Worst management I have literally EVER dealt with in my life. Spare yourself the headache.

Jamal and Lee at the arlington, virginai south arlington location are extremely helpful, professional, and knowledgeable!

Unreliable, mediocre facility, bad customer service. I dont write reviews but my experience was particularly bad. Moved from across the country and showed up to find out they were closed even though their hours showed they should be open. There are better options available elsewhere. Definitely worth spending a little more at another company for reliability, better facilities, and good customer service. I complained to customer service and they did not meet my requests to refund all my extra expenses. And they do not pro-rate the last months rent.

Overall my experience was fine...But it was definitely overshadowed when I found the mouse on the ground and no one made a big deal about it. A mouse in my storage unit is not really acceptable especially since I was storing clothing and things in there. I just think it would’ve been nice for someone to reach out and say hey, we would love to offer you one free month or whatever just to make up for the fact that there’s really shouldn’t have been a mouse on the third floor in a climate controlled storage room. I was paying a lot per month for that room.

Called the place ahead of time and was told clearly they would be open. Drove an hour only to find place closed. Happened twice. Completely unreliable location. You get what you paid for. The storage is cheap but there is no guarantee they will actually be open.Manager Isai is worse. Politely asked for a refund for a portion of my storage fees due to all the inconvenience and he offered me $1.50!At this time I have to recommend looking elsewhere for storage.

This is the worst storage area I’ve ever used. They don’t open on time some days but they rush you to leave before closing. The store manger is rude. The elevator was down yes they only have 1, he told me to use the steps how rude and careless. He also had no clear answer when it would be fixed. This location raised the the prices for maintenance. I haven’t seen not one maintenance truck here yet. (I work right beside it) The hours don’t work for a person working a average work day 9-5 (they close at 6) I asked were they going to extend the hours back nobody knows. I’m switching storage units ASAP👍🏽

Nothing but great things to say about this facility! I recently took a 4x7x4 & there’s plenty of room! The customer service given by the two gentleman in the front office was incredible. I am very happy thus far. I’m glad I gave my business to this place.

Great storage unit with some of the lowest prices in the area.The staff are super nice and always ready to give you a hand.Kim is the best!

Jose was very helpful and kind! I had some issues and he took the time to fix it.

Just reserved my unit with StorQuest and am already so impressed by their service! I called customer service to confirm my reservation and the rep was so kind and organized. They also offered me a great deal compared to other units in the area!

Kim Harris is an absolute sweetheart! Best customer service I’ve ever received anywhere. She got me an amazing deal, showed me all over the facility, and genuinely expressed concern for my well being. Pure intentions through and through. Will absolutely recommend, she deserves it.As for the space- easy access, secure, clean and not super hot. Would use again!

Although I chose StorQuest Arlington for its convenient location, what Ive most appreciated about it is managers Kims ongoing compassion and helpfulness. She is always ready with a kind word and has helped me with account details many times.I also love the old-fashioned gigantic freight elevator; it can carry so much in one trip!Im giving 4 out of 5 stars (vs 5) b/c they raise the rates every year.

Great area, Isai was amazing, he keeps it clean and is upfront about everything!

No additional comments. For my purpose the StorQuest was excellent

The manager Isai is wonderful. Great facility!

