Visited Audi on a whim to drive the new e-tron. Unlike Tesla, who we found to be impossible to set up a test drive with, this Audi dealership was amazing. Jaden, our salesperson, greeted us and took us on our test drive. And somehow, 5 hours later, we ended up walking out having purchased the e-tron GT. Throughout our time there, Jaden was attentive and friendly. The GM was also pretty amazing. They somehow sold us on the GT without being pushy, aggressive, or “sales-y”. You leave somehow feeling like you’ve made new friends.

This is my second purchase..awesome service from entrance to departure! Team was very friendly and professional. Ean Thomas and Stacy provided 5 star customer service I felt like royalty. The entire process was absolutely smooth and flawless. Thank you as always for outstanding customer service.

Purchased a car from Maria a few months ago. She was super helpful and went above and beyond to be sure my questions were answered. Brought the car in for maintenance last week and once again she went the extra mile to ensure my experience was a positive one. Would definitely recommend talking to her if you were in the market for a vehicle.

My own review copied over from Yelp:The service departments terrible incompetence is just beyond belief.My car is under warranty, and recently I started hearing grinding noises when I hit the break after a cold start, so I went to their service department for a diagnosis - set me back $189. Then after 4 days, they called and told me there was nothing wrong, and they just cleaned off some dirt. I was skeptical but picked up my car anyway. I confirmed with the advisor that if I hear the noise again I could just bring the car back.The very next week I started hearing the same noise again. Obviously they didnt fix anything. I called the service department and told them they didnt fix the problem, and guess what, they told me its normal. Like, what?? If it was normal, why didnt you tell me the first time around and instead took $189 from me and did a diagnosis that failed to find the cause of the noise? Also, if my car didnt have this problem before and now it does, its NOT NORMAL! I am still wondering what I paid the $189 diagnosis fee for, because clearly they failed at diagnosing it.Also - if you want ANY service, you typically have to book appointments 3 weeks in advance. When I drove a Toyota I could often make same-day or next-day appointments! I just cant comprehend why this Audi dealership offer so few appointment slots. Arent they supposed to have better service than most other dealerships??

Johnny in the service department was nothing but excellent! He answered my questions with his wide knowledge base & made me understand my car more than before! Always helpful, best Audi dealership to go to !

Absolutely outstanding experience. This dealership does not make you feel like you are buying a car. It’s a very unique culture of great people. AJ Patel, was beyond fantastic to work with. I cannot say enough about him and the overall experience of working with him. It was the first time in my life that I enjoyed myself in a car dealership. Audi North Austin is certainly a well run company.

Super easy to work with. No pressure to buy. Fully explained all options for different purchases. Great overall experience.

I’ve been bringing my 2015 Audi Q5 to this location since I had it shipped to Texas from Hawaii in 2017. I’ve never experienced an unpleasant moment when I’ve brought my car in for service at this Audi location! My service technician Enrique always greets me by name, ask about my family and has a friendly smile on his face! He’s very knowledgeable about Audi’s and keeps me updated via text, email on all the repair work. Maintenance to my vehicle has always been performed in a timely professional manner and there are never any unexpected surprises! Keep up the GREAT work Audi North Austin!

Johnny working in the Service dept has been incredibly helpful the last two visits. I had to leave this review. He swayed my decision to buy an Audi. Also when I went into get car inspection that I had scheduled online and when I arrived, it was clear that it had not registered in the system. Instead of throwing his hands up about not having an appointment, Johnny immediately helped me. Within less than the stated time frame, I was back in my car washed and inspected. Answered all of my questions and I was properly taken care of.Advice: hire more people like Johnny :)

Audi North Austin and Service Advisor Enrique Garcia have been taking great care of my wifes car for the past two years. Thankfully, her car has been quite reliable. Most visits are for routine service and dont require a long wait. Enrique has been good about reminding us to book lengthier services far enough out to reserve a loaner car. I would note to anyone considering buying an Audi that both this dealership and the one on IH-35 South have a limited fleet of loaners. It is typically 3 to 4 weeks out before appointments with loaners are available, so if you have unexpected maintenance issues pop up, you may need to rely on others for a ride or plan to rent a car.

