Absolutely fabulous!!! The empoylee that helped us out was super nice and very social. He kept us interested with conversation even as we waited for a long time for my old phone to transfer data and update. I never once felt like I was getting impatient waiting for it to be done. He made it very enjoyable and explained everything he was doing to us to make sure we understood all that was going on. Will definitely be coming back for all my iPhone and AT&T needs!!😁😁 I unfortunately forgot what the man’s name was wish I could’ve remembered so I could mention him by name but he was fabulous!

After calling several stores I reached the overly kind store manager at this store (I missed getting her name) and she answered all the questions I had regarding my daughter’s phone. After heading in to the store I, again, received excellent customer service… this time from Tomas (their Business Expert). He and his manager were both upbeat and courteous, they answered all my questions and concerns, and Tomas assured me he was just a phone call away if I needed anything after leaving the store. Their customer service expectations are superior to all other AT&T stores we have used in the area. I highly recommend heading there and asking for Tomas if you want excellent customer service.

I stopped by this location to buy a new charger expecting to have to wait a while since they are usually quite busy in these stores. To my surprise I was in and out within a few minutes! What a pleasant surprise! The Employee was very helpful and like I said, I wasnt there very long at all.

Fast and efficient. Answered all of our questions and made shopping for a family plan easy and convenient

Mike W. is awesome! Very friendly and helped me with my warranty on my lense protector, always nice to get free stuff. Exceptional customer service!

I cant say enough good things about my service yesterday. My phone wasnt working correctly and it turned out I had a small crack on the screen. Jeremy was so friendly and helpful and got my repair warranty going immediately. Brandon the repair guy had my phone spotless and brand new in about an hour. I was so thankful for the friendly and timely service. Rare that people treat customers so well these days, two rave reviews for those gentlemen

Tomas at ATT is very professional and helpful, he went above and beyond to help me upgrade my phone and completely understand what I was getting into! highly recommend!! Very friendly !

Tomas is the best he’s very helpful and personable and gets the job done quick, I’ve been in a few times and I always ask for him!

Went in to add a new line to our plan, was in and out with a phone in hand within 30 minutes. Never had faster service from any ATT location than this one.

Absolutely amazing experience with this ATT store. Tomas was so helpful and SO patient!

Mike chambers is amazing!! He was very friendly and professional! I was seen at my appointment time. They got me a plan and phone that was right for me!! I’m a new wireless customer with AT&T. I love my new service!! If you need great service please go see Mike!! You will not be disappointed.

Tomas was amazing… he walked me through the whole process of upgrading my phone down to the accessories and accessing HBO.. made it worth the wait!!!

I went to this store today because my boyfriend told me there’s always been great customer service here. He was right! I am a previous sprint customer who hasn’t been treated the best in the past. We walked in and were immediately greeted by Dakota. He took care of everything we needed so fast, and even helped us pick out accessories for my new phone. He was so knowledgeable about the products! My boyfriend left the store and told me we were never going to another phone salesman again - he made our experience great!

UPDATE: I went back and worked with Mike and Brett. They both were very kind and helpful in getting our old phones traded in. Brett was surprised to see the work ticket sticker on my new phone. He gave me a phone number to call to share my concerns (it eventually worked, I will update to 4 stars). I would get new phones from the store before I ever bought online again.**Manager Jeff called me back and made sure I was satisfied with the outcome. He is terrific.Original review: My online order from AT&T had issues. I wanted to know why the new phone I received was opened, missing an item, and the phone had a work ticket sticker. The phone support agent said I needed to go to a store for help. The agent in the store could not answer so I asked if we could ask a manager. The manager was less than 10 feet from me when he asked her, so I asked if she could come talk to me about it. She would not speak to me and whispered to the agent instead. He came back to tell me they could do nothing. They would not exchange the phone and they would not call support to see if they could get better answers. The only reason I originally gave 2 stars is because the agent was very polite and helped get me started on setting up the phone. This manager was rude and I was shocked she would not say a word to me after I asked for her help.

