Never take a device here or to any of their stores to be fixed. It’s taken almost 2 months across 2 of their stores. When they called to tell me my device was ready, I traveled completely across Denver Metro to pick it up, only to find out their computer systems are down and they couldn’t take payment. They would not allow me to even pay cash. My guess is it will be another month of them holding my laptop hostage. I recommend literally any other company than this one for your tech fixes. Avoid coming here at all costs.

Not recommended. I had an appointment to repair my phone. When I went there, they were closed unexpectedly, yet I was not notified and never contacted to reschedule. Still havent been. Go to Electronic Emergency Repair instead. They are faster, cheaper, no appointment needed, and they did a great job.

They did a great job! I am happy with the work done on a broken screen.It would have been nice if they opened before 10am. 8 would be nice. I think they could eliminate a lot of the questions in the morning if you could enter all that information when you make your appointment. Would have liked it if I could have just dropped it off. This is 2021, make it like a doctors office, fill it out before you get there.

I just went in to get a quote on a battery repair. Mind you it is 3:45pm, but the person told me that I would have to schedule an appointment because the store was about to close in a few minutes. What time do you close after all? 7pm or 4pm?

Horrible customer service at this location! Promised me my phone by closing. I drive another 40 minutes to pick it up to hear it wont be done until tomorrow. No phone call no apology ( I left him an alternative number). I wasted all afternoon waiting to pick up the phone! If my insurance wasnt through this company Id find another one.

I had such high hopes for this place. I would go to any other location of this company. First, appointments are absolutely meaningless. I made an appointment for 10AM, stood in line for 35 minutes before I could even speak to anyone about my issue, and then was told that appointments dont mean anything due to staffing issues. I was then told that to replace a battery in my phone would take until 4PM. To their credit, they did say they would call my alternate number if it was ready before. I tried calling throughout the day to see if my device might be ready early but nobody ever answered the phones and it just kept stating the call could not be completed as dialed. I never received a phone call and was told that my phone had been done for a while when I got there at 3:20PM. I then proceeded to sit in the waiting area for another 30 minutes while they checked out another patron at the pace of a snail. They handed me my phone with a new battery at 6%. Somewhat hilarious (not in a good way) since they have signs posted everywhere stating that you should never let your phone drop below 40%. I asked about this and was told, Oh yea, well I normally tell people with new batteries to get it on the charger right away. I paid my money, left, put my phone on the charger, and immediately got a symbol indicating the phone could not communicate with the battery. I picked up the phone and noticed there was something moving inside the device. I ended up needing to go to a different location, the next day, to have the battery replaced properly. Thank goodness there are other locations open on Sundays and Mondays because the people at this place obviously do not care how much time they waste for their customers as long as they make their money. I would not, under any circumstances, come back to this location.

This location is understaffed and overworked, leading to sub-par customer service in all aspects. Dont bother calling, they dont answer their phones.Appointments are meaningless - youre better off walking in - and lines are out the door. Youre likely to wait 30 minutes to be seen amongst other waiting customers. They are very backed up in their workload, so estimates of 3-5 hours are more like 2-3 days. Staff are new and/or overworked, so they ask you the same question multiple times, are generally not knowledgeable about the process, and not cordial.I got my phone screen repaired here, and within 2 hours the new screen was lifting off of the phone. Instead of going back to this madhouse, I opted to visit the Lafayette location and use my 90 day warranty there, to a much better experience and outcome.

Professional service, kind staff. Please be patient, they are short staffed and doing everything they can

The quality of care here is superb. And that review was just from dropping my hard drive off! I just picked it up, and even though the fix was not one they could do, I couldnt be happier w my experience there w Marcus and the information he passed along in the hopes I will find a solution. Id give more than 5 stars if I could.

When ordered part didnt arrive as scheduled. They found one locally and fixed my phone. Kudos for the extra effort. Great team

I went into the store for a Verizon warranty replacement of a battery, entering at 10 am. I was told my phone would be ready at 3:30 pm, which seemed like a while for replacing a battery, but I understood that they were busy. I came at 3:30 to be told that they would need half an hour. When I came back, I was told to wait just 15 more minutes. After 15 more minutes, I was asked to return after 15-20 minutes. At the end of over an hour of being told to come later, I was informed that the battery they used would not calibrate with my phone, and I would have to call to get a replacement phone. Asking for clarification on how to do this, I was told simply to call and that it would be taken care of. On the way home, I noticed that the buttons on the left side of my phone would not change the volume nor start silent mode. I figured this was okay since my phone would be replaced anyway, although I was confused how this would happen with a simple battery replacement. Cue 4+ hours of being on hold with Verizon before being told that the UbreakIfix did not do any paperwork and that I would have to pay a 300 dollar deductible for a replacement phone that I was told would be free. This after having had my phone broken much worse in the process of just replacing a battery. I am beyond disappointed and frustrated with both UbreakIfix as well as Verizon for having them as a covered vendor.