We had an amazing experience buying an absolutely gorgeous Audi from Audi North Austin dealership! The entire audi team at this dealership is extremely friendly and knows how to put customer at the ease during the buying process! Right from the dealership manager to finance team member (Natalie) to the services team member they all were amazing! Special mention to the most energetic and supportive sales team member Jayden! He is amazing! He went out of the way to meet every needs of ours! I would definitely recommend any future Audi customer to visit this place ! i had a great experience doing business at this place

I have been getting my Audis serviced at the North Austin location for years. Enrique has been great and has been my go to Service Advisor for some time. The whole staff is great. Highly recommend.

Great buying experience. Edgar really helped us understand all the product features well & was patient as we went through the whole process. During that as there was a delay in credit assessment due to my newness in the US he also helped get a loaner on the card I was going to buy so I didn’t have to spend more on my rental. Awesome customer experience

I have been a loyal Audi customer for years, and have had wonderful experiences in the past but my most recent visit left me very frustrated. My primary complaint was poor communication and not the work on my car.I dropped off my car due to an oil leak and a few days later, I was sent a text and email with service options and left on my own to figure out what service options to choose.I tried calling to talk to someone in service about the recommendations for my car multiple times because I had questions and never got to talk to a human until I came in to pick up my car.I left multiple messages to have a callback and it wasnt until I told the operator days later that I was still waiting to hear from someone that I got a voicemail from Tyler Garrett saying that the parts were in for my car and that the car would be done soon. I never got to have a consult, they just did the work.When I arrived I immediately explained my frustration and was told that Audi moved to an automated text and email system and that if I wanted to speak to someone on the phone next time that I had to have a note added to my account for the future. What kind of customer service is this? I know its NOT delivering a 5-star experience for the customers.During my visit, I had conversations with Tyler and his boss, Marc Furrer about my poor service experience. Both seemed to listen to my issues, were professional and friendly. Im posting this review in hopes that Audi North Austin can improve because I love Audi and I know they can do better.

Buying experience was great. Dropped it off today for some items that needed to be looked at, had an appointment, dropped the car off at 9am, Called back at 6pm, they told me the car had not even been looked at because my tech was not at work. Not a good start.*Update-They got someone to look at it first thing the next day.Update, October 30, still no resolution to my issue. Called parts, they don’t know anything and they transferred me to service. Service wanted to transfer me to parts…horrible!

Best customer service in the world. I recommend everyone to purchase an Audi.

I must say this dealership is the most unprofessional and unorganized dealership I have experienced. And that is not among the luxury cars dealership. Our other car is Subaru and their Austin dealership service is million light years better than Audi.I called in to schedule an oil change yesterday. The lady told me there was nothing for the rest of the month of September. We left at Id call again to schedule later. She called me back in 5 minutes to ask if I could come as a walk-in early morning next day and theyll be able to get it done. I specifically asked how long would it take because I cant leave my car for more than 3 hours. She assured me that should be more than enough.I rush this morning. Drop off my daughter at school and got at the dealership at 8:00. She didnt remember me which I can understand. Once she remembered, she talked to the service advisor if they could take me in. These so-called advisors have extremely unprofessional, unfriendly and borderline obnoxious attitude. I have been at the dealership about 5 times so far and it is the same experience with most of them. I just had one pleasant encounter with one advisor. Unfortunately, I dont see him there anymore.The advisor had the attitude as if I was a crazy person expecting a service as walk-in. Both the lady and I explained that I wasnt coming as walk-in. I was ASKED to come in. I asked about how long would it be, they said they couldnt take. More than likely wont be until end of the day (around 6 PM). I asked for a loaner, they said all loaners are booked until mid-October. They offered a drop off. But I have other errands that I couldnt do the whole day.My bad review is not so much about not being able to service the car. If they had told me yesterday it would take more than 8 hours, I would have declined right away. But more than that, its the attitude and manners they treat you. I have had Mercedes, Lexus and Acura in past. This dealership staff is not even in the same league when it comes to customer service and pleasant customer experience.Bottom line, I am not going back to this Audi dealership any more for service. My wife loves Audi. Thats why we have this car. They do make good cars but Audi needs to set some basic standards for their dealership service.

