I enjoyed the customer service I received as soon as I walked in. I was greeted with a warm friendly smile and was led to the most perfect pair of glasses with the most perfect fit. I chose the black and blue frames by Tiffany and Co. Such a luxurious and classic style! The one that assisted me, Andrea, was extremely attentive to my wants and needs. I didn’t feel rushed at all. In addition, she helped add all of the quality finishing touches to the lens by adding protective features and a glare-free finish! I left the store truly happy! I absolutely cannot wait to wear my new frames for all to see! Good service like that is hard to find. Thank you so much Andrea! You are a blessing! 🤓 💕

Called in right before closing to get my lenses installed right before closing. Was met at the door by the only man badder than Chuck Norris...Lance, who was more than willing to help. After a few adjustments I was on my way. One of the better customer service experiences Ive had. Lance is a life saver. Would DEFINITELY recommend this location.

Jeana was such a great sales associate/representative. She was very patient and kind. I am thankful for her taking the time out to show examples of the features and being very informative. It was a great experience at LensCrafters because of her wonderful service.

This place is AWESOME! From the phone consultation all the way to picking out my glasses! I will definitely be back for my next exam specifically here. The entire staff deserves nothing less than 10 stars! That means double my five that Im limited to. Everyone assured i was comfortable from greeting me at the door to watching me model my frames lol. You guys are amazing! Highly recommend!

Awesome experience. Customer service was unbelievable. They want best fit for you not just a purchase and get out. Spend one on one time with you. Great experience.

My experience at LensCrafters was great due to Ms. Jean and the rest of the staff. They all were very personable and helpful when deciding on the best eyeglasses for me. I will definitely bring my business back to them.

Jeana was so patient, helpful, and very knowledgeable of everything dealing with eyewear. I recommend everyone to go see Jeana to get eye glasses or prescriptions taken. Thank you so much.

I purchased a pair of Versace frames for almost $600 thinking I would get a few years of wear out of them. The lens popped out frequently which was annoying but I could always take them back to the store to get it fixed so it was no big deal. Recently the screw broke in the frames so I took it once again to have them repaired only to be told by an associate that they don’t have any tools in store to fix the issue. Which is strange being that they had the tools to install the screw in the first place. The warranty is only good for a year so I would basically have to cough up another $600 to see again. Going back to America’s Best!

The staff in general was helpful and accommodating but it was Jason that came up with and executed a solution to what was a formidable issue for me.He did so quickly,politely and graciously.He is the caliber of employee that influences customers to become loyal patrons and refer their friends and family.Thank you for the opportunity to recognize a staff member when they go over snd beyond in assisting a customer.Denise SmithSt.Francisville,La.

Beyond my expectations! I went to find a frame for my prescription and left amazed by the quality of their service, care, knowledge and variety of Luxury brands. At LensCrafters I had the option to get a Protection Plan that is amazing for my customized Gucci glasses. LensCrafters has a reliable protection plan unlike any other place. I fully trust them with my vision needs. I also found out that I can go to any LensCrafters in any state or part of the world and they will replace my lenses and frames using my Protection Plan and I know they will be taking care of my needs. Lance is the store manager and I am very thankful for the patience, care and knowledge I received. LensCrafters is beyond expectations and I recommend it to all, specially my friends and family.

If you want good service and even better quality frames and lenses, this is the place. At doctors offices they can put lenses in but at lens crafters it is the original rayban lenses, MADE BY RAYBAN. I mainly get sunglasses prescribed and have been satisfied every time. Jeana helped me out and Jerry is a safe bet too

5 stars service! Andrea approached me as I walked in the door. I didn’t have to go looking forward help. She was an expert at the offerings for safety glasses and she was highly competent. I appreciated my visit to LensCrafters so much. I’ll be back next year!

Our first visit was a delight for our family. The eye doctor was more knowledgeable and gave us better explanations than any other we have used in the past. The staff was very friendly and patient with our young child. We really appreciated getting to use the digital eye camera system instead of having our eyes dilated, since we are sensitive to the eye drops, even though it cost a bit more since our insurance did not cover it.

Jeana was very pleasant and professional to work with!!! When I come back I will definitely be looking for her.

Service here is always excellent and the people a pleasure to work with. Lances swift and effective repair of damaged frames today was happily typical, in fact. Highly recommended.

Jeana was great in helping me to select my new glasses and explain all of the options.

Great customer service. Worked on my repair without hesitation :)

My first visit to Lens crafter will definitely be back Jeana was awesome!

One of the arms of my glasses broke in the morning. I took them in and they fixed them for free! Saved me from the next 2 weeks. These guys are the best in town.

Went in to find a replacement for a case and they were super helpful. Not only did I get the case he also gave it to me -no charge!

Awesome service. Andrea at the Mall of Louisiana LensCrafters is professional and very knowledgeable of all the products. She is there to help you find the perfect eyewear for your needs. Top notch employee along with rest of an awesome staff. I wouldn’t think of going anywhere else.

The staff was really kind and the atmosphere was nice. Great service, great glasses, and great prices are all things you can expect from this location!!!

They were so nice! Fixed my glasses free of charge.

Great and timely service. Didnt feel rushed or like I was being pushed around.

Very helpful and accommodating staff! Always great choices and good prices during their sale!

