Horizon plumbing installed the water heater in my new home when the water heater started giving out alarm codes and audible alarms they were contacted to come repair the system under the home’s warranty. They had to come out twice (2 reps each time) and nobody knew what they were looking at, dealing with, etc. Finally they told me they were going to order some parts to replace to see if that fixed the issue… havent heard from them since. Every time i call for an update i get blind transferred to a voicemail and never get to speak to anyone about anything. I legitimately would not recommend thier service based on the techs lack of knowledge and poor customer service.

I had a really great experience with Horizon Plumbing. Our leaking pipe was fixed and our technician was excellent. The customer service this company provides is wonderful. Highly recommended!

Chris and Blake were prompt, courteous and mindful of new flooring and my pet. They identified the issue quickly and reviewed the repair and functionality of the appliance before leaving.Thank you so much!!

Ryan has been to our house several times for different installations and repairs. He’s professional, knowledgeable and always goes above and beyond!!

I have nothing but praise for Horizon Plumbing! They were the plumbing contractor for our new home (built about 5 years ago). They did an incredibly detailed, quality job with the plumbing, including with putting adequate insulation on pipes within home. In our neighborhood of about 25 homes, all with Horizon plumbing as the contractor, all of us avoided any major problems like burst pipes during recent winter weather (even with prolonged power outage and freezing temps for days). Would highly recommend this very professional and detail oriented plumbing company!

Excellent service provided by the plumbing personnel and offered plenty of suggestions in terms of what can be done in terms of future leaks. Also patiently answered all of our questions in great detail.

They were very professional and thorough in their explanations and resolved my issue in a timely manner. Overall, it was a great experience. Would definitely recommend Horizon Plumbing..

Horizon performed yearly maintenance on our tankless water heaters. This went well, but the tech accidently stepped thru the ceiling drywall. The tech said someone would contact me within the next week to schedule a repair.I waited, but nobody called. I called them after a couple of weeks, and they said to give it more time. After numerous more phone calls (and about 2 months time), the drywall was finally repaired, but they didnt schedule anyone to paint it. The painting still has not been done after 3 months. I will not use them again.

Thomas was friendly, knowledgeable and professional.Diagnosed and fixed the problem quickly.Would definitely use again.

James with Horizon Plumbing is awesome! He was very professional, thorough, and attentive to all details needed. He is an absolute asset!

Thank you Horizon Plumbing! I had to call another company because they were the only ones who could send someone out same day (I called very late in the day) to look for my leak. Their bid to fix it was huge, so I needed a 2nd opinion. You fit me into the schedule, got somebody out, found a better (cheaper!) solution and fixed my leak. You truly are the plumber with integrity. Thank you for taking such good care of us!

We had Horizon quote the installation of a Moen Flo valve. Phil was thorough at figuring out where the main line came into the house so to be able to give a accurate quote. We decided not to go with the installation. The pricing was competitive.

Horizon plumbing does a great job. So knowledgeable and courteous, especially Philip who spent hours figuring out my tankless water heater issue. Thanks!

Philip did an excellent job. I needed warranty work and the service was excellent.

Wow, a breath of fresh to deal with this company. We had an issue on a new build after over a year which Horizon had plumbed, Philip came over (such an amazing professional) and effectively and efficiently identified a failure major leak. It was identified to be a warranty issue which Justin and the team dealt with promptly, arranging for the plumbing repair, restoration and drywall repair. I am truly a promoter for this company. I know this is glowing but really it was that good!

Called them out to check code on my tankless water heater. Flow issue with faucet in my bathroom. So I was charged $135 to replace the filter on my faucet. A part you can pickup at Lowes for $2. The Rep came in with a smug attitude. Saying It will be $135 for my half hour of work. First you wasnt in my home for 30 minutes. So I had my wife pay him. I only called them because they installed our tankless. Another plumber came out due to a low pressure issue due to filter on our faucet. They told us what the problem was and didnt charge us $135 just replace a filter on the faucet. Safe to say Horizon Plumbing service has lost a customer....Edit Response: OK I understand Stand that. Weve called out another plumbing service for the same issue as your tech repaired. They told us what the issue was ( a filter just needed to be cleaned). They didnt charge $135 for their service fee. They just told us to clean the filter. The reason we called you out. Was you replaced our tankless water heater. We was going to go with another plumbing company until our builder told us to wait for you guys because you put the system in when the house was built. Its a lesson learned for us. In the future we will look to other plumbing companies to find the right fit for us. By the way your tech did say it will be $135 for the Hour work he did. So thats why my review mentioned that. You say its a service fee. But lesson learned. Weve been in Texas for a few years. We just need to find a plumbing company were comfortable with.

