We have always had positive experiences with Donley Ford of Ashland. They do their best to give good service and we plan to continue doing business with them.

Very nice facility. The set up where you are in the office when you deal with your salesperson are very nice. They had a good selection even though the whole Covid aftermath of no new cars. Everyone of the staff was very nice and courteous. If your looking for a nice new Ford and want a more friendly dealership then I suggest stopping in and giving them a chance.

I had an AWESOME experience with donleys parts salesman, Derrick Chapman. He 100% went above and beyond for me today to get my car back on the road in a tight pinch while I was broken down on the side of the road. He jumped through hoop after hoop trying to get me what I needed. I would HIGHLY recommend anyone that needs Ford parts to go see Derrick. He will get ya taken care of.

Replaced my battery in my key fob right away. Quick service

Great to deal with everyone is so nice especially Michelle LaRue

We just bought our second vehicle from Donley Ford. They are always so very nice. The process is so efficient and we dont spend the entire day at the dealership like we did with the 2 vehicles we bought from JD Byrider.

Our salesman was a wonderful lady. Mrs LaRue found a truck for my husband that he is very happy with. I would recommend Donley Ford of Ashland to anyone.

Nice small town dealership. Logan very nice to work with. Prices appear to be very fair and comparable to the big dealers.

Just bought a car from Michelle today and shes really great!! Got a real nice car for a great price!

I wouldnt go here even if it was the last dealership on earth. A few years ago I applied for a loan on a car. Told them I would be in to sign papers and he (Logan North) texted me back and said oh I sold that car because you werent committed. I dont know how applying for a loan on a vehicle isnt committed enough. He also asked me to meet him in the Hawkins parking lot to do a test drive. Not at the dealership. Now if that isnt shady. I dont know what is... Same with Donley in Shelby. Awful service.

Didnt purchase a car but I do get my oil changed here. They are always fast, polite, and professional.

Always very helpful even when I show up with 100 problems

Ben in the service department is condescending and rude.. took my F250 in for an oil change and to make sure they check the brakes because 5000 miles ago they were 6mm which is the last measurement before they go into their red zone for brake replacement. When I tried to explain that Ben cut me off and said he would make sure they checked them. Ben called when it was done and said my brakes were in the green zone... So either Ford has invented magic brake pads that get thicker with use.. or someone screwed up. When I asked Ben about that very subject he just laughed. I have both print outs in my possession.. if my brake pads tear up my rotors because they are indeed low... Someone better make it right...

Service was OK but dont go there during lunchtime

Excellent sales and service very trustworthy

Service is quick when bays are available. Professional demeanor, which is always a good thing. I have been using quick lanes for years. My service records are always on file. A great value for the money.

I contacted Donley Ford after finding a vehicle I was interested in online. Staff was responsive and we set an appointment to see the vehicle. When I arrived, Dylan had the car ready to be seen and showed me many of its features prior to the test drive. Price negotiations were honest and upfront and I believe I got a fair deal. Purchasing was easy and I drove the car home that day. Dylan has followed up several times to make sure I’m completely happy which I am. Although I live 70 miles away, it was worth the trip to work with Donely Ford. I will be back.

Great dealership

If youre looking for a vehicle...Donley Ford Ashland is the place. Great selection of New, used and leased cars and trucks. But I think what brings us back every time and especially our most recent visit is their Customer Service. You can purchase a vehicle many places but if they dont have good sales, service and especially customer service.. they have nothing. Donley Ford of Ashland has the BEST Salesmen/Customer Service in town.

Parts person needs to learn customer survice!

We talked with Jessica on the phone about a vehicle we had seen on internet we told her we were 2 hours away and ask if price was the bottom price she said there is always room for negotiation we get there drive the vehicle like it and they would not come down one bit on price told us they were already losing a 1000 dollars my question would be why couldn’t you tell me that before I drove 2 hours which was a total of 4 hours then they told us we couldn’t find a explorer for price we wanted which was also not true

Easy to do business with. Used the FORD App, signed up for my appointment and was able to stop in, drop off and pick up later to get my clean truck.

If you plan on taking your vehicle to be repaired and then a recall comes out within a few days do not expect to be reimbursed. They like to put on receipt no refunds. Since we could not keep driving the car, we had to take it in for repairs and was told if the recall comes out just bring it back in. Boy was that a lie.

We were traveling from Cincinnati to Geneva today when our 2016 escape started hesitating and we found Donley Ford of Ashland. We pulled and Ron Keiffer was able to squeeze us in and get us back in the road. They were very nice people and took great care of us. Thanks everyone!

