I took my totaled ‘09 altima here. A 15 second google search will show you that these cars transmissions go bad. It is a known problem. They had they “transmission specialist” boss take a look and he said the first thing was to fix the radiator. Obviously, I declined. I asked to leave the car in the lot since it did not drive, and I was told “no problem, we’ve had cars here for months”. Turns out two weeks ago they TOWED MY CAR WITHOUT EVEN CALLING ME. It is absolutely insane that they would do this without calling me. I have spent thousands at Firestone and they can’t even pick up a phone. They just scam you with fake fixes (‘we have to start with the radiator’), then tow your car without calling you. Not to mention they already fixed my engine oil cooler telling me that was my cars problem (it was always the transmission, and they knew that). It didn’t solve the problem of course.

They have consistently been available to complete repair work on our vehicles and their lifetime alignment has saved us a few times after we get new suspension or tires installed ... or smash into a pothole. I was a little disappointed that they were not willing to install a cabin air filter that I had purchased, but I can understand why.

Very friendly and helpful. They were able to get my work done quickly on short notice. The desk guy also gave good advice on the new tires.

The worst experience ever,they didnt communicate with me with regards to not finding parts and ended up not being able to find them,then my husband attempted to find them its has just been horrible communication. And as of today they cannot fix my vehicle now after having it for over two weeks. I will be calling corporate office also to notify them of the unprofessional staff they have running that place. Do not go to this place just a fair warning. Oh and when we dropped off the car they had a car blow up on them also so someone doesnt know what they doing.

Bottom line. This location is terrible.Good luck scheduling an appointment.Even with a fleet vehicle.Go to another preferred vendor so you dont waste your time.

Made an appointment for Saturday 5/15 at 12. Got there on time and dropped my car off. Waited for awhile to get some help at the front desk to drop it off. They said it’d be done around 1:40. No worries, I was able to walk around the arbor walk while I waited. Got back at about 1:50 to pick my car up only to find out they haven’t even brought it back yet. No call or any communication on their part about them not getting to it yet. What’s the point of an appointment?

Took my car in for a state inspection. Was told I would need $700 in repairs for my breaks. Being the wise consumer I am I took my car to my usual mechanics and my breaks were fine. Firestone tried to steal my money. I would not recommend being your vehicle here unless you want your money stolen. On top of that I was charged for new wiper blades that were never put on.

I’ve been to a lot of different locations. Firestone was discovered 7 years ago after my dad passed. Everyone is so wonderful, and helpful. Today, I came in to have a flat fixed, and they fixed it in good time, even though they didn’t have to tire in stock. Thank you to the guys who are so helpful all the time!

Staff was too busy trying to mislead and upsell to the customer ahead of me instead of getting respectful of appointments and time. Unhelpful and unpleasant, I’m go elsewhere instead of still probably waiting.

Honest guys, that just tell it like it is. They prices arent deals by any means, and you might end up waiting around a lot longer than you want, but theyre theyre very straight forward about everything and get the job done. Ive been here a few times and never feel like Im being ripped off, which is more than I can say for a lot of other car shops.

If you value your time avoid this place.First time I scheduled an appointment here, showing up on time, for the service advisor to tell me they were short staffed and too busy to accommodate my appointment. A phone call would have been greatly appreciated. Rescheduled. Before heading to the appointment I called to make sure theyd be able to take me in. They confirmed they would. Oil change and tire rotation took two hours. Figured Id give them another shot. Here I am sitting in the lobby after 2 hours for them to tell me they are waiting on the oil filter... Also, lack of professional from the service advisor. Only make sense to have am oil filter ordered if you have a schedule oil change... Ill be trying out NTB next time round.

I shifted my regular maintenance business here from another location that is suffering from a quality standpoint. This location does not have that problem. They are (1) courteous and friendly (2) quick and prompt and (3) seem to have their processes and product knowledge in place. I will continue to bring my business to this location for those reasons. Thank you for earning my business.

Amazing service …. !

One of the best locations for customer service Ive encountered anywhere- let alone among tire shops.Kevin was professional, responsive, polite and flexible- fantastic experience all around.

Worst car service ever had. I made appointment on Saturday 06/13 at 9am for brake service. 10am the guy who looks like store manager went to me and said I had a loose caliper and brake fluid need to be flushed. $620 total and 2 hours as I was told. I waited there still 1:30pm,4 hours and nothing seemed about to be done. I only heard the staff were talking and laughing in the garage. Again the same guy came to me and offer a discount for the long time waiting and he was pretty sure it would take only 1 hour more. Guess what?3 hours later I had to go inside the garage to ask them about my car. Thats when they rushed and checked me out at 4:30pm. Almost 8 hours for a brake service and no explains why, no apologies. How is a well known shop being rude and unprofessional like this? I will never come back here for sure.Think carefully if you want to drop your car here.

