go early morning or late in the afternoon/evening. Otherwise friendly staff and clean environment. Hand sanitizer also provided.

Isiah from the automotive department is amazing! He took his time helping me in the fishing pole isle and had such great insight about fishing! Give that guy a raise!

This is the only Walmart I’ll go to. It’s clean, organized, people (including other customers) aren’t rude. Very easy to reach by bike or public transportation. I live in Saint Louis but choose this one over Maplewood Commons. Staff doesn’t pester customers but are present if there’s a need for them.I carry a large backpack when shopping because I ride a bike. This means most places I visit have people follow me around like I’m going to steal everything on the shelf. Not at this Walmart! I appreciate the peace and not getting profiled.

Found most of the stuff we were looking for. The checkout person was a bit rude. She loudly asked me if the bottles I was holding were mine? She could clearly see what they were. One was a water bottle from SAMS club that was half empty and the other a tea bottle from SAMS club that was completely empty. They dont sell those there. I told her that. She could have at least said oops! Or anything to acknowledge her mistake. Even an apologetic smile. Know your inventory. This was the first time anyone has asked me this question. Usually the clerks are friendly.

Great place to find just about anything u need. Staff are always fruevdky and willing to help

Dirty store, limited cashiers, long line for self check out, no available staff for any kind of assistance, empty shelves

No Long Lines!Yay! First time experiencing that in Any Walmart.

Walmart is clean bright. Everyone was professional and willing to help.

Its sad to go in there now. Theres a totally different reason but what I have to say is Im not happy with the Belleville store no more, every time I go in the story its down right nasty shelf are empty stacks of boxes in the walk way which is a safety hazard for every one thats not able to walk around and an Im disappointed in that the staffs and managers dont care about helping you any kind of way and the check out lines are too long in the store, it does not make sense to have three lines open when the store is very busy. The outside of the store parking lot they need to bringing all the shopping carts stop having them stick out in the driving lane. Now back inside the store they need to make sure that they are more than one person that be cashing checks area there shouldnt be a line in the middle of the walkway. There should have been another store on the West side of Belleville to help. I believe that all the team members need to go back to customer service training.

There was no check-out lanes open,only the self-checkouts were open. I prefer a person to check me out.

Good pricing long check out lines. Need more cash register employees.

Walmart need more cashiers, understand the shortage of workers lines are long.

The employees at the Granite City Il Walmart are very nice, there just arent enough of them to provide good service to the customers.

Need more open lanes; not just self checkout.

Lady was fast about checking my battery. Also told me what I needed to do to get my truck running right. Ty again

Might not really care for walmart. But they have alittle of everything you need or want. They have the market on lock.

It’s WalMart. Not the best but far from the worst.

Curbside pickup is great! I placed my order online, and received texts and emails regarding the status of my order. Once I arrived, the check-in process is simple, and they were out quickly with my order. They verified that I was happy with the substitutes for out of stock orders and loaded my car for me. Quick and simple!

I looked up on their website their hours for their money center. It said 7a but when I went inside it said 8a. Then when I came back it still wasnt opened due to a worker not showing up. Only person that was willing to complete my transaction was the Lady from customer service

I went to Wal Mart Vision, always a great experience. The doctor is very nice and knowledgeable, all the workers are friendly and helpful . I then shopped the health care aisles and had a speedy checkout.

Spent 3 hours waiting for tires watched the store manager arguing with customers. I finally left went to ntb saved 40 dollars

Thay cant fix a problem with a scew in the oil change

Very big store that has probably anything you could possibly need from clothes, toys, furniture to auto parts and basic necessities. They employees are mostly nice and will help you find what you are looking for! Good prices especially when you find what youre looking for and its on sale! Great place for your 1 stop shop needs!

I do not like Walmart. Everything was moved in the store so took me forever to find anything. There selections of things have gotten slim. And all the lines were over crowded.

Long lines and bad customer service. I try to avoid going to Walmart as much as possible.

