I love the Best Buy.My order was ready before the set date and the customer service was great.PS was delivered on time.My dash cam installation by John and Martin was great and flawless

Really nice staff, but they were out of stock on every Samsung Galaxy S 21, S 21+, Note, Flip, I tried to purchase, that was super disappointing. Products were not available in nearby stores and staff couldnt order it either.

This is my local store. I had to return an item. The cashier, security and the manager was friendly and helpful. I could not get my money refund but they accomodated me with a store credit.

Good customer service!!! The guys are so kind and helpful. I went there 2 times and I dont have any complaint by the moment.

We went to Best buy to exchange a product.. lines were thankfully short, the staff was friendly and efficient.

They were nice when they helped me some drama between workers but not my issue lol other then that they were quick to help and had me in nd out

I’ve been a long time Best Buy Elite customer. My gripe is with Geek Squad at this location. I made an appointment through apple to have my iPhone fixed at this location. I explained to the associate what the issue was, and they assured me that they would fix my phone granted they had the part (which they did). I gave them a number to reach me at once the phone was fixed. 3 hours went by of me walking around in circles trying to kill time. I went back to the store to ask the associate what the status was on my phone. He brought my phone back to me, and it was not fixed. They told me they couldn’t fix it — Granted I spent 3 hours waiting for them to do their job. They did not notify me that they couldn’t fix it. Im not sure what their plan was to be honest, but I would never schedule another service appointment with Geek Squad going forward. I tried calling to make a complaint and I can’t even do that. If you want unprofessional service, and your time wasted then this is the place for you. Also, I bought a replacement phone the same day. Had to pay off the remaining balance on my broken phone, and start a new plan with the new phone. I was told by the salesperson that Verizon would waive the upgrade fee. After getting a hold of Verizon, they told me they wouldn’t do that. Again, another lie I was told to by an associate. Please manage your associates better and have them pass on to the customer the CORRECT information.

Advertise products but dont have them in stock waste of time going there

Went into the location really excited to purchase a tablet for myself an I had some questions regarding the tablet I was interested in. A group of employees were in a group by the register speaking to one another as if they were having a meeting so I waited patiently for about 15 minutes to be exact until I went over to the employees an asked for assistance at which point it almost seemed as if I was disturbing them. I asked the employee my questions in regards to a certain tablet which he couldnt give me the answers to an referred me to Google afterwards I wasnt really feeling up to purchasing the tablet so I went to purchase another item I needed I went up to the register an the person at the register was on his phone on a social media app right in front of me as I was waiting to purchase the item he didnt even bother to acknowledge me as I was standing directly in front of him I was incredibly disappointed at this location I just left the item on the desk an walked out of the store I will definitely not be returning to this location.

So they have a decent inventory, but the good ends there. After wondering for a few min unable to find a wifi router I walked to the counter at the computer dept and asked. They directed me and pointed at the sign up high that I hadnt noticed. I found my router and went to checkout. I kid you not I was 2nd in line for 12 min. I actually timed it. The one cashier was talking with the first customer the entire time plugging things in and showing the customer how/that they work etc. There was a building frustration from the increasing line of people behind me. The entire time, salesmen kept coming up and escorting priority customers to the register ahead of everyone waiting. Eventually I was graced with the privilege to pay for the item I came to purchase when a second cashier arrived. While Im checking out the 1st cashier finished with his sale and began complaining to 2nd cashier how his legs hurt and he was tired....... This is a disappointing decline from the best buy of days past, and an unacceptable presentation/representation of the brand....

I was shopping for a Blu-Ray of 20th Century Women, when I kid you not, I looked over and saw a DOG DEFECTING ON THE FLOOR. Is this a zoo?! Awful. Just awful.

Kind of a long wait for help but once Joe/Joseph helped me, everything was great. He went above and beyond to make sure I got the Samsung tablet that I needed as well as a cool purple case 😊 He made the wait worthwhile and Im glad he was there to help me!! Thank you and I will definitely shop here again!!!!

