Wish i could do zero stars. only good thing about this place is the clothes. anything regarding the staff or policies is horrific, it makes me never want to shop here but i like the clothes too much. apparently the staff isn’t aloud to take clothes off the mannequins, makes absolutely no sense. staff is always rude and doesn’t care about your shopping experience whatsoever.
This location obviously doesnt care about its customers time. Ive been in line for 15 mins to return a garment. Even though there are others working in the store, theres only 1 cashier and hes having a problem processing someones coupon.Whats worse, this is the mens dept., which is usually the quickest. I wont be back!
If I could give it 0 star I definitely would. I bought something on zara and paid with gift card and credit card. When I did the return they refund me wrong. They gave me a new gift card saying that was about my old one refund and that I was going to receive also a credit card refund. My they did a huge mistake and put my refund in two gifts card, but they give me only one. And now I am almost one month trying to have my money back in my bank account and not in a gift card, and they just keep saying that they will call me in 48 hours, but they never call me back. And I still don’t have my money back.
Black pinstripe pants S XLong with button down ankle weight.
PLEASE AVOID THIS LOCATION! I love Zara and Im a pretty patient person. I have worked in retail before and trust me I GET IT. People can be much at times BUT the costumer service at this location is ABYSMAL to say the least. I asked for clarification on a price and the employee seemed so irritated and stated its F$$$ annoying right in front of me and other people. It was odd and made us feel uncomfortable, we did not know what to say. He was so upset we had dared to asked a question. The lines are long and there are never enough registers open. I will not be returning to this location.
The store itself has great clothing and is one of the top Zara’s around. You just have to wait in super long lines because they never have enough cashiers. The line will literally make you put down that great outfit and leave because it’s not worth the wait.
AVOID!! Hoped it was a fluke the first trip bc I love ZARA but its been consistently awful...this location has given up and does not want to stay in business. The checkout/return line takes an hour?!...temperature runs very warm...almost passed out. Surrounding shoppers are all angry (understandably)....the two staff members on the floor couldnt care less! Wont be returning.
I’m not usually an impatient person... but this is the slowest Zara I’ve ever seen. Prepare to stand in line for 45 minutes on a Wednesday morning.
My girlfriend came into this Pentagon City Mall location to return some items and the employees (all of them) were extremely rude and unhelpful across numerous phone calls to both your store and customer service number. $50 of the purchase was made with a gift card and over $170 was made with a credit card. Instead of returning the $170 to the CC, the store employee created a new gift card and put the money on there. We had no idea because the store employee told us it was for the $50 gift card being returned. Now Zara will not refund the $170 even though they know they messed up. We know the store is capable of making this right but the experience thus far has been one of horrible customer service in the context of employee ignorance/bigotry. This extends to store management. Stop cheating your customers and correct your mistake.
The worst Zara I’ve ever been to. The lines are a nightmare and the store manager doesn’t seem to mind and only opens 2 registers at a time. I came here twice and both times I waited at least 30 minutes to pay. They also don’t have a line dedicated to returns but at the same time they don’t have a fitting room. So the whole thing is a logistical nightmare. Will not return.
Nice selection but horrible customer service. Lines are ridiculous and the employees are a bit slow.
Tried coming in about 15 min before close to purchase one thing quickly and the doors were locked and werent letting anu customers in only out. There were multilpe customer that were turned away at this time.
Service its good but lines are quite long sometimes
*Note to self: Don’t shop at Zara in Pentagon City Mall. Well... unless you want to waste your time.This location is terribly managed and understaffed. I bought some stuff at a different location in NY and since you can’t try it on I had to exchange it. I came to this location three different days at different times and there was one cashier and a huge line. I ended up going on a Monday right before closure and it still took me 1 hr to get a return.Don’t go to this location, seriously I ended up returning because I feared having to go back and exchange it again. It is not worth the time and it is disrespectful with costumers.
As a zara customer and someone that use to work at this location, I can tell you that this is as far the worst place to work and shop. Management and customer services being a big issue, overworking employees and lack of support staff members, understaff, managers spending little to no time training their employees. I can feel the rage of a lot of the customer concerns and issues they experience when coming to this location and is easy to blame the staff members working at the floor or register, but what are the managers and the corporate itself doing to fix this problems? Nothing absolutely nothing. I won’t be surprised if this location closes in a few years.
Cant try on clothes.. have to take them.home just to drive back to take them back. Like covids not an excuse... if they cant take them home them people definitely can use the fitting room and not be inconvenienced.then no one asked do.you need help. Clothes to expensive for that..
The cloth that I was going to buy didnt have tag but i did show them price tag with same cloth type and the only difference was size and they added $10 extra on the main price just because of tag. The manager was not friendly and has poor customer service.