I have a 1990 Chrysler TC by maserati, which means parts are almost impossible to find. The guys at firestone completely rebuilt the calipers for my car and although it took a bit longer than normal, they had me back up and running and at a reasonable price soon enough.

The Firestone at Arbor Walk has offered consistently good experiences. Ive been there five or six times in the last year for a variety of work. They have always exceeded expectations and provided quality work.

I found both Rhett and Mike to be extremely pleasant, efficient, helpful, and understanding. I called for advice and received sound direction. When I made it to the store, all questions and concerns were quickly resolved.

Arrived for a 12pm appointment. 2 walk ins and 2 appointments who were after me were serviced before my vehicle. At 1:20 pm I asked a technician what the eta on my noon appointment was. The car wasn’t even in the bay, he went and got it then. After 40 minutes and the requested oil change, they inform me I need new brake pads. Didn’t walk out of the store until 4pm. Techs were dismissive of my concerns and “that’s just how it is.” about the situation. What is the point of an appointment if it’s not honored? I felt extremely brushed off and swept to the side. My husband has come here with no issues, this was the first time I came as a woman on my own. Extremely disappointed with this location.

OUTSTANDING CUSTOMER SERVICE AND QUALITY. I walked in with a flat tire and was amazed by the way Mike took care of my issue along with handling a situation with a difficult customer. He treated everyone who walked through the door with respect and educated them about general auto maintenance! All with a smile! :)

BIG THANK YOU!!!Were on the road from San Antonio to Dallas when we got flat tire in Austin on a Sunday. I put on the spare and searched for places to repair or replace. Im 15+ years Sams Club member and that was the 1st place to visit - you expect valuable members will be treated with respect - dont hope! With 2 hours left in their business day they showed me the door and explained that Ill need appointment, regardless the fact my family is in dire need of help - I was speeches!The contrasting story - with 30 minutes left in the business day and us 10 minutes away Brandon (forgive me if I messed your name) accepted our call for help over the phone, waited for us already exceeding his shift by 1/2 hour, and fixed our tire staying 20 minutes past the shops close time! What a selfless act of kindness! God bless you, your family, and Firestone!Yes - Im not a valued member (any Sams executive comments here???) - just random customer from another part of Texas, but I was treated as royalty!THANK YOU!!

With several customers at this location at 4:30pm on a chilly day, John and Michael kept their composure. I was there for a nail in my tire. I was one of two ladies and last customer. I watched as they kept everyone the status on their vehicles and took phone calls in between. Good location.

They care about their clients. And they look for other things wrong with your car.

My husband and I have always had a good experience here. Sometimes the wait is a little longer than expected but they are busy, so that’s understandable. Really have enjoyed working with Kevin. Very helpful, straight forward and knowledgeable.

Have had multiple bad experiences, but wanted to give them a second chance. Bad idea. Made an appointment for a simple oil change at 1pm. Drop the car off at 1 and was told it would be done around 3:30-4:00 pm, which is fine because we wanted to go shopping and eat.We get back to the shop at 4:00 pm, and theres still many cars ahead of us, and was told that it would now not be done until closing time. It appears that making appointments doesnt matter to them, and they were very condescending when asked why it was taking so much extra time.I would not recommend this place to anyone, and we will not be returning. Weve had much better luck at other shops in the area.

I had to go in for an oil change the day before making a road trip to Dallas. Kevin was able to accommodate me before I had to go into work at 3 and made sure the car was done as soon as possible. Customer service was great. Price was a tad bit high but the convenience made it easy to overlook that. Will come back again.

5/2/20 Today I feel like I have been robbed by the technicians and store manager at Firestone arbor walks location. Theyve failed to honor a warranty I paid for a coolant pressure test. I feel the coolant pressure test job is to expose every possible leak dealing with coolant however the technician failed to thoroughly check my vehicle.... Now theres a radiator crack on the passenger side they will not honor...

Not often nowadays where genuine customer service is on-point, so I really appreciated my experience at Firestone earlier this week. I took my 06 Honda in for an inspection and standard oil change- price was great with coupon ($25), but my inspection did not pass due to the middle high mount brake light. When i freaked out, they remained very calm, professional and candid, and went over the options with me. Kevin, Joaquin, and Brandon helped me get back to a rational headspace, and performed the replacement service for over $100 less than the three other places I called to get estimates from. The service adviser, store manager, and mechanic were all great, and I will definitely be a repeat customer.

