All I can say is WOW!! This is not my local dealership (drove 2 hours) that I use by my house for sales/service. First time using this dealership and they went above and beyond to make my experience awesome. Marilyn Horstman was my salesperson, and she explained everything in clear detail. She made a major purchase experience very comfortable. They worked around my camping trip even. I pulled my RV Travel trailer to the dealership and swapped out my old truck with my new one in the parking lot. They were able to accommodate my schedule and after we were done we drove off the Campground very satisfied. I will be back for our next purchase. Its worth the drive.

Dan D. Was an amazing sales person. He was very knowledgeable, patient and kind. He helped me find the perfect car and answered all my questions. Highly recommend Dan if you are looking to buy a great car!! Thanks Dan from Graff

Blake is hands down the most helpful salesman I’ve ever had the pleasure of meeting. He is extremely helpful and you can tell he really takes time to get to know his customers needs and wants. Will definitely be coming back!

Tori in sales always goes above and beyond for her customers. I have been able to trust her with all vehicle inquiries. It doesn’t matter what time or day it is, she will be there and do all she can to help with anything that is needed! I couldn’t give her a higher recommendation from repeated personal experience. She exceeds the definition of exceptional. Thank you for all of my your time and dedication.

Cordal Morris was absolutely amazing in helping me find a new vehicle! Super polite and professional and got me the best trade in value! Highly recommended!

Tori offered exceptional service to us when our family grew from 3 to 5. We were in a time crunch before the arrival of our twins. She found exactly what we were looking for in a short time to fit our budget. She’s professional, kind and great with communication. I highly recommend Tori if you’re in the market for a new vehicle!

Working with Steve Humphrey at Graff Chevrolet in Bay City, Michigan is always a pleasure! We’ve bought 4 vehicles from Steve now and each time has been a complete pleasure! You won’t find a salesman that works harder than Steve.. Steve’s extensive knowledge of the automotive industry/market, combined with his drive for excellence and fine attention to detail will give you the complete experience you are looking for! We couldn’t be happier with Steve and won’t shop anywhere else for our vehicles! Ask for Steve! You won’t be disappointed! 💕

Cordal is amazing! He looked for the perfect vehicle for me and was able to get me financed and driving it the next day. Very helpful and appreciate him!

Jeremy was great to work with! Very knowledgeable and helpful when I didn’t always feel confident. Worked with what I could afford and was super friendly!

Tori Napora is THE best employee Graff has to offer! She is so sweet, and steers people in the exact direction they need to be in! I have bought 3 cars now from Tori, and she handles everything so well. From great customer service to dealing with all the headache paperwork that goes along with buying a car! Highly recommend finding Tori the next time you feel the need to buy a vehicle, I know I will be!

Great place they made the impossible possible for me great customer service and prices, thanks to Jerry Wilcox and Lisa Kosecki for all the great treat and made it happen!! you guys are awesome!! Will definitely recommend this dealer to everyone!!

Had my oil changed with no complaints! Everyone is always super friendly! I’m so thankful for Graff 😁

Call your dealership, looking for a truck. I talk to Victoria she was very helpful. So I will be stopping in soon to look at the Chevy truck we talk about Victoria. Thank you again for all your help.

Awesome service! Great service crew, they are friendly, honest, knowledgeable, and very helpful! Lois is the best! I will be taking all my vehicles here for their service needs from now on!

Im going back first thing this morning to figure out why I dont have a new oil filter, why my tires havent been aired up and why my fluids arent topped off. I went in for an oil change this past Friday. I arrived at 5:22pm knowing that this location closed at 6pm. I was greeted by a young man who advised me that, we close at 5:30 today and its 5:23, so........, I replied advising him that Id just repaired my truck which hadnt been on the atroad in almost a year and that I most definitely needed to be taken care of right away. He took a moment to talk to his manager and returned to tell me that they would you off my oil for free and that was all. Well, once I entered the bay, the other young man actually doing the oil changes looked at me confused when I told him what was going on. He then also went to talk with him manager and I overheard arguing about leaving at 530. Ultimately they decided to take care of me, which I paid $52 dollars for, but as I initially mentioned here, I checked once arriving home and found that nothing had been down, maybe besides the oil being changed?? Or maybe just topped off?? I dont really know. So, I will see what they say this morning when I go back. Extremely unhappy to say the least.

