Just received my 4 shirts I ordered from them 2 months ago!! I ordered one shirt wrong size I noticed upon looking at my receipt the same day, I emailed them to see if they can refund or exchange they didnt have the decency to respond! I called them today to see if there is something they can do and all they said was oh well no refunds or exchanges. Totally unprofessional, definitely letting everyone know of the bad customer service they have!Edit: OK mybe I did not read that part about your policy but I did send the email right away and changing my order should not have been a problem because I doubt you make the order right away (in less than a hour from submitting) That just shows the lack of professionalism this company has I have the email to prove nobody responded to me!

We did not experience the exceptional customer service the other reviewers evidently have. We were never assigned a rep to handle our order; instead, all correspondence was from their info@ address. They sent us the wrong proofs twice; the first time featured an entirely different companys logo on it. We waited a full month between approving the digital proofs and being told our order was ready for pickup. When we asked them why they werent shipping it, they simply said, we didnt know you wanted that. Ive never personally worked with a printer who didnt already ship their orders by default, but even so, I think its the safest option during a pandemic. Despite the delays this misunderstanding caused, they were very quick to invoice us, and followed up every day for 3-4 days. Meanwhile, our shipment was nowhere to be found. When we asked after it, they told us they would ship as soon as they received payment! Given the issues we experienced with the proofs, we obviously didnt want to remit payment before seeing how the final product turned out, but at their insistence we settled for a photograph. We didnt receive the delivery for another 3 weeks. The entire process took over two months and was painful from start to finish. If youre local, and perhaps outside of the overwhelming challenges of the pandemic, you may receive better service.

Absolutely the best, The staff, The quality, The Customer Service is 2nd to none

Awesome work always.I trust Gerald 100%. Im always 100 satisfied.

I have had nothing but great results with this company. Every time I place an order, it is seamless, fast, professional and most importantly, done correctly. I will continue to do business with them because they make everything so easy and do a fantastic job.

Very helpful and personable staff. They are dedicated to their customers and do outstanding work

Super fast service! Great design work, I will use them for all my print needs in the future!

Good people to work with good quality t-shirts,hats stickers you name it

They made great Shirts for my sons JDRF walk team

I have had the pleasure of dealing with Icgonito many times, they have always been courteous and punctual on all orders placed. The owner always goes above and beyong to make sure everything is as the customer wants.

Owner is super nice and they do fabulous work and reasonable prices..

They are the best, alwAys helping me out in a bind and quality work!!!

Incognito always comes through for us and will print whatever we need. Caring, professional, and great work!

Extremely kind employees and high quality designz

Great customer relations, variety services and good pricing.

Unfriendly and lacked knowledge. Also as soon as I walked up an employee practically blew smoke in my face!

Great place for screen printing.

Hello Im using google maps

This was horrible customer service I was hung up on mid-conversation..