Excellent service from Chris who just helped me with getting a car stereo for my jeep. He knew what radio I was looking for and double checked with the installer on what parts were needed. He was very kind and worked efficiently. I was in and out in an hour! I got all my parts today and will have the radio mailed to me by Tuesday!! Store was clean too. Thanks Chris!!!

So easy to be served..regardless of need. Staff is not only professional but knowledgeable. A pleasure to shop or curbside pickup.

I was greeted and helped from the moment I walked through the door. I was looking at Tera Bytes for a PS4 and got excellent service and help from the guy in the computer section.

Bought open box dishwasher. It was loaded on to the truck fully wrapped. When we unwrapped the dishwasher at home, we found that it was badly dented in the front, was already connected and used by someone and returned with all the hoses connected with water in them. We promptly returned it. Giving one star, because the store took it back without any hassles.

Very nice people and very acknowledgeable too.

Staff used to be friendlier but standards have lowered. For instance, I was buying a tablet and associate kept grabbing it from my hand without asking for it. RUDE!!

Its a Best Buy, and its local. Whats not to like?With a better game selection, this place would be a more frequent stop.

Nice staff that gear you towards the right direction. Wish they had more computer parts in stock though.

Visited Samsung counter right inside the door. The technician was knowledgeable in helping me upgrade my phone, transfer data, wipe the old phone clean, and put new phone the its case. Could not have asked for better service.

Ordered online for store pickup, appliance, package was tampered with and bottom was all taped up. After complaining, they gave me a 10% discount. Appliance is in good working order.

They know what to do with my computer, but they need help with coming out to help customers just took much to long

Everything you need for computarse an tvs

Did a curbside pickup. Friendly, kind, quick service. Just checked a quick 4 digit matching number and boom got my stuff. Didnt even wait, barely at all. Maybe all of 4 or 5 minutes. Keep up the good work.

Good help I was in and out of there in no time

Got my Canon Selphy CP1300. Easy to install parts and set up, came with practice paper but I also bought the 108 postcard-sized paper and color ink pack pictured. I didn’t realize for the printer to be actually portable you have to buy a battery pack that goes into the back of the printer and it doesn’t come in the box I found out it’s an extra part that’s about $40-$60 so that was a disappointment. Besides that, the pictures’ printed fast, they looked good for what the printer is and the price I paid. I don’t think I would’ve expected better overall pleased with my experience.

Helpful staff and clean. Only problem was some of their demo areas were broken and could not demo items. At the time of this review it was the gaming headsets area.

Got tv wasn’t broken. Employees didn’t bother me was 10/10 good experience

Organization and clean. Good parking safe area

I HATE AMAZON, SO IM HAPPY I CHECKED YOUR WEBSITE AND YOU HAD WHAT I WANTED IN STOCK,I WENT TO YOUR BAYSHORE STORE AND PURCHASED WHAT I NEEDED😆

DO NOT purchase any apple products in this Best Buy branch. My husband and I purchase AirPods Pro July 12 and even purchase apple care for it. My husband had to go back today because he didn’t feel right with it. So he came back here today to exchanged it only for the Best Buy to shrug us off and tell us that we have a counterfeit AirPods… No one helped me or my husband. We have wasted $300.00 I am so livid that no help at this at all. they only told is to call Apple and that’s it.Update: July 17.My husband and I went to Apple Store and got out AirPods checked to our dismay the box has the serial number but the AirPods isn’t. They had confirmed that it is counterfeited. I am so mad that this item that we bought and purchased at this Best Buy branch is counterfeited we wasted money here and I am very disappointed that we got shrug off and the Manager that we spoke too didn’t even helped at all. We opened up a case number on our Best Buy card and we got our police report. My husband has been a Best Buy credit card holder for almost 20 years!!! for them to not believe us is outrageous even outrageously for them not to help us at all!!Spin off: Apple store had confirmed to us that the AirPod serial number on our box has been bought prior and returned. So thank you for your not helping us and selling us a counterfeited item Best Buy bayshore…

The Geek people are awesome 👌

The place is fantastic I love it you always find what you are looking for.