The people at Donleys took wonderful care of me! Hayley Gibson is the BEST!!! I got a great car at a great price. I cannot say enough good things about my experience there.

Service on my 2015 Ford Edge has always been very professional and timely. Ron and Ben have always listens to my smallest needs and questions. Acting and answering courteously and knowledgeable. Explaining the results of the computer print outs and the necessary step to take to correct the problems. They treat me like a good friend, someone they welcome to serve. I hna

They took care of my Rebate work, but they told me the car wash person called off sick do my car wasnt washed. Ok I wasnt expecting it but Im wondering why they didnt invite me to have done later. Small customer experience miss.

Very nice! Tegan was most helpful and a very nice young man!

Ive been coming to Donley in Ashland since moving here in 1998. Weve purchased multiple Fords from them during that time, and each and every experience has been wonderful. Our latest purchase was a Explorer which we bought through Logan, and hes called multiple times since the purchase to follow up with us to make sure we were happy with the vehicle, and to answer any questions we might have. All of our service has been done there as well, and Ron and Chuck are fixtures there that we trust and rely on. I cant say we have ever had one problem in all these years. Great dealership.

Service is good.

Michelle was very nice

Friendly, knowledgeable staff. Very prompt on returning phone calls and answering any questions we had. Worked with us to get the best deal on financing. Would definitely recommend!

The service center at Donnelly took great care of me. I bought a new used truck and they not only checked it over and changed the oil, they turned all four rotors and put on new pads. This is amazing to get great service like this. Highly recommend!

Went to Donley to buy a new Edge and it was a great experience, Ryan was a huge help and was one of the best salespersons Ive seen. No pressure and answered all of our questions honestly and completely. Helped us through all the paperwork, took us on a good long test drive, and we couldnt be happier with the car and the entire experience. Our next car is going to be a Jeep just because I love the wranglers, but if I ever want a Ford again I know Ill be going back to Donley ford and ask for Ryan again!

This place has a great service dept. Sales staff is amazing. Wouldnt buy a car or get a car serviced any where else.

Very helpful staff that took the time to explain the advantages of leasing over direct purchase of our new vehicle.

We bought a used 05 Lincoln Town car, the salesman Nick Tyner is a great salesman, hes upfront and honest. They even repaired 2 small issues on the car at no additional cost to us. Would definitely deal again with Nick and Donley Ford-Lincoln dealership. What a pleasure it is to have purchased our vehicle from them!

Our new Escape Titanium has a front seat heater that never worked. The passenger seat works perfectly. After taking it to service twice to correct the problem, (over a week in service) it doesnt work. We were told it was fine and it is only meant to work if the temperature is correct outside?? Im thinking if this is true, the passenger seat must be not working properly, because its working when the driver side isnt?? Not cool for service to make up stories on something that stumps them. Im so disappointed and dissatisfied.

Went on a Friday because the finance lady said they could work something out with me. Salesman said He would call Saturday or Monday. Never called. Nothing. Completely blew me off. Wednesday went to Bill Daugherty Kia and within 3 hours drove home a 2020 Kia Soul. Thanks for nothing Donley

Best burgers anywhere around. Great service and friendly staff

My first time dealing with Donley Ford. Matt Sweet is a great salesman. He was very knowledgeable about the Ford Edge and answered all my questions. The best experience by far in all my vehicle purchases. I love my car. Thank you Matt.

Excellent Service!! Ben met ME in the parking lot with floor covers (I was5 min. late due to an accident delay & traffic stopped) Vehicle serviced in a timely manner, check list given to me and also verbally presented. Car washed & running with air conditioning already on!! This service location is by far the BEST of any I have frequented and will continue to do so!!!

Ben was spot on on getting my truck in and fixed in a very timely manner, Great job!

Very good dealer we have delt with for years good trusting people top notch service dept.

Good customer service. My salesman was absolutely awesome! He knows his autos! Make sure to ask for Nick Tyner when purchasing your new or used car from Donley Ford. Tell him Austin sent you! Youll be glad you did!

I have counted on Donley Ford for my vehicles and my service for about 25 years. I have always been completely satisfied with both. Ron Keizer has been my “go to” service man and I trust him completely. Thank you always for being so kind and caring to your customers. Ellie Wells

Just had a simple out of state VIN inspection. Courteous and helpful people throughout. Thank you.

Great people to work with!!!

It was a great day to buy a car, and everyone at Donley’s was very knowledgeable and personable!

