Wish we would have ran away from this company as fast as we could, heck even hopped or skipped! anything to take us away from buying a car from this place. We bought our daughter a car here and instantly started having issues and so we took it to unbiased mechanics who found a lot of problems that don’t match the paperwork they gave us saying the car has been taken care of. My husband will also be posting a review with all the proof of what we have been dealing with and the inconsistent paperwork. Once again my daughter has no car as once again, ongoing since we bought the car, it’s at the mechanic being dealt with since this car has what we call a zombie engine that they pieces together. We spoke with this company and they didn’t car, as soon as they got their money they didn’t care. There are many dealerships with better ratings and I highly recommend you go there instead and not risk being out the money from the cars sold here.Edited to respond to company response, absolutely no resolution was offered. The guy who called only said sorry in which Madison also said had no sign of sincerity. I emailed you as asked and if you sincerely mean that you would like to actually offer a resolution, which I suspect you had no plan to since we had been in contact with your company several times and the response was a sound too bad so sad not our problem but in salesmans words, then you have my husbands contact information as he is the one who actually paid for the car. No clue why you contacted our teen daughter and not him.In the mean time I still recommend those interested in a car go elsewhere as others too have expressed problems with cars from this company.

John Floyd was absolutely amazing, he helped me find my dream car. He had such patience when I was so indecisive, never once pushed me or made me feel like I had to make a decision! He was very easy to talk to very personable and such a friendly person, I 100% recommend working with him! Thank you again!

John Floyd, is an amazing person. He not only makes you feel welcome. But will go out of his way too find a vehicle that suits you. Even if you think its not you. Thanks John, I 💕 my VW Passat TDI, thought it was too big of a sedan. Until I found my sport gear. 10 months later we have paid it off.

This started out as a 1 out of 5 experience. I unfortunately had some issues with the car I initially drove off the lot with. I encountered some resistance when I attempted to return the car the next day (a Tuesday). I came back Saturday after they made some repairs. I was no longer interested in that vehicle. They went above and beyond with helping me find a better car that I love and did it with a smile. Thank you Greg, Mike, and Derek. I was anxiety ridden and upset most of the week. My experience today could not have been better. (And they had pizza!)

We need to speak to the owner. We purchased a vehicle from auffenberg Ford in Belleville. The sales man was rude, would not speak to me and would only talk nicely to my husband. He was sexist towards women, and would not even look at me hardly or take me seriously.Mike wheeler was rude, disrespectful and did not care about the customer. His one concern was about having lunch with his mom instead of coming to work on time to finish the deal. We noticed that there were clearly accidents and he brushed it off. It was mentioned several times about our concerns, since the accidents were never mentioned, and we thought what else could be wrong.Mike said there was nothing to worry about and it was cosmetic and some accidents dont need to be reported.On 3/25 we purchased the car and had to have it towed not even 24 hours later back to the dealership so it could be looked at. The dealership had the car from 3/26 to 4/12. On 4/12 we came to get the vehicle and got 10 miles down the road had to put a gallon of coolant in only to have all of it leak out on the flying j lot. The dealership them refused to pay for the repairs and said it is not their responsibility. There is no concern for the customer. It is not a good place for kids. All they care about is how much money they can squeeze out of you.You better have a good tow plan if you purchase a vehicle from them. The car is still at the dealership and we received a phone call telling us about a quote to fix the vehicle which breaks the federal breach of warranty laws if you dont qualify for lemon protection laws. There are also nationwide consumer rights protecting customers. We have not heard from the sales rep (Mike Wheeler) or the finance department, just the service department. We even asked the service department about the vehicle to make sure the problems were fixed and we were assured it was taken care of. They said everything was fixed, and inspected, and that the technician was out of the office so we couldnt talk to him.

The staff was nice friendly as well as the manager they listen to my requests and met my expectations. Did what they could to help me save money and 100%FAMILY FRIENDLY

Bought a Passat TDI here. Jordan and his sales manager were great to work with. Cars are very clean, well serviced and ready to drive off the lot. I was given a fair and reasonable amount for my trade-in. Very pleasant car buying experience.

I worked with Jack Flowers and John Floyd. They are both professional, personable and pay attention to what the customer wants and needs. I highly recommend both of them as well as the dealership. I would absolutely buy another vehicle from them as well as take my vehicle back to be serviced.

Excellent place to find a quality pre-owned vehicle. Lovey staff & Awstin, our salesman, did a splendid job. 🤙🤙

I would like to thank the Auffenberg Staff for doing an Awesome Customer Service job during my visits.Thank you Mr. Flowers, Mr. Floyd, Mr. Hall for the pleasant and professional manner in which you worked to meet my needs. You were very patient with me during this difficult and important time. I also would like to thank the Service Department for their prompt response to my concerns and their patience and professionalism. Your Auffenberg Team in Belleville are simply Wonderful. You deserve 5 stars.

