First time ever visiting this Menards. Much bigger than the Menards in Saginaw. And they had what I was looking for as well...

Today, we visited the Menards store #3178 in Bay City, MI to purchase two shower doors. I went down the aisle and asked the associate, Jasmine, if she could help find the doors. She was holding her stomach as if she were sick and barely responded to us at all even after several attempts to engage her. She merely followed us around until my wife had to tell her we didnt need her to stand there and not help. We then went and found two associates pushing a cart of PVC pipe; one was an older man named Steven. I asked him if he could help and he literally yelled at me twice, saying GET OVER THERE! meaning to get out of his way with the cart. I ignored it and stepped aside until he finally asked what I wanted. I asked if the doors had everything we needed and he responded with, It says COMPLETE! Thats what COMPLETE means! and continued to be rude and condescending. He also said, You need to go get a rail cart while he stood there. In the meantime, my wife went to find plumbers putty and she stopped an associate named Nick who promptly looked at her, said This isnt my department and turned and walked away from her. The ironic part is he was standing right in front of the very bay in which the plumbers putty was located; I later saw him nonchalantly walking through the store pushing a shopping cart with two items in it not doing anything. We drove to this store from Midland, MI since we dont have a Menards and it is the LAST time we will ever go back. I reported these associates actions to the manager on duty, Gage, who seemed interested, but didnt state whether hed do anything about them. So, at that point, I told him Id leave it in his hands and left. The horrendous customer service at that store was shocking but apparently to be expected after talking with numerous family members whove been there and all vowed never to return. Wholesale changes need to be made within this store if that is the example that upper management is allowing to exist as a culture. Just horrible service.

Just browsing great as usual. Wish we had one closer.

When compared with the other building supply box stores Menards is my favorite. My pole barn package came from here and so do most of my home project supplies. Their selection far outdoes competitors and their pricing is normally lower. Not perfect but better than the rest. I do use the app prior to going so I have a list of needed items and it shows where the items are located in the store. Help can sometimes be a challenge to find when in a hurry but always available.

Worse Menard ever in Bay City. Just ONE electric cart and that was being used and the other was broken down.No pistachios, etc., not a friendly for the elderly.Shame on you.Go to Saginaw. You’ll like it there.

Bought more than I went there for. But enjoyed every minute of it!😁👍👍

Far better than I expected

Curtioust services well maintained clean store

I literally just love their prices on a lot of their items !! They are affordable and they offer rebates on basically everything !! I also love the variety of items that they have !!!! 🥰💖😍

Menards has been my goto hardware store....their prices cant be beat, the selection is outstanding (sometimes I find things that I didnt know I needed. If you have questions, they have answers. Ordering online and having it ready in store is really convenient. Absolutely the best hardware store in Bay City.

I love Menards beautiful store and staff is very helpful and friendly.. I love the rebates

Great store! Helpful staff, so much to see and buy. Some good deals, too

We bought some plumbing supplies and went to checkout where we were greeted by Linda. Apparently, she cared more about talking to her friend than helping customers. We stood in front of her with her back turned to us for about 10 minutes while she conversed with her friends. When we confronted her about it, she said she could talk if she wanted to. The manager, who watched the whole thing, came up and asked us what was wrong...we started to tell her and she said that she didnt even know what was going on. We caught the store manager in the parking lot. He was not happy and we will NOT be back.

Everything was in stock. Always friendly people. The store was crowded but all seemed happy..

Menards has a great selection of products. Plants, building supplies, cleaning supplies, food, and decorations. The prices are good and the employees are very helpful.

For all the profits they make and being a building supply store you would think they would stick some money back into there store ( bathrooms ) gut them nothing works and if you think I should plunge my own toilet because of your greed forget it, I won’t shop there anymore! Period !!!

Honestly, this is the best Menards in the country. The staff here are outstanding—so knowledgeable, helpful and friendly. The store is always fully stocked and full of good deals.The Store Manager, Ben, has been immensely accommodating for my dad and I, as we have began selling kettle corn out front on the weekends. Ben also just runs a really fantastic store as a whole...his team is a well oiled machine!

Great place to go and they have everything u need

Great, Linda, was very helpful taking the time to help me find the items I was looking for. Try it, you will like it!

Windex window cleaner for outside use with a hose, out of stock. One to two weeks. Employees remain helpful and friendly. Thank you!

Got in got out. Clerk at desk seen I was looking for a cart at west entrance. She brought one to me as I asked if they had one.No baskets near handicap parking.