Was a pleasure taking my car to this location. Amy was great and communicated with me clearly. Will definitely use this location again for future visits.

I highly recommend Mike in the service department. He was very professional, organized, and kept me informed of the progress on my car while it was there for service.

Service with Mike is always fast n informative. He takes care of me like a friend would n does things when he can without charging me so I am always happy with my service n I feel very taken care of n looked out for bc I know very little about cars. I trust Mike to tell me what is wrong n give me recommendations accordingly n not sell me anything I don’t need. Thanks again for another great experience! See you again for my next service

Tyler was able to get me in and out as promised. He kept me updated all along the way. Absolutely best experience!

DO NOT GO HERE!!! I very rarely leave reviews but my experience here was so totally awful I had to say something. I have always heard pretty bad things about getting your car fixed at the dealership, but I had no idea it would be such an awful experience. I dropped my car off Friday morning at 745 am to get the beam on top of my headlight fixed with the impression I would be getting my car delivered back to me later that day. They send me the estimate trying to get me to buy a brand new headlight, that is literally working fine. I try getting ahold of them all day Friday to discuss the estimate and no one answers from the service department. Then Saturday I try again, no call back and no answer. Monday same thing, and by this point I am just trying to get my car delivered so I can take it to get fixed somewhere else, no answer or call back. Same thing Tuesday. Now we are here on Wednesday, I finally get a call back and they say I have to wait for a manager to reach out so I can discuss getting my car back. The manger finally calls only to tell me that they delivery guy is booked out a week in advance ( which makes zero sense considering they offered me the service on Friday telling me I would have it back later that day) so I have to drive 25 minutes to come pick up my completely unfixed car. I am very easy going and understanding for people who work in service but this was just the worst experience of my life. A huge waste of time and energy. I would recommend taking your car absolutely anywhere else.

Audi of North Austin is impeccable in their customer service and top notch in their high quality technicians!They go out of their way to ensure that I am happy and well taken care of. It is truly a pleasureful experience every time! I am grateful especially for the shining star Amy Shamblot! She understands how to engage on a very connected & human level, something we need more of in our world.Will definitely be returning for further services!

Best service by far. Eddie Kim, my service consultant took good care of the car and fixed the issues with my audio.

Upon easily scheduling my appointment, I was told it should take about 90 minutes. I was offered a tire rotation and added that. Work was done, car was cleaned - all in 90 minutes! Punctuality at its best. Thank you, Amy!

Eddie went above and beyond to get my service done. Very pleased!

Staff very accommodating and knowledgeable. Arranged transportation for us when it was anticipated that scheduled service would take longer than originally thought. Car returned immaculately cleaned inside and out. Plus very large and clean waiting area.

Gary was great! He understood our needs and help get us into the best vehicle for our budget and needs.

Love the customer service in the service department. Amy was exceptional!! I recommend going to her for any questions and of course to get your car serviced. 🙌

Audi North Austin Service Department is by far the worst Audi Service Department I’ve dealt with. Today was my third time choosing them to try and get my car serviced, and again it was a disappointment. Each time you speak with someone you get a different answer, no one is ever competent in their job to give the customer the answer they need. It’s everyone from the call center, advisors at the location and even the manager. Last time I shared this feedback with Mark who said he’d work on his team and seem to take the feedback, three months later the team still gives me different answers and Mark just has the same I’ll talk to the team. Every time you call South Austin Audi they have a solid confident answer and are ready to help you. I live in North Austin but it seems I will need to take the drive to south sadly.