The Firestone located in The Shops at Arbor Walk have the most friendliest, hard working team I’ve encountered at any Firestone in Austin. Specifically, Oscar B. He was beyond helpful when I brought my car in today to check out what was dragging under the front of my car. Turns out it was a metal plate and he did everything he could to successfully secure it. Kudos to you Oscar B. for being not only attentive to the issue but for taking time out of your day to fix it. You are definitely an asset to Firestone!!

These guys are awesome ! I bought my tires at Firestone in El Paso 2 years ago and never had a flat till today. I had to wait for a short while, but they fixed me up and no charge. Thanks !

Great staff! Everyone I interacted with there was a pleasure. They also didnt make me wait super long. Will definitely go back for future car needs.

Great service in both my visits. Knowledgeable staff. Highly recommend.

Its good to have a place near by to rotate my tires and do an alignment, coffee is excellent, but please spare me the grief after my tires are rotated. Dont tell me I need new tires when the tread is still very good, dont tell me I need a new battery when my battery is perfectly fine, and dont tell me that youre going to charge me 50 bucks to install my cabin air filter if I want it. After they finished rotating my tires the girl takes a 15 minute phone call in the garage while Im standing watching the whole time in the lobby and then tells me all this stuff I need. The girl couldnt have been more than 19 years old and could probably barley drive a car and she reads out a long list of suggestive maintenance, please, I know its policy, but please quit wasting my time.

Have been to this location several times and gave always dealt with Kevin. Very easygoing individual and have never had an issue here. I feel comfortable dealing with him and that is why I always come back to this location

Lied about the wait time - so I waited 1 1/2 hours for a 15 min state inspection. I failed and confirmed 3 times what I needed to fix. Fixed it. Returned only to be told I also needed new tires before they could pass me.Didnt offer a refund or anything. Ill give somewhere else my tire business.

Nice guys, but my gosh SO FREAKIN SLOW. Shop opens at 7. I was there at 7:04, first one in the store. All I needed was a simple tire patch. They didnt have a tech even show up till 9. And I didnt get the keys back until 10.So a 30 minute task took 3 hours. Like I said, nice guys, but not very well-managed and very slow.In the 3 hours I was there, they actually turned away a girl saying they were booked up for the day. . Probably because they didnt have a single car in the shop until 9:45 and only one person working from what I could tell. And all she needed was a tire patched because she had a nail in it.Only review Ive ever done, but thats just ridiculous.This shop would get one star, but Im being generous with the second for them being nice guys.

Stopped by this auto shop for help and advice on tire work. Very rude and obstinate manager who smiled unprofessionally and dismissed my concerns. I needed some help with tires. I went NTB tires just down the street who were courteous and personable. They helped me understand the situation. I would highly recommend going to NTB over this Firestone location. I don’t think the manager / yt working here knows how to attend to customers.

Took my car into a Firestone in Phoenix to have an oil leak repaired about 4 months ago. Now Ive moved to Austin and am having the same issue and asked this Firestone location to look into it. They wanted to charge me $45 to put a dye into the oil to see where the leak was coming from. They couldnt tell if it was coming from the part they repaired or not. Could not believe they were going to charge me for that. I already spent $300 to fix the first leak. Then they said I needed new rear tires, new rear breaks, wheel bearing, totaling almost $2,000! Not including the oil leak being fixed if it is coming from a different area than where they fixed it. I felt like I was being scammed and ripped off!

2nd time taking my customized jeep here because the jeep dealership wouldnt work on non oem parts and Micah and Joaquin took great care of my car! Tire rotation for $25 bucks and they also fixed my headlights that needed a new fuse controller! Ill be taking my Jeep back for quick fixes and such!

I came In for the complete auto inspection to find out my car was unsafe to drive. Robert F, showed me and explained to me why. With much difficulty and being very busy, he went the extra mile to make sure I was safe on the road and didnt dig in my pockets to do so. Very grateful for his customer service and diligence. Friendly and informative. I definitely recommend this location.

Really was not a good experience overall. I dropped my car off for a wheel alignment and they discovered I had a nail in a tire. The tech said they could not patch it (I guess they can only patch it one way?) and I had to buy a new tire. (when I took it to Discount tires they patched it for free) Also they charged me 60$ for a brake inspection I changed my mind on and decided I did not want. The tech was nice but pushy. DO NOT take your car there if you expect to have it worked on in less than 3-4hours. Also my alignment is still off but it’s slightly better than it was.

I got my oil changed here and they are really helpful. because this is in the Arbor Walk you can just walk and get lunch or shop and then come back and get your car. There are plenty of places to shop and eat here. Also this location is right next to a restaurant so you dont have to just site in the lobby and wait.