What you would expect from any reputable Walmart. Clean and good selection.

Found exactly what I looking for in under two minutes. Surprised that two batteries (1632) cost more than $8.50 plus tax.

Im am SUPER UPSET. My delivery never arrived so I went to get it. Only to pickup all bad food. They let my FROZEN ITEMS and SMOOTHIES. sitting in their room from honestly probably 10 9 am to 7 when I arrived. My order was set for 10 am. VERY UNSATISFIED. Looks like I wont bordering from there again

Love Wal-Mart

Slow cashier, you have to check your self out.THE prices do not reflect do it yourself and pay more F ......That

I waited 45 minutes to pick up 2 items I ordered online only to be told neither the staff member nor the manager could find my items. During this process, I called the pickup number 4 times; the line was not answered 2 of the 4 times. Needless to say, I ended up canceling the order. This was my first time using the pickup service at this location. The timeliness of service leaves much to be desired.

I dont know who authorized the re-design of this stores floor plan, but here are my thoughts.1. The designer should be given a one-way coach seat to Siberia, where they are left on the frozen tundra with one-days worth of supplies. Then and only then will their efforts be truly rewarded and the frustration they caused be repaid.2. The utterly incompetent executive who authorized the designs by the person above should also accompany them, but receive no supplies.Perhaps, the no-brained members of the C-suite at Walmart thought they could raise their revenues with impulse purchases by trapping customers in the store, who aimlessly wondered around looking for the products they came for. Poor Mr. Walton is now upside-down in his casket.

It doesnt have enough cashiers for the weekend to help expedite the checkout of the customers in a timely fashion. When self checkout is backed up into produce and the other checkouts backed up into womens clothing that should tell management they need more cashiers up front to help get customers out faster.

HORRIBLE about there mask policy. they say they require them, but then dont tell people walking i w/o them to one on. nice service, but idk if Ill go back again.

This is the best WalMart in the area. It is usually clean and well stocked. But also usually very crowded.

Always a good experience. Plus bonus has my bank inside.

Walmart tire ordering process needs work. Ordered tires through Walmart.com, and scheduled an appointment (which has come and gone). Still no notification of delivery of my order to the store. Probably will go elsewhere to order tires in the future. Otherwise, folks who work there seem like decent folks, but doesnt seems like they are manned appropriately.

Open more registers to avoid the long lines. A lot of frustrated customers will be a lot happier and the rating will ho up!

WallyWorld you cant go wrong

ALL people need to be wearing masks or dont let them in. When I did find an employee they were helpful. The cashier charged me twice for a queen size sheet set. Now I have to find a way to get back to have it removed from my credit card. I tried to return a belt that was too big(for my son) and they said I couldnt return it yet because of covid. I am taking it back again!!

Went today to grab a couple items, under 10, and there were only 2 lanes open and self checkout. The lanes open were spilling into the main isle all the way into women’s clothing. We found someone who seemed to be a manager with the name Warren on his tag, we asked if they could possibly open up another lane since people were accumulating at checkout. He turned around and said “I wouldn’t come into your job and tell you what to do, so go about your own business”! Well, quite frankly where I work would not allow us employees to stand around and do nothing while scrolling on our phones! This store used to be the “better one” compared to O’Fallon but is equally as bad and the employees are absolutely terrible. I will NEVER come back since it seems to be an ongoing issue, they should not rely heavily on self checkout. If i could do 0 stars I would no doubt.

Had everything I needed and wanted.

Good selection, great security. I felt safe shopping inside and in parking lot.

Never enough lanes open. Each lane had over 7 people waiting and the self service line was wrapped around the clothing section. The manager of this store does a piss poor job of moving people through the check out lanes. Also watching employees see the big lines and just walk by. Open more registers and fire whoever is in charge

This Walmart is terrible always has long lines and employees are always crabby do to being overworked

Friendly at checkout, prices are moderate and easy access for handicap people.