Andrea at the Mall of Louisiana took great care of all my needs! And the one hour lab can’t be beat! Y’all go ask for Andrea and tell her y’all read my review!

All hail Lance the lens whisperer!!!! They are all so nice but Lance is my DUDE! Everyones super helpful. 👍👍

Super nice! Fixed my son’s glasses so quickly. Very professional.

Very sweet people & fixed my sunglasses right away!! Thank you all so much!!

Tightened my daughter’s frame at no charge. Thanks so much

Great customer service every time.

Great service, wonderful doctor, beautiful assistant & marvelous workers with the best advice, we’ll be back soon

Great place so much better service than vision works although they took a while to start inspecting my eyes the service was great she took her time with me and my daughter to figure out what was wrong and she was very nice and patient this lady definitely deserves a RAISE!!!!! cause I think she was the only one there!!!that day so I appreciate you guys and we will definitely be back. And to the 2 ladys at the front desk as well thank u both for the great customer service you guys as well definitely deserve raises for being so professional 😀

Experience was really well, very friendly staff, and was well beyond expectations!!!!!

Awesome adjustment to my lenses Jason McDaniel🥳

Place is a scam. Claims no affiliation with LensCrafters. Doesnt honor anything LensCrafters. Has ridiculousminimum purchases....Steer clear of this outfit

Always helpful when I go in

I always have a pleasant experience when I come. Gerard was very helpful in my selection of new glasses.

Always a good experience.

Jerry was awesome!

Extremely fast and helpful. Glasses for a somewhat high-power prescription in under 30 minutes!!!10/10 would recommend.

Best service and products

Does not accept any medicade insurances.

These people are awesome!!

Excellent customer service. They were very kind and helpful and were even able to repair my son’s broken glasses while we waited.

Great customer service!!

Awesome staff and manager (Lance)! Friendly, knowledgeable and courteous. Helped my 5 year old find the perfect glasses.We will be going here from now on.

Their customer service is absolutely terrible. I was browsing around for glasses and nobody came to assist me or greet me. I was in the store for 20 minutes and nobody ever tried to assist me! Once I went to them and picked my glasses on my own the sales rep started adding things that I did not ask for on the price. He did not explain anything and when I reached the counter, the price was $100 dollars more than what he quoted me!

The crew at capital eye is amazing, go in ask for Jason! Everyone including the doctor were so helpful and considerate. Fast service even though they were slammed busy. Thanks guys, sending the fam you way

Would give zero stars if able to do so. I presented for my appointment and was told that the internet was down and all patients would be rescheduled. I can’t believe there is no backup system or disaster recovery process for addressing these issues without affecting customers. I did not reschedule because I cannot do business with a company so ill-prepared for issues such as this. They are clearly not a customer centric establishment.

Lance is amazing. My puppy got ahold of my glasses and he replaced both plastic ear protectors for no charge. He was really personable and made my experience super quick and easy (:

The process of ordering glasses from these people is impossible. I’ve been into the store and ordered online 4 times and still haven’t got glasses ordered. Don’t do anything to help or explain how to get glasses ordered.

Nice manager/staff. High price and shaming warranty (a glasses manufacturer said when I contact about a broken glasses). It is regretting that I bought two glasses this year there. I wouldnt never go to there again.

Professional courtesy and beyond and way above my expectations, thanks Greg!

I used LensCrafters for over 10 years and I have always been happy. This year I went and they charged me over $100 ($180 total) for my eye exam than last year.They are now a complete RIPOFF. Go somewhere else and save a lot of money.

Doctor was nice, but they messed up my lenses and wanted me to pay for the new ones. I cant wear my glasses at night because of the glare across the lens. Terrible!

One of the ladies helping me looked me dead in the eyes and told me they couldnt make the glasses I already have on my face in my prescription. Everything I chose they told me couldnt be done. When I finally found some they could do....which I really wasnt in love with.....they told me they couldnt do the lenses I wanted. So what exactly can they do? Useless waste of time.

I had a contact lense exam and the young lady putting my contacts in had fake nails with glitter polish paint on them. That was unsanitary. I felt like I had rocks in my right eye. I told her and the optometrist but was told that I would get used to it. When it was time for me to take the contacts out, I realized that the right contact had been torn when it was put it which caused the discomfort. They did not have any more contacts in the prescription for my right eye, which has the worst vision, so I had to get a lower or higher prescription for my trial. I really didnt feel this was standard procedure. I called the following day to report that my right eye was blurry and constantly watered. I was uncaringly told on the phone that they could not do anything about it and that my contacts a would be in within a week. I called customer support and the only resolution I got was the same answer. No apology for causing me this issue... Nothing. Not even seeming to be concerned. I will not refer nor become a repeat customer of this location nor company. I am very disappointed!!!!

This store is extremely understaffed. The Dr. was too busy to spend the time to properly fit me. All of the equipment used during my appointment had to be rebooted, plugged and unplugged to get it going. I will not go back again.

Very amiable manager/staff. Took care of problem with new lense w/o hesitation.

Honestly The Best Service Ive received.

Lady on the phone was rude as can be to me when I called about a $600 glasses order that I placed that they messed up

I dont normally write reviews, but Jonathan at the Mall of LA LensCrafters helped us out tremendously with my husbands first pair of glasses.