The representative assigned to.me was great offer to have a drive take me anywhere I needed to go. Excellent customer service this was my first visit

I have always been happy with Rowe VW. Bryan in VW sales is especially helpful and very friendly.

Rowe was careful not to promise service that they could not guarantee, but followed through with providing service 12 days prior to the expected wait for my vehicle to be serviced! They helped me find a rental vehicle (nothing short of a miracle given the current shortage) and were generous with billing. Every staff member was kind and courteous. This is, by far, the best VW garage that has serviced our vehicles... I would highly recommend the Auburn location to anyone.

Your mechanics are crooks! I was told I needed brakes all around and that the rear brakes were frozen. They were not! In fact they were barely needed and were not needed at all out front! I received an estimate for $2500.00 for those and other repairs for a inspection sticker. Needless to say but I went some where else and spent less than $500.00 for everything!! I did need a replacement of my climate control module which was covered by my warranty so I made an appointment to wait, which should have taken one to one and a half hours. I waited four and a half hours to be told they hadn’t even touched it!! I had to come back again!! I was given a loaner and was able to pick up my car the next day. I will never bring my car there for anything other than warranty work again!

This service appointment was very professionally handled. My car was taken in promptly when I arrived and the whole process took less than the estimated time of 2.5 - 3 hrs. The explanation of the service and their findings were spot-on.

Always a great place to get work done. Super accommodating, easy and pleasing to work with. Have had minor issues costing me time but other than that I highly recommend Rowe VW Auburn!

I was thoroughly impressed with the staff at Rowe. They were efficient + professional + very friendly.

Went in for my 10,000 service for my Volkswagen Passat. Very professional service desk. Please with my service.

Rowe Volkswagen Auburn has once again given us superb service and this time in record time. We have not been disappointed by them since we bought the car and would highly recommend them for purchase and services.

Customer service was excellent. I was completely satisfied with the level of professional service as well as the level of detail in servicing my car. Would go back for all my service needs.

Dear Rowe VW Auburn, it was just a simple oil change and I could have had it done in my local area but the drive is so worth the attentive professional service I have come to expect from you. From day one last year when I walked thru the door looking for a car and drove home with my perfect match you have made this part of my life so enjoyable.Thank all of you for that.....its more appreciated than you know!Sandra Cram. Harrison, Maine

Service was fast and the team was very nice.

Bought a new Jetta GLI from Dan McCall and couldn’t be happier. Purchase negotiations were straightforward and fair and everyone I encountered was great. Most importantly, Dan and the finance manager Lea Smith went above and beyond to resolve an issue with my prior leasing company that came up after the sale related to my trade-in. I would go back for my next vehicle, confident that the team at this dealer will take care of you even after the “ink is dry.”

I was using a regular garage and had 3 different issues where they almost seized my engine. I usually dont go to the dealership because they are overpriced, but it seems like here you get what you pay for. I pay them more, but I know the job is done right and my car is taken care of.

Had been working with our salesman,Gary for a week.When we got to Rowe, Gary was waiting.Test drove 3 different vehicles and made our decision.Getting the deal done was professional and painless.Great experience, great deal and would recommend.,

Although one of my best friends works here and was the one to sell me the car I have now. Agazy went absolutely above and beyond. I was super nervous as this was my first time buying a car, he made it a quick and easy process.

Very knowledgeable and helpful sales staff

Great customer service. Kept me up to date on all progress.

Great service. Was easy and fast. Everyone very polite. Walked out with a new car in a matter of a hour and a half.

Amazing service all around . Super easy too!

Poor service and lack of understanding of what the problem was. Received the “run around” and when calling to check on status of vehicle was told the person working on my car had left for the day. In the end, they wanted me to come in to take the mechanic for a test drive. I am in healthcare and haven’t been in the same room as my parents for months, clearly would not feel comfortable in a vehicle with a complete stranger. In the end just gave up and will go to a more reputable VW dealer.

My appointment was on time they got my car out as expected they did a complimentary car Wash they did a vehicle inspection and the price was reasonable so always good service at the dealership, even for basic oil change.

Quick to respond and answered all my questions!Pleasant and easy to work with.

We had the best experience at Rowe Kia in Auburn!Our salesman, Brian Kelsea, took exceptional care of us and we found the perfect vehicle to fit our needs! We highly recommend Brian Kelsea and the Rowe team and look forward to dealing with them in the future!!

I didn’t like that I was quite a price and then was told it will be $50.00 more because the tech didn’t expect to the transmission took more transmission oil. I didn’t like that I had to pay for parts before service was done.

Went good. Had tires change around. Got a ride across the street and back.