Actually I love Zara, but I have experienced irresponsibility and disrespect to customer and that made me share this post. I had store pick-up, 4 days I came to store after work and every time their security ignored me saying that they are close though google was showing that they close in an hour. I was asking to call the manager, but the female security said that the manager wouldnt even come for this call. 4th day the same thing happened and I really got crazy, one of the sales girls talked to the manager and he immediately solved the issue and in 3 minutes I got my order and left. But due to Irresponsible and lazy security members I had to run to that store 4 days after work!
Love shopping at Zara. Their clothing style is so upbeat compared to other stores. Zara is my to go to store for all my clothes.
I’ve lost hours of my life trying to exchange 4 items. I’ve come at all hours, every day of the week, waited in line for 30-45 minutes each time before they opened more registers. Last time I waited for 45min, got to the front of the line and was informed that my cashier was taking returns/exchanges. About 30min ago, there were 15 people in front of me, they only managed to ring up 6 people. This is absolutely ridiculous! I know this is the last time I set foot at this location. I would need to plan ahead and request time off from work if I ever decided I ever needed to visit this location again.Horrible customer service and there always people walking around with their masks pulled down with no repercussions. Disrespectful and puts people at risks.
The line is so crazy, the cashier are slower, you go Saturday, or Wednesday the same slowness at the checkout. Please hire more people and be mindful of people time.
I just started going to Zara i only buy my kids clothes because i love the quality of the clothes ill keep buying there clothes from ZARA thank you
Found nice clothes at summer discount prices.
This review is not for this store, but for their online shopping. Ive placed 2 orders in the past and both times Ive had shipping issues. They delivered it to a wrong house and claimed the delivery was to a correct address. Luckily I was able to look up the photo of the delivery and walk around the neighborhood, found the house and retrieved my package. They use a company called laser something for delivery, which they dont do a good job. Amazon used to use them back in the day. They did offer free shipping and returns which is a huge plus.
Horrible customer service and prices were marked wrong
My favorite place 😍❤💕💛💙 to shop.
This Zara is the worst Zara I’ve ever been. It’s dirty, messy and the stuff is outrageously rude. I’ve never been treated in such way. I am from Italy and I traveled everywhere in the word but I’ve never revived such a treatment! Never. Literally two white girls passed me in the line and the cashier let them even after I complained! I’ve waited 15 minutes but after that I was so mad I left!! SO RUDE! Please find another Zara.
Lines are ALWAYS so long too many workers on the floor and not at the checkout stations smh
The quality of customer service and management has gone nothing but downhill in the last 2 years. The lines are unbelievably long AT ALL TIMES every single day of the week. Only two cashiers. Downstairs registers are closed.
Poor customer service plus no cashiers equal a horrible shopping experience.. I wasted a lot of time just standing in line . They should train more cashiers.
HORRIBLE STORE. Staff is rude and not helpful. I purchased an item which I was unable to try on in the store and then when I went to return the item after 1 week and they informed me that I could not return it, exchange it, or even receive store credit without the receipt. I was not made aware of this policy in the first place and I’m pretty sure I didn’t even receive a receipt in the first place. On top of all that, the pants were marked incorrectly and were the complete wrong size. Zero chance I’ll ever shop at Zara again after this experience.
Love this store in NY! I love it here too!
Worse customer service, no management at all. I feel bad for employees there. As customer I do understand I have to wait patiently for 30 min on the line. But when someone ask to speak to the manager and no one take responsibility for running the store, it is bad.
Learn how to answer the phone. y’all need new management
This is the slowest Zara ever. They will see the line has 10 people in it and not even bother to get another cashier. This is a management issue. He/she should be replaced ASAP.
Good prices and great selection of outfits. They have clearance on wool winter coats ; very helpful staff
First time going in this store. Felt a lot like H&M. Good selection of clothes with reasonable prices
No fitting rooms open and lines of of the door and only three registers open. Absolutely ridiculous
THE WORST! They should hire more people only two girls ! The worst experience
Return line took 45 minutes on a Sunday afternoon.
I enjoy shopping at this store.
Staff is so busy on the floor hard to find someome for help
THEY NEED TO HIRE MORE PEOPLE ASAP!!! ONLY 2 PEOPLE ON CHECKING OUT LINES EXTREMELY LONG ALWAYS! NOT EVEN SURE WHY THE MENS REGISTER IS OPEN AT ANY LOCATION THEY NEVER USE THAT REGISTER IM JUST STARTING TO HATE ZARA
I got a great deal on a pair of leather pant and the line wasnt long like usual.. Overall it was great..