My husband and I both recently both new cars from Cordell. I told him my price range and the payment and he made it happen! He’s also a very good person very caring and very funny! I highly highly suggest buying a car from Cordell Morris at graff bay city

Ive been doing business with Graff for years and Ive never been disappointed. From new cars to used cars the service has always been top notch. I always use the service department for my oil changes and other routine maintenance. Graff is everything that a car dealership should be and more!!!!

There parking lot was getting replaced and they were still moving at a decent pace. I was happy with the work the guy that helped me was nice and courteous. Checked a few extra things for me. Had no problem explaining a few things for me too. All and all a good experience. Had to back out because of the parking lot work but they offered to help and it was easy I didn’t even need help. Very decent. Only thing I don’t like is my salesman isn’t there anymore and I bought two cars from him and really liked him..

Tori Napora has set me up in multiple vehicles and got my parents into some really nice deals. If I ever need a new ride, No one is better than Tori! She is amazing!!!!!!

Dan Donnelly was very helpful in helping me find a new car, explained features of the car to me and allowed me to see a variety of cars within my budget range! Thank you Dan! Defiantly go to him if you have any questions about car needs!

Graff helped me get the best price for my lease and the best price when I decided to buy my Equinox. My salesman Cordal was extremely helpful and patient with my questions and concerns. I could not have asked for a better experience on top of the most professional help when buying my car!!

Very friendly and knowledgeable place. Blake Symon was very helpful and patient through our whole process!

Tori was amazing, she helped my wife and I find the vehicle she loves. She was so friendly and funny. She had the information on the car to ensure it wasn’t in any accidents. Overall wonderful experience.

Very happy with the experience from Graff, Jeremy G was very helpful, friendly and he delivered my new car. He found something that fit my size and needs. I would definitely buy another vehicle from Graff in Bay City. And I have recommended friends to go over there. The last car purchase at a different dealership treated me like I didnt know anything or have time for me. Graff was very profession. THANK YOU JEREMY AND GRAFF CHEVROLET.

I’ve been looking for a used vehicle for our daughter for a few weeks. I’ve driven all over the state and been disappointed until I found a listing that Victoria had posted. I messaged her and she replied right away. We drove just over an hour to look at the vehicle and made a deal. We are happy and so is our daughter. Thank you everyone at Graff for their help! Will definitely use Graff again!

Cordal Morris sold me my vehicle. He is the best, very knowledgeable and friendly service! . I gave him details on the type of model flex I wanted. And he took time to find exactly what I asked for! Thank you so much!! I highly recommend him if you’re looking for a vehicle!

I’d have to say the people there are amazing. I talked to a guy there, his name is Blake Symon he really helped me out with what I wanted. I really appreciate him and would go to your dealership first.

Steve Humphrey always gives my family and I excellent customer service! We trust him for all of our vehicle needs and he has always come through for us in a tremendous way. Thanks Steve for all of your help and well see you for our next vehicle.

Dan is a hard worker, he fulfills the happiness of his clients! His great personality lights up the room. Highly recommend buying from Dan, he makes the process of purchasing a car an overall great experience!

Marilyn Horstman has been my salesperson for 4 vehicles now. She is friendly, knowledgeable, and takes time to explain things. I recommend her to everyone looking for a vehicle. Lisa did our paperwork and was equally friendly and took time to explain the paperwork. Highly recommend visiting Graff!

I always get five star service from Graff Chevrolet in Bay City Michigan. From the upper management to the kid that change my oil everybody always is professional and friendly.

Just want to add that my sales person was Tori. She was well educated and has all the answers to my questions. Great customer service. I would recommend her to anyone

This was the best experience! Not only did Jeremy Griffis help me find the car I needed in my budget and within the mileage I wanted, he then set it all up for me, including the drop off! All I had to do was sign the papers when they came with the new car, and they handed me the keys! It was like Amazon Prime for a new ride!