Emmanuel is the man! He has reestablished my faith in humanity with his amazing customer service,and calm chill attitude. Its rare when i meet someone as helpful as him and i sure hope this man gets a solid raise soon as he is the reason people keep returning to this solid business. Big big ups Emmanuel! Thank you!!!

Arvada Co location staff immediately responsive at counter to my phone tech issues despite not finding my appointment made. Seems their diagnosis of worn out battery for my slow I-phone7 is common for us frugal old-fogies who refuse to upgrade ! Service turnaround was two days. Expect appropriate sales pitch ‘bout their monthly service plan”asurionhome+”. ‘Ya can cancel anytime no penalties! I will use them again for phone services.

First things first, like everyone else these guys are hurting for help. I went in two days straight, and they were too busy to fit me in. That’s ok, I understand. On day three I got there early enough to be seen. But they don’t do the iPhone 12. Now I understand you don’t have the parts to do I properly, but had anyone there taken the time to talk to me the two days prior this could have been avoided. I will never visit any of these locations again, not that it matters.

Marcus and Daniel were incredibly friendly and polite. Fast service my phone was done right on time for a battery replacement on an iPhone 6s+

Disorganized and uncommunicative. Nowhere does it say they dont take walkins, in fact, my insurance company told me to do a walk in with them, that they have my info etc... wrong! Ill update after my appointment, which is when they open tomorrow morning... odd. The last time I dealt with this place, I was told they dont work with my insurance...? Frustrating is an understatement.Update: Although uBreakiFix wasnt able to repair my severly damaged phone, they were quick and efficient in handling the rest of my claim without me having to do anything else.

Yall helped us out of a bind and were honest!Thanks again!

Emmanuel was quick and efficient. I have used UBreakiFix several times now and I have always been pleased with the service.

Everyone at this location was professional, capable, courteous and really wanted to help. Emmanuel is awesome and really went above and beyond to get the issue resolved when I had almost given up hope for anyone being able to do anything except make things worse. Give this guy and his team a raise!

They fixed my Pixel!!! And I got a sweet case for it all in the same day.

Got sent to this company from Verizon for a type C repair on a Pixel 4. Im glad I went to this location. Emanuel cleaned up my type C port and now it works like a charm. Great service all around.

I have brought the same phone in twice and both times it was such a fast painless experience.

I made an appt online and talked to someone on the phone to confirm fixing my iPad. I was told that the parts were in stock and reserved for me at my appt time. I went in at my appt time and was told that the location was not accepting tablets because it they have such a backlog that it would be 3-4 months to turn the repair around (on the phone I was told 3-4 hours). They wouldn’t accept it, honor an appt with me and turned me away. I asked why I was not called and told that, “they don’t have time to call”. Get it together.

Great customer service. I highly recommend bringing your phone here.

I needed some place just to glue the back of my watch back on since I didnt trust myself to do it. I couldnt find anywhere to do it and best buy recommended this place and they were happy to help me out free of charge.

Horrible prices..horrible customer service. better luck next time. cmon youtube

They are great people. They do as they say they are going to do and stand by their work. No excuses, no hesitation. Would recommend.

I brought my Samsung S10 cell phone to the Arvada store because I could not connect my charger. They immediately cleaned out the phone charging slot of some hidden lint and, presto, now works like a charm. No charge to boot. Could not be more impressed with this store.

I scheduled two separate appointments at this location and neither time they were able to take my device due to either system issues or volume. Both times I had a pre scheduled appointment. Dont waste your time here.

EmManuel needs a raise! He not only helped us, but was professional and accurate! Cant wait to bring more tech back here!

Great customer service and a fast turnaround on a what appeared to be a busy day. I appreciate the effort the team put in to reviving my phone.

Needed a repair on my Pixel. Went into the store and it was not a good experience. The big guy with the braids/dreads hair was rude almost from the start. Maybe the guy is a good technician, but he should not be on the counter talking to customers. He acted like he didnt care about my problem, and got huffy with me. I told him he was being flippant, and he didnt understand what I was saying. So, I said I wasnt comfortable with him, and I would go to another store. He said fine, whatever you want to do. Yikes.I went to their corporate store in Lafayette and had a much better experience. I also gave Google feedback on this bad experience.