Store #352687Firestone Complete Auto Care10515 N Mo Pac Expy Ste PAustin, TX 78759-5324My tire blew out nearby an hour before this store closed. I called this store hoping I could at least park the car near the store and take an Uber to take care of this first thing tomorrow morning. Mike said to take the car over and he would take care of it today. Absolute life saver. We are driving to meet family in San Antonio tomorrow. We were grateful this didnt happen on the way to San Antonio most of all. But we were worried we would be late, or even have to cancel and lose out on seeing family and our booked hotel. The fact that he was able to take care of this today was fantastic.

AVOID this place. Especially Oscar Brown.They destroyed my engine while doing a simple radiator hose repair. The next time I came in I got a tire patched. The patch lasted 4 hours. I called them back and Mr Brown said he did not have time to fix the flat again. He said basically I was just screwed. I asked to speak to a manager. He refused. I asked for a manager to call me back and Mr Brown said that he was not going to leave a message for a manage to call me. I asked for a district manager and once again was told that he would not give me a district managers name. They have proven time and time again to be absolutely terrible. Run far away from using this location

Ive always had good customer service at this Firestone location, but Im writing today to describe a GREAT experience I had with the guys today. Long story short...I took our Tahoe in last week to have an oil pressure gauge replaced. One of the techs accidentally left one of the interior lights on and it drained the battery. I took the Tahoe back in today and they replaced the battery with a brand new one.They did this quickly, happily, with zero attitude and no questions asked. Thanks guys, I appreciate going the extra mile!

These guys have been terrible. My wife took her car in on Wed. at 4 PM. They told her the water pump need to be replaced. Quoted her a 5 hour repair and started that night. They closed at 7 and according to the shop, the mechanic worked on the car till close and got back to it first thing in the morning at 7 and worked on ONLY our car. It is now 1 PM on Thursday as of this writing and they are Still not done with the work. Were going on 9 hours for a 5 hour repair.On top of everything, they originally quoted her for $120/hr for labor and a part for about another $120, but somehow they said it would be a $1000 repair. When I questioned this there was suddenly a discount applied and it would only be around $800, but thats not what they were telling my wife. Not only are their mechanics terrible but their front office cannot even do math. Either that or they are crooks. But I supposed Ill go with Hanlons Razor on this one. WOULD NOT RECOMMEND!

I’ve had two vehicles in this location as an account holding customer. I was forced to return the first vehicle four times before they could solve the problem involving a coolant leak. One of those times was after being sent on my way “repaired” and found myself broken down on Christmas Day on the highway. This last visit I had my second vehicle with a small coolant leak. I was there on a Tuesday morning at 10:45. I had to wait there until 2:00 while the guys clowned around and joked to get a diagnosis. Turned out to be a thermostat issue and a radiator cap. They also said to flush and fill the radiator. After an hour long wait for the estimate, they came up with $409! Painfully I agreed to get it done being that there was no time left to take it somewhere else. A 3 hour repair then began while I waited at a near by restaurant. They never called me to tell me it was ready, I did all of that follow up myself! I hope I never have to go there again and I’d strongly discourage anyone else from doing so. They are ridiculous and they don’t care. Super expensive and slow as molasses and to top it off, not clean or reliable. Take your car somewhere ANYWHERE else. Trust me

Dishonest and incompetent staff. Beware of dealing with Kevin. The man will lie to your face. They had my car 3 days and incorrectly diagnosed warped rotors. Kevin told me there was nothing wrong with the brakes. I decided to get a second opinion and wound up taking the car to a different shop. The second shop confirmed warped front rotors. After resurfacing the rotors the problem was gone.If you are looking for trustworthy and quality work, go somewhere else.

I called while sitting at Lupe Tortilla back in April about getting my Oil Changed and right after lunch, I dropped my car off, ran some errands and came back to my car being done with NO upselling. I have a few things I needed done like my transmission fluid being flushed but they not once tried to do anything extra. They were all extremely helpful to me and very polite.Not sure what happened with the other reviews but the same level of service I received when I called an hour or so before is the same exact level of service I received when I got there...

Hour-plus wait and car wasnt even looked at. Meanwhile, others that came in after us already had both vehicles worked on and nearly completed. Do yourself a favor and avoid this headache--just go elsewhere. Counter-person was nice, but what a complete waste of time this was.Went in to have a tire with a screw in it repaired. We were advised it would be 1-2 hours. I gave all my info, began the process and decided to go have breakfast next door. There was a couple walking in for double oil changes as we left. Once we completed the breakfast a little over an hour later, we returned and were told that 1 of our cars had already been completed and the next was going in. Neither of those cars were ours--they belonged to the couple that came in as we were leaving earlier. Not only had they forgotten my car, they now wanted to sell me 4 tires. They couldnt remove a screw in over an hour, put others that came in after me ahead of me and now wanted to sell me over $1000 worth of tires. Ill avoid Firestone companies moving forward. What a complete joke of an experience. Thanks, Firestone!

