Staff was polite and friendly. Coffee tasted great. There was quite a backup of cars in the drive thru and in line inside. Looks like they need more staff to keep up with this areas love of SB.

I’d say the customer service is great but the drinks are never-ever consistent and you can almost always count on the order being made wrong. I often have issues with my drink never tasting the same consistently and I usually order the same 3 drinks, being watered down with too much milk tasting like there’s no coffee present or too much ice even if you ask for light ice as seen in my photo of light ice but the cup more than half full of ice lol. It’s small things but when you’re paying $5 for a cup of coffee it’s annoying.

So I went by today and noticed it was closed and spoke to another customer who had apparently spoken to the manager earlier that day who was just doing some work on their patio. After reading the reviews I felt it was my duty to also leave one. According to the person on the patio, they are closed so that they can serve the community better once they are staffed and trained. Like most service industry places, they too are struggling to make it through these tough COVID times. I really respected hearing So they can better serve the community. As someone who has lived in Austell for years, this is music to my ears. Please be kind and let them work on getting staffed to better serve their community. Great Job Starbucks. I am excited to see what this store brings.

I ordered 2 Strawberry creme and 1 Caremal Macchiato. They didnt have Caremal drizzle. So I ordered a small Caramel macchiato instead of medium I get it home and the free one is half filled. I want my 150 stars back because I did not get nothing but a half a cup of coffee. This really doesnt make any since

I took a $30 lyft to get here to find the lobby is closed. No reason. The employees just didnt want to serve people inside today so they closed the lobby. So Im out $30+ dollars due to this sheer incompetence. Best believe Ill be contacting corporate about this.

The staff is great and my drinks are always correct, however…WHY IS THIS LOCATION ALWAYS RANDOMLY CLOSED?! You can never count on it being open. Honestly like 2/5 times I go it’s closed. No rhyme or reason just “temporary closed”. Very frustrating.

Waited 15 minutes for a hot cup of coffee with regular cream. When I got it and drove off it was luke warm. It had so much cream in it that it may as well had even a latte. Moral of the story is dont drive off until you check your drink!

Mobile order is suppose to be convenient. They were a little busy when I went so I didn’t complain, but after waiting 10 minutes for a mobile order I asked for a refund.The workers are extremely unorganized and rude. They frequently mess up order and have the nerve to be upset when asked for it to be corrected.Something needs to change or this location will not have much business.

I just called the store to see if they are opened considering I came here at various times and the lobby and/or the drive thru randomly closed and I didnt want to waste my time. Some guy picked up and says Starbucks on East West Connector I say May I ask if you guys are open today? CLICK He hangs up. I call back and some random answering machine comes on. I dont think they want to work and/or make money. Please take your money to another location. I will be writing corporate about this location

If I could zero I would I ordered from outside had to wait like 5 minutes even tho like 2 cars were infront of me had to wait like 2 minutes even tho they pit the cup in the window they all left and we asked for a straw took like a minute and the cup only has like half off coffee then they just ignored me and said to leave!!!

They forgot to put the sugar free flavor in my coffee so I had to go back inside for them to give me a cup of syrup to put into my drink. This location isn’t the best at all.

I am frequently going there on my errands. appreciated their patience with me thru written communication. a ton thanks

I have been frequenting this location for 3 years as i live across the street. I often drive all the way to S Cobb location just to get my coffee due to horrendous wait times at this location. Every time I think they have the issue fixed, its back to having the lobby closed at random days and then an average of about 3 to 4 min wait per vehicle at drive thru. Service here is completely unreliable and I often see workers standing around inside chatting while responsible workers are working even harder. I ensure to tip directly to the few outstanding individuals I have seen here. I can only wonder, who manages or owns this location that they care so little to keep tabs on the quality of service their loc provides.

Dont have order ahead if youre going to make the customer still go through the long line at the drive thru. If I order ahead, I should be able to go inside and get my FRESH coffee and warmed up pumpkin loaf. Now Im late to work and have a cold and soggy pumpkin loaf and a watered down coffee.

I liked this store up until now. Seems like they have hired new staff and they don’t care. Lately they just haven’t been listening. The instructions on the cup will have what I wanted but the coffee isn’t made that way. It tastes completely different from what I asked for like they just make it the way they want not how I asked.

One of my favorite places! Lol I am able to work on some legal documents and take a little time for myself! 🙃

Sadly you cant use the app to order ahead; regardless, the staff at this location are ON IT! Great ordering experience and everything inside the store seemed very clean as well as very organized. Josh (autumn leaf hair and was wearing matching beanie) is an awesome barista and very friendly. The rest of the staffers also seemed nice and were doing a great job managing an overflowing drive-through.