Service for the MKX was good as is typical - Donley takes good care of our vehicle. The Service staff is always treat me like good friends.

I bought my first car in 1969, and have bought approximately 10 New cars in my lifetime. Ryan is not your typical car salesman. He asks the right questions so that he knows exactly what you are looking for. He was friendly, courteous and fun to work with. He helped me make the best deal I could have hoped for. I thoroughly enjoyed the experience. Ryan is the most honest salesman I have ever dealt with. I highly recommend Donley Ford of Ashland and I urge you to contact Ryan Hauger for any of your vehicle needs.Perry E Parsons 9/12/13

I HAVE ALWAYS USE DONLEY FORD FOR ALL MY MAINTENANCE AND REPAIRS. I FEEL THEY HAVE THE BEST KNOWLEDGE TO KEEP MY TRANSIT CONNECT RUNNING AT PERK PERFORMANCE. I LOVE DRIVING AND NEED TO KEEP MY TC READY TO WORK AND GO WHERE EVER I WANT TO BE. THANK YOU RON AND ALL THE SERVICE DEPARTMENT FOR KEEPING ME SAVE ON THE ROAD.

Donley Ford has the best customer service I personally have experienced in a long time. I am so happy with everything they have done for me. You guys are the best, Thank you for everything.

Enjoyed the buying experience and the professionalism shown by Logan throughout the entire process. There was never a sign of any high pressure sales pitch displayed in order to make the sale. Will return for another vehicle when the time comes. Also, a Kudo goes out to their Service Dept. as well!

The service dept was the best ever got me back on the road in 2 days. The advisor Ben is the best to work with. They always take care of me.

Bad experience with donley Ford Lincoln of Ashland did not set up my Ford pass so I lost my 3 free oil changes and 42.000 Ford pass points called them several times didnt seem to care at all about the issue I will not go back to donley Ford Lincoln for another vehicle. I am 57 years old and have drove ford trucks all my life. I suggest no one else should either. I will tell all my friends and family members to never go there

Currently have a 2011 Expedition, only major issue have had with it was the computer didnt have correct information and the fan motor & controller went out, needing to be replaced and definitely need on Ohio. Just wish the repair would have been less expensive or been covered by Ford - should not have failed.We have been dealing with Donley since 1997, when we moved to Ashland County. My husband is a Ford retiree.In general service has been great - Ron in service has been great, if there is a delay in service, he keeps me updated. I am in there every 5000 miles for oil changes.Ron is an asset to your company!!!

I had an out-of-state inspection done on my fathers truck at their service center. They were extremely sincere and professional, I would definitely recommend checking them out if you ever need this done.

Wanted to say thank you to Donley....You guys went above and beyond to get me into my new F-150. Logan North did a great job at locating me a truck that was fitting my needs and he didn’t give up until he found one. You will have my business for along time

I’ve bought 2 used cars from Donley and both times they’ve broken down within months. This last one I’ve gotten has already had brake, muffler, and engine problems. Let alone when I broke down on the highway only then did I realize my hazard light button isn’t there so I bought this vehicle without hazards. I’m very disappointed in them and will never go back for anything and I hope people will see what actually is going on before dealing with them.

The Service team at Donley in Ashland is great. Everyone is professional without being stuffy. They are all very kind and helpful. A nice area to wait in as well with wifi and usb ports. Recommend this dealerships service for sure. Oh - And, my car is fixed too!

The service at Donley has always been very good. They take care of my problems, dont try to com me into something I dont need or charge a ridiculous price. In many cases, they have had the lowest price on items!

Logan was a wonderful salesperson! He found the perfect car for me and made sure it was within my budget. Everyone at Donleys was helpful. A great experience! Thank you again, Logan!!

Not willing to work with you to get you what you need.

Got pre-approved over the phone. Dolly ended up being my point of contact. She was very knowledgable and helpful from start to finish. Told her which vehicle I was interested in and she made it all happen for me. I’m extremely happy with my vehicle and the service Provided by Dolly and also Ben.

Traded my 2015 Toyota Tacoma in for a 2013 F-150. The sales part wasn’t bad at all. I just thought it was funny how the manager was quick to point out flaws on my truck that I wanted to trade in but two weeks pass and the battery in my F-150 goes dead. I contacted the salesman that sold me the truck and he didn’t do anything to help me replace it. I posted something on their Facebook page...nothing. I had to go purchase a new battery myself even though the truck was supposedly “throughly inspected”. The gentleman that tested my battery at the auto store said there was no way the dealership didn’t know about it. This disappoints me. It’s hard for me to trust dealerships because of reasons like this. I hope this dealership can be more truthful about their vehicles with customers in the future!

