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Alamo Self Storage - Matlock
4840 Matlock Rd, Arlington, TX 76018, United States
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Alamo Self Storage - Matlock
Comments
Th
Review №1

This property manager is awesome Ms. Alice Collins best thing they ever done

Bi
Review №2

I came in so many times she had the sign up and never in the office and when I did call she never answered the phone trying to get a unit unprofessional like and when I did finally got in the office she has the lights off what office has the lights off and she didn’t know anything about storages she needs to learn more what she doing…

Jo
Review №3

Helpful staff. Buildings are very clean and well lighted.

Sa
Review №4

Professional and they work with you, no bs during move in or move out. Will be giving them my business in the future.

Er
Review №5

It was okay until a pipe busted and damaged my stuff

Ja
Review №6

Quality customer service! I appreciated that they were open seven days a week, accepted payment over the phone, and emailed receipts. The areas were always clean and well lighted at night. Tamara and the other staff members made moving in and out very convenient.

T
Review №7

I am very happy to be at this storage facility They are on site property managers who always do their best to keep this place looking its best. They are very friendly people who try to do the best they can to help you in any way possible. They always contact you right away to let you know of any problems and also give you courtesy warning. I love how everything is on paper letting you know the rules not so hard to follow I have see other Storage facilities that are high in price and look like a roach motel you truly get what you pay for here and I feel that they are very safe and I trust to keep my things here i love this place and will always return here as long as Ms.Tamara is working here thanks for being great managers.

Ti
Review №8

Location is convenient, and the prices are reasonable. Management is awesome, and are genuinely kind people. These reasons, are why I will continue to rent with them. Hands down I would recommend to anyone!!

As
Review №9

We use this place for our extra office items. They have good prices and only raised our rent once in the past several years. The only thing I would recommend to them is being more attentive to customer requests. I still have a light out in our unit that I have called about. Kind of scary to go in there when it is dark.

Ca
Review №10

My son got a large storage unit on Saturday and the roll up door was halfway broken wouldnt roll up all the way he took it because he needed the larger unit and it was the only one left said it would be fixed right on Monday still waiting, hopefully it will be fixed today....Update.... Glad to report that the door did get fixed just as they said it would be. And in a timely manner, Great job.( This place is convenient, and pricing is fair.)

pa
Review №11

Places of business that I was in was very nice the restroom was clean. And this is an correction for the previous review

Cr
Review №12

Wonderful Managers Here ❤️ Super Friendly And Sweet Lovely Women, They Assist You Fast And Great, Help You Out With Whatever You Need To Be Helped With, Helps You Get Things Done That Needs To Be Done. Trust Me If You Need A Storage This Is Where To Go They Help You Choose The Perfect Storage. Always Clean And Tidy, Just Lovely Service Here. Highly Recommend !!

Ta
Review №13

I think I would give myself a 5 star review being that Im always fair to my customers and treat them equally. I love my tenants and respect them. Most of my tenants have been here for years or they always return to rent from me. Im Sorry Bret that you feel my customer service wasnt excellent. If I charged you the $20.00 clean up fee its only because you decided to leave your trash outside my building rather then putting it in the dumpster. I work very hard to keep this facility clean for my tenants and take pride in doing so. I have been running this facility for 11 years now and have always given 100%Ms Carla Flores. Im sorry to hear that you gave us two stars because our last 10x25 had a broken door. My Asst. did show your son and Husband the unit and they did take the unit regardless. Yes ma’am we did have the door company scheduled for Monday but unfortunately they had to reschedule do to over booking. They asked if they can come out Tuesday mid morning and they did. I called your son Monday and told him about the situation and he was very understanding... being that the unit is his and under his name. Sorry for the inconvenience this has caused.

Le
Review №14

I had a wonderful experience with the staff I called in advance speaking with the young ladies Tamara and Abby before moving my things from Oklahoma I wanted a clean and secure place for my belongings and the staff was so helpful and so respectful even the yard and storage was so kept up by the gentle that does amazing work Paul my experience with the staff and all that came along with my journey has been so awesome love the staff and storage keep up the good work ladies

Da
Review №15

5 stars if it had an auto-pay function.

Lu
Review №16

This place is very much good .plus the management there very helpful and understanding 👍

Be
Review №17

My review is based on my first initial meeting and I am using there storage. The staff is friendly, and clean unit. Hopefully nothing bad happens. Ive had horrible experiences in the past, I am hopeful that everything is normal here lol. Will update if anything goes on.

Pa
Review №18

Rest room Are awful!!! Management was told and she act like she didnt Care and almost like we did it 🤔

Sy
Review №19

Great location, great prices, friendly and helpful manager.

Jo
Review №20

The staff is awesome and the price wont break the bank.

Wa
Review №21

The office person was super nice and very helpful.

Da
Review №22

They treat me great

Ja
Review №23

Good prices & friendly staff

Ba
Review №24

Used them before very nicr

A
Review №25

Great location and reasonable price.

Ty
Review №26

This is slightly bias since my sister runs this place, its in a great location near the interstate and still offers low prices.

Br
Review №27

Clean property, staff is nice.

Ri
Review №28

Clean and secure.

Je
Review №29

Prices to high

Ni
Review №30

Awesome staff

Br
Review №31

Bad customer service .

Pa
Review №32

You have no space in your house, rent a storage of either a lot or little space! Clean facilities with high security

sa
Review №33

Safe place

lu
Review №34

A good experience

Information
11 Photos
34 Comments
4.3 Rating
  • Address:4840 Matlock Rd, Arlington, TX 76018, United States
  • Site:https://storewithus.com/storage-arlington-tx/4840-matlock-rd
  • Phone:+1 817-466-2166
Categories
  • Self-storage facility
  • Automobile storage facility
  • Boat storage facility
  • Moving supply store
  • RV storage facility
Working hours
  • Monday:9AM–6PM
  • Tuesday:9AM–6PM
  • Wednesday:9AM–6PM
  • Thursday:9AM–6PM
  • Friday:9AM–6PM
  • Saturday:9AM–6PM
  • Sunday:9AM–6PM
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