Their operating hours continuously have been changing making it impossible to know when theyre open. Pull up today and there is a note on the drive-thru says they open at 9:00 a.m. online still says 5:00 a.m. on weekends at 6:00 a.m.

They are always backed up, 15 cars deep. I dont know if they are understaffed or extremely slow.

I understand theres a shortage of workers, but why hire incompetent people to serve the public in times like this. This location is not only slow, but unprofessional, and has too many workers doing absolutely nothing. I should have never had to wait 20 mins for an oatmeal and corssiant with only 1 person in front of me. I counted 7 people behind the counter of which 3 were actually working. Dear lord never again... Oh, and the shift manager had a terrible attitude.

I just wanted to add how horrendous the service is here and how they talk to their customers. Each time Ive been here its always a bad experience.

I really don’t know why this location is open! Their mobile app more than always say they are out of everything! If they are out of the syrup and any 1 ingredient, it shows up as out at this store on the mobile app. This has been going on for months now. You can go up the road to Atlanta Rd and no problem. Who’s NOT managing your inventory properly? How are you always out of caramel sauce for weeks at a time. There are multiple items my family and I drink from here and majority of the time, their entire menu is grayed out. I hope they open another one in the Maboetin/Austell area and completely put this one of of business!

Always closing early, changed hours, then closed down again. Most of the staff is friendly but the manager is rude not only to other customers but also to staff.

Relatively small Starbucks store with few tables inside and seating area outside. It has also drive by service. As in all Starbucks there is free wifi. Staff is friendly with good service, The view from it is mainly parking lot.

I stopped in and ordered the kale, portabella egg white bites and they were very tasty.

I always go to this location but it be in the mornings like 530 never have a problem. Untill last week I never had seen this cashier and she got an attitude when I asked for a bag! Like dont hand me my food and its not in a bag.

This is the worst starbucks I’ve ever been to and that says a lot as I’ve traveled the world. I have been two days in a row and they give me grande orders in venti cups which obviously gives me more than I specifically want. Its the principle of I would like what I actually order, not the extra ice or milk that you think I want. Yesterday I had to ask for a smaller cup, today I had to pour out the extra. I even expressed this to the associate and she just said sorry, out hot cups are bigger than cold cups. And when did this change??? At least they could have offered to remake my drink to my specifications. For a $7 liquid, damn I could at least get exactly the amount I ask for. Will not return.

This is one of the worst Starbucks I have been too. Even when I go to different states, my Starbucks’ drinks always taste the same except for at this location ! They never have matcha powder. So today I asked for Carmel Frappe because they didn’t have matcha powder. The Carmel Frappe had to be remade twice and both times it had a funny/ dirty watery taste. The barista then said to me “people have been saying the same thing about it tasting funny”. She then offered to make me another drink or refund me, I asked for another drink, Carmel Macchiato that I just ended up throwing away along with the cold banana nut bread I asked to be warmed. Waste of money

You can go to six flags and wait or you can come here.lolNot the most considerate place of business. Baristas let customers sit in the drive-thru for over 15-20 mins just to say what they are out of instead of simply placing a sign out. Also this is the second time my order was wrong no caramel flavor first time and no added espresso this time. Window clerk was kind and super complimentary but almost in a sarcastic way considering they were out of a lot of things and incredibly slow paced.

Spent 22 minutes in line for a nitro cold brew only to be told they have no cold brew when I get to the window. So, I asked for a chai tea latte, they have no chai. Now I know why nobody can make it to work they’re all in the Starbucks line

They had absolutely nothingggggggg!!!!! They were out of everything. Can’t hear through the thing at all

This place is CONSISTENTLY BAD/SLOW/INATTENTIVE. I rarely review unless the experience is a constant bad. This location is the toe-cheese of Starbucks locations. Ive placed mobile orders 20 minutes in advance knowing how bad they are, show up, and still wait another 20 minutes. Ive seen people walk in, order, and get their order, all within the 20 minutes of in-store wait time for my mobile order, after a 20 minutes advanced order before even arriving. Lol. Theres no winning here. Drive-thru is a slow as it gets. Orders are consistently wrong. Consistently out of a top-selling item like cold brew. Ive mobile ordered stuff, then when I arrive and am offered a less expensive, Im never offered a refund/credit for the difference. This location is just bad, poorly managed, and frankly a waste. Not far from my house, but Id rather drive to Atlanta Road and go out of my way to have the order done right. 99% of the time the issue is too many people standing around talking. 8 employees in-house and only 2 are working. If you can make it to another location, dont waste your time/energy here. Youre certain to disappointed. The dead giveaway should have been the sub-90 Health Inspector score at a Starbys. Hows that even possible?