Very clean, organized, easy to locate the things you need. Friendly, helpful staff. Great selection for all your home project needs, and more! Love coming down to this Menards when we get the chance.

This is a great Menards... You know how you can never find a store rep when ya need one? Well not here! Theres always helpful people around when you have a question. We also love their rebate offers!

Love Menards was hoping for some good summer time deals. There was no special buys.

As always they had all my construction needs at a decent prices. I like shopping here

I really like Menards but today I had a return and went to the customer service desk. The girl ( Abby) working was laughing and talking to another employee. I said hello but she never responded. She waited on me without looking or speaking to me at all. I said thank you but she just ignored me and kept laughing with the other employee. If I did that at my job it wouldnt go over well at all. And Im pretty sure Menards wouldnt approve either. I think she needs more training to work with the public.

Very clean and organized! Love this place!

Lots to look at, great prices, remodeling your home, this is a terrific place to shop.

Love my rebates.

Pretty cool place, Mike at the service helped me get information on insolation for my girlfriends attic.

Just like a lot of retailers, supplies are lacking. Got most things like birdseed, lightbulbs, and fertilizer. Marble chips out of stock. Most stone seemed low. Still love the 11% rebate. Efficient staff.

Poor service at flooring counter. Not knowledgable.

This is a nice Menards. They have a really great outdoor area for buying landscaping decorations, gardening supplies, seeds, etc.

Found what I needed at a good price

Save big money at Menards as the announcement says.

I just had the distinct pleasure of dealing with Kayla in plumbing at the Bay City Menards. She went above and beyond what I expected and puts a great shine to my perception of Menards. Great service.

Good stuff! Good service!

Disappointed on this visit. Needed florence or led light display was on ceiling, due to T B I injury made me dizzy so went next door. Usually have great experience in your store.

A great place to get home improvement supplies at a better price

Excellent experience..3 workers helped me...in plumbing works, carpeting..and lighting. Well lit, organized and clean...

Excellent sales and customer service 👏👍👌😀

Just looked for mulch. Menard has everything you need for any project. Eric Schwab was so helpful!

I always find something to buy here.

I have always had good customer service very friendly.

Store was clean and staff was friendly. Good shopping experience.

Love this store and it has larger shelving supply then its competitors.. 8ft..ers.. yeah my daughter n I are starting a green house..and we bought all the brackets they had..lol.. thanks again

Was a good experience. Price was nice

Love this place. Glad for the handicap scooters.

Always enjoy myself going to this store. Found what I needed an then some. No waiting in line. The only thing I would mention is they should have baskets in the main isle, so when your only in for 1 thing and come out with a hand full. Otherwise great store.

Kind of like harbor freight. They sell some good stuff and a lot of stuff that is junk. My personal experience with menards brand tools is that they are junk. I havent had luck with any of their products. My father bought the masterforce drill set and hes had it for several years and really likes it. So maybe Im just really unlucky

Great location had everything I needed.

I drive an hour and half to save big money. And I do. Or I actually can get windows in stock. Great job mernards

Menards Bay City is the best place to go and shop. I spend three to four hours in the store. Awesome place to shop

Found what I needed. Store is well organized.

Was surprised how much food Menards sells now! One stop shopping!

Some workers were helpful and some just standing around.

Absolutely horrible. My husband and I ordered a washer from Menards because their website stated that it was in stock at their Bay City location. This was a lie. We had to wait a month for it to come in. We then discovered that it would cost $90 to have it delivered.We should have gone with a local company that would have delivered it for free and would take our old washer. The only reason we went with Menards was because the other companies websites clearly stated that it would take up to a month to arrive. Its sad that a company has to lie to get business.

Selection is great but customer service is very weak. On the phone 2 separate time for 30 minutes just to place/change an order. I canceled the first one for over $6700 because it was so frustrating and ended up going to Home Depot. The second one took 28 minutes to change 1 quantity and then set up delivery vice pick up. Then when I got the confirmation email the quantities were wrong. Im still on hold trying to fix it. It has been 16:30 so far!!

If menards dont have it you dont need it. I USED to trade with home depot too, then they went WOKE.

Let me start of by saying i have elderly parents that went there today and the gentlemen that was on the floor in flooring was the most rudest and wouldnt help them load there flooring for them but gave them a cart to load there selfs then they had to push the cart full of ther new flooring to the front cashier was rude and not one employee offered to help my parents out. To there truck now this is really sad and i hope when there parents get older someone helps them!