FIVE STARS!! Cordal is the only person I’d ever go buy a car from. Very professional and easy to work with. He made the experience as smooth as possible when we bought our traverse would highly recommend shopping with him!

I just bought a new van with Victoria, she was amazing! I am rebuilding my credit so she really worked her magic to be able to get me this vehicle I could not be more thankful because it was a struggle and she made it happen!Also Nick helped a ton too. All in all I appreciate all the hard work this team put into making this happen for my fiancé and I. I cant thank them enough!

Got in and out on a timely manner. And they did a great job.

Shannon Smith is very knowledgeable, accommodating, and friendly. She makes sure you are taken care of properly.

Graff Express Oil Change always takes such great care of us! They notice areas that could become potential trouble and make sure to address it. They are professional, welcoming and give a thorough review of services provided.

Everyone their was so nice. I was getting an oil change and I was talking with Blake and he informed all this awesome stuff about the new 2022 Silverado. I was very pleased with both him and how they got my oil change done.

Always friendly and professional staff members. My vehicle looks like its a few years old instead of almost 10 years old, great job body shop. I would recommend Graff Chevrolet in Bay City, Mi for your new and used car needs along with body shop and repair shop. Also the quick oil change always does a great job.

Steve is phenomenally awesome. I came in to buy out my lease and it was a great experience. Steve did everything great and was very engaging with me having great conversation.

Tori, I wanted to drop a note to tell you how much we love our Jeep that you sold us! The gas mileage alone is saving us so much money, its also so dependable! Thank you again for everything. Katherine.

Tori Napora is amazing! So knowledgeable and passionate about what she does. When I went to look for a car, she was so helpful, patient and took the time to understand exactly what I was looking for. Highly recommend!!!

Got an awesome deal from the best salesman Tori N.! She works with you and is honest and fair. 100% recommend Graff Chevrolet and Tori this is my 3rd time buying a vehicle from her and never had any issues.

Great place to have your car worked on. Great techs Great service advisers. New and used cars are great and good at working through all options

Steve Humphrey- Superb customer service! Knowledgeable and friendly and didn’t make me feel stupid for being a woman!

Great place to buy a vehicle. Excellent communication and they always due there best to keep the customer happy. Maryelle Miller always does an excellent job in taking care of her customers needs.

Blake Symon helped us with our new lease purchase. He was friendly, professional, kind, helpful and made our experience wonderful!

Cordal was awesome to work with. Took care of everything from start to finish and was very responsive to all of my questions. I would recommend him to anyone looking for a new vehicle.

I had the absolute best service at Graff Chevrolet on 6/10/21. 3 young gentleman got me checked in and did the oil change on the truck. They were the nicest hard working young men. Such a great interaction for my son to witness too. They helped me find a coupon on my phone and helped me sign into the app to check my rewards points...The baby was crying so I couldn’t focus. I couldn’t find my hood latch, then I opened the door too wide and hit the brick wall🤣. The one guy came up and said “don’t worry I’ve seen a lot worse😇”. They were so good to me there. Very friendly, and efficient service. They explained what they did and what needed to be done. It’s a nice quick drive through oil change for the right price and you don’t even have to get out🥰! Also, it’s a super clean temperature controlled environment. Great for any time of year.

Family has been going here for years. Quick, fast, and convenient. The guys are super friendly and down to earth as well. They noticed my tire psi was 60 when it’s supposed to be 30 and let me know about the wear it caused to my tires. (I had no clue they were that high when i bought it) so thanks a lot! I look forward to coming here again.

Dell is absolutely wonderful, smart and polite too! She answered all of my questions and made me feel like me and my business was the most important and that is quality customer service! Thank you!!

Horrible service. Would not recommend. Got my vehicle from them the next day had to put it in the shop. They kept my vehicle for 2 weeks without calling me to let me know the issue. I had to continually get in contact with them just to get information on MY VEHICLE. Horrible service. Will never get another vehicle with them.

I went here with my granddaughter to purchase a car. Blake Symon was our salesman, he was quick, precise, to the point, very knowledgeable of his job. My granddaughter loves her new car!

