I had been a person who was with Fox for many years. Through those years had issues some minor some big with fox. Only for there customer service to never improve.Even stayed through transition that we kept hearing was why things were not going smoothly this last time. Which was in January when my husbands truck after 2 weeks no longer worked. We have again encountered another issue (same truck ).After being through so many poor customer service experiences With not just me but family members I decided to never go back.but convinced my husband to give them another chance. I have now been to three different large car sales companies. I never realized what true customer service was until I went to them. Unfortunately Fox has the worse customer service I have now ever experienced and it only continues to get worse.When explaining a problem or what you need it is always met with an excuse of something within the company why things arent working or The most popular answer “I dont know”.The best is repeating what you say no exaggeration at least 10 times every call and have to start all over again the next day. It should not be like that. I can literally call up the place where I got my car talk to one person and the problem is taken care of. They know whats happening and the hand off communication is excellent and I never hear an excuse only how they are there to help solve the problem (NOT FOX )! Here it is hay season and My husband is without a truck. He bought the best warranty to make sure everything is covered only to hear this morning that his truck after going through hoops to get it towed to fox that it wasnt where is was suppose to be dropped off. He was told they would get back to him but they never did. He reached out to the person who sold the vehicle to us but didnt hear back from that person either.He did finally hear back later to find out that the truck was there. They then Of course stated they are swamped and wont even get a chance to look at his truck until next week. So he says my warranty covers a rental to only be told “well I dont know about that it depends on whats wrong with your vehicle.” What??? So you have to wait until they look at a truck that you have had for only 5 months paid the best warranty so everything is covered and now “you’ll have to wait for a rental until we get to it”I no longer have words. Like I said if I had not experienced some amazing customer service I guess I would just except this! I fortunately have had amazing experiences at other places and know this is really so unbelievably not acceptable. I have no words! So truly unhappy!After the first big issue with this truck we thought things might be getting better but it has not. I promise we will never be back to bother anyone at Fox again. You lost my parents after their ordeals with their cars, you lost me, My stepson and my husband! I will never refer anyone to Fox again!I wish the best of luck to you!

Friendly and professional staff!Highly recommend.

Friendly sales people. Informative and helpful when buying a new car.

Good service and they answer questions

Had a very good experience. Staff were low pressure, friendly, and helpful as I made tough decisions for my family. Very low price and a great deal too.

This review is mostly for Jennifer in service and their tech John. These two, I swear. Jennifer is the most helpful and delightful person to deal with, hands down. If she doesnt know the answer youve asked, shes already hunting it down. John, he found an issue I was certain I was insane and hearing things...and he fixed it. No more noise, that Ive been dealing with for about a year now! I know Ive already thanked you both in person, but THANK YOU!!! I can finally love my car again!

Very good dealership.always

Sometimes when there is NOTHING good to say, Saying nothing Says it ALL

Billy Pullen is an excellent salesperson and Rob Carlson is a no BS Sales Manager! Excellent place to buy a vehicle!

We bought our new Subaru last January from Fox and take our car there for oil changes and service. We had a great experience buying our car there. No pressure and we picked the car we wanted.

I am torn between a 4 and 5 star review. My past history with Fox makes me weary of giving a 5 although they likely deserve it. In the past 15 years, we have on occasion shopped at Fox and have always, without fail, had a horrible experience. In fact, 5 years ago, although I had a fairly decent interaction with the salesman, I couldnt bring myself to purchase a new Subaru from Fox. However...After purchasing cars from Subaru dealers in Syracuse, and never having a warm fuzzy feeling after all was done, my wife and I decided to give Fox another try. We were pleasantly surprised with our experience. Alec, our salesman, was decent, honest, knew when to walk away as my wife and I had a spat (its all good!), and in the end, we purchased our new Subaru from him. The finance guy Michael was also very decent and a pleasure to deal with. Of course they try to up-sell you, but that is their job.I dont know what Fox has done over the past few years, but things appear to have changed for the better. Over the past few years, I have had to deal with the parts guys (Subarus do break down after a decade or two) and they have always been decent and straightforward. So kudos to Fox.

Friendly service and no funny business. Customer service was five star, just hope the car is too.

Excellent service!

They suck and dont want to help people.

We visited Fox Subaru/Toyota.They make a great effort to make car shopping as pleasant as possible. Everyone is very friendly, hospitable and bends over backwards. While buying the vehicle, both the sales person and the sales manager made sure our needs were met. While waiting a few days for extras to be added to the vehicle, the sales person, Chris, kept us informed daily. I will definitely return and will recommend this dealership to others.

Nicely place to buy New&used car experience. They never turned you down

Loved it very friendly

Disclaimer- 1 star is unfortunately the minimum to write a review.I absolutely will never buy another vehicle from FOX after today. After their 4th attempt at fixing the same problem on my Chrysler 200, today I was picked up by their shuttle vehicle to go retrieve my supposedly finished car, backing out on to the road the driver backed in to another car. Not only does the service department not seem to be very apologetic that they keep returning my car without fixing the problem but the driver couldn’t even be bothered to ask if me, his passenger/customer was alright. This post doesn’t even begin to describe my negative interactions with Fox’s Service department, as of lately, but it’s a brief summary of my disgust.

Great Service....people are easy to work with....I am glad we had Chris Dutton as our Salesman!!

Had my truck and wife car in for service. Their service department does not instill a lot of confidence in me. They told me something was done/installed when infact nothing was done/installed.

Great dealership customer service is excellent over bought two vehicles from them

Love these guys

Great place to take my truck to for service.

Friendly, helpful, not pushy, and go out of their way to get you into the car you want.

Good prices great service&its NOT HUGE!!!!!!

All the stuff and and reps were great

Good dealership.

Gabe Alberry is awesome.

Went in for a scheduled state inspection and STILL had to wait over an hour. Never going back. Just ridiculous. Last time we went they said I needed an expensive ball joint but second opinion said no. Done!

Great friendly customer service!!

Just a normal car lot.

Nice selection of cars

Went to this dealership and their price was close to what I needed but it took too long for them to sit down and talk with us and I had other appointments to go to

I get parts here sometimes, but theyre always more expensive than any other dealer...

Just browsing.

Great people

The dealership has always treated me well, both sales and service.

Not friendly . They tell you one price and change it

Seems very friendly.

Got a good deal on a car 8 years ago but the service department is really expensive.

I wasnt there

Yeah...

Wonderful