Just as I was about to be helped, the one of the associates was talking smack about the customer before me by saying how annoying her questions was, etc etc. Upon helping me, they stayted I didnt qualify for a promotion. I was confused because 3 other associates over the phone said I did. Idk if theyre just sloppy, in knowledgeable or didnt want to help...

You wont believe this, read to the end.... Last month we made the decision to become Verizon customers, so we went to the new store on Calloway drive and ordered a new service plan and 3 new iPhones to go with it. After our delivery date came and went I called the store inquiring about why our phones hadnt shown up yet, I was told there was a delay due to a storm, but was assured that the phones would arrive that coming Friday and they provided me a tracking number to see when the phones were delivered.That Friday FedEx showed that the phones had been delivered and signed for. We rush to the store to pick up the phones, the employee looks around, doesnt see anything, he casually asks the other employee if he knew where the phones were. Nothing, no phones anywhere. They joke with each other about how, this has never happened before! Then the employee who was helping me says, well, I guess you can call FedEx and see what happened. Because your phones arent here. HUH?! So, I called FedEx and started an investigation on my own and left the store empty handed without even so much as an apology.Over the next two weeks I was promised multiple follow up calls, and to be clued in on the investigation process. Not one call was returned. Not one. I had to make every single call to them to find out what was going on. All while I had already paid a $165 deposit just to have the phones ordered.At the end of this month and a half long nightmare, I finally get in touch with the boss, who tells me that the phones were in fact missing and they would refund my money, oh and the promotion I signed up for had expired.That was it, they lost my phones and they were refunding my deposit.Not one of them offered to order new phones, or try to fix this in anyway.The epitome of poor customer service.Do not waste your time and money like we did. Head over to GoVerizon on Rosedale and Allen and speak with Rafael he will fix everything, because he practices costumer service.