Fantastic service from a fantastic advisor. Johnny shows genuine care for his guest and their car needs. 10 out of 10!

Seamless no stress buying experience! My wife & I travelled 3 hours to pick up the exact car that she wanted. When we arrived it was waxed, detailed & ready to go for the test drive. Gary (Sales) & our Finance Officer had us in and out within 2 hours on our way back home with our new car. Would highly recommend Audi of North Austin to anyone looking for a great car buying experience.

Truly terrible service department. They tried to diagnose a rear door on a q5 which would not raise all the way. Estimated $700 to fix some bent bolts and brackets. Apparently that did not address the problem, so they wanted to charge $2700 to replace the motors. I declined and they simply stopped work apparently and did not reinstall the cover and gave it back to me in much worse functional shape than when it started. And they didn’t even tell me about it so I found out later when the cover is lying on the floor of the rear compartment and the door won’t raise now but halfway. This is after the experience of dealing with the service reps attitude. This service department has me considering other brands entirely after 15 years. Truly awful.

A lot has to do with the service advisor. I was concerned that my long time and trusted service advisor had left, and I was not that impressed with the advisor I had on my previous service. But this time I got Eddie Kim, and I thought Eddie did a fine job with my service issues.

I leased a car back in October, the whole process was so easy. It wasn’t like the terrible experiences with other dealerships where I felt pressured to make a decision right away. Corbin and RG worked with me to understand what I wanted in a car and allowed me to look at and test drive several options. Once I had decided the whole process was quick and painless. They walked me through every detail so I understood what I was signing, didn’t pressure me to add anything I didn’t need, and I was in and out of there in no time. Such a great experience and all of the employees are so great and helpful.

Test drove a car I had picked out. Within an hour, I was driving off the lot. Fastest, easiest, and best car buying experience I have ever experienced! AJ is the man! Will definitely be doing business with them again!

Great experience! Awesome team! Wayne is a rockstar, he is very expedient and professional, fast & easy process.Highly recommend!

I have been in the market looking for a vehicle, I called many dealerships but when I came across Audi North Austin dealership, I knew it was the perfect place because the customer service was magnificent. The process was very easy and they catered to my needs in purchasing my vehicle. I bought one of my luxury dream cars from them. My sales representative name was Eon. Eon took care of every need for my purchasing experience. He was accessible through the process, he has a great spirit, and very knowledgeable about cars. Everyone needs a Eon at their dealership. Also Stacy the finance manager was amazing too. I enjoyed purchasing my vehicle from them. I will be back in the future to purchase another luxury dream car.

Johnny V is amazing advisor! Always let’s me know what the best way to keep my Audi on the road. Thanks Johnny ..

What a horrible experience. Dropped off the car. No tech looked at it for 3 days with no expectation set for when that would happen. Staff dont seem to have any concept of customer service whatsoever. Stay away!Picked up the car and took it Audi South Austin who completed diagnosis and ordered the required part in a single day.

Audi of North Austin had the vehicle I wanted in stock and they offered me a good trade in on my car. Maria was an excellent sales person and handled everything perfectly. Fast, efficient, effortless. Could not ask for an easier buying experience,

My overall experience was good. Gary was very professional and took the time to explain all features of the car that he showed. However his manager misguided us on Audi’s loan offer. He lied about 0.99% loan interest offer being available for Q7 only. Audi USA is offering 0.99% loan offer on Q5 during June 2021

Tanner is the best sales person there is!He listened to all the specifics that I wanted in a car and he got exactly that and more.The financing process was smooth and easy as well.Please don’t hesitate on reaching out to Tanner to get your next vehicle.

Ive been coming to the North Austin location for the past year and absolutely refuse to go to any other one. Enrique always takes care of my Q3 for me and breaks things down for me so even I can understand (Im not very car savvy lol). Would highly recommend!