Destroyed my front rim on my M3. I was told I must have hit a curb. Seriously. To scratch a deep Grove 360 ° around the edge of a rim, Is a result of a curb hit. Shade tree. This is NOT like other firestone. . They are barely qualified to check tire pressure. Only good guy at that location is James

These are the only guys that could help me. I was really impressed! The mechanic and Service manager actually sat and talked to me about my issue.

Dont trust them. They didnt provide any of the service that they claimed to have done on my truck. They quoted me 90 minutes when I pulled in. 4 hours later, it was finally ready to go. Id say it was done, but nothing was done. My oil filter is still the one that I put on there, not their house brand. I highly doubt they even changed the oil, so they probably just kept the $100 worth of oil that I had brought them to put in there. The tires werent rotated, and it wasnt aligned as I had asked. Total ripoff scam shop.

Before I visit this store, I have put my car on the alignment machine for 5 times at other stores since I changed all tires last year, and neither of them did well. This store has newer machine and better mechanics. Reception is also better than other firestone stores.

They advertise lower prices than they offer. Better to go to a dealership.

I came in to get my tires checked out because my tire light came on shortly after I had just put air in them. I dropped it off during my lunch break and a few hours later I got a call saying there was a nail in my sidewall and it was not able to just be patched up and that I needed a new tire. They also stated I needed 2 other new tires and that it would cost me almost $600 for the 3 new tires and assured me he was giving me a discount. Well I said let me think about it. I went after work to pick it up and he asked again do you want us to just fix the one tire? And I said no and his condescending response was oh yes, you need to speak with your husband first. First of all, I never said that and I dont even have a husband. Someone suggested someone else look at it. So I got 2 other opinions from other tire places and there wasnt even a nail in my sidewall! It was just in my tire an easy fix. They took the nail out and patched it up and aired my tires in less than 20 minutes. This firestone location tried to rip me off because Im a girl who doesnt know much about cars. So beware!

These guys really helped me out a lot. My turn signals and hazard lights were not coming on and I had a feeling a fuse had been blown however I could not find it and was unsure of where it could be. I first came in and let them know what happened and at first I was informed that the electrician was not present on Sunday, but I was unsure if it was that serious and then a Hispanic guy with glasses said he would check the fuses for me and see if there was anything they could do. So he brought it in and found that the problem was that the hazard light fuse was blown and replaced it for me for free and everything was free and worked. My wife and I were so thankful that we had to get him Chipotle. I cannot remember the gentlemans name, I believe it was Eric, but I thank you sir for valuing your potential customers and more people should follow your example.

I highly recommend the Firestone team and especially Kevin Hausner, he was so friendly and help us get back on the road quickly.Three other ladies and I were in Austin from Dallas on a wine tasting venture when I the tire indicator light came on and we had to stop to see what the problem was.

Customer service nonexistent. Waited for 10 minutes and no one came into the customer area - no other customers but phone ringing and no one there to answer or assist. I ended up leaving and going elsewhere.

A place you can trust. They do what needs to be done. Without taking advantage of you. Fair pricing. Garinted work and parts.

Called and they said the inspector would be availability till 7pm for a TX State inspection. Got there and was told he didnt have time and to come back the next day but they couldnt tell me when the inspections would start in the morning and said to call. Wont go here again, Ill look for somewhere that knows when their employees work.

My step father used to work for and have retired from the company, Bridgestone out in Houston.I as his family they have been nice, however, after short time. They start to get so snichty, just so they are trying to do anything to NOT helping me out with the tires. Thats ridiculous and exhaustive.