Bought an Iphone 12 pro max and when i got home I notice the hotspot didnt work called tech support for at&t and Apple both said no problem just exchange it at the store so I went to the store in Auburn Hills 2 days later and was told by Alex they do not return or exchange defective phones and i would have to go through Apple to get it fixed. [even on a brand new phone]and there would be a $55 restocking fee [On a $1300 defective phone]Both At&t and Apple said that is simply not true and the should have exchanged it at no cost because it was less than 2 weeks oldIf I didnt want the Phone I would understand that policy But I just wanted a Phone that I purchased to work. Exchange it for the same thing and they wouldnt. I went to a different At&t store and they did it with no ProblemSo Just know If you Buy a Iphone From Auburn Hills store Your stuck with the run around all by yourself. they will not Stand behind there products.After 25 years and 9 lines with At&t, Verizon is looking pretty good.

Random charges trying to get the most money out of you. Adding two apple watches to our account raised the bill a little over $200 very disappointed and switching!

Customer service was great! They helped me find and upgraded to a new phone right away! Very happy with the service!

Aaron was awesome!!! I came into the store needing 4 different things and he helped with every one of them! Also installed glass screen protector on new phone I purchased for me. Very friendly, fast, and super helpful!! Thanks again Aaron! You rock!!

Tomas did an amazing job setting up new phones. Great customer service. Thank you Tomas

Thomas at the At&t store in Auburn Hills was fantastic. He helped us with all our issues. I highly recommend him and this store.

Tomas was awesome this evening in helping me get a new iPhone! Answered every question as great to work with! 😄

Me and my husband came to the AT&T Auburn Hills location so that we could be sure there was Decent iPhone inventory available. Upon entering the store, we were promptly greeted by Dakota who addressed all of our needs. He was very courteous, polite and friendly. The world needs more sales consultants like him. We will refer all of our friends his way.

Tomas did a wonderful job today. Took time to clear every issue/concern I had. EXCELLENT CUSTOMER SERVICE!!

I had a life changing experience at the AT&T store on Baldwin in Auburn Hills the other day--my faith in humanity is restored! Aaron was a saint-- so kind & patient with all my needs. After a long & frustrating experience with customer service over the phone, he was able to finally accomplished what nobody had been able to achieve in 5 months! I may never visit another location ever again! AT&T should clone Aaron & give him a raise for how kind & knowledgeable he is & for ensuring the complete satisfaction of his customers! 😉

Not only did I receive wonderful customer service today purchasing a new phone, I was surrounded by wonderful people. I had to bring the girl with special needs I care for with me (she loves being around people, so errands are her favorite) and although she generally behaved like an angel, an employee offered to put a show on to cure her clear boredom (AT&T wasn’t quite the party like Meijer is for her lol). Although we didn’t take him up on it, we appreciated the offer!As we were leaving she unfortunately suffered a seizure as we were walking to the car. Although this is a part of her life & we are always prepared for them, it’s always scary nonetheless.Unfortunately, everyone had a clear view out of the big windows because her seizing started right in front of my car. As we were sitting there preparing for the worst and waiting for it to pass, a couple of employees came out to offer us reassurance and help if needed. This was not necessary but deeply appreciated. She went back to her happy self just as fast as the seizure came on.I just wanted to share this story to let anyone that reads this know that I was of course expecting great customer service, I was not expecting to encounter such kind people. Also to let everyone working there today know that she is okay & say thank you for going out of your way to be so kind!I’m sure most AT&T branches have employees with exceptional customer service, but the AT&T branch in Auburn Hills have employees with genuine hearts to top it off.Thank you again!

Tomas has been amazing! He has been very patient with me and answered all of my questions! I feel comfortable knowing I received everything I needed for my new phone upgrade!