Went in for a tire change and a diagnostic since my very old car was having lots of issues and driving poorly. I didnt expect much good news but I at least expected for a fair diagnostic for the insane price I paid. I pulled off the lot with my new tire and info about needing a new catalytic converter and 10 minutes later my car was smoking like crazy. this didnt happen previously. I called in about it and asked if they knew what it could be they had no clue. I asked if I can bring it back (it has only been 20 minutes since I pulled out the lot) so they can recheck to see what could be causing the intense smoking. They said they would have to charge me FULL PRICE for another diagnostic. While conversing about this on the phone, they seemed a lot more annoyed with me then i was with them because of my concern with this issue.Seems a bit unfair but unlucky I guess.

Thank you service department for fitting me in and taking excellent care of my car!

I was told my car was ready to be picked up and the service department opened at 6 am.I then proceeded in letting the Audi employee know I was on my way with my husband to pick up my car so I wouldn’t need to worry about a ride to work. The employee let me know that the car wash did not open until 9 and he would have my car first in line and that I could pick it up anytime after 9am. Me looking forward to a newly serviced & clean car I said okay I’ll wait until then. I came to the dealership at 10 am to pick up my car and received it back dirtier then when I brought it in. I wasn’t to happy that I waited on picking up my car because it was supposed to be getting my car washed. It caused even more of an inconvenience. I had to Uber to work that morning at 8 and then to the dealership at 10 (all my choice for waiting to pick up after car wash) and then had to go to a car wash afterwards. There is just something about going to Audi for the quality of their services and then picking up my very dirty unwashed car that didn’t sit well with me that day. Long story short please don’t make promises to customers that you can’t keep. That is all.

Part of the annual service is washing the car after service is completed. I was disappointed that my car had not been washed when I came to pick it up. The service advisor had left for the day but the staff who were there apologized that it had not been washed and they took care of it. After waiting about a half hour they returned with my newly washed car which I very much appreciated. I think this was just an oversight by the service advisor who was not my normal service advisor. In the future I will be sure to schedule with my regular service advisor, Mike Loughlin.

Wayne and the financing team took care of us with a seamless process. This was after I visited other dealerships and even tried online. If you want great service without the car salesman vibes, go here.

Other than the parts department having the parts I needed on short notice one time this dealership has been nothing short of a hassle.Tried buying a car here and struggled to even get a sales persons attention and even then couldnt get their time for more than a few minutes. Drove to Audi South and bought a car the same day.Tried getting service here and it was a 2 day ordeal just to get a tire swapped under warranty.All in all if you have to get your Audi serviced this unfortunately is the closest one for all of North Austin and surrounding areas so its too bad this one isnt a bit more organized but after having three underwhelming experiences well just make the trek down to south Austin from now on.

My experience started with the general manager opening the door for me. The salesman Eon Thomas was outstanding. He paid attention and I was in and out quickly with my new car. Every employee was friendly and made me feel a part of the Audi family. Definitely a 5 star dealership.

Good morning, keep up the great work and continue with the great smiles joslyn Garcia. Thank you for your useful information on you dealership …. Stay safe and continue great service 😉😉😉😉😉😉

Good experience with the service department. Easy to book an appointment and get my car serviced. Overall I recommend Audi North Austin for your service needs.

I had a great experience working with Maria on the sales team. She was very patient with me as I was dealing with my insurance company and helped me get an awesome deal on my Q3.

While our past experiences with this dealership had not been good, we were pleasantly surprised to have met and dealt with Gary Swenson. He was wonderful to work with and far exceeded our expectations. I would highly recommend him and this dealership.

The service advisor Eddie is friendly and patient to explain thing and pretty considerate to offer his advice to serve my need. I would be happy ti recommend his service.

The people of Audi North Austin made my dream car become a reality! Big thanks to Natalie, my friend Eon, and the big guy RG. Maybe I’ll be back on a trade in for the current gen R8 in a few years. Thanks again!