Been taking my cars there for years and never a complaint

*edit* I changed my 1 star to a 4 star because they refunded the repair. They made the process easy and fair.*original* I came in to get the front brake pads and rotors replaced on my 4Runner. The service I received at that time seemed fair, polite and timely. However, when I picked up my car after the $450 repair I noticed that the new brakes made a new groaning/humming sound that wasnt present before the repair. This is when the car was brought back to be reinspected the FIRST time. They told me that the noise I heard was actually the *rear* brakes. Mind you, I was originally told that the rear brakes had 30% life left, but Im not a mechanic. I rely on mechanics to diagnose the issues on my cars properly. I told them to replace the rear brakes trusting that this would make the issue go away. The second repair was a separate $500 expense. Almost $1,000 total on brakes at this point.But when I picked the car up the noise was still just as bad as ever! Not only that but now my handbrake was wayyyyy loose and no longer held the car still while engaged. I called them back and spoke with Kevin, he told me to bring it in and have it reinspected a *SECOND* time. I explained my frustration with how my $500 spent on rear brakes was absolutely useless and he told me they would work with me. Mind you Im a one car family and leaving my vehicle with them over and over is extremely disruptive to my life.This time I left the car with them while I went out of town for 4 days. During that time they fixed my handbrake issue but couldnt replicate the groaning/humming. I did a ride along with Joaquin when I returned from vacation. Literally the first time he hit the brakes we heard the noise. Hadnt even left the parking lot yet. Guess what it was? Cheap brake pads. The pads they used up front for the first repair were inferior quality and made a noise when you use them. Why did it take 5 cumulative days of having my car, and a totally useless $500 rear brake job, to figure out that my issue was simply the pads?? Joaquin told me he would upgrade the front pads at no cost. When I told him about my frustration with misdiagnosed rear brakes he skirted the topic.I came back several days later for the THIRD reinspection and to have the new pads installed. Kevin told me that they wouldnt be able to get to my car that day, which at the time seemed understandable. I was told they would have it ready by noon the following day when I asked. However, I heard him quote a new customer on the phone who had a flat tire that if she brought her car in right that moment that they would have it ready within an hour. I left even more frustrated and dejected. I understand that businesses need new money to stay afloat, but HOLY MOTHER! FIX MY CAR!!!! MAKE ME A PRIORITY AT THIS POINT!!!!!!Heres the cherry on top. I called the next morning around 9ish and spoke with Kevin(same guy from the day before) about whether or not my car would be ready by noon. He told me that Joaquin wasnt going to be in UNTIL NOON AND THAT THEY WOULD NEED TO WORK ON IT AFTER HE CAME IN!!! I told him that would not be acceptable and he informed me that he would call Joaquin to get the go ahead. So not only have they now had my car in their shop for a cumulative total of seven days over what ended up being loud brake pads but now its not even going to be ready at my promised time without me hounding them to do it. Not to mention they still havent refunded the $500 in rear brakes they lied to me about needing. Absolutely unbelievably bad service. If I could give negative stars I would. Horrible, horrible, horrible experience.

Unauthorized charges. I went for vehicle inspection with a $9.99 coupon. Ended up paying $85 which I did not see until I was asked to pay.

The customer service is phenomenal and the prices are very reasonable.Thanks guys!

Love the staff, very friendly.They are able to give customers reliable wait time

I made an appointment for 1:00 just for an oil change (I also asked for a tire rotation but they didn’t put it on my receipt & never did it) the man told me it’d take 1-1.5 hours. I went and walked around the shops nearby & after nearly 2 hours, I walk back thinking they just forgot to call me. No. When I got there they hadn’t even started my car! After 2 hours! They didn’t offer any apology or anything else to make up for this incredible waste of time for a service that takes 20 or so minutes. Very disappointed I wish I could give zero stars. Such awful customer service. And to top it off, the got oil on the outside of my car & called me by the wrong name.

If you are looking for trustworthy and competent car repair services, I strongly urge you look elsewhere.Well, after having received poor service and being lied to, I will never do business with Firestone again.I took my vehicle to a Honda certified technician who diagnosed vibration occurring in the front of the vehicle as coming from warped brake rotors. As the brakes were originally installed at this location and still under warranty, I returned to this location for confirmation of the techs findings and possible replacement under warranty. As well, the vehicle had been in to this store previously for an alignment. The did not do a good job on the previous alignment at all. The vehicle pulled hard to the left and the steering wheel wasnt even centered. They had the car for 3 days and supposedly rebalanced the wheels and redid the alignment. The service advisor, Kevin, confirmed the work had not been performed correctly previously. As a customer, one shouldnt have to hold someones feet to the fire to have the service being PAID FOR to be done correctly. When. I picked the car up, Kevin swore up and down that nothing was wrong with the brakes in the car. He said the tech had test driven the car and miced the brakes and they were in spec. Today, I had to drive to Houston and deal with very obvious pedal vibration and steering wheel pull from what are obviously defective brakes. I will be confirming the condition with another shop and filing a complaint with Firestone corporate and the BBB.

Avoid at all costs. Complete scam shop.This is the worst auto care shop I have been to in 10 years. I went to get a simple oil change, and they tell me I need 4 new tires and start going over my options and prices. At the time I knew I needed 1 new tire as it had gone down past the wear bars and was practically bald, but on the other 3 I still had about 4-6mm left. That was the first red flag for this place, trying to sell me tires I do not need.Then I went back a few months later for an inspection and afterwards they didnt say anything about needing any new tires (even though I still had the bald one, which I replaced a couple weeks after). In fact, they didnt even give me a report showing what they inspected. They said and showed me nothing about my car. I wouldnt be surprised if they just slapped the inspection sticker on my car without doing anything.Also, while waiting for my inspection, I had the pleasure of hearing how condescending one of the employees was to a non-native english speaker who had trouble explaining what was wrong with her car.After recently going to another auto shop I realized that even though it is the closest and most convenient, I am definitely never going back to this place.