Michael removed the ugly Builder kitchen faucet and installed the Delta gold faucet I purchased. He was awesome!!! Quick, cleaned up and made sure I was happy with the job before leaving. Thanks Michael 🙂

I chose Horizon because they were one of the few companies who could install Rinnai products. I emailed the salesman exactly what I wanted, make and model of the water heater I wanted. They give me a quote and were very vague of what it included, I called and emailed the salesman multiple times and insisted the salesman list the make and model I wanted in the quote and he refused and ensures me that its all good - Turkey install! They knew we were replacing an existing water heater that supplied a 24 unit apartment complex. When they showed up to do the install, they started taking the old water heater offline and started unboxing the new water heater - I pointed out that it was a smaller tank and model size that I Requested!!! That I knew this would happen! They claimed and ensured me that this unit was perfectly sized for this property and it would be adequate. I stressed that I wanted the higher model due to its higher energy efficiency (lower energy costs annually) and faster recovery time during peak demand hours.They had me up against the wall where I felt forced to allow them to install this smaller unit because they already started taking the other unit offline and it would take an additional month to get the larger unit that I wanted and not to mention costing multiple $1000’s more then they quoted me. So, I Regrettably let them install it.It wasnt more than a week that went by before I started having residents call about the lack of hot water. I called Horizon back out and their solution was to bump up the temperature to its max (above the manufacturers recommendation - which also further decreases its energy efficiency) – which helped a little but I still have during peak times people complaining about no hot water!!!

I discovered a strong odor of gas coming from the garage where the tankless water heater is. I called and the dispatcher was able to get a tech out within 20 minutes of my call. The tech quickly determined the problem and replaced the gas supply line immediately. Thankful and impressed with this company and will definitely recommend them.

Great, fast competent work by true professionals. Diagnosed the problem quickly and resolved it on the spot. I keep their business card on my bulletin board in the kitchen for all my plumbing needs. Thanks, Ryan!

Horizon fixed a leak in the main water supply between the meter and the house. Jimmy and Chris were friendly, courteous and very professional. We will definitely call Horizon Plumbing for any future plumbing needs. I positively recommend Horizon Plumbing to anyone wanting great work at a very reasonable price.

We were experiencing a low water pressure problem. Phillip worked diligently to identify the cause and to correct the problem. He made sure that we knew what he was doing every step along the way. His diligence and determination in finding the cause and fixing it was beyond any repair service we have ever had. Phillip set the gold standard for customer service!

Michael provided quick, timely service. He was courteous and he did a good job with the pipe repair.

We researched several companies/brands and found the Rinnai to be exactly what would solve our problems. Ryan and James were textbook in their explanation of what needed to happen. The pricing was the best because we didnt need some of the stuff other companies quoted. Ryan even discovered a tampered with gas line and corrected that as well. He coordinated with the other vendors so we didnt need to do additional work outside the bid. He called Rinnai with us to set up the Wifi On Demand feature and cleaned up the workspace each day. Stellar service from these two guys! Because they are so booked and excellent at what they do, scheduling was tricky and thank goodness we worked from home because sometime it was a same day call to finish up. Will definitely be using them again for any plumbing needs. Now we have hot water without waiting 3-5 minutes at the sink! So happy! And they installed a water softener and RO filter. Feels like we have a brand new house.

The technicians that came to our house were very nice, informative and professional. They took care of our issues and left no trace of their work. Really appreciated them and would highly recommend!

Fast, courteous service. Consummate professionals.

Ryan went above and beyond and is awesome! Solved a two year old Rinnai tankless issue that no one else could. Thank you!

Had a broken sewer line in my front yard. Someone came by the next day to look at it. Three days later I came home from work and it was done! What a load off my mind. Rapid response, outstanding work, and at a fair price. Highly recommend.

Prompt professional service.

Review is based on the driver of a black Toyota Tacoma with their name on the door. Cut me off, no turn signal, erratic lane changes back and forth. If you want to drive like that be smart and take your name off the door of your truck.

Always my first call when I have a plumbing problem. Their response is fast and their solutions are reliable and reasonably priced.

Two amazing techs came to my house,called me before hand, very professional & friendly!I recommend!!

Philip came over to take care of some warranty issues. He was extremely polite, calm and helpful. I believe he is an asset to whatever company he works with. Really appreciate. Thanks to Philip and Horizon plumbing.

Horizon did plumbing installation for a new home construction. In particular, a Rinnai tankless system with recirculation and wifi for programming took extra effort. They were prompt, professional and stuck with the installation until it all worked. The associate who helped us, multiple times, was Phillip. He was professional and great to work with along each step, and made it as though there was another team player helping us to get a combination plumbing, technology, wifi networking problem up and running.

Fantastic job by Horizon Plumbing, Thomas Dean and his team. Professional, Courteous, Knowledgeable.... And answered all of my questions. Much appreciated! Great job!

Phillip came over and helped me figure out that what I had was not a plumbing issue. I appreciate that he didnt try to sell me repairs I didnt need. Thats integrity thats hard to find. Thanks, Phillip.

Philip was awesome, on time, and professional. My family owns a plumbing company so it feels strange to call another company for help, but I highly recommend Horizon. They are very friendly and get things scheduled fast.

Ryan is very knowledgeable and professional, he pinpointed the issue and provided solution immediately.