The store has a huge selection of mens, womens, and childrens clothing between 2 floors. However, its obvious that there are staffing challenges from the lack of presence at the lease line of the store, to the ransacked clothing racks, to the enormous lines of overheated and grouchy customers spanning halfway through the store.Last week, my Husband and I took an hour find the items we found online in the store. After the tiring search, we took our place in line with the other sullen socially distanced customers. After realizing there were only two registers for ringing sales and one for returns in the entire store, we placed items on the end of a four way fixture that looked at if it had become the mod podge of items on the Island of misfit clothes or the point where customers surrendered before reaching the point of no return.Still designs the items we passed up last week, we decided to go back again today. While the condition of the store looked a tad shabbier than last week, we were able to find a few of the items we had last week. We passed by the items we had placed done last week, except they had moved from the four way fixture and now helped form what looked like the Volcano of erupted clothes on top of a table... We were able to make it out with the items we went back for and experienced a speedier checked since they opened up the two registers in the mens section for credit card purchases. We even found one of the blouses I had my eyes set on in my size on the way out of the store. We went back to the mens department and quickly checked out and left.If you have the time to rummage through clothes, stand in long lines in a hot store, where no one who works there acknowledges you (maybe because of the overwhelming work environment), then Zara in Pentagon City is a great place to shop.
Unfortunate that the one on Mst is closed. This store is clean from outside but if you go in clothes are piled, stacked like forever 21...
Great deal.
Only 2 cashiers, the line ended at the back of the store. Store messy and completely disarrayed.
The worst Zara in the dmv poor customer service, bad management, no concern for customer satisfaction.
Enjoyed shopping in this store.
Zara, H&M, Forever 21... all the same to me, shabby quality and overpriced.
LONGEST LINE EVER and the wait is ridiculous.
One of my favorite stores overall and the only store that can make me enter a mall these days. This store, of all in the area, is always tidy, unless a major sale has occurred. I always manage to find something I need. This location and my experiences would be five stars if the store representatives provided better customer service. They never greet the customers and they barely open their mouths when you check out at the cash-wrap. Theyre definitely not looking to give you any advice on fashions or even ask if youre looking for anything in particular. Put it this way, the security guard at the door is the friendliest face and most customer service you will get at this location. For some this may be a positive, because you never have to worry about being bothered on your shopping trip.
Never enough staff to keep up w the amount of returns, if you open the fitting rooms this wouldn’t be such a problem 😐
Great place
This location has thieves working there I order a pair of pants on a Monday to get them ship to the store cause it was quicker then sending to my house the pants arrived Wednesday I went to pick up on Thursday my order was not in the system they told me I had to re purchase the pants if I wanted them and call customer service which was closed at the time I finally get a hold to them on Friday they say my package was picked up and signed off on with out my email confirmation nor with my ID present and they dont want to give me my refund
I always go to this Zara, line always take 30 mins, it’s ridiculous! They need a separate line for purchases and another for returns!!!!
Lake of design and with unreasonable pricing
This place is the slowest place in the mall. the employees are like turtle so slooooow omg
Bad service you have to wait too long to pay
I don’t know where the 3 and 5 stars came from but this Zara knocked my socks off! Nearly everything was on sale. The fitting room was extremely small. The staff were helpful. But I wish I had gotten a better bag cuz it ripped in the airport
The line was way too long for a Friday / why dont they open more registers when the line is soooo long?
HOW IS POSSIBLE THAT YOU WILL NOT ACCEPT A RETURN WITH THE RECEIPT IN EXCHANGE FOR EVEN STORE CREDIT FOR AND ITEM WHICH YOU STILL HAVE IN STOCK AND AVAILABLE FOR SALE???Please do the right thing, reach out to me and offers store credit or refund for a coat which I bought as a gift and still have the receipt for ASAP.I’ve already spent two separate trips and wasted my time, as well as be time of tour unfortunate employees who are obligated to enforce such a nonsensical corporate policy.
Ridiculous lines at Zaras register today. Waited in line for 30 min at the men section and left without paying. Cant try things on at the store.
Love the eclectic style of clithing
On the phone with them now and on hold. This location has the worst customer service and they mess up single and multiple orders. Im on with a young lady now who was rude as hell until i asked her name...then she got nicer after I told her I was going to use her name in my review. Do better Zara. Your clothes are cute...but not that cute to where i cant shop elsewhere.
Great clothes but cashier didn’t want to match the price that was on the tag even the sales man was surprised..very bad customer service practice...
I enjoyed my experience at the Zara, Arlington, VA. The Associates were rather helpful in assisting me finding my sizes and had many items in which I did not see in the Atlanta Zara. I love where this store is situated on the corner of the entry of the Mall.