They insisted on replacing an intact brake caliper which was claimed to be leaky. They could not prove that to me. They could replace the eroded brake pads with one condition: to replace the well-functioning caliper too. I did not do any maintenance there due to the lack of trust during this visit.I have warranty for brake pad replacement because I had replaced them in Firestone just two years ago. Their brake pads have extremely low quality and just two-year life span is too short for the mileage of my car in the past two years.Another car mechanics center inspected the brake caliper and confirmed that it had no problem.Avoid this store; they may fabricate fake problems in your car.

They do excellent work and very pleasant to us when we are there for services.

Had a tire problem on the way to a job. They took care of the problem quickly, and I was able to get the job complete on time.

If I could give this 0 stars I would. My boyfriend had dropped off the Mercedes and it was aligned. He called me to bring the Lexus in for alignement. My boyfriend asked the manager, Joaquin Mercado, how long it would take to align the the 2nd car. Joquins response was Im not going to tell you but it will be done by closing at 7pm. My boyfriend was not happy with that response and asked for his manager. Joaquin replied, its on the window and Id be more the happy to return your key. Hed rather keep his bad attitude then keep us as customers....? Wow.

Went there to get an oil change thru a dealership we bought our car thru was told they need to pay their bill first which has nothing to do with me. second they told me I had 2 nails in my front tires so I immediately made an appointment at discount tires who I will ALWAYS buy my tires thru and have a warranty on my tires thru. Took it in they came back to me 30 mins later and told me there is absolutely nothing wrong with my tires except in 6 to 9 months they might need to be replaced depending on how we drive. I hate being lied to and hate being lied to cause u want to sell me some tires why not just be honest and do people right. Im so pissed off and really disappointed cause being firestone u would think they wouldnt have to b.s. people to buy your tires or oil changes or alignment or whatever else you sell and do

Got at the Firestone at Mopac and 183 at about 4:30pm on a Saturday with bad tires and a 4hr trip ahead of me and my daughter in rainy weather.An alert looking fellow Zach told me they could get to my car in about 30min. After I told him about the 4hr drive, he said he might get to it in 20min. About an hour later another technician was taking a first look at my car. I then had to wait longer to talk to Zach. Zach looked at the tires and said the front ones should be replaced before a 4hr trip in rainy weather. At 6:40pm I was still waiting to get the two front tires replaced. When I finally drove off, the steering wheel still felt wobbly and the accelerator still pulsed back at me such that I didnt drive past 60mph.I paid about $10 each to get them balanced but according to my regular mechanics, the tires were never balanced.I chose this Firestone because it didnt look as busy as the Discount Tire stores, but theres probably a reason this place wasnt as busy...

Avoid this location. I went in for a simple oil change and when it was completed they had drained my battery (brand new battery). They said that was normal as they leave the car running during the oil change. I asked what the price was to replace my wiper blades and the shyster salesman pointed to his screen and said they were $17.99 each for the premium blades. I agreed to this even though the mark-up is high (same blades online at big book store seller for $10 each). Insult to injury, there was a $6.00 fee tacked on to my final bill for wiper blade labor which he neglected to mention.

Went to this Firestone back in November for an Oil Change (since I get a discount with Uber), everything seemed to be go off without a hitch. Reps were friendly and even got me a nice discount on top of that.Fast forward to 6 months later, time comes for another Oil Change and I decide to take it to the dealership primarily because Id knew theyd take a look at everything and tell me the basic state of my car without having an upcharge. I find out that, according to the dealer, the Drain Plug has been crossthreaded and they dont do anything but primary parts, so itll cost $717 to replace the entire oil pan. Compound that with them having already drained my oil and refusing to refill it, it came out to be bordeline extortion to get me to pay for overpriced repairs.I reached out to Firestone about this. Joaqin, the store manager, was super friendly and understanding. He towed my car to their location, and took a look at the issue. He couldnt say for sure whether it was them who stripped the screws or whether it was wear and tear, but he went above and beyond to rectify the issue. Trying every solution he could think of, and luckily finding one that fixed it without having to replace the oilpan. On top of that he didnt charge me--which was super unexpected but really above and beyond.While my experience definitely had some ups and downs, a huge shout-out to Joaqin whos 5-Star service and management really brought this unfortunate episode to an amazing ending. Definitely will be visiting this location again.