First time having a smooth experience with att. I had a scheduled appointment to fix my cracked screen, they were very prompt with appt time and quick with the fix. While my phone was getting fixed. Alex helped me with upgrading to the new iPhone! He was very informative explained everything and got me the best deals possible! So by the time my phone was fixed I was already halfway set up with the new phone and was out in a timely manner! Thanks Alex!

Going into the att store not really knowing what I wanted,because it had been a while since I purchased a phone .Tomas was a life saver. His professionalism and patience really was beyond and above.Kudos to att for such a wonderful employee.Thanks to Brian also,who assisted in the sale.Very nice experience. Will recommend these two to my friends and family

They did a great job that helped me with every problem that they helped me with every problem that I had I have been dealing with a situation for like 3 months this situation for like 3 months and they helped me get through my situation it threw my situation everybody at the store help me they are great

I was in and out super quick! Very helpful service and Tomas was great to work with :)

I’m so happy with my purchase, Tomas helped me out through everything and made the experience very enjoyable! I’m very happy with the service

Brandon was amazing and fixed my phone screen faster than expected! Great customer service

Experienced a little confusion with my fiancé’s pricing however Thomas was very helpful and friendly! Thank you!

Jaimas was awesome! Great service, stayed after closing to take care of me! I had a lot of issues and he took care of everything for me! Thank you for your time and effort to mange my account!

Got quick service upon entering the store. Made an appointment before hand and went smooth and quick.

I just got my new phone from there. Tomas was very professional, nice and helpful. Great experience! Thank you!

At&t has the worst customer service be it at their location or over the phone, they dont respect the time of the customer or customer themselves. Better to avoid att carrier for good..

Jaimis is the BEST! If you ever have any issue with a plan or a phone or you need a new start in life, ask for his help. He’s my life savior! Thank you Jaimis 🙂

I shattered my iPhone screen and came into ATT in auburn hills, I had a quick and easy experience working with Tomas. He helped me out BIG and I ended up leaving with a new phone. I would highly recommend this store and Tomas, he saved me time and money.

Aaron Labrie was fantastic. He was very nice and definitely knew what he was talking about and got me set up with a great plan I highly recommend Aaron. 5 STARS🌟

Super quick service, and had the phone I wanted in stick. Made it quick and easy, thank you!

Bought the TV, internet n phone package. Havent had more than 2 weeks without problems. The manager is great but the assistant manager is NOT pleasant. She was irritated that we wanted answers and wanted us out of her hair! 611 customer service sucks. Be careful before buying AT&T TV service. Have had the service for 2 months now. Locked out at least 6 times so far

Jaimis at this store has taken care if our company account for at least a couple years now. He makes whatever we need happen!!! We had a slight hiccup with the last Apple Watch and he spent a lot of his own time trying to contact the necessary departments, and stayed on the case until it was working! This store has worked very hard to make our company account work smoothly.

I moved home from Florida in 2015 & had terrible service from MetroPCS ever since ( I was with MetroPCS for 8 years ) lucky for me a very nice guy named Jaimis at the Auburn hills location convinced me to make the switch & I havent lost service since! I even went ahead & got a new Apple iPad pro as well and that was life changing for my business! Go see JAIMIS !!!he will put your worries at ease!

Tomas did an excellent job

I just phoned the Auburn Hills AT&T store & spoke with Brett the manager of the store, & was pleasantly overwhelmed with his kindness & how easy he made my situation for me, he took care of my issues while being extremely professional, extremely kind & extremely knowledgeable. He went above & beyond my expectations! Im a very happy customer now because of him !AT&T is very fortunate to have you Brett! & we the customers are too!Thank You Brett for all you did for me, you made my stressful situation very pleasurable while handling & taking care of my issues.I would also like to add Matt in this appreciation I originally talked with him, while he did do a good job with helping me as well as being knowledgeable & being kind, my issues were more in depth & needed a manager.A Huge Thank You!! to Brett & Matt for all you do & for being there!Stay Safe & Stay Healthy

The staff was very friendly even though I was upset because of some ongoing problems. They made me feel so welcome and taken care of. Alex is incredibly knowledgeable and his eight years of experience made solving the issue totally painless even after spending hours on the phone with customer service with no results. I will never go anywhere else again.