Great customer service

ELIZABETH!! This Store Manager truly truly is like know other! My perspective she has bested every Store Manager in all areas. Elizabeth is attentive if she doesnt have an answer she continues to work for a prompt answer. She returns her calls and emails without having to wait 1 or 2 days. She works quickly but presize. Elizabeth, can be rough around the edges she cant help it lol but shes genuine, cares and always have encouraging business and friendly talk with her customers. I recalled someone had pried the door open and kept it from opening and closing. Elizabeth, was grinning talking to me and fixing the door. She multi task well she performs all various demanding roles to the elite.I never had the experience but Elizabeth would be slow with auctioning a storer belongings. Shes the type of professional that would want to know the reasoning for the delinquent with empathy and deliver one last call the day of the auctioning she cares that much. I believe too she would best other Store Managers with this unfortunate situation.This is the most interesting. I relocated from Tigard Oregon to Salem Oregon. Salem is approx45 miles from Tigard. I moved my personal belongings back to Tigard because how she treats her stoers. She was happy to hear about my return. The only thing Elizabeth needs to begin is giving me a ride to Tigard or a duction off my rent for fuel money regarding my commute which I begin at 0600. May I add this is 90 mile round trip. Depending on which one is working they always ask me how was my commute. In addition when they know I coming into town, they make sure I have access to their facility. They always make me aware its been complete by email or by phone. Nick is an echo of Elizabeth.Thank you both

Kim is an amazing store manager. She makes sure we are taken care of at all times. If we have any concerns she makes sure she does whatever she can to fix the issue. She has also trained her team to do so as well. This StorQuest location is excellent! Kim is the only reason we rent at this location. Thank you Kim so much for all you do!

Horrible service over the phone and in person, got charged for the insurance that I specifically declined; iyour phone reps werrme misleading, hiding the real cost/deal; Inwas primised a refund of $12 but got charged evn mire at the end; leaving one month rent was awful as well, it took 3 calls, and 2 emails two weeks after Instipped using the unit, very unproffesional! I cannot recommend this company to anywine untill you start tespecting your customers!

Kim Harris is amazing! She was so helpful w/ my storage needs. The first storage unit I rented was too small so I needed to get a 2nd unit and she made the whole process easy & fun, not to mention great pricing as well. I will always go to StorQuest for my storage needs and everyone should come here too!

Kim the manager very knowledgeable and courteous great customer serviceShe is a great asset to the company

Convenient and affordable makes the facility a good choice. Ms. Kim makes this place awesome! Thanks so much for your assistance.

Rented here when my home flooded the beginning of July and was very thankful for the caring service I received when I called and went to the office to set up the unit. It’s been a vulnerable experience asking people to help me take care of things when I’d lost so much and didn’t have a place to live anymore. Kim, the manager, is one of those people who really means it when she says, “I’m here for you - if you need anything let me know.” Only reason this is not a 5-star review is the building’s AC was not working for the time I rented and my unit was on the fourth floor. It was 108 degrees according to my phone (and how quickly I and the people helping me move were drenched in sweat while we loaded the surviving belongings onto carts and wheeled them upstairs to unload). The elevator at the building is also not great. I was left stuck on the fourth floor early one morning when I went in to try to beat the heat. Another person was using the facility downstairs and this included loading the elevator with his items to bring to the fourth floor too, but then he went outside to talk to people who’d pulled up in a car (I could hear them) for awhile. The elevator is set up such that it will not move to any other floor unless the last person using it has pushed the button to close the doors behind them after exiting. The guy did not pay attention to these instructions, which are posted next to the elevator, so I was stuck upstairs and overheating and searching for the stairs which were confusing to find in the maze of units. There’s got to be a better way to set up the elevator! So if they’d fix the AC and re-think the elevator this place would be perfect! Location is great and so is the customer service!

Best prices and good size storage!

I am so glad we chose StorQuest for our storage unit. If not, we would have not met this wonderful person, Kim!! She was like family. Kim helped us sooo much in dealing with our storage plans. I loved her so much, Im going to visit her on holidays!! Thanks, Kim, for being the best.

Great location, easy access, better prices than any other facility in the area, but most of all I recommend StorQuest in Arlington, VA for one reason: the staff.

Moving all of my belongings was not an easy task. But with the kind and friendly help of the associates at StorQuest it was kindness unexpected. Thank you StorQuest so much forever grateful. Ms. Kim is always fly and so much the Greatest thing ever.

I needed a storage unit close to my home, since I do not own my own car. After doing some research, StorQuest has the best prices, so I reserved my unit. The process was easy and straightforward through their corporate phone line, but I also received a call from Kim at the Arlington store within an hour. She walked me through the process when I arrived to sign the contract and made sure I had the correct price and unit. Not only that, but when I arrived with my mom and sister in tow to move in, she even had some toys on hand to keep my young niece entertained. I plan to be a StorQuest customer for a long time because of the great service I have received there!

Was very helpful use your storage please thanks

Danielle and Kim were amazing to work with! When I first arrived I was greeted by both with a smile and warm welcome. Danielle and Kim answered all of my questions and they were very customer service oriented. Kim was very helpful when showing me a storage unit and accommodating to my needs for the storage space I desired. I cannot say enough good things about both of these professionals!! Danielle and Kim made this experience excellent because of their knowledge and skills along with providing amazing customer service. Thank you so much for your help in securing a unit!!

We were looking for a place to store our luggage for the summer. Since it was our first experience moving furniture to a storage space, we didnt know what space to get. Kim (StorQuest) was very helpful in assisting us throughout the process. She helped us decide on the perfect space and coordinated the entire process with us.Id definitely recommend this for anyone who is looking for a storage space, especially students.

Ms. Jim was excellent! I called on the phone to inform that I was moving out of my unit as of the 31st and she was so helpful. Her kind words really helped me start my day! She was very pleasant in person and via phone! Im glad that she could assist my family with all our needs!! Her customer service skills were above and beyond the call of duty. Ms. Kim treated me and my daughter with respect and dignity. I will surely miss her great services! Im the future if I need storage again I will definitely be using StorQuest Storage again all because of Kim Danielle in Arlington! I cant say enough about her! Thank you all so much! You and your management team are a great team and team players!

This branch is excellent. Ive been a customer for about a year and a half, and this has been my first time renting a storage unit. The unit I rented was great and the customer service is one of the best Ive ever experienced. Miss Kim and Miss Danielle are (for the lack of a better word) awesome! They are very helpful, and always very pleasant to work with. If I ever return to this area and need a storage units, I would definitely go back to them.

Kim is so friendly and genuinely makes you feel welcome. We were not too sure how large of a unit to get, but after describing some of our stuff going in Kim helped me to decide on the right size. Got a great deal on our storage unit and could not ask for any more.

Kim was truly a blessing from the moment I walked into the storage facility until the moment my things were moved out. I have never worked with someone as accommodating, generous, and all around incredible as Kim. She went above and beyond to ensure that my experience was nothing short of flawless. I would not hesitate to recommend this location!

By far... The BEST experience! Kim has been our contact since day one and has exceeded all of our expectations! Always reliable, ALWAYS friendly and always helpful. We have met some wonderful people there and it is apparent that customer service is important. Their hours and access are convenient too! Definitely recommend!!!

KIM HARRIS. the Manager at StorQuest Self Storage, 2710 S. Nelson St., Arlington, VA, is the ultimate professional. She is knowledgeable, friendly,hard working and helps her customers/clients in a wide variety of ways. Werecommend her and StorQuest without any reservations.February 17, 2020 T. Rodney Oppmann, Attorney at Law, Alexandria. VA

I love this place, the workers are SO nice and very friendly and professional. It was a great choice to pick this place since it was very close to our house. I want to thank you guys for everything and making us feel important and well taken care of as well as our belongings also!And thank you Ms. Kim! Our family appreciated your help and time. :)God Bless.

Kudos to StorQuest for their excellent customer service! Ive had this unit for 8 years and have seen positive changes with the new management, Manager, Kim Harris, goes above and beyond to ensure her customers have a positive storage experience. I would highly recommend this facility for your storage needs.

Ms. Kim went above and beyond to assist me in finding a unit to fit my storage needs. It was a stressful time as my family and I were preparing to move out of state. Ms. Kim was professional, caring, and patient. If you are in search of great customer service, affordability, secure, clean and convenient facility then Ihighly recommend StorQuest!