Mopac Firestone is an awesome place with great customer service!

I made an appointment for a warrantied tire that was bubbled and needed replacement. Even showed up 15 minutes early. TWO HOURS later, they came and told me my tire needed replacing and they needed my approval to replace it. I sat here for two hours before they even began the thing I came in for. I wont be back here again, what an inefficient operation.

Place is a rip off. If you pay them to do anything to your car your probably gonna leave with more problems. They broke my tpms sensor and tried to charge me 128$ after waiting for almost 4 hours. Its just another case of mechanics doing shotty work and not standong behind it. If you have plenty of free time to take your car here repeatedly and dont car about you money then this is the place for you.

I love this place! Round tires. So tired of the square ones from Lambs and NTB.

Idk what the bad reviews are about--very polite, very friendly, very helpful, not pushy when selling....just a great experience, considering the circumstances.

Worst service ever! I made a 7 am appointment a week ago. I dropped my car last night so they could start my alignment immediately. The only thing I wanted was an alignment-thats it! 5 hours after they open I am still waiting for my car. 5 hours to do an alignment! I will never Use firestone ever. They still have my car and I missed work!!!!

I went in for a tire repair (nail removal) and a balance and rotation. I was left with a statement that my rear right wheel NOW is bent and the nail didnt go through the tire, so it was not needing a repair. Also that I should expect a wobble affect when driving. I also mentioned to the young lady helping me that I NEVER had that before. So what happened to my wheel? APPERENTLY it happens but my car is good to go she says...I drive my car onto mopac and as soon as I hit 45mph my whole car shakes like the tires are extremely loose and are going to fly off from under my car! I got back to see what she can do to fix my problem she states we can go over the charges and prices to fix it but they have to ship it to another shop. I told her I have to transport children in this car and she went back to the process trying to sell me a package to fix my car that they damaged! They have gotten new management in the summer but if thats the way that location is going I would highly suggest a new Firestone location!! My familys safety was not even a concern! I have been going to that location for years with no issuses! Shows how one person can ruin it for everyone there!

Kevin was exceptionally helpful and friendly, made my experience very easy!!

Just came in for a front end alignment. Honestly believe they caused damage to the tire rods to run up the bill. Had the exact same issue looked at by 2 other shops before I came here and they checked it out all okay.Also, the communication with the Manager was horrible.Avoid this place at all cost.

Horible service rude and outrageous prices for work that was not even done. Why is my oil change light on 1 week after I had it changed there. My check engine light came on before I went and it was my gas cap being loose. They charged me 100 dollars to find out that was the problem. Ridiculous place to go for car services.

I dont believe the work that was done needed to be done. My A/C was recharge without me knowing that was going to happen. I did not think it was neccesary to recharge me A/C. I went to get my A/C checked for 9.99(promotion) and by the time I knew it i was given a 194.00 bill.

Made an appointment went in they had no appointment for me. I had a flat tire on the front right, they took off my rear tire and told me I have no flat. What is going here?

Best mechanics in town at THIS location.

I went there today because of a flat tire, Randy Schonefeld told me that it will take time (about 1h30) since they had a lot of cars. He offer to send me to the firestone that is like 6 miles south. He call and told me the wait will be shorter. When I arrived to the other location the guy told me it will be done in 2hours!! After I explain what Randy had told me he mention that it cant actually be fix until 4:00pm (I was there at 10am) but because Randy told me 1h30 he was doing an effort. Honestly dont go here, where they are not clear with the customer, go to Walmart Tire Repair, it was cheaper (yes like half the price) and amazingly fast, great service and you can look around Walmart while waiting.

1st i made a appt for noon. I asked before they took my keys how long they sayed 1 1/2. Well yeah 2 hours and didnt even pull my car back. Never again will i come here.

Horribly inconsiderate of customers’ time. I’ve been told to come back in 2 hours, it’s close to 3 now and the vehicle hasn’t even been moved inside from where I parked it. Too bad it’s a company vehicle and I have only a few locations to choose from; otherwise, I’d stand up and leave.

Service representative named Oscar just lost Firestone a customer. I had an appointment for a brake check. I walked in and asked if they had Wagner brakes and he laughed and said Sorry, Ive never heard a woman ask about the brake brand. Then he proceeds to give me prices for rotors and I had to show him that he was looking at the wrong screen. If Firestone has idiots like this working there, they will not be getting my money.

There was a bit of a wait even after making an appointment. But my issues were addressed.

Excellent work, Mechanics do a great job, and explain everything... very friendly

Excellent wait staff ...great environmet

Always great service no problems.excellent

Kevin was super friendly, helpful, and good as they come