They were eager to help. They were willing to help even if I dont purchase from them. Tuscan Stone has a very large selection as well.
Best service I have had anywhere in a long time! Everyone there is friendly and helpful! They went out of their way to help us find the granite we wanted for our bathroom renovation and made the whole process much easier! Thank you!
We are very pleased with Tuscan Stone Imports. The staff was very helpful and accommodating. We had someone walk around with us and help us select which stone we wanted. Like other granite wholesalers, they could not release their pricing, but they really helped up choose the stones that worked within our budget. David was extremely helpful in that regard. One of the things we really liked was that they moved slabs and laid them out for us each time we asked. Other stone yards in the Baton Rouge area require appointments or will only move slabs for you during certain hours on certain days, which is pretty inconvenient for working customers. That is not the case with Tuscan. They will do it for you right then and there. We highly recommend Tuscan and will definitely use them for our future needs.
I looked at all choices of stone there and I asked for the most durable stone since plan is for kitchen. I was told quartzite is most durable, non-porous, resists heat and stains. Expensive but I chose that for longevity sake. NIGHTMARE decision! I know others who’s quartzite is fine as is- not mine! Multiple sealants prove ineffective in stopping stains and water marks. Today, I felt a small chunk of stone missing from the piece in front of my sink. I have done NOTHING to chip a piece of “the strongest stone on the planet. Staff unwilling to help once stone is purchased. Not sure if all businesses carry half-breed stone or lie about durability to get the sale. $12k later, quite miserable. I was brushed off as this is normal and you have to pay a guy to come out and fix occasionally. As I said, $12k! Really?!!
My company has been using Tuscan Stone Imports for years, and weve had nothing but excellent experiences with them at both locations. Since we are based out of New Orleans, most of our customers shop at the New Orleans location for the sake of convenience. I cant convey how appreciative I am of the BR location as well because of the excellent service they provide to my out-of-town customers who always have nothing but great things to say after a visit to Tuscan. They make picking out stone material for counter-tops (which can be a stressful decision as it is sooo important) easy and even enjoyable. So many beautiful slabs to chose from! They are quick to communicate my customers decisions with me and have a wonderful habit of following up to ensure my customers needs are met. As far as the inner workings of the business go--pricing, pictures, holds, transfers, etc..---they are prompt to meet my needs as well which makes our job as fabricators 100x easier. I never have to chase after them for anything because theyre always on top of it!Tommy (the owner) and his employees are knowledgeable, polite and always go above and beyond. It is a pleasure working with them and I recommend that any fabricators or home-owners in need of great quality and beautiful stone pay them a visit!
I stopped in to see their Granite selection and found the atmosphere to be filled with tension, who am I using to install, will I use their recommendation; an extremely secular environment; I felt theyre only interested to persuade me to contact their choice of fabricators; we chose another stone co. too!
Usually we deal more with New Orleans Location, but we had some work where our customers from Hammond area was pleased with the customer service and stones selections from BR . We definitely recommend Tuscan Stone Imports as one of ours Partners .
This location will sell your slab right out from under you!! They never called to let me know they where releasing my slab, I picked out my stone selection and when they didn’t have any other in stock it disappears, no notification ever for release!! If they can sell it today too and not wait a week for you and your installer to pick up your choice Tuscan Stone Imports just absolutely will!!?!?!!!!
They were very kind and very helpful.
The Rock Shop uses Tuscan because they have Quality products at a good price.
They was helpful and granite delivered fast right after paid for it