I cant say enough wonderful things about StorQuests employee, Kim Harris! I recently had to rent a storage unit for one of my clients and met Kim when I came to StorQuest. Kim was polite, upbeat, and genuinely caring! I was able to witness her interactions with other clients coming into StorQuest and she was always so positive and helpful. Kim made my experience terrific. Thank you!!

UPDATE: Since my original review below, StorQuest has changed managers and the service has taken a very sharp negative turn. Not only has the new manager, Mr. Isai been extremely unprofessional and has lied about our communications, StorQuest and Arlingtons District Manager, Janette, has decided to increase customer rent on their storage units during a pandemic that has put millions out of work, left hundreds of thousands homeless and in food lines and has killed over 300 thousand fellow Americans. They have decided to charge more during a time that the government has issued a hold on rental increases as well as putting other measures in place to help people instead of hurt them during this trying time in our nation and the world. Ive asked Janette, the DM, to not raise my rent after just a few months during this pandemic, and so far she has refused and I have been met with disrespect and attitude from Mr. Isai and the people taking calls at their corporate office. The DM, Janette, has not returned any of my calls. I am hoping that my update to this review will get her attention so that she might call me back to discuss the raised rents further and hopefully resolve this matter asap (BTW- they just had me on hold for over 30 minutes and just hung up the phone before I could speak to anyone). I will keep this review (& my other modes of communication) updated as I receive updates. All I can tell any potential storage renters as of today, do not rent a unit at StorQuest! They will raise your storage rent after a few months even during a pandemic, the new store manager (Isai) is rude, unprofessional and will lie to you and the DM, Janette, is unresponsive. If you already have a storage there, I suggest you move it if possible. If thats not currently possible, only deal with the Assistant Manager, David Bryant (whom Ive had a good experience with) until you can move to a different storage. Thank you, be safe and stay tuned for updates!PREVIOUS REVIEW (PRIOR TO UPDATE ABOVE): The StorQuest store manager, Kim, at 2701 S. Nelson Street in Arlington, VA, is AMAZING!!! Kim is extremely professional and goes above and beyond to help and assist her clients. She was so accommodating and I would highly recommend StorQuest because of her and her amazing attitude and attention to detail. Kim definitely cares for her clients and that makes a world of difference. Its that kind of wonderful customer service and professionalism that she provides daily that creates loyalty and keeps customers coming back each time they have storage needs! I have this initial review 5 stars (pls see my updated review above).

I moved out of a storage unit earlier today, and had an amazing experience with StorQuest. There was even a broken piece of furniture, and Kim (clerk on duty) helped us to break down and dispose of this table. I am very grateful for your exceptional customer service and clean, accessible facility. Thank you!

I love having Storquest in Arlington as my storage facility, primarily because I personally enjoy working with its manager, Kim Harris. (In my opinion, good management is everything.) She is efficient and attentive to the needs of clients. She is also gregarious and fun to interact with. She has offered to help me at my tasks on numerous occasions. As a walk-around manager, her visible presence creates an air of welcome and friendliness throughout. From a security standpoint, it is comforting to know that she constantly has her eyes on all that goes on in the facility. Finally, she is smart, and impeccable in her business dealings, record-keeping, and written communications.

StorQuest makes you feel like you are family. I have never experienced this at any other storage facility that I have rented in the past. It is such a friendly environment.....I would highly recommend this location to anyone. The ladies there ROCK and that is an understatement.

This could not have been a better experience. The facility itself is run really well: clean, efficient, great prices, convenient. And if you are lucky enough youll go at a time when Kim Harris is working. She is one of the nicest, most honest, helpful, knowledgeable, conscientious representatives Ive ever encountered, anywhere. New clients - you may have to wait to sign your agreement and process the paperwork depending on what time you get there, but Kim was so nice and awesome, I didnt even mind. A customer waiting behind me mentioned they were hungry and she gave them the bag of chips from her own lunch. You will not find more personable customer service. When I finally finished unloaded my belongings into my unit, Kim was finishing up a tour and we all stood and talked to her for a few minutes. I even gave her a hug - she is THAT awesome.

Wonderful customer service! Kim helped me get a great unit for a great price. The building is clean and organized. I highly recommend StorQuest if you’re looking for a convenient, safe and affordable storage location! Kim is also the person you want to see if you have any questions.

Kim, the assistant manager was amazing in setting me up with a unit and having people move my stuff over in less than 24 hours. Shes an MVP and theyve definitely earned my repeat business and full recommendation. Thanks again!

The service provided at this location was exceptional. Kim was awesome!! Not only is she knowledgeable but cares about the needs of the customer. She goes above and beyond to make certain the customers needs are addressed. She is truly an asset to your company and their ability to provide Storquest products to their clients.

I recently had to move my storage out after being there for 6 years under different ownership. The previous staff was nice, but provided no help on moving in. The new staff, headed by Danielle, were amazingly helpful with loading my more difficult items as I moved out. Danielle, Kim and James went well beyond expectations, especially considering that I was moving out! I am 65, divorced with a disabled daughter. It meant so much to have this level of caring from not one but every member of their team. And I could see that this positively affected every aspect throughout the facility. These are really a remarkable group of people. I would recommend to anyone, but especially to single women, because most storage facilities are not as safe, and the staff not as helpful. Finally, I used to work in management and design of customer care in mega call center environments. It was remarkable to find this outstanding example of what great people can do to make a mundane business truly outstanding. Thank you!

I have been using this facility for approximately 8 months. Out of all of the storage facilities that I have used in the past, I have received the best level of service at Store Quest. The facility is clean and well maintained. Kim is personable, accommodating and a real pleasure to be around. Thank you for doing such a good job!

One of the best storage experiences Ive had. Clean, well maintained temperature, great customer service, and units to fit all needs.Kim was amazing! Shes was extremely friendly and accommodating. She made things as easy for me as possible. I would recommend this place with no hesitation.

I used this storage for a 3 months. Good place, many options. Especially, I would like to say thank you to manager Kim Harris! She is awesome and very professional manager! She was very kind to us and helped us when we moved out. Thank you!

Needed a place for 3 months as me and my roommate are currently moving to different parts of the country for a project. Loved the Storquest experience. Definitely a place you should consider when looking for your storage needs. Special shout out to Kim who was absolutely wonderful in taking care of all our needs.

Great experience with StorQuest. Kim, was very helpful, professional, and insightful. The loading dock, huge carts, and elevator allow for an efficient move in. Would definitely recommend this storage facility to others. Excellent value, and more importantly great customer service.

Kim was really helpful, both over the phone and in person. She did all the paperwork quickly, and made sure I had everything I needed. Will recommend.

I can honestly say I have never seen better customer service than when I dealt with Storquest and Kim Harris. She knew I was In a rush so got me settled in Quickly, offered me coffee and even tied my shoe when she was worried I was going to fall. The entire experience was great and having earlier Sunday hours and 24 hour online support really helped me get set-up and into storage quickly and get back to NJ before the snow started.