Poor customer service. Do not expect the sales staff or manager to budge $1 on the price. They were difficult to deal with. I would not recommend bring the kids here, as there may be questionable content at this dealership. See attached photos. I did buy a car, and if you choose the delivery, you may check the price of the tow truck. They do not take credit cards on transactions over $3000. You take care of the paperwork, then have to drive across the street to a different place to make payment and sign paperwork.

I am only giving them one star due to my salesman Michael Wheeler being such an amazing, patient salesman. I purchased a Volswagen from them on September 26th.. On September 28th i had to take the vehicle back in because the check engine light came on. The salesman had to take it to the VW dealer to get the issue fixed due to it being under warranty. Not even a week later on October 5th, my husband is driving the car and the temp light comes on and it starts running hot. I tell them at this point i would just like to bring the vehicle back due to already having all of these complications when i just purchased the vehicle. I was basically told by the manager that this is my risk with buying a used car and that it had already been over the seven days (by two days) and that luckily i had the extended warranty to cover the issues. The salesman took my car and they service dept said that the water pump needed to be replaced but also suggested the timing belt, tension and something else be replace at a cost of a little over $1400.00. I then told them it was under warranty. The car lot did not even know at that time who my warranty was through. After talking with the warranty people only the water pump is covered and the rest is not but i have the option to pay for it out of pocket or just decline getting it done because it was only a suggestion. My husband works overnight and can not keep taking the car back to the dealer when we were under the impression that we were purchasing a good functioning vehicle. No one seemed to really care that i had an issue besides my salesman. They just kept saying luckily it is still under warranty. I have a child as work a job. I can not keep on going back and forth to a lot for a car that i literally just purchased. The only plus is that we are given a loaner vehicle while waiting for our car. I am highly disappointed with Auffenberg. Being such a well known name you would think that they would take better care of their customers. They claim they dont know of the issues until the car is driven... Well when your customers comes with multiple issues, you acknowledge that you sold them a boggus car. We are a working family with children and do not have money to waste.

This is a great place to purchase a vehicle new old or pre-owned. The salesman work very well to meet the needs of there customers.

I’ve been calling them for hours only for no answer . I came to this location before only for them to run my credit under about 12 different lenders when all I wanted to do was test drive. I wasn’t worried about that this time because I am trying to pay all cash no lender. The car I want is black but the description says candy red so I can’t even trust the mileage or anything else listed & no one will answer for me to get the correct information ! Good Job, You just lost and easy, all cash sale. Congrats

I bought a 2015 BMW and when I test drove it the front driver side wheel was flat. I was told it was just low on air so I trusted what was told. Not even 1000 put on it and the sidewall of the tire blew out. I told the salesman and the response I got was “that sucks”. I had to pay 400$ for a new run flat tire. The dealership that replaced it found a nail in the tire and said it was test drove flat and wore the side wall down and that’s where it blew out. Plus there is a hole in the coolant hose and leaks out all the coolant if the engine is running so I can’t drive. I reached out to salesman and was very little help. I asked if I was going to be refunded for the tire and if they would fix the coolant...no. I finally got a number to call and left a message and no call back. Car is just sitting. Good to get the sale after that they don’t care.

Justin Hopson was great

Horrible selection in cars. And completely over priced.

Could not recommend a better dealership. Jeff Loomis was amazing!! He managed to get us the price we were looking for and was so patient with us!! If we need to do business again, will definitely be coming here. Thank you Jeff for all the hard work you did!!

A word of warning. Dont EVER buy a car from THESE CROOKS. They sold us a car The keyless entry stopped working within a week and ALL of the tires had SLOW leaks after a Month. When we tried to call about this they were ALWAYS too busy to talk. They real nice and polite, UNTIL you buy the car. After that, they will ignore you for MONTHS. THESE are LYING, CROOKS!!

I purchased a 2013 VW Passat from Auffenberg Econo lot. I have to compliment them on wide selection. Hence one star. Effort from the salesman deserves a second star. The reasons for withholding a better rating are these. A car was marked as available on the website, upon inspection I was told that the car was not starting. I requested and verified that the car was starting. I then asked if could take a test drive since the car started. I was told that I could have a short test drive. I liked the car and agreed to purchase it one they had fixed the known issues. A deal was struck.My HUGE mistake here was that I made the payment. It took 2 weeks for the car to be fixed. By that time, half of the 4 week warranty period had expired. Now, with a used car problems dont always surface immediately. Some problems take time to be detected. hence the 4 week warranty period was important to me.I was planning to have my mechanic look over my car and return it within the stipulated 7 day return policy if serious issues were discovered. The delays with fixing eliminated that as well.When I picked up the car I was told that the losses in question were entirely my problem as all warranties started when I made the payment, not when the car was delivered. Please note that in the two weeks period, the car did not leave Auffenberg premises.Upon further instance, i was told that I was part of the problem, and that by asking for reset of the warranty date, I was being greedy and asking for more than what I paid for. I was told to take the keys and leave. My check had been cashed, I had no choice but to take the car and leave.I still feel that warranty should have kicked in the day I picked the car up. At a minimum I should have had that documented on the contract. I hope that you will keep that in mind when you sign paperwork with Auffenberg.