Adam was very accommodating. He went above and beyond all of my wishes. I would highly recommend him and I will be a repeat customer in the future.

Thank you for your great service and awesome kindness when I came in yesterday to have my car serviced! I was in and out in 45 mins.

Jeremy Griffis is the greatest! Very professional and gave us a great deal. Would definitely recommend Graff in Bay City for all your vehicle needs 🤩

Had an issue with my vehicle and they found and repaired the car all the same day. Had gone into it thinking they’d need to order parts and I’d have to return later but they had the parts in stock and were able to complete same day. They also communicated with me at regular intervals to provide updates on what they had found and when repairs were done.Being a dealership, it’s often said their prices are higher but I had their prices checked with some local shops and the pricing was comparable.Overall very pleased with Graff. It’s why my last four vehicles have been bought here

Cordal is awesome, amazing customer service. Answered all my questions and made me feel good about my purchase! Will def. be coming to see him again when I need another vehicle!

Adam Campbell is the salesman to see if you go to Graff Chevrolet. Literally always there and super helpful. Serviced my needs perfectly 👌🏼

Great people to work with. Renee was professional and so kind. She walked me through the process with ease

Top notch! Jeremy G was great to deal with! If your looking go to him he will take great care of you!

They made my experience with the dealership so easy and the staff was so helpful. Steve bent over backwards to help me and make things go so smoothly and easy. I will always make Graff my go-to dealership.

When I stopped in, Blake was so friendly! His smile was welcoming and he was very helpful! Great asset to the team!

Blake at Graff has been in contact with us regarding a leased vehicle. He is very knowledgeable and professional. He has answered all our questions about different options. We will definately be visiting Blake soon.

Tori Napora is an exceptional Sales Representative for Graff. She gets our business with ever new vehicle purchase!

Delle Valentine speaks so incredibly highly of her role and the team that she is a part of at Graff! It truly reminds you that Graff is a community focused company, hearing an employee discuss her passion for her job :)

Everyone was great but I must mention Tori, our favorite she makes the car buying process a whole lot easier! definitely recommended to friends and family! ☺️

Working with Steve Humphrey at Graff Chevrolet in Bay City is always great! He always goes out of his way to help our family find a vehicle and we have purchased 4 vehicles from him all together. We won’t go anywhere else but to Steve at Graff!

I had a really great experience with Blake Symon. Very knowledgeable and professional.Thanks again Blake!!

Cordal is amazing! Hes been helping me look for the perfect vehicle and making sure we find the best fit for my everyday life style. I highly suggest seeing Cordal.

Cordal is my go to guy whenever I’m getting a new vehicle. He knows his stuff and always puts his clients first! I’ve had the absolute best experiences working with Cordal, he’s always my first call whenever I’m looking for a new car, or even if my friends and family members are looking for new cars, I always refer them over to my guy because I know he’ll take good care of them!

Go See Tori! She provided excellent customer service and ensured I found the right vehicle. She’s awesome.

I know people that work out of there garages that take more pride and work with higher integrity then Graff. I would never recommend anyone to do bisness at any Graff dealership. I was rear ended and needed bodywork and suspension work. The work was incomplete. My truck drives sideways down the road. They painted my rim so my rim is now blue. Forgot to tighten down all the hardware they removed and put back on. Said they performed a alignment now the truck drives worse. It drove better smashed. Said the work would be done in a week and they would let me know what was going on. It took over 2 weeks and I had to constantly call to get a update.

Steve is not only a great salesman, he is a great person! Go get em Steve

The gal working on my car DIDNT put any oil in my car. They told me to start up my car i did. Then immediately a warning came up that there was no o I I turn off my car. Any guy quickly check my oil and he confirmed immediately to the gal theres no oil. He took over putting oil in. It will be hard to come back to your dealership!!!!. The gal never said she was sorry.

Fantastic service, very clean & that guy Cordal is one of a kind. I will only buy my cars from here!

The Xpress oil change location is the best in town. Supervisor there was professional and he was able to answer my questions and made sure I was taken care of. Fast and excellent service!