Im not one that appreciates false advertising or bait and switch and I cant help but feel duped by StorQuest. Online, they claimed $129 for a unit as their web rate. It tells you to Call now for FREE pick-up and delivery. I went through the process with my local StorQuest and she was incredibly friendly and professional. She was actually able to arrange for my things to be picked up the same day which was remarkable. Everything happened very quickly, which was fantastic. But when I looked at the bill, I saw they charged me the regular rate for the storage unit ($142) instead of the $129 I called about from their web-special, plus a $25 admin fee, plus $16 EVERY MONTH for insurance, plus a $13 lock. So, rather than costing $387, my bill for the first three months was $513.I will note that Kim was incredibly helpful, but could only assure me this was the package and there was no flexibility. So, even though my items are covered by my existing insurance policy, I must pay the $16 every month. And instead of the $129 per month I thought I was signing on for, I am being charge $142. Thats an extra $30 per month in unexpected charges that do not reflect what their website indicates.Very disappointing experience financially. Again, the manager was great, the pick up was fast, they were professional with picking up my belongings and taking them to the unit, but I am extremely disappointed that I am not paying the web rate I made clear I was seeking.Even more impressively, the web rate has now gone down to $103 for the same kind of unit with the valet (delivery) service, so Im really feeling raked through the coals. An extra $55 EVERY month! That adds up way too quickly to keep me a customer for long.For those who are wondering, yes, I tried giving this same feedback online to StorQuest and have not received any kind of response. Kim was kind, but felt her hands were tied.

Ive had a storage unit at StorQuest for a while, and have always had a good experience. But its been even better recently with new changes management has made. Danielle, the manager, is so friendly and helpful. She recently showed me all the upgrades that include longer hours, an upgraded elevator/safety features, and owner-access after hours, you cant beat this place for the price. I highly recommend!

I just signed up yesterday to rent a storage unit here, and it was a GREAT experience! The staff could not have been friendlier, they showed me available units and had me signed up in less than half an hour. Prices are also the best that Ive seen within the DC area. Highly recommend StorQuest!

Dealing with your staff and facility was by far one of my best storage experiences (and Ive had alot).Customer service skills, patience and assistance was above and beyond. Moving into your space was far more pleasant an experience than moving into my current apartment; wish every property manager were more like your employees. Keep your excellent staff happy and they keep your customers happy - clearly in action at your business.Facility is clean, beyond state of the art elevator and units... and priced right!

The staff is very professional, place is clean. The manager Danielle goes above and beyond for everyone. She is truly customer service oriented and takes good care of building. She keeps her office with good morale.

A great storage unit right by our place. Met the assistant manager Kim and she was so friendly and very attentive! Every time she sees us unloading she always comes to greet us and brings over a platform truck so it’s easier for us to take our belongings up. Love her!!

Stored a vehicle here for 10 months. Received amazing support and service from the staff at this facility through the duration, especially from Kim who looked after my vehicle as if it were her own and was a breeze to communicate and work with. I highly recommend this facility and its staff.

Great facility. Always able to get in and out easily and quickly. Kim is fantastic...attentive, answers questions, and helps whenever and however she can.

It is very hot I can only access my things Mon-Sat 9-6 and I work during those hrs. They need a 24HR access door for the customers for goodness sake we are paying for the unit. The customer service can also be better. Also things need to be explained better. I honestly am not to happy with the unit but its to late to move to another storage place. This place needs improvement.

Ive been a customer of StorQuest since July of 2018, however, I regret not sooner. Their prices are the LOWEST, their pick up and delivery services are OUTSTANDING, and last but certainly not least, their customer services team ( Danielle & Kim) are EXCEPTIONAL.!They are PROFESSIONALS in their line of work, very HELPFUL; always going that extra mile in over and beyond the call of duty.

Outstanding personal service! Kim went above and beyond to help me when I needed assistance because our family had to move out of the area very quickly. I would highly recommend the Arlington StorQuest location. They treat you like a valued customer and sincerely try to assist you with your storage needs.

Kim and staff were wonderful! Terrific customer service! We were in a situation where a family member had to store things quickly but didn’t have transportation to bring the stuff. Kim arranged for movers and was in touch all through the process! Nothing but good things to say!

This is the best storage service we have ever used! Their staff Kim and Danielle are so friendly and helpful. They responded to our request within the same day and spend quality time walk us through the facility. Their price is fantastic if you rent the storage for at least 3 months. They offer an actual moving service by an insured and bonded moving company! We are renting a storage from them for at least 5 month and their movers came to pick up our belongings and moved to the site. They will bring it back when we want them. I already recommended Storquest to a coworker of mine.Howard from Arlington, VA.