Found what I wanted online and received great service from Corbin. Corbin was able to work out a deal for my trade and get me into the vehicle of my dreams. Drove in from out of town and when we got in vehicle was ready all we had to do was sign paperwork and we were on our way back home. Excellent experience.

The service was great but they didn’t clean my car. I was told at drop off they would.

Super helpful and efficient! Buying a car can be a long and painful experience, but they made it as smooth as could be.

From the initial greeting to driving off the lot in the newly acquired Audi, the service provided was exceptional and by far exceeded expectations of the auto buying experience. Maria Rockwell was entirely dedicated in ensuring the sale process went over smoothly. With each obstacle that had presented itself, she navigated the hurdles and ensured the car buying experience was engaging and not over bearing in information or setbacks.When first walking through the doors, the receptionist greeted myself and my co-signer within a timely manner. At which point, Maria had engaged us and proceeded to invite us to her desk, going as far as obtaining another chair to accommodate the pair of potential Audi consumers.After going through the appropriate greetings, the discussion elevated to the desired vehicle and a price range which would not stress me. After exploring the option(s) between the Audi A4, A6, and A8, she presented a pair of reasonable options. Once a desired model was selected, the sales agent had ran the possible monthly payments through various interest rates at 4.5% and 7%. She promptly then called for the vehicle which spurred the most interest to display its various features before continuing with a test drive. During the test drive, she demonstrated a keen knowledge of the driving options the A4 had to offer.Post test drive, Maria persistently accepted and overcame the challenges that had presented themselves throughout the car buying experience. She had not allowed the few setbacks to deter her determination in achieving the goal of ours to drive off with our desired Audi. She was ever present at each question and concern, guiding us through address verification and later on insurance issues. Her calm demeanor helped us in maintaining an optimistic attitude throughout the entire process.Finally, the closing steps in obtaining the vehicle was achieved by Kyle in Finance. He thoroughly went into the details of the various plans Audi had to offer before aiding us in deciding on the platinum plan and extending our initial intended 66 month(s) payment plan to a 72 month(s) payment plan. His jubilant demeanor eased over a rather dreaded process.Overall, the experience at Audi of North Austin was a memorable one. The team is more than dedicated to ensure the consumer is comfortable and well informed through each step of the process. I am unable to express my gratitude to have had both Maria and Kyle guide us throughout the car buying experience. Six out of five would recommend to others interested in purchasing an Audi. Thank you!!

This was our second purchase from Audi North Austin this year and we could not have had a better experience! A big thanks to AJ (our sales consultant) and Polo (sales manager) for helping us add another car to the family! We will definitely do business here again in the future.

Great service department! Enrique is the best!

Having my vehicle serviced at Audi North Austin was a great experience, I am really impressed with the change in management made the experience even better, After speaking with the Service Writer, i learned that they have a 3 day work week, so it gives them a great work life balance, and the communication from the Service Writer was excellent.

I was very disappointed with the lady at front desk name Amy. She was very aggressive and rude. Just because I didn’t want to pursue any more services that she has recommended? I have already spent over $400 on the key service, I did not want to spend any more for now. And on top of that I didn’t even get a clean car wash on my classic 2002 Audi TT! Does someone has to spend over $1000 just to even get a car wash?I almost consider buying an Audi SUV for my wife, but with the experience that I have at your Audi dealer, I rather go buy a Lexus. At least with their simple service such as an oil change, I got a full car wash and vacuum inside my Lexus. If my 2002 Audi TT convertible ever has issues I would never go back to your dealer. I rather go to the Audi on the South side.You need to trained your employees that work in the front desk to be more understanding and attentive to the customers’ needs and wellbeing.

Wayne Stribling found me the exact model Q5 I was looking for despite the recent shortage across the motor vehicle industry. He was attentive and patient while working to place me in the new car I waited years to find. After working with Wayne & Audi in In North Austin, I will forever be a return buyer.