I was having an issue with my computer and I needed the geeks. The geeksquad is amazing and fixed my computer in about 5 minutes at no cost, which tells me it was an easy fix but being computer illiterate I was greatly appreciative. Customer service was top notch. Highly recommend this service!!

Old looking inside. Not organized. Hard to get help. Low inventory. Appliances are very high. They should model themselves after Best Buy in Bayshore NY.

Matt V was a very helpful salesperson. Went out of his way to make sure my mom got the laptop she wanted with the proper specs for photoshop and editing her photography.

SALES SUPPORT LACKING AS WELL AS PRODUCT KNOWLEDGE. LIMITED SELECTION. OFFERED MAINTENANCE CONTRACT THE COST WAS 34% OF THE PURCHASE PRICE. NO GREAT VALUE THERE

I purchased an item online for in-store pick-up. I went early so there wasnt much of a wait. The employee who helped me (named Christine) was very helpful, polite and fast. Overall a good experience.

My Daughter Kristen N Waslufsky started her long career here in 2009, in this Best Buy of Bay Shore w the mngr Nelson ( now working at Microsoft n Nick.v who now runs the whole show f Riverhead NY. The team here now is also the Best of the Best...Now Hirrering....

Extremely (bad) experience: I went into store to (PURCHASE ITEMS) a mini refrigerator/air conditioner/washing machine & dryer/blender & cell phone (BUT) when I went to customer service & asked for help NO ONE WOULD HELP. I asked for someone to help me with getting a air conditioner off a SHELF NO ONE ASSISTED - I asked can someone LIFT A AIR CONDITIONER to put into my cart NO ONE WOULD HELP ME - THAN I CALLED CORPORATE FOR HELP - I was on phone for at least a hour & change. If they did not speak to employees/brian mgr at said location I would have (ZERO HELP) my initial ethical standpoint is to let thy (SENIORS KNOW) (NOT) TO SHOP AT SAID LOCATION .

Made a appointment to install complete audio system they give it to me at 6:30 in Bay Shore and my surprise when got there they told me was for steering wheel audio control only smh ..

Love this best buy more than the one I worked at back in new hampshire. Great customer service and professionalism!

The store is spacious and well-organized allowing easy access to viewing, comparing, and purchasing products. The Best Buy here in Bay Shore is popular. One of the reasons is the retailer is frequently up to date on their wide assortment of items.Additionally, the welcoming staff are willing to help, they offer repair services and help people load large electronic items into their autos. Unfortunately, I did experienced some coldness from one BB employee. After I clearly initiated friendliness. However, the person is representative of all staff.

The staff takes a long time to attend to the people I lasted 2 hours waiting for them to bring me an item that I bought

The Geek Squad was VERY disappointed. Waited for over an arrow to pick up a computer. They were not very proactive. Will not go to this Best Buy again. They wouldnt even acknowledge we were there.

Quick and have all I need always

We placed an order on line, went into the store and was helped right away. Dont remember the cashiers name but he was very nice. Our order was ready so fast.

Very friendly staff, courteous and also helped me with my decision making on my purchases. Would definitely come back here!

My experience with the Geek Squad in the Bay Shore Best Buy was not good. The lack of communication on their end regarding certain details caused part of my order to get canceled for tv mounting services. I gave three stars because they did issue a $60 credit and the contractors that came out did a good job. I will not go back to the Bay Shore store nor would I recommend anyone go to that store.

I ordered from the website and it was ready in under an hour. I also opted to have the order brought to my car. I received a text message when the employee was on the way to the car. Very impressed with the quick response to both the order being ready and it being brought quickly to the car. The place was very busy, so I anticipated waiting. Glad I didnt have to. Ill be back again!