Amazing helpful. Took all the extra time to explain the different sizes and prices. Showed me 4 units and didnt get upset when I took my time deciding. Excellent service.

Good customer service. Building is clean. Reliable and convenient. They provide courtesy carts for move clients. Danielle, Kim and Sonjee are great they work well together and keeps a great charisma and energy in office.

The managers are fabulous! They are professional, extremely helpful and friendly. They listen to their clients and find the best units to fit their needs.The location is great and there are a variety of units that are reasonably priced.

StorQuest Self Storage has amazing customer service! Kim has walked me through this process with ease. I chose the service that included the movers and it was the most easy move I ever had. They were very professional! I definitely recommend this place for your storage needs.

This storage facility was great for me. They continually sought improvements and expanded hours during my time there, and the customer service was top-notch. The price was also the best I had seen when I was shopping, and its setup well to accommodate my moving truck.

Moving is my least favorite activity. Kim and the people at StorQuest made my experience less stressful. It seemed like anything I needed or forgot Kim had me covered. She is excellent with customer service and was a breath of fresh air during the daunting tasks I had on my plate. StorQuest made the pick-up and drop-off extremely easy. I highly recommend them.

This place is awesome. Danielle and Kim are great. They work great together. My experience today was above exceptional. Site was clean and prices were affordable.

I love Danielle and Kim!! Theyre so helpful and I believe they really care to be helpful. These are two people Id come by just to visit and say hi to - theyre really great - delightful.

Our experience with Kim was fantastic. She helped us get a unit and also get us the price we were promised over the phone when we reserved a unit. I feel confident that my stuff will remain secure and that I will continue to receive good customer service!!

I was looking for storage to store my daughters things in while she returned from Georgetown University to Texas for the summer. I noticed that StorQuest had a service where they would pick up your stuff and based on experiences driving in DC the previous years this was a BIG plus. When I called, I was told that the campus was out of the pick up range (by about a mile) so I continued to look for other units. A few days later, I get a call back from the manager, Kim, at StorQuest. I told her what I needed and what I was told. Kim said that she would talk to her corporate office and call me back. She wanted to make sure that I had a unit waiting for my daughter when she had to vacate her university apartment. The next day, she called and said that they would pick up my daughters things. Kim was wonderful to work with...I cannot honestly say enough great things about her. She took time to listen and talk and get to know me as she does to all of her customers. She arranged the pickup and when I got to DC, all I had to do was drop the lock off and she assured it was placed on my unit after the movers put the stuff in it. I was excited to meet her and she was just as friendly and fun to talk to in person as she was on the phone. The moving company came as scheduled and they were just as wonderful to work with. Her things will be returned by them in August when she moves into her town home. I cannot thank Kim enough for her help. And lets not forget Danielle for her help with the contract that we were able to do over the phone and email (another facility asked me if I could come in and sign a contract to reserve a space even AFTER I told them I lived in Texas---they do not know their geography!) Thanks for going the extra mile (literally and figuratively)!!

Kim was absolutely amazing! My whole experience with Storquest was and continues to be amazing.

Shirlington Self Storage is GREAT! Its not your typical hands-off self storage unit; instead, this place offers a unique set of options.1. They have a key to your storage unit and you have to check in with them when you arrive. This is GOOD because there are many things SSS can do without you (the customer) needing to be present.They have a loading dock and can receive large shipments without the customer needing to be on site (theyll load the shipment directly into your storage unit for you). If you need a box inside your unit shipped, they can get it out of your storage unit and ship it for you (and bill your credit card on file).Also, the service is personal and very good. I definitely recommend this place. More so for business needs but Id also trust my personal goods there.-Tanya Finch

Danielle was extremely helpful - she let me wait until my movers arrived to confirm that the locker had enough space before I finalized and paid for the locker. The freight elevator is very large and can hold nine carts at a time. This made it much easier to get everything up into the place. There is no AC, so it gets hot, but otherwise it is a good experience. You can come after hours with a code.