Starbucks is always known for the quality of coffee, today I got some other best quslity of service Ive had in awhile. I came into Starbucks and was feeling rather low in spirits. I wanted some coffee as a pick me up but wanted something different and not my usual. Joshua took my request to heart and made me a sweet cream cold brew with 7 pumps of dark caramel and 2 pumps of chai. Im not typically a fan of caramel, but this mixture was divine. It certainly gave me the physical energy I was hoping for. However, Joshuas bright and cheery attitude was infectious and made my day so much better. I felt cared for, something often missed in a busy atmosphere. I also got to speak with Marques, a very kind soul who was happy to hear about the drink that was recommended to me. This experience really made my day and showed me the sunshine shining despite the clouds in the sky. I look forward to ordering a sweet cream cold brew Joshuas Way again.

This used to be my favorite Starbucks but lately the wait time has exceeded 30 minutes in the drive thru and service has declined. I sure hope its only a temporary issue.

Every time I go to this location something is either broke or they are out of food. Worst Starbucks ever.

This location is always busy, I went at 8am before work and was out 8:04! So fast and awesome customer service!

Please fix terminal. Love the product.amd usually great service...its been a while. Today my Black Woman Treat Day. Enjoy your Easter☺The Butterfly Agency🦋Ms.Nikita T.HawkinssCEO/Founder

Drink was great, made exactly as ordered. Crew was friendly, fast and courteous.

Too crowded and long wait to place an order. Staff a little slow. But drinks as good as always

Standard Starbucks - really busy in the morning don’t go if you don’t wanna wait 25 mins for coffee - besides that nice people.

I love the staff and they offer great service. I just don’t understand why this location is so slow. Even pre-covid it always takes a very long time to get in and out of both the store and drive thru.

Showed up to the store at 8:34, waited in the drive through for 5 min. Finally called the store for them to tell us they are Closed. When the website and sign says 9pm. Not cool

This Starbucks is so erratic with their service! Half the time the mobile app isn’t on then other times only the drive thru is open with very long lines. They are slow even with the mobile app. I can order 15 minutes before I get there and my order is till not ready. Very disappointed!

I ordered the Cheese Danish & Coffee Cake. So delicious 🥰

Great coffee and friendly service.Coffee is strong hot or cold.

Disappointing that at 4pm when there are no customer in line or drive thru, no one is cleaning up. Frappuccino had too much ice. I know I could have taken it back but just more time in a dirty place.

Took 25 mins for two drinks

You guys I went to this Starbucks yesterday around 8:30 when I tell you guys they had nothing I wanted a pink drink with just strawberries they didn’t have caramel,milk, sugar, not even strawberries they probably didn’t even have cups i’m telling you guys do not waste your money here they will give u the most nastiest drink in America😡😡😡😡 !!!!!!never coming here again spent $20 for what I am so upset the customer service was disgusting I felt violated. This “ Starbucks“ needs to be destroyed

I understand that several of our local business are understaffed so I try very hard to exercise my patience. The good part I Starbucks has good customer service.

I woke up in the parking lot and someone threw hot coffee on me. It was wonderful.

Twice I have had to get a refund on mobile orders. First time I waited an hour AFTER my pick up time. The second time it was 32 minutes. Employees basically just shrug and say oh well. I get being busy but once you add in the 20 minutes till order is supposed to be ready and then the hour after that and then have to ask for a refund because I’m going to be late... it should not take an hour and 20 minutes for a coffee.

They were super busy and I was able to get in and out quickly.

I always loved this place but recently they have been closing down early But they have not been putting a sign up saying they are closed without and they have been very rude and that not it, their drinks haven’t been tasting the same anymore, I want it to go back to the same old Starbucks I knew.

I always have good experiences at the ⭐ Starbucks I go to. The service is good.

This location has really went down the coffee doesn’t even taste as good and then that drivethru will sit still for 5-10 minutes without moving a bit

Manager is super nice and always helpful ! Drive thru is always hectic but what Starbucks isn’t, the employees are always nice and energetic, despite everything going on... keep up the great work and attitude

Not sure what was going on there today but the drive thru line was about 35 mins long! Im not a regular, my daughter is the one who wanted to swing by today of all days. The girl at the window was great tho, so it wasnt a wasted trip.

Great customer service. Even when my order was wrong, they corrected it with no problem. I visit this location every day.

The only one who can make my hot tea correctly. Cool, friendly staff as well.

This place is closed more then open.