Tomas provide outstanding customer service.

Had a great store experience with Jaimis today! He made the whole process clear and painless and super fun!!!! Great customer service!! Definitely my new AT&T guy!

Jaimis answered all my questions. He directed me to the products that served me best for my needs. Great customer service!

Great experience Mike was a great help.

Bryan Daewood is the bomb!!!! My daughter needed to be added to my ATT account. Bryan was Very Knowledgeable, Polite, and made our experience and transition from a different provider painless and PRICELESS !!!! Excellent 💯✅❤️

Went in to get a new SIM card for a new phone I purchased through Apple and they were help me within a couple minutes of me walking in. Great service and help from Stephanie. She was fun and enthusiastic about her work and she helped me out with everything. Would definitely come back again in the future for any other AT&T needs.

Great service, easy purchase. Tomas was fantastic!

This store is terrible. If you dare go here and get Bryan Daewood, ask for someone else. This guy screwed up my order in several ways. I’ve now been on the phone at least 8 times for over 4 hours trying to get this fixed. I’m currently on hold still and the issue has not been resolved. DO NOT go to this store.

Great customer service everytime I go to this store! Jaimis is always so friendly and willing to help

Great, Tomas was fantastic! Great customer service and experience.

Jamis was a really big help! Awesome customer service! Great store!

Stephanie did an awesome job! Helped me with an account issue that the folks at ATT online couldnt help with! Definitely my ATT store!

Jaimis was very kind and helpful! Great experience. Would highly recommend!

We have excellent service with Bryan! He resolved our issue and got our bill lowered! Keep up the great customer service!

After a few visits to this store and finally making a decision to switch carriers for myself and 4 of my family members we were absolutely impressed with the service we received from Matt. It definitely solidified our decision to go with ATT! He was one of the most patient and helpful salespeople we have ever worked with! We appreciate him so much and all the support he provided....Thank you Matt! You rocked! You deserve a big raise after working with us and all our problems :)).

Stood in the store for 15 mins an no one even acknowledged me.

For 10 days I could not receive texts on my iPhone from friends with Android phones. On my third attempt to find out why, the ATT rep suggested a new SIM card. That took care of my issue. 👍👍

Great place! Great customer service.

Alex was very helpful and awesome definitely recommending at&t

Dulce is a wonderful person very helpful!!

Tomas helped us and he did an awesome job!

Dakota was so nice and and went above and betting service me!! I love his customer service!!! Promote this guy!

I appreciate how much time the sales guy took and how much patience he had with me. I don’t know as much as I wish I did about technology he spent an hour and a half working with me and making sure that I walked out of the store with a big smile on my face. Thank you Matthew!

SLOW. If you have all day, then 5 stars. They take care of people in a line. One person may just need an easy account change, but there will be 5 customers ahead of you that are buying a phone.

Alex was very professional and helpful with our service very satisfied

Stef was amazing! Very informative and professional! This store rocks!!

I wish i could give it a 0. Worst costumer service. I walk in and not even a hello or a we will be right with you. Nothing. Idk if its cause my ethnicity or what. But they still havent bothered to say. Hello

Great job

If you’re thinking of switching over to at&t or just looking to get a new phone do yourself a favor and go talk to Stefanie! She helped me find the right plan and phone that works for my busy lifestyle and my new business. Thank you Stefanie for helping me out!

We switched from Sprint to AT&T. Our rep was named Aaron Labrie, super helpful, patient and nice. Also got us a great deal!

Jaimis, you saved the day! You went beyond the call of duty for us. Thank you for your time and patience. So happy that you make getting any service a stress free environment . Have a great day!

BUYER BEWARE. This store will have sign saying one price and it will be differentWhen you bring it to their attention they will say it was a sale that ended and will not honor the price displayed by phone. Also they will tell you one trade in value but then will get a letter from at&t stating you do not qualify and it will be to late.