They do the job well. But make a reservation or make sure you show up in the first 30mins if youre a walk in, otherwise theres a zero percent chance theyll be able to help you that day since theyre always slammed.

Excellent service! Ive cracked the screen and back glass of my samsung galaxy s10. they always repair it within the same day looking brand new again!

Despite being severely understaffed this week, Emmanuel was very professional and considerate to work with. I would recomend to a friend

Best service ever go there if you have a problem Emanuel was fantastic

Took a laptop for repair and was told 4-6 months. He said, If you saw my back room, you would understand.

They wont install parts unless you buy the parts from them, which I feel like makes them pretty useless as a repair shop.

Emmanuel worked with me to get my phone fixed same day because I was traveling. He is a rock star and was dealing with working the front and back at the same time. He is very personable and chill, too, which is necessary when people are dealing with crises like not having a working phone.

Pretty quick service- without making an appointment they took about four hours to replace a screen on a galaxy Edge. Maybe a bit on the pricey side, but still of course cheaper than buying a new phone. Staff was knowledgeable, friendly, and upfront as well.

After creating appointment and using the online text feature, they didnt have the part when I showed up. The check in process is arduously slow and painful.

The employees were very kind and knowledgeable. They also took great care in making it a safe and pleasant experience for their customers. Will definitely return!

After speaking with several associates over the phone about getting my screen repaired, I chose to not even visit the store for service. You can make an appointment, but it doesnt matter because apparently you just have to wait in line when you arrive. Employees didnt seem to care about getting your business or providing good customer service. I didnt want to have anymore interactions with this business based solely on the phone calls I made. Went to Arvada iPhone Repair and had a great experience with a better price. Support local business- dont waste your time at the chain!

Horrible customer service. Didnt seem these people at this location knew what they needed to do !! Otherwise ubreakifix is a great company

Amazing store and staff actually 1 in particular was above and beyond Emanuel is a phone angel and his customer service is to die for. Sign up for home+ trust me its a great deal.

Great service!! Quick and perfect repair!

I have a laptop that does not power on, and called ahead to make sure they could fix it. I brought it in for diagnostics and the guy was immediately not sure about anything, saying the motherboard was probably bent. The same guy called me back to let me know that the problem got fixed and I could come pick it up. I picked it up and the woman was super helpful, she also has amazing customer service, but my laptop would not turn on at all. I gave them a call back and the same woman I talked to was incredibly nice and said to bring it in Monday. I came back in tuesday today, and talked to the same guy before, I let him know that I was told to bring it back in, immedientely he said they were not taking anymore devices, that he actually couldnt fix it, and it didnt actually turn on from the previous effort, and to just try to pry my power button up with a knife and press really hard on the left side. In the future of training your employees communication, honesty, and real customer service will get you a lot farther.

I shattered my Pixel 4a screen and had them fix it. The repair took two hours, which was amazing! 2 days later the screen suddenly went black and green. I brought it back and they replaced the screen for me a second time.Some of the staff are quite rude for no reason and need some customer service training, but the manager Hunter is amazing. He is really nice and puts his customers first. Im really happy to have been able to work with Hunter!

Changed ownership. We had about 16 Samsung phones that they were to repair. We kept calling over and over to see when they were ready as we are all the way across town. We were told that ownership changed in that and that our phones had been signed out for. About a $20k company loss and we have literally no recourse.Reached out to them. They said theyd have the owner manager get back ahold of us. The old owner allowed the reps to steal from us, and the new owner (corporate) refuses to take care of us.

Always have to wait for service any time of day.

I wish they knew how to answer the phone I heard great things. Too bad

Went in thinking that my charging port was broken, turns out that there was just some debris in the port. The guy working there cleaned out the port and my phone was back to full functionality! It was a nice complimentary service!

Great Service. Great Staff. Highly recommend. Ill be back with my other devices!

I scheduled an appointment at 4 pm to arrive and be told I can’t be helped because repairs are set back a month !! Ridiculous.

Wife had her camera fixed on her pixel 3, it works as good as new

Theyve done a great job fixing my phone screen twice now because Im a total klutz and they were professional, helpful and didnt take too long. A perfect choice when you just need it done and done right.