Not worth it..quick and nasty frap

I go here because it’s the more convenient 1 for me. But to be honest the taste of the coffee is just not the same as the other Starbucks everywhere else. It’s like they don’t put nothing into it! It’s more like a job instead of making good coffee and having happy customers! Every blue moon it’s normal but never really good like other Starbucks!

They all taste the same, so if you like Starbucks then youll like this too. But really there is one Barista in particular that makes the best versions of any item on their drink menu.

Great food and service. Love those guys.

They were great today ... Got tgru the long line fast 😍

Only tried their Mocha, so far so good :)

Friendly staff...this is a popular location so there may be a long line for drive through but it usually moves quickly.

Loved my coffee! The crew there really cares about their customers.

Tall Carmel Frappuccino w/cream n sugar.. Starbucks is always busy, but the wait is in the taste..

Its so great to pay almost $5 for a tall and yall dont even fill it all the way to the top, yall didnt even add whip cream to hide it. Great job guys 👌

Great and quick service

The drive thru always are really busy

Slowest drive through ever. It was barely busy and it took over 35 minutes to receive two drinks on a Wednesday early afternoon.

They were very busy location. Fast service though

Kind staff and quick service.

Everything was delicious but my mom found something metal in her drink that went through her straw and she almost swallowed it but she felt it.

Not the first negative experience at this particular location. Placed a mobile order and it should have taken between 4 and 7 minutes. Took 16 minutes for my order at 4 oclock, and no almond milk/extra shot/peppermint syrup/kid temp (it was extra hot instead..) as ordered and paid for. In a rush and didnt have time to go back. Other locations nearby are MUCH better, just werent on my route this afternoon.

Customer service is top tier however I never seem to like my drinks when I order from this particular location.

Fast and friendly service.

Very polite staff! One can always appreciate good customer service! They get my drink right every single time and in a timely fashion. Thank you!

This place does NOT offer dine in. Tried to go through drive through and it was way backed up.

I went to this location on my birthday and order a drink and bakery item. I told them I wanted to use my birthday perk and when I got to the window I handed then my card to pay for the bakery item to find out they changed for my full order and when I asked the lady working she just told me it was too late to change it. I also went there the other day for a London Fog and all I got was 1 tea bag for my venti and steamed milk. Not planning on coming back to this location.

Great coffee and Sweet treats

Terrible experience. Ordered ahead, arrived and received 1/3 of my order. Waited 10 min to get another 1/3 of my order and another 10 min for the barista to tell me they didn’t have one of the items I bought. Them he stared at me. Total POS. Why have mobile pay if there’s no staff dedicated to mobile orders? While I was standing there 2 people requested their money back. Can’t find a decent Sbux anymore in the area. Same terrible experience everywhere I go.

YOUR DRIVE THRU IS RIDICULOUS. IT TAKES UP THE WHOLE PLAZA ABSOLUTELY HATE IT

This location always delivers a 5 star experience

There is usually a long line for the drive thru but they usually move pretty quickly. Staff is usually friendly.

This location has the kindest workers and management staff. They excelled at customer service and accuracy of orders.

Extremely Sloooooooooooooow!

The food was good, just dont know why it always take them forever to get things done went inside to pick up my order,they seem confused 😕

The wesite clearly says they close at 10:30pm. I drive there at 8:45pm craving a frappuccino. The drive thru person says they are closed. I told her not according to the website, she replied good night. Instead of saying thank you for letting me know, we will get that corrected.

This Starbucks location always has pleasant employees.

So it was two of us and we ordered two VT iced matcha green tea latte with light ice and our drink were completely overflowed and they made us clean it up and when we asked them to replace the lid they made us do that as well. And our drinks were also not made right. TERRIBLE SERVICE!

Poor customer service. Apparently the card reader was down on the inside so they had to use the one in drive thru. So the cashier had to wait will order were done which is fine but the cashier didn’t know what she was doing. Learn to balance resources for both drive up and dine in.

Consistently horrible. the drinks always taste watered down

One of the best Starbucks there is! Excellent store manager and quick and accurate staff!

The best in the whole world

Nice and Frappuccino was good

This Starbucks is not organized ! I decided to enter the store instead of the drive through That rapped around the building. i ordered a simple cold brew black coffee plain . I waited twenty minutes and Still had not received my coffee. 3 employees were standing doing nothing at this time. I proceeded to tell the guy who took my order not to make it due to my wait, he shrugged and said ok . I will never go back again to this location due to the fact they care more about the drive through than the twenty customers inside their building.

Be grateful that we’re here during a pandemic and come at a decent time, but don’t be mad when we stop taking orders at close? When the clock struck 8pm you missed the deadline to get your order in tough luck...now go quarantine