My salesman Logan worked double time to get me the deal I wanted. And when it came to the finance department man was in and out with out hassle

Sales is great. Service is terrible. Service manager treats people like idiots. Especially women.

Outstanding dealer ship with excellent customer service and support staff!

Great service, on time, quick and friendly.

Weve always had great service at Donley! I like that theyre local and I can always get the car in for service when its convenient for me.Plus, they wash then car when I bring it in for an oil change. Bonus!!

The folks at Donley Ford-Lincoln have been nothing but the best whether it is basic service or something major with my vehicles. I highly recommend them.

Donley Ford has a great sales and service department staff. They work hard to make sure all goes well, either with the purchase of a vehicle or a repair.

Had an overall great experience! Tegan Moyer was the man, he went above and beyond to earn my business. Even worked out deal to get my insurance down a hundred extra bucks. If you need a ride I would highly recommend talking to him.

My wife an I found their prices very competitive. The manager is very nice an the salesmen we dealt with Nick was great to work with.

I was very pleased with Devin. He and Joe (I think) did a fantastic job!!!Devin was personable and very respectful to me. I was able to get a 2016 Ford Fusion and I love it!!!! Thank You!!!!!!

Above and beyond staff. Always pleasant. You take great care of your customers

They have an inexperienced Business Mgr who has no clue as to what to do. The Salesmen there are doing maintenance work outside. The owner will not lift a finger to help get deals bought. TERRIBLE solace to buy a car. Stay Away.... Will never go there again.

Great timely work with friendly courteous staff. An excellent place for your vehicle service.

Super service and super people!

Our car broke down while on vacation the Team ant Donnelly was able to get us up and running in a few hours. Thanks Team

Great service,,,,,pleasant people to work with,,,Dolly Hughes went out of her way to find me what I wanted and am very happy....great experience....and give 2 thumbs up with this group....

Service was excellent. We were there for a recall on our Ford Focus and they did a great job!

Processing schedule from appointment to completed service was real timely. I always enjoy a clean washed car.

Didnt seem like they wanted to sell a truck

Great people. No high pressure sales. Solid experience all around.

Workers are very helpful, Ben and Ron are great at what they do. Donleys crew will get your vehicle back in a timely manner.

Bought a Cadillac CTS . First time I drove car in rain the passenger side front headlight filled up with water condensation. The car also has a vibration at 55 mph. When I test drove the car I only got up to 50 mph so I didn’t discover vibration till driving after I purchased car. I brought car back 2 times to be repaired and they told me cost of headlight would be 392.00 dollars and they couldn’t find anything causing the vibration. I think they should have replaced the headlight and hopefully the vibration isn’t anything serious. Not very happy so far.

Ask for Logan, he was awesome! Love my new Taurus

My emergency brake cable needed replacing. The part was ordered and replaced, and Donley informed me that my warranty covered two thirds of the cost. A free car wash topped off the deal.

Great variety

Service fast and complete, we added a new Nav card on, Ron was able to reboot our system so it was set properly and tell us some things about car we did not know and how to utilize them.

Very friendly service staff! They treat their customers great!

When I decided I wanted a Lincoln MKZ Donley was my first choice of dealers and they havent disappointed. From sales to service these folks really take care of you. If you want an honest and friendly dealer/service go to Donley. Thanks Donely!

Always exceptional service. Thank you Chuck, Jeromy and Adam. What a great team.

They are pretty good

I scheduled my Mercury Milan for an oil change at 9 a.m. on a Tuesday. I arrived at 8:58 am and checked in my vehicle. It took them 1 hr and 45 min. to complete an oil change for me.When I asked why it took so long, the Service Supervisor told me to allow extra time for an oil change, did not apologize for the wit, or offer any compensation. This Service Department did not take any responsibility for being very untimely. I find it hard to believe that after I scheduled an appointment a routine oil change would take an 1hr and 45 min. They made me late to work and caused and undo incident. Very disappointing.

Straight forward, high quality service with a hand shake of integrity. Got my car from this dealership 5 years ago runs like a champ still.

My experiences here are always very positive. egb

I purchased a used Ford Edge off Ryan Hauger over the weekend. Ryan was a knowledgeable, and courteous salesmen. Ryan provided me all the information I wanted and needed. If youre in the market for a new or used vehicle go to Donley Ford and ask for Ryan Hauger.