Great place excellent help aaron was a big help very professional and answered all my question

Jaimis helped us get a new phone for our daughter. Fast and efficient.

I had at&t cable in Kentucky, and I had a great time and experience with them, now Im here in Michigan,and Im trying to return the box and get the final bill. Thats the hard part

My wife & I have used their services many times over the years and have never been disappointed. Always find a very helpful & knowledgeable younger person that finds solutions in short period of time. I do recommend this location as excellent source of help & information.

Received great service

Love the people at this store! I won’t go anywhere else!!

I haven’t actually been into this location but I called to inquire about a phone number change due to a security breach with my contact information. I spoke with Austin who was absolutely wonderful to speak to. He was so friendly and even though I will have to have customer service change my number (in order to not pay the fee) opposed to doing it in store, I am extremely satisfied with the service I was given. If all the employees are like Austin this store is in really good shape.

My phone 📱 is on.Great 👍.

He was very helpful and did a great job.

Wow the way I was just treated was horrific!!! I called into the store 25 mins prior to closing to purchase an iPad Pro as a gift for my daughter. I called in because of the friendly sign that says curbside service or in store. I felt no need at the time to go into the store because I was respecting the social distancing policy. After remaining on hold patiently I noticed the customer service reps beginning to close the store. I got out of the car & approached the door & notice the door was locked. The rep on the inside began doing hand motions to what appeared to say they were closed. I showed him my phone & that I was on hold with one of the other reps inside store. He came to the door looked at my phone & said that wasn’t the right number. I instantly went into google to show home the address & the phone number attached to the location. The rep goes into the back to speak with someone I assuming because that’s when the rep I was initially on the phone with answered the phone. I explained to him that i was left on hold for 25 mins & counting & that I was the customer coming to purchase the iPad. He put me on another hold to only come back & say hey I’m sorry we closed down the registers already & they couldn’t do anything to help me. Wooowwwww after arriving at the store in well enough time &!being placed on hold for that length of time this was how I was treated. The rep says just come back tomorrow & I’ll take care of you, REALLY? I asked him why would he come back to my place of business after to spend your money if I treated him the way I was just treated. He then says you just want to be mad. Well don’t I have the right to be after being treated like an unvalued customer?

Went to this store and was greeted by Jaimis Gravelle. What a pleasure! Hes knowledgeable, friendly, answered all my questions and more. Hes very professional and knows the products, a wealth of information. Whatever youre paying him is not enough. This type of customer service is invaluable!

Switched from another carrier and came here to do the business switch, Stefanie was who I worked with. She was extremely professional and detail oriented, she made sure I had a very smooth shift from carriers and I would recommend anybody to her for their business AT&t needs

Very fast & great service! Store was very clean & in compliance with COVID restrictions.

Stephanie was very helpful with my slow data problem on my phone. Best sales associate I have had at this store in years.

Amazing help and service. Robert (Manager) was very helpful and answered many of our questions. Thank you for supporting our Military.

I am TOTALLY impressed with this store. I have had the pleasure of working with a very pleasant and knowledgeable salesperson, Alex Bailey. I have always been a fan of ATT but since prices are going up with everything these days, I was ready to cut the cord. I am so thankful and grateful that Alex was able to pare down my monthly bill. Thank you Alex, and to everyone at ATT,! I am a lifelong customer now!

Jaimis very patient and helpful. Highly recommend!

Brett was very professional and did his best to help resolve my issues.

Great service, recently switched to firstnet and have been very pleased. Staff was very helpful, thank you Jaimis!

I had a very serious problem with my Direct TV account. The Assistant Store manager, Brett Tassell, helped me in identifying & completely resolving the problem in a very expeditious manner. I highly recommend doing business with this AT&T store.

Very friendly and knowledgeable. They offered some options but they werent pushy at all and they went above and beyond to make sure I had my pictures transferred to my new phone.