Edgar was fantastic from the moment we walked in the door. He was quick to respond to texts and voicemails and genuinely cared about the process, answered questions, and was well-versed with all things Audi. We bought from this dealership 11 years ago, now, and will continue to do so because of employees such as Edgar. Thanks Audi!

Car was promptly serviced. Recommend more phone/computer outlets and work space in waiting area.

This was a first class experience, the best Ive had in a long time and the Service Concierre (Jonny Vieyra) was the best at his job.I will rcommend this facility to everyone I know, even if they dont drive an Audi. 👏🏾

Very pleased with the service. They were very busy but still was able to get me in. All staff were friendly and informative.

The absolute best service! I cant rave enough about Tyler, the Service Manager! He truly took care of the entire process, actively found ways to save me money and then went above and beyond at the end to save me even more money! I cant thank him enough!

Amy was very helpful and informative. I will be coming back again for future services.

Our visor unit on drivers side pulled out of top of car. I pulled into the dealer and they immediately serviced the car, replaced the visor unit and did it under warranty(auto purchase only 3 moths old). I was on the road again in 20 minutes. They were the BEST!!

Ive purchased three vehicles from this dealership over the past six years. ALL of my service has been done here and will continue to be done here. The service staff is knowledgeable and attentive. There is no long wait for appointments and the advisors always keep you up to date. Well done!

We had an awesome experience with Audi North Austin. Right from the reception to appointment to test drive until purchase everything went very smooth. And our sales person AJ (Atish Patel) was fantastic. Without him we would not be driving our new car!! He made sure that we get the exact car we were looking for!! He was very helpful and was always there to address all our queries and concerns. He also helped us with trading in our old vehicle without we having to do anything. And their finance team was superb too and helped us in every way and never tried to sell me something that is not needed. Both AJ and the finance team guided us very well throughout the process. I would recommend Audi North Austin and AJ to anyone planning to buy an Audi!! Go try it out - you would be very happy!!

We recently bought our Q7 from this dealership. I could not have been more pleased with the whole buying experience from start to finish. Tanner and his team were exceptional! I will definitely be returning in several years for our next car.

We were traveling across country, moving from California to Tennessee, when we encountered an issue that I wanted attended to right away. The folks at Audi of North Austin had my car towed in, diagnosed the issue correctly and had us ready to be back on the road the next day. They we clean, straight forward and no issues the rest of the trip at all. Thanks for a job well done!

Just purchased my third vehicle from Audi North Austin and I couldn’t be happier. The best staff to work with and I will be a long time customer of this dealership.Ask for Christian, he takes great care me every time!

I showed up early for my appt … they worked hard to get my car started and the technology of status and mechanic explanation was top notch

I joined the Audi family of dealerships because my husband has enjoyed his A8 so much. Although my car is new, roadside nails and construction in the area have resulted in visits to the service department. Thus far, those events have been successful; as was my latest visit last week after my check engine light came on. I marched into the service area, incensed that my three month old vehicle needed “service.” Noone laughed when I was informed that I’d failed to properly close my gas cap. My keys were returned to me and I drove quickly away — with a clean, vacuumed car. Thanks North Austin Audi Service Departjent. Next time, check the gas cap before storming the dealership!

Noriko is the bomb! She gave me instructions regarding the electronics, bluetooth, wireless, etc. capabilities and answered my myriad questions with extreme patience. Her care of me as a customer after the sale has been most impressive. And, its not one and done--she continues to assist me as I have more questions and need further instructions. Her positive attitude and kindness are bonuses!

I made an appointment for regularly scheduled maintenance and let them know I would wait. When I arrived the maintenance team said it would take all day. I love too far away to get an Uber and they didn’t have a loaner available like I’ve used in the past. After taking the day off work, I have to now reschedule. The only excuse I received was they should have let you know it was an all day service. Please update your policy to let people know what the estimated service time is when scheduling so people don’t waste their time.

Extremely happy with this dealership. Specifically the service department. They went above and beyond to ensure I was taken care of. They got me taken care of in a timely manner and kept me up to date on the entire process.