I do not visit best buy often. But I needed a network switch and it was close. I went in to the computer area, but no network items there. Turns out they have a whole area dedicated to network and IoT devices. I thought this was great and went to that area of the store. Tons of IoT devices which I was pleased to see. But no switches? Staff showed me a tiny little area where the switches belong. He did check the computer to see if there was stock in the back and also checked other stores to let me know what is available and locations. I ended up at a home depot in the next area of stores which had a surprisingly good array of networking products.

They have a leasing program that allowed me to finance my Xmas gifts...they saved my life.

I love best buy whether in store or online, they have competitive pricing and also price match if needed. Perfect for last minute electronics needs

Great service but scanty inventory

Great choice of goods with knowledgeable sales people. I brought back a return (wrong size) to the Bay Shore store. They opened the package and determined all the pieces were there - but since this was a High End product ... and they were not a Magnolia Store so they couldnt the it back. So we packed it up again!

Very pleasant experience, welcoming at the door and you can actually find someone to help you in different sections, if they dont know certain products they will find their co-worker that does!

It was good This is my first visit here. Ive been trying to find the xbox series x but they out of stock.

Great experience, I got everything I need, and the prices are not bad

Not Happy with best buyThird time in a year i come here and they dont have in stock what i need. Guess ill have to order on line.

Always have great prices and super friendly

Nice play to buy any technology device.

Nice store, they have just about every thing you could want.

Best buy is one of the last remaining of those big box ( Crazy Eddie, The Wiz,CompUSA) stores that started as a computer heavy store and now sells a lot of electronics. To me they are simply the best right now. You can find vaccine cleaners to dishwashers and dryers, printers computers, Flat screen TVs to Cell phones they have it all.

This is the most amazing bestbuy Ive ever been to. Im a vendor that travels inside multiple bestbuys. EVERY employee here is incredible! Theyre all genuine and want to go above and beyond for the customer. Theyre all so knowledgeable and personable. Do not waste your time at any other location, everything you need is already here. ♡

Great deals, a lot of things in stocks. Friendly and knowledgeable staff. I definitely recommend going to the store, even in a Covid environment, they have taken the steps necessary to keep patrons and staff safe. Even if you want to shop on line and have you item delivered, its great to go put your eyes on the merchandise, ask questions and make you decisions. You can still go home and order you stuff. This way you made a fully informed decision.

Marcos, Keith/Kevin (I can’t remember), Josh and the guy that was training today and checked me in on 1/20/19 were all so helpful. They were patient, honest and knowledgeable...did I mention accommodating?They got my older MacBook running up to par so I don’t have to spend a thousand plus dollars on a new laptop. I live in Brooklyn but am in the area visiting my dad. This is now my Geek Squad/Best Buy stop.

Miss guided by in store geek squad associate. Had to do run around searches and phone call. Two days to settle. Associates need better training on the difference between corp. and vendor.

Mediocre customer service at best. Insufficient staffing, employees are not as available as one would like. Curbside pickup can take excessively long.

The worst. Sold us a open box dishwasher wrapped to hide the dents in the steel casing. The motor was leaking. Cant believe Best buy still exists with such a pathetic inspection process.

Very knowledgeable and honest salesman in the cellphone kiosk.

Quick in and out easy to find what I was looking for.

I was not able to get the information I was looking for. I wanted to ask about getting a radio install in my car. I had no confidence in the squad I saw behind the glass.

Staff is friendly and they try to make sure if our questions are answered.

Was looking for a laptop very helpful

Got the run around today trying to turn in a 8 month old chromebook to get some kind of credit for, got 3 different instructions went to 2 different stores and end result nothing, make sure u get the proper plan because the protection plan does nothing better to get the replacement plan.

The service was terable we wanted to buy a bose radio for my car we went to the department where the car radio were no one was there so i requested some one i ther waited no one.came then someone.from another. Department came over he tryed to help me i than left the store letting rhe two em0loyiee sitting there how poor there service was.