Awesome Steve who works there is great with helping eith questions

The body shop person said Id have my car back in less than a week, but it took about a month. No rentals available. I have to take my car back again, because the parts they replaced dont fit, and theres still damage on my car that needs to be repaired. So, my car needs to go back yet again to be repaired. Service staff was very friendly and helpful when I got there.

Jeremy was very helpful in helping my wife and I find a new vehicle. He made the process stress free and we are happy with our purchase and we would recommend Jeremy to anyone.

The people at Graff are so nice and go out of their way to help in any way they can! Super good service, amazing people!

I recently went to have my tire checked for a possible leak. They promptly fit me in and was able to patch the tire in a reasonable timeframe. Was appreciated they could do this for me!

Great job repairing our vehicle. Very timely and they contacted us afterwards to make sure we were satisfied. Thank you Graff.

Renee did a great job while working with me on the vehicle I wanted to buy. I am sure it can’t be easy to sell vehicles when you have so little stock. She worked with me to find the Blazer I loved. I am also aware that I am not the easiest customer. She also assisted me every step of the way to ensure I was able to get the GM discount and with the insurance and registration. This was a great experience and would recommend Graff Chevrolet and Renee Dean to anyone who asks.

It was a pleasure working and dealing with Blake Symon. Very friendly and knowledgeable. Would recommend Graff Chevy to anyone.

We have purchased and leased a few vehicles at Graff Chevrolet in Bay City. We always deal with Renee Dean. She has become a good friend. We always feel good about dealing with Graff. We’ve never had a bad experience. I recommend Graff and of course Renee to anyone in the market for a new car or truck.

You cannot beat the staff at Graff. They are so kind and courteous. When I was there yesterday the young man that serviced my Equinox helped me figure out the best way I could use my coupons and points to get the best deal on my oil change and tire rotation. I just cannot say enough how much I love Graff!

A very great and professional experience at Graff Xpress. Brad was very kind and he definitely knew what he was doing. The service I received was awesome. Because of Brad and such excellent service I will be back for future oil changes!

We love Steve Humpheey at Graff Chevrolet in Bay City! EXCELLENT SERVICE and EXTREMELY PROFESSIONAL! We buy all of our vehicles from there and only shop and deal with Steve at Graff!

Cordal Morris is best salesman at Graff! He will do his best to get you the best deal no matter what your situation is!

Would NOT recommend. I had an appointment for diagnostics and they did not even get to it until the next day. When found it was something more with the engine (that was under warranty) they said it may take a couple days. Well days turned into about a month during which time they do not have loaner vehicles and were trying to charge me daily for a rental which was ridiculous given how long it took them to get things addressed. When I expressed as much I was offered a discount rate of $10/day which would have ended up being nearly $400 by the time my vehicle was actually done….absolutely horrendous customer service and this is just one of my last 2 issues with them

Graff got my recall part in quickly. Had a dealership up where I live trying to get the part for over 2 months .I even stopped in a couple of times to see if they had it..they didnt have a clue. Then decided to go where I bought my car which was Graff had the part and fixed in 3 weeks.. they did awesome!

Over the past several months I have worked with Cordal and the team at Graff and was extremely happy with the level of service provided. I recommend them to anyone looking for a good deal on a new or used vehicle.

Recently we have purchased a work truck from Graff Bay City, MI. The staff, as well as Adam Campbell were very friendly. Spent very few time in the sales facility and walked away with a great vehicle for our commercial fleet. Would recommend Adam Campbell or Graff Bay City to anyone who is looking for a vehicle.

Cordal has top-tier customer service and seems like he’s always there for the customer step by step and has their best interest at heart. I would recommend people going to him for all of their used car questions and concerns!

They always make it convenient to do business with them!

Excellent service....Sales people wonderful & Love the SUV we got from them...Low mileage & 3rd roll seating the grandchildren love...When We decide to trade this one in...We will definitely go back for our next vehicle

I would like to thank Delle for her helping us out with our car accident and the service Graff provides. She is a valuable employee and I will be back to have her help us again. Many thanks to Delle !

Got my oil changed at Graff Xpress on Euclid and I am very pleased with the service. Staff was very polite. Brad and Brandon were a big help and made sure I was taken care of in a timely manner!