Terrible customer service. There was a sale rack with about 9 black coats on it and the price advertised in big red letters was $99. We grabbed one of the coats as we loved it and thought it was a great deal. Got to the register and the coat was coming up as $199. We explained to the manager where we got the coat exactly and even walked down with her to show her. Once she saw it she was very rude and condescending and kept trying to show us the coat we grabbed had been placed on the wrong rack. I’ve worked in retail/ customer service for years so I know this happens a lot. However when there are 9 coats on a rack and 5 out of those 9 are the wrong coat, obviously that is not the customers fault. We asked could we get the coat for the price it was being advertised for and the rude manager said no, turned her back and walked away. Based on the other reviews obviously customer service is a very weak area for this location.
I asked for a hanger cashier would not give me that fit the coat😠
I visited the store today and tried to buy pay for the items I bought for my kid and there was nobody at kid’s section to check out. So I went to the ladies check out and there is a big line as always and someone came and sent me to kids section, I said there was no body there and she said you can check out downstairs and when I came downstairs, the staff there refused to check out saying that checkout is upstairs. Would you at least communicate with your staff at all holding those speakers and if it was that busy, you should be helping to check out instead of just standing there. Worst customer service ever.
This place has the worst customer service. I called the store today Nov. 1st 2019, for one simple request and that was to see if they had one item in stock. The first lady left me on hold for 20 minutes. I hung up and called back, the second lady act like she couldnt hear me and hung up on me. The third time was a charm, the next woman that answered the phone, looked up my item right away with no problem. It shouldnt have taken 3 phone calls to see if ONE item was in stock at that location. Pathetic!!!!
Very nice store but, POOR CUSTOMER SERVICE!! Never enough cashiers, always, always long lines to check out. Manager on duty NEVER steps up to help out!! Only response is to give excuses..
Luv it
Went to Zara baby. They have a very nice collection for babies and kids and they are priced fairly reasonable. Some items were higher then the market, which is expected at this type of stores, but most of the items were inline with market price. Got several things for our little one and he looks really cool and stylish!
ABSOLUTELY THE WORST CUSTOMER SERVICE! VERY RUDE
I shop at zara more often than any other store. Zara has all the in style clothes and their clothes also fit very well. I think the prices are fair though the jeans tend to be a little higher priced than Id like. They offer a ton of European styled clothing for the slimmer or fit individuals. This is definitely my favorite place to shop for clothing.
The best Zara store. The women and mens section is broken up into two seperate floors. The selections were 10/10 for men and women
Nice fly clothes for the people who love to look sheek
Ive received the worse customer service from these people especially management. I was trying to exchange Medium for a Large Bomber Jacket. I just bought it yesterday The store manager wouldnt let me exchange it because she thought it was scam when I clearly have a receipt and the same debit card I had used. So I had to go to George Town for better customer service and I successfully exchanged my jacket for a bigger size
Its okay
Ive been looking for a faux leather jacket for my husband for literal months. I had to come to the other side of the continent to find the perfect one in this particular store. My only sad moment was when I tried to look for one for me and they only haf XS and S available... Wouldve loved to get one myself.
I love this store. You get the best things for reasonable prices. Normally you wouldnt expect to.get quality at the price point. Im a regular customer here.
I love this stores coats but the checkout process is horridly long.
It was okay kind of like h&m but a little more expensive
Had a great time at this store. Helpful stuff at the cash register. Processed my wifes return professionaly. The lady had good advice and suggestions. My wife ended up purchasing a parfum instead. Good customer service! I would recommend this store and location.
You’ll find great selections but service is terrible.. the darn line to check out is not worth it. shop at Nordstrom’s instead 😀!!
Lots of options!
Disappointed at the behaviour of the manager!! She was probably in a hurry and rudely shut my request for a return down. May 9, 2018. Details: I shopped for around $400 couple of months ago and then Traveled internationally for a month. One of the shirts didn’t fit me and I could only come back to store for a return and ... more shopping past 30 days. All this while the shirt stayed in a Zara’s bag in my closet and for few weeks in the trunk of my car and may have been wrinkled. The Manager looked at the shirt and quickly said, ... I AM SORRY... I CAN NOT TAKE THIS ITEM AS THIS USED and walked away... I tried to get her attention again as she was probably getting ready to close down for the day and seemed busy, and assured her that it was never used and from a shopping of $400, why would I just return one item unless it was a genuine reason. The answer: I AM SORRY I CANNOT TAKE THIS ITEM BACK as it’s not in the original state it was sold.
Best Zara in the Washington DC area. Largest selection of mens clothing out of all of their stores. Friendly staff and just a great overall vibe.
No respecting working hours
I love this store. So many options at a decent price. Its like a little step up from Forever 21.
I love Zara, but its such a bummer to never find the items online inside of the store. This locations lines are always horrible! Im not sure why multiple registers arent operating during peak times.
Fashionable, runway style clothing at a reasonable price!
They almost never have a cashier in the mens department and there was only one in the womens with a long line. I shop here 2 to 3 times a month and its always the same. And sometime the credit card machine doesnt work. Good clothing, great prices, but service, not so much.
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