Third time this place has screwed up. First time said to come in, got there and was told I had to have an appointment. Ok, So I made an appointment. Showed up the date and time I scheduled and they were closed. This time they respected my appointment and looked up my appointment and saw that insurance number was included with my appointment. Came back to get phone to be told, sorry we didn’t do anything because there was no insurance connected with this appointment. I’m happy for whoever felt like this company does something for you. But if you haven’t yet, do whatever you can to avoid ever doing business with this company. It’s run by both slothful children.

Extremely great customer service, employee helped me through what should be a simple issue for a tech literate person, dealt with me for an hour for a simple fix and didnt charge me. Would highly recommend

I brought in my Xbox, and the guy says itll take four months to fix. I turned around and walked right out. Four months? What kind of business are you running here?

Great customer service and my phone looks like new

Took in my phone for a cracked screen repair. The staff was friendly, professional and efficient. I used their website to make an appointment but I highly recommend to call before you arrive to make sure they have the materials your phone may need for repair. Hopefully I wont need to come back but if I do I know it wont be a long grueling process. Thanks!

Fulfilled service agreement professionally, friendly, timely.

Good. Just make sure they have the parts you need befor you go in.

If you’ve had a phone repaired here, they will try to upsell you on a clear glass screen with a warranty.They will replace your screen under the warranty but charge you full price, then it is up to you to get the warranty covered by the third-party company. The gentleman at this particular store that I spoke to about this was less than helpful about the process.On a sidenote, I asked what their price was to replace the screen on an iPad, I gave them my model number and was told they didn’t repair those screens as they could not get parts for them anymore. It’s an iPad seventh generation less than a year old.They are readily available numerous places online by the way... I said to the guy, “so you’re a phone and tablet repair store yet you don’t have parts to repair a laterModel iPad screen?” He said, “that’s correct” and then proceeded to very sarcastically tell me to have a nice day and hung up.This guy had absolutely zero customer service abilities, and was outright rude. If you have the option, take your phone or tablet to Apple to be repaired, or find a different company. These guys apparently don’t want your business.

There was no one there the 1st time we tried to go so we went home & called he was very rude on the phone. No need to go to the store.

Horrible .i had to wait 30 minutes because the staff lost a costumer phone and couldnt find it. Costumer was so mad and when it was finally my turn they told me that in this location they didnt fix Samsung phones. 😤

Great service. Would recommend to anyone

Insisted I give them the pin to my phone for a screen repair. Was very rude when I explained that I have sensitive information on my phone. Also, as a young woman I feel very uncomfortable giving a pushy, entitled man the pin to my phone, when no other company I spoke to needed my pin. He then told me to go elsewhere. I did. Phone Repairz is just a mile away. They were cheaper, faster, more professional, and never asked for my pin at all. Got my phone back in an hour. Be safe. Go there.

I made an appointment for a cracked screen on an Ipod touch 7 on a Sunday. Get there at the appointment time and the store is closed.Stop by the next day to find out they dont fix them. But the web sight says they do! The clerk says they have nothing to do with web sight.Dont do business here!

Booked an appointment online where it clearly says they fix computers. The exact issue I had which was my wireless would not turn on is actually specifically listed on the website as something they will fix. I booked an appointment and showed up early. Once I got there, I called because I did curbside and the guy told me they dont actually fix computers because they have too many cell phones walking through the door and they dont fix anything they cant do within a very short amount of time while you wait. I told him I had booked or the exact service on the website and then I asked if I could just get a diagnostic check and he said no that also would take too long. This is the third saying Ive tried to have fixed at the store and every time I go there they tell me they cant fix it. I clarified with the guy that they now only do cell phones and he said yeah basically. What a waste of my time and energy for the third time. Would be nice for you to have a little honesty upfront.

I hate to sound like a Karen but I walked in with my receipt and proof of appointment and I was rejected and told they cant take me I tried to show proof of purchase ahead of time and I was told no I called corporate and got a refund but no help from this store whatsoever.

Over priced for a phone screen. But it is what it is. Dont break your screen.

They were fairly straight forward. They fixed the broken display on my galaxy s10. Fairly expensive, but it it what it is. Perfectly working phone afterwards.

Excellent service, professional and efficient! Great experience, highly recommended.

Galaxy Note 20 Ultra, as priced on Sumsungs website. 2 hours and done. Thank you

Fixed right and on time!

Wow! Great job fixing my phone! Fast and quality. As far as price, idk what market value is but they charged 240 to replace my broken screen.

I recently discovered this place when I dropped my Samsung and cracked the screen. Ubreakifix did a great job. They did what they said and the job ended up being less than the original quote. Very happy with the service and employees.

Had a not so expensive phone that wouldnt charge...it works like brand new... recommend you give them a try...

Fantastic. They fixed my wifes screen perfectly. Its been 2 years and still perfect. They cleaned out my charging port which restored it to the original charging capability. I definitely recommend them. Broke my screen a month ago, Im going back for sure.

Fast, courteous service at a fair price. Staff communication was excellent all throughout.

Had and extended warranty through att. The offer on site repairs, which I wasnt sure about. The tech was early, polite, and effiecient. Highly recommend this business. THANK YOU!!!!

I submitted an insurance claim for a cracked phone screen (Samsung Galaxy Note8). This location was listed by the insurance company as an option to perform the fix. I was greeted promptly. After a small amount of paperwork, I was told the phone would be done in 2 hours. Ran some errands and returned 2 hours later to a good as new phone. I am very pleased with the outcome. Would definitely recommend this shop for screen replacements.

Was required to do phone screen repair here. Rude person at check in, then was told two hours later something wasnt working and they needed more time 🙄 then I come back again and was told something was broken with my wifi (funny it worked prior to getting there) was told to come back again and there was no guarantee it would work. In the meantime I call the insurance again and am told they will not hold me responsible my phone is broken because of them. I come back they say its fixed, but at some point they did a phone reset (after telling them I absolutely did not want that done to my phone as I work remotely from it!) lost tons of settings, not sure how my settings or wifi have anything to do with a screen. Now, two weeks later, the screen is broken again and hasnt been dropped. Just a money grab.

Great work! Fixed my phone and my computer at a good price. Hopefully, I dont have to come back, but if I have issues with any electronics, this is my go to store.

We took our laptop there for a battery replacement and that was successful but after that, the laptop have been acting weird, some keys on the keyboard have been acting weird and the laptop suddenly locks and I have to turn it off manually in order to get it back on. We took it back but they say they couldnt do anything that change the keyboard for a used one...no thanks. They gave us our money back but I still have the problem.

Fast service friendly staff fix my phone within our highly recommended

Excellent customer service! Had my phone in multiple times in a short period of time and the staff was helpful every time. Their prices vs. level of service are more than reasonable. I will definitely take any phones with future issues back to this store!

Helped fix a boot loop issue on my phone with no hassle at all

Spent 100s of dollsrs here, did not matter staff was rude abrasive and dont treat people with respect. Boycott this store.

Great place! They are extremely friendly and are very competent. They charge fair prices and really helped me out with a laptop.

I was recommended by a handle full of people to come here. My screen to my pixel 2, started bleeding. They had my screen in stock and only took 1 hour to repair. Both men were nice, courtesy and very knowledgeable.Will go back again.

My battery was failing and I had multiple cracks in my screen after a couple of years of use on my galaxys9. Samsung has an amazing promotion for first responders and medical staff during the covid crisis and with ubreakifix repaired my phone to like new condition.very fast and a great deal. Very satisfied! Thank you !

Walked in, Hunter took care of me in less than 2 minutes. Got my phone back in flawless condition in less than 2 hours. Outstanding customer service and very fair pricing.

My phone was in rough condition when I gave it to them. They replaced my screen so quick. All I had time for was to grab a bite to eat! When I returned my phone was like new. The screen looked amazing and way better than before. All of the employees were very friendly and knowledgeable.I would recommend to anyone in need of their phone being fixed!

Nice Smiling Face, but could not fix the S7 phone that the guy at AT&T broke. Charged me $50 to tell me the SD card pins were broke, then Referred me to a Data Recovery place to see if they could Decrypt the data on my SD cardIn some circles, this is an example of what is called a racket .Im not unhappy, but ready to remove the Mobile Phone Collar and Electronic Leash.

Ive had my phone screen repaired here twice through insurance claims. The first time they didnt plug my camera back in so I had to go back and then my front camera was smudged... I ended up getting water damage because the repaired screen makes my phone no longer water resistant. I got my screen repaired here more recently and now my mic is trashed. People cannot hear me when they call unless I put them on speaker phone, but then I cant hear them. Ubreak,theybreak in a different way

I had a charging problem that I though would need to have the port replaced. They were knowledgeable and upfront about what they would do and cost. I compared prices with other cellphone repairs and their prices were $5-10 buck cheaper and seem more interested in my phone than just say yeah that will be x bucks.When I brought it in, they found it was just buildup (despite the fact that i tried to clean it out at home several times). No charge. They could have easily just replaced it and charged me, but did not.Great people.

I am unsatisfied with the communication of store, unclear warranty coverage, and waste of my time

Did a great job fixing my broken screen. Fast service