Car was not detailed at all. Service was preformed that I didnt request - the advisor took that off. Went to drive the vehicle home, was unable to because of the tires being completely loose. Had to get vehicle towed home. Advisor states that the mechanic drove the vehicle around - when it wouldnt of been possible without hearing the lug nuts barely keeping the tires on. Was so disappointed that I didnt even want to drive back to the dealership and waste my time with them and have to get a ride back home. Not going to Audi North again.

Very professional and friendly service. Sam was great and answered all my questions. Even though I couldnt pick up my vehicle that day, they took care of me by letting me drive a nice loaner vehicle. Highly recommend Audi North Austin to anybody looking for a new vehicle. I love my new car!

Very satisfied with my service here. The service department is always accommodating to my needs.

The best car service in Austin and I would really recommend others to try once.

Excellent customer service and very professional treatment for my car repairs. Highly recommend these guys over others in town.

I bought a used car from North Audi yesterday with the help of Christian Lopez. the process was so easy and everyone I worked with during the 1-2 hour process was wonderful. I highly recommend trying to connect with Christian if you are looking to buy a new or pre-owned car here.

Edgar did an amazing job of listening to what we were looking for and ended up finding us the perfect car. Overall very easy going guy, he made buying the car a very enjoyable experience.

I can not recommend this place more highly. I showed up to buy a car, and Corbin already had a list of comparable vehicles for sale to show me exactly where they landed in price competition. They had a vehicle inspection report, car fax, and basically any other document you could ask for ready to go. They offered and incredible deal, and made the process, quick, simple, and smooth. My purchase was for a used car, that ended up having a minor problem which could not have been foreseen by anyone. I called and they were quick to offer a helping hand and provide a fix even though they did not have any obligation to do so. It’s very apparent that the entire crew here, from receptionist to manager and everyone in between really cares about the people that walk through the door. They’ll have a repeat customer in me. Do yourself and favor and go see them.

Mike was very helpful and extremely attentive to our needs!

My salesman was very nice and answered all my questions. I love my new Audi Q3 and the process for me was seamless.

Eddie was service consultant, he was amazing! Kept me updated every step of the way. My battery died while there adding to my cost, but he and the team were amazing!

By far the worst dealership (of any brand) Ive experienced. They do Audi a disservice and are a disgrace as a service business.--SALES--Theyve lied to me on what was available for order and pressured me to buy a car on their lot. I ended up dealing with the San Antonio Audi dealer over the phone just to get the car I wanted (which they ordered as it wasnt on their lot either)--SERVICE--Every time Ive had my car serviced, theyve:- Lost some of my personal items from the car during cleaning- Asked that I give them a 5-star rating to help them out- Never asked how satisfied I was with the service (which is ironic given the above about ratings)- Provided a phone number to call for updates that leads nowhere in their system- Never provided an equivalent loaner to my car being serviced- Taken an entire day to perform scheduled maintenance (which is basically a multi-point inspection and fluids change)This last time, they didnt even have a loaner, so I was without a car for a full day.

Wayne is a patient man who doesn’t mince words. I’ll be seeing him again on my next purchase. Stay awesome.

Logan was awesome to work with. Cool guy and a great car salesman.

Been a customer at this location for 3 years and never had an issue leaving my vehicle for service and getting a complementary loaner. Scheduled my appointment a week early as usual and they waited last minute to tell me I couldnt get a loaner vehicle. They provided a lyft, but i have a full schedule. Also see lack of professionalism, definitely taking my service somewhere else.

Since purchasing my vehicle, it’s been quite pleasurable to have it serviced, worked on, and maintained at Audi North Austin. Whitney has been more than helpful, courteous and completely professional. It’s been a 5 star experience with her and the Audi North Austin crew.

Had a recall done on my q5. In and out as promised. No complaints, great waiting area and staff. I will have to use service more to verify some of the other complaints. Until then, 5 stars...