Decent selection of products and quick customer service!

Horrible service. Website stated what I wanted was there so off I went. Asked one employee where it would be and while loading a shelf he didnt even turn to face me when he pointed and said, over there somewhere. Well clearly that was of no use so I asked another employee who said he didnt know where anything was. Left and went to another store who were happy to have my business.

Insanely hard to check availability on items before going to the store its annoying

Poor customer service on multiple fronts. Had issues purchasing a phone from the wireless department, then had issues price matching a different item a few days later.Will seek alternate Best Buys in the future.

Lots of great electronics at good prices.

No associates to help with television sections. We even asked and the response was just what’s there.

I shop there occasionally. This time was for a PlayStation 4 for my grandson. There was none in stock the store clerk ordered it online on Sunday and I received it on Tuesday. That was awesome 🙏❤️👍🏾

Issues with delivery date... promise.

Purchased a 65 Sony TV. Open box. Was waiting for them to box it and put it out or get a price so I could purchase it. Waited well over a week. I left two notes to call me with two different associates. I finally push and was told manager sold it without checking with anyone. Then the backup TV open box 65 that I saw the night before at 6 was still up at 11 the following morning was now also mysteriously sold. They found me a Sony 65 open box at the Bay Shore branch. On the same day. The associate was very helpful and apologetic. My feelings are that some people there are holding units for their friends or themselves. Which is BS. They need to have an honest system for the open box sales. I lost a day of work and wasted time running down there to check on the TVs.

Fixed my daughters computer and it works better than when it was new!

I really like Best Buy. I find them to be price competitive with Amazon, Costco, and Crutchfield.

Always a quick, easy and pleasant transaction!

Looking for radio with cd player. Got the help we needed in making decisions. Not a lot of people not long lines at 7pm.

They wouldnt honor a price on their own web site. I have purchased much from them in years past. However Best buy is now good bye to me and family

The worest customer service. I went to purchase one phone and they made me wait whole one and half hour, the first salesperson told me that they have the device in stock. While we were waiting in line, the second salesperson nemed Geoferry confirmed that they have the device in stock. After hour and a half wait time we reached at the register, the manager who was helping the previous customer, went away to bring the phone from the backroom and he never came back, instead he sent Mr, Geoferry to tell us that ths phone is out of stock.

They have a decent inventory but staff seems a little inexperienced. I needed a compatible device for fios. I showed them a cable modem and I got the typical yea yea it works with Verizon. Only to find out fios doesnt use third party cable modem with Docsis

Alright but there are many options how you can get electronics now, Amazon eBay etc

Went there bc Consumer Cellular recommended them to get help with their products. Best Buy said nope we cant help you. Try Walmart or Target. For the record its Target NOT Walmart. So glad I new this already & told the gentleman. I waited on line for about 20mins just for him to tell me this!

I went to ask for a galaxy tablet s7 or s7 plus, they have nothing and if they request it for you, it would take 4 days and it wasnt sure... so I went home and I bought it from samsung website...

Went to get a new car radio and remote start installed. Dude kept nickel and diming the cost up. After waiting for 45 minutes for them to Text my phone that it was my time to speak to a rep, the rep started a conversation with a different customer and made me wait an additional 10 minutes for someone that did not sign up for an appointment. After that was all said and done the associate asked if I wanted them to install to which I reminded them thats the first thing I stated. He then let me know the closest install date was almost three months out, but they can still sell me all the equipment and gear so I can self install.Dude, Id you led the qualifying questions with the install time frame I most likely wouldnt of been irritated, but to tell me the timeframe in the end AND THEN try to sell me the product to self install myself. That I have issue with. Dont drag me for near 90 minutes get me excited for an install date to apologise and tell me its near 3 months out but you would be happy to sell me everything so I CAN install it.

Expensive but convenient electronic store

Friendly staff. I wished someone approached and asked if I needed help instead of me trying to find and employee.

The assistance from the employee was fantastic!