The kid i dealt with was very nice. This review has no bad marks on him. I went in for a check engine light diagnostic. Was offered a free car wash but never recieved it. Wanted a loaner car but was told none were available. Diagnostic came back with $2000 worth of work to be done. I only wanted some of it done but was told if i did it all they could find me a loaner car. Hhhmmm strange none was available a minute ago. Was quoted $500 for parts but my husband called vw parts service and they quoted him $300 for the same exact parts. Seems really shady to upcharge someone wanting to use your service but charge less for a walk in person to just buy the parts. Needless to say i took my car to someone else who charged less than half of what i was quoted. Unfortunately i wont be going back anytime soon.

They didna great jib servicing my car and putting on my studded snow tires. Great Service from start to finish!! 5 start

Isaiah was friendly and helpful, and seemed to truly care about helping find the vehicle I wanted. Andre Lester stepped in and the experience went downhill fast. He refused to confirm the interest rate on a loan with me, and ended up screaming and swearing at my husband when he tried to call and confirm the info for me.After looking throughout northern New England for a vehicle in a specific color and package, I knew that there were not many of them, and if I wanted it, I needed to move ahead with the purchase. So I went back to Rowe to purchase the vehicle. Upon arriving, the interest rate was not 1.9%, as advertised by VW, and what I tried confirming it would be. Andre came over and was again extremely rude and informed me that I had agreed to the interest rate so he wasn’t going to do anything. I left the dealership.Later, Eric emailed me and asked if there was anything they could do to get my business back. Eric was also friendly, and after several conversations and a confirmed interest rate, price of the vehicle and price for my trade, I went back and purchased the vehicle. After driving off the lot, I realized that there was a scratch on the steering wheel that had not been there when I test drove the vehicle. The dealership called and emailed me the next day demanding insurance info on the vehicle, because they had forgotten to get it while I was there. After providing them with the info, I informed them of the scratch on the steering wheel. After going back and forth with Rowe, involving Volkswagen Customer Care, and going back and forth some more with Rowe, I finally received a new steering wheel 3 months after purchasing the vehicle. They were kind enough to provide me with a rental while they performed the work.It is a shame that the dealership allows Andre to conduct business in the manner that he does, and because of my experience dealing with him, I will not return to nor recommend Rowe Auburn to anyone.

Got my wife a great deal on a 2020 Hyundai Santa Fe, also the salesperson Andrew was excellent to deal with.

Great service, flexible schedule, friendly staff.

James Morin and the sales manager went above and beyond to give us a good deal on the Hyundai.

Great to work with! Highly recommended!

Meh. Took them two months to get brakes in for my car, they mis-scheduled me once, then flipped me to the other side of the business, then didn’t really know what they were supposed to do, then it cost $1k for front and rear brakes. Mostly I go here because I’m too lazy to find someone else who could work on an Ioniq Hybrid.

Was there for recall. Everything went well

Greg West was so incredibly helpful throughout my entire car shopping experience. He helped me get the absolute best deal on my car as well as my trade in! His customer service skills are impeccable. They made the entire process much easier than I had expected. I highly recommend getting your car at Rowe Auburn--Ask for Greg! 🙂

I purchased a new 2019 Beetle convertible from Rowe a week ago...I was traveling a distance and called the dealership to be sure the car I saw online was still available. The secretary was very helpful she set me up with a time that worked for my schedule. I met up with Andre (Manager)and Kyle my salesman they were both extremely helpful. It was an easy care buying experience...it was one of the smoothest car purchases I have ever had THANK YOU!

Resolved the problem quickly. Thank you!

I had a great experience buying a Jetta today from Kyle Lebrecque. He was a pleasure to work with, I would definitely recommend him and the whole team at Rowe Auburn!

I own 3 VWs all TDiS, one I purchased here, one of my other ones has been serviced here, with out a doubt this is the worst place you could bring a car. Had A/C fixed $1,100, still didnt work, then quoted $4,200 for A/C repair??? (Its a VW 2010 jetta tdi, worth $5K)They have had the car several times, recently about a month ago, just had some tire work done and brakes are a mess. They are not detailed and I have a complete lack of trust of this place.

AgoI’ve had an amazing experience there at VW Row Auburn! My salesmen were Kyle & Tyler, both provided #Tremendous service! They were #Honest, #Patient and most importantly provided #Excellent customer service!We’ve owned a Infiniti JX35 that we’ve traded in for a brand new VW Tiguan 2018. It was the right fit for my wife due to the JX35 being too big of a vehicle for my wife. These guys took their time to have us test drive couple vehicles and after a hard thought we’ve went ahead with the Tiguan! Very impressive vehicle! Most important concern was gas mpg savings and with a 21mpg city and 27 highway this was a lot better than 17-18 city and 22 highway with the JX35!Thank you very much for your excellent service! Will be doing business with you both soon again. Looking into trading in my VW Passat next year and looking forward to purchasing from you again soon!

Great Deal on my VW Passat. Try the eprice.

Great service dept