I dont usually bother to write reviews but when you get exceptional services, youve got to. I had a surprisingly pleasant experience with Storquest staff, from the person who picked up my initial phone call to the Arlington site staff from beginning to end. On top of their fair prices Danielle and Kim were very helpful, sweet, informative and even went above and beyond to offer to help me put my stuff into because my box was on the higher level and I am not very strong. After living in Virginia for many years I get surprised when I get good customer service and smiling faces, and it should be the other way round.Thank you for making my experience awesome💛!

Fantastic staff who were always helpful and kind to our family. Lowest prices in the area. Clean and very accessable with loading dock that backs right to the entrance. Thanks to Kim for her help over the years!

Very satisfied with the service and the facility. Mrs Kim was very professional and attentive not to mentioned how friendly as well as accommodating. Facility is well located, clean, and spacious. Highly recommend.

The staff was warm, friendly, and incredibly helpful.

I had a great experience with StorQuest. Kim helped me a TON! I got there right before StorQuest was closing with a rental car that needed to be returned (i.e. I had to unload the whole car quickly). Kim, the manager, personally helped me to unload my *entire* SUV packed full of things. I literally could not have done it without her. And she was incredibly kind and cheerful while helping, I should note, past the time that she was supposed to be off of work. I would highly recommend StorQuest!

Great service with wonderful staff! Very helpful and informative and overall great experience. Highly recommended!

Thank you, Kim Harris for making my experience with StorQuest a great one! Kim went above and beyond to make sure that my unit was the right size for my needs and even helped me move a few boxes in! She really cares about her customers and takes care of them like no other. Youre not just another tenant but someone she remembers and cares about.

I give this place 5 stars because of the manager Kim. She is absolutely outstanding, great customer service. She even helped us move our furniture from the moving truck to our storage unit.

Kim is fantastic! Although I did not yet met Danielle as mentioned in other posts, I had superb customer service from Kim. She goes above and beyond for her customers and never misses a beat. She is attentive, knowledgeable about all of the units, and has a beyond sparkling personality. Thank you so much!

Excellent facility. Kim is very friendly and very easy to work with. I got everything moved into my storage unit easily because they have plenty of carts and equipment to move within the facility. Thanks Kim for all of your help!

Kim and Danielle are pleasant to work with! Their customer service is amazing and working with them is a pleasure. They have a great working attitude, always in a good mood and helpful. We will continue to work with Kim and Danielle. Thank you both for everything!

Awesome storage facility 😊 !!!! Great staff!!!A staff member name Kim is always so helpful, kind, good listener 😊 and I really appreciate her knowledge about the company and her customer service is fanfantas and priceless. 🙏🤗

Went to the Arlington location today and Kim was very helpful! She was friendly and really helped me through the whole process, as I was moving things in by myself and needed assistance. STorQuests facility is huge and clean. There was a parking and loading area, and lots of big trolleys and a huge elevator. I was able to get a unit close to the elevator, so it was easier for me to handle by myself. I recommend this place.

Kim and Danielle are excellent, fantastic they were very helpful and patient. They paid for a moving truck and movers to move out items in. They also will be paying for our moving services when we end our lease. This FULL SERVICE MOVE WAS GREAT COURTESY STORQUEST.

Nice and clean facility with very helpful staff. Kim is a sweet and friendly women who went above and beyond to help me during my visit there. Thank you StorQuest, keep up the good work!

I think person that helped me was named Karen... She. Was. Awesome. Great service and great pricing leads to great customer satisfaction. Id definitely recommend to anyone in the area looking for Storage Services in the Arlington/Alexandria area.

Kim and Danielle are great. They are on top of things friendly and treat people with respect. The best customer service. They work hard to keep this facility running for the clients