Excellent buying experience! Customer service was top notch! Id recommend anyone looking for a car to go see Charlie Kohler for their car purchase, he was super friendly and made our car buying experience a great one.

Ira was insanely friendly and helpful with the entire process. All in all it went very smoothly.

We had a Mazda 6 that the clutch went out of paid nearly $2,000 to have it fixed engine blew very next day. That prompted My husband to begin car shopping. He contacted The econo corner on a Thursday setup to test drive the next day. Due to work he was unable so he rescheduled and did it on Saturday. 9am Saturday he didnt even get a hello for about an hour in a half due to salesman busy with another customer although he had a scheduled appointment. (ironically a more expensive vehicle). He was there till 4pm. His credit was ran several times and without being able to even see the vehicle, he agreed to sign a contract and purchase but that he would not accept delivery until he could test drive and look car over. His appt. was for test drive. Yet car was unavail. Was told entire car being repainted then mechanic shop for tune up. Car wouldnt be ready until the following Wednesday or Thursday earliest. He said hed be out of town so that would work. When he saw the vehicle to test drive/ pickup it was dirty as if (is this a joke?) There was tape residue on light housings and windows as well as paint over spray. Color match was off noticeably. They didnt paint whole car as stated, only portions. Stated the car looked dirty and in poor condition and was told order of operations was done wrong. It was detailed before the body shop. Then the test drive. Rear view mirror falls off while test driving, moderate vibration coming from wheels/ tires, rear speakers dont work turns out there were none period. Salesman comments were to the effect of its a used car, you get what you pay for. Delivery was refused he said he wanted to cancel the contract and look at other vehicles. Salesman asked if hed let him make it right. He agreed. Vibrations were rear tires they replaced, rearview mirror was that they didnt tighten after the body work, and they had to order the rear speakers they did order and install. Stepping back a lil in time, on the Saturday the agreement was being done with finance manager, was offered extended warranty. Because of recent issues with the clutch in the car that lead us to purchasing this little lemon was told yes it was covered in the extended warranty. That was really the only reason He paid extra $1310 for warranty. Jump forward 2weeks Delivery day they remedied the concerns just waited on speakers with a promise to deliver. The following day had dobbs do a purchase inspection. Everything checked out except the clutch felt weak. Asked the mechanic if warranty should be contacted and he said most have a 30-45day waiting period after purchase and although weak the clutch would probably last a few months. Fast forward 3mo from then. Clutch is acting up to the point its barely drivable. Spent almost a month being bounced from dealership to dealership. All part of auffenburg group before finally getting it in to have it looked at because nobody seemed to know who provided mechanics service for econo corner. They changed oil which he requested. Mechanics diagnosed car with needing a tune up. At which time the service writer called him and relayed what tec had said. He argued with him and said that it didnt need a tune up that was supposed to have been done when he purchased the car. Ive driven manual trans. cars most my life I know what a failing clutch feels like. He said hed talk to tec and call him back shortly. Finally about 7hours later, calls him back and says he took the service manager with him to drive the car. Service manager says it needs a clutch. Then proceeded to tell him price is just under $2500 and thats NOT covered under the warranty. He almost fell over here I am, a few months later in the same situation that brought me to auffenburg in the first place. I understand sales, it involves fudging the truth and padding things to achieve a sale, in this instance I was flat out lied to and this was an extremely deceptive practice. I dont understand why they would sell a car they know is going to fail. Im about to lose my job over this. Thank you Auffenburg

Mr. Bubbles had a fantastic time at Auffenberg Ford BellevilleBlazing fast service!!!

Worst car dealership I’ve ever been too. Sat there for 4 hours with no actual conclusion. Ran my credit 8 different times only to never give us an actual answer. Worst experience of my life and managed to see two other people walk out because they were frustrated with the awful service we received. You may have a couple decently priced cars but the run around you gave us was ridiculous.

Terrible customer service. Bought car on Friday and was told it would be ready on Monday. Called sales associate to verify, was never called back. Couldn’t get anyone to talk to me on the phone. Had to go down to the lot to find out the car was not done. I was then told it would be ready the next day and my salesman would call me as soon as possible, i never got that call.

I purchased my Mazda from here ... The service was so so but when it came to the issues I had Lucas came in and saved the day making sure that all of the issues were resolved. If you ever have to use the service Dept ask for Lucas cause he is your guy!

The people at auffenberg econo corner are the nicest least pushy sales people Ive ever seen. Theyre also willing to go the extra mile if you have problems with your vehicle.

Jeremy was Awesome! Very helpful!

George helped us get the price we wanted and were happy with the car!

We got a great cat

Matt and Luis were GREAT!! I LOVE Auffenberg!!

Well received by Jeremy

Great place

Rude salesmen