Great Store. I love it. Menards has a n Array of things to Choose & Buy from. Different Brands. An Array of Home & Business & Church Needs & Mom & Pop Shops & Personal Things & For Families. Etcetera. The Things Thst You Are Looking For & Need . You May See At Menards. Buy Local. Shop Local. Love Your Local Stores.

Big hard to find things. Not well organized.

Ellen needed an electric scooter and the store only had two, and neither were available. An uncomfortable visit.

Went to get a post for the mailbox...left with Halloween decorations!

Forcing people to wear masks is unamerican, this plandemic is not as deadly as they say. And the tests have a false positive inaccuracy.

Ok, picked up a few odds and ends but did not have some items I was looking to buy

Always enjoy browsing there. Bought some lighting.

Things arent always where you would think, but the crew is happy to help you find what you need.

I find myself at Menards several times a week seems like. They have a great selection and good regular prices, but the sale prices are really good especially if you catch it with an 11% rebate too. For the most part the workers are very knowledgeable. The only part I dont like is the 8 foot Lumber is inside and the rest is outside. I would rather have it all indoors like Home Depot.

Got what I needed to get. Friend found what he needed. So many ideas come to mind walking through store. Step Dad loved this store when he was alive.

Menards does a good job of ensuring that everyone practice is social distancing and is wearing a mask the place is clean and tidy. We found everything we were looking for. And the people were nice also they have their 11% off thing going and thats pretty nice

Couldnt find what was looking for like always! Save BIG money at Menards....dont buy what ya cant find!

They have everything even food water juice parts for rv

Great place to shop, best selections of any store Ive shopped

Not very helpful staff. Prefer Home Depot, the staff are more helpful and knowledgeable.

We love the options here. So many great products.

Nice and helpful but would like rebate at checkout.

Staff was friendly and helpful.

They carry so many things!!! Good prices!!! Easy check out😊

Very helpful and available personal around.

Employees cant tell when a customer is patiently waiting for you to finish with the customer you are helping. Just walk away.

Manager with white beard and balding was extremely rude and accused us of lying about a return. Wasnt not helpful at all and was very hostile from the beginning.

Better than home depot

I called and spoke to Matt in building supplies. (Bay City Mi). He quoted me for sand bags and said they currently had 107 in stock. I tried to order for store pickup and couldn’t find them. I called the store again. Matt put me on hold for 43 min. But my hold was just the phone on the counter. I heard him wait on a door customer then heard his whole conversation with a coworker about his girl friend and winds changing. I hung up. Drove to the store to purchase my items. He did not wait on me but was then told they didn’t even have a sand bag in the store. A waste of a few precious hours as my basement flooded . His professionalism was none and wouldn’t recommend this store.

Excellent assistance with Christmas decorations. I ended up with a display version as it was the last in stock. I was asked if I wanted it or if Id rather have a different model. I chose to take the display model.

Very nice visit found everything and more than I was looking for

Always a great place to shop. Large variety of products at good prices.

Fantastic employees are always very helpful.

Great stuff

The one in bay city was very rude I didnt buy anything I came back to the one in saginaw and purchased what I needed

I was able to locate my items and within minutes I was able to make a purchase.I would hope other stores along Wilder Road would also create policy that restricts children and minors from entry. An uptick in shoppers of all ages increases the chance for exposure. That much foot traffic really isnt necessary.

Well went into menards and i ask for help and workers acting like they dont no anything today....lmao and i look around half the people shopping are wearing there masks but under there noises so i made a couple comments to some workers and they said the tell people but costumers get mad and walk away well well well let me say this do your job and enforce the law i sure dont want to get sick no would i ever do that to someone else. so im thinking i need to get my self out of here i couldnt even finish shopping ..thank you menards for not caring about your customers and not doing your job.

Great selection of outdoor lights with great prices. The staff was very helpful.

From the moment I got in the door I was harrassed by multiply sales associates because they didnt like the way I had the mask on. Got to the checkout and the cashier refused to check me out until the manager came over. The manager looked at me with my mask on and then her to cash me out. Afterwards the cashier continued to harrass me and say stuff as I walked out the door. Last 335 dollars I spend there. Many other places that offer alot better service. Home Depot, lowes, building centers.

Cant beat their prices for your pond supplies!

Patti and Nicole N. are ABSOLUTE AMBASSADORS to the Menard Brand!!! Thank You both for your direction...and help checking online for size ordering!!!

Doing some yard clean-up and got everything we need

My go to store for dimensional lumber.

Great store

Worst customer service out of the 3 local Menards.