Phillip is Great and Knowledgable in all wayshis way of answering is great

Very prompt service and reasonable pricing. I learned about maintenance recommendations for my tankless water heater that I wasn’t ever aware of before. Resolved my issue quickly. Highly recommend Horizon for all of your plumbing needs. Thank you.

Philip was very professional and helpful. Went above and beyond the actually issue and noticed other deficiencies that required attention besides what the call was for.Dont see that every day anymore.

They did great, responsive and quick. Thank you!!!

Phil took time to adjust and fix everything on the punch list. A real professional, knows his stuff.

Philip was courteous, thorough, efficient - what more can a customer want or need.

We are very pleased with the work we just had done regarding a slab leak. It was located 21 feet from the digging entrance, so there was a lot of dirt removed. Everything was done orderly and the staff was superb. They were very respectful and told us everything up front regarding what, when, where and how much. The leak was located, pipes replaced, and dirt filled back in. The excavation site doesnt even look like anything happened. Everything is back in place, and we no longer have water running somewhere! We will definitely use Horizon Plumbing Service again! I have also referred them to our neighbors. Good job! Good employees! Great Company! Very Pleased!

Ernie Campos just left my house and I am so thankful to him! He went above and beyond to take care of me and he was the nicest, most helpful person. We had a leak in our house (a connector piece connecting the hose bib and the pipe. He found it, fixed it, and cut an extra area in our sheet rock and pulled the insulation out to ensure there would be no mold growth. He told me how to air it out and to have insulation and sheet rock replaced when all is dry. He was full of knowledge and showed me things that were going on in my house that I didnt even know about. He fixed a long time build up problem in my husbands sink that was caused from our AC unit (who new?). He fixed my daughters running toilet. He explained the calcium buildup problem in my house and showed my how to fix it and showed me a drainage problem at my water/gas meters that would have been costly to fix down the line (thanks to him my irrigation guy is on it as I write this). He REALLY took care of all of my needs and then some. He was very honest, the price was great, and I really appreciated all his knowledge and all his help. No questions asked, I will be calling him to handle all my plumbing needs. Such a pleasant man and such a wonderful person and plumber. Thank you Ernie!

My technician, Chris, was friendly, professional, and very thorough. Highly recommend!

I chose Horizon because of their good reviews and turns out they’re greatly deserved. Everyone I dealt with was very friendly and professional. My repair ended up being costly (replaced water main), but Jared spent all day trying to find a way around it, and showed me every step and every problem. When the repair was made they did it very quickly and professionally. The price I was quoted was the price I paid, and honestly found it very reasonable for the amount of work they put in. I would recommend them to anyone, and will be a lifelong customer.

On a Sunday, they came out to repair a busted water pipe from the winter storm that flooded my entire downstairs. Professional from arrival to departure. I will always call on them for my plumbing needs.

I would like to first start by saying Troy and Steven are SO AWESOME!!! They came out diagnosed my issue with in an hour and provided an amazing price to get the repairs completed! Signed the bid and within 1 day they were at my house completing the repairs. Very easy to work with and FAST. Repairs are done and ALL of the dirt that was removed from under my home has disappeared like NOTHING was ever wrong! Thank you Horizon for helping me in this time of need you have been amazing and I will be using you guys in the future!! THANK YOU TROY and STEVEN I will be a lifer customer!

Had a small issue with a leak with the plumbing that was installed by them through the builder. Micaela was awesome with getting it taken care of. She dispatched a technician as quick as she could and had them repair it as well as getting the appropriate warranty personnel involved even though that was not her department.Plumbing issues are the worst to have but having someone like that on your team that understands a consumer and makes it easier to deal with.Horizon plumbing and their team are great, would use them again if I ever have issues in the future.

Called their office to ask about rates on new construction for a single family and was told to leave a voice mail for the person who handles new construction. Never heard back from them. They could have at least returned my phone cal . Wont be using them.

We purchased a brand new build from Meritage Homes in late June of 2019. In early September, 2019, we noticed a small drip occurring in the upstairs bath faucet. It got worse so we called in a warranty issue. Now it is pouring hot water while completely shut off and having to force an emergency repair item. Less than 3 months after closing we have had, what I would consider, a significant plumbing failure. I now do not trust any of the plumbing in the entire home. I sure hope they had nothing to do with the gas lines or I may need to consider moving my family.

Cynthia in the office went out of her way to get a tech out same day. James the tech was prompt and professional. They did a great job. Thank you so much.

Ian was wonderful. Pleasant, friendly, well-mannered (his momma taught him well!) and knowledgeable and courteous. Dont think we could have asked for a better plumber.

Was very courteous and addressed the problem right away. He did a great job. Will recommend them to my friends and will use again

Great service and reasonable price. They were professional and very cognizant on making sure they keep it clean. Other plumers had in the past were messy and dont care if they step in dirt then your floor but not those guys.Highly recommend them.

Great service from the technician that came out. He explained everything that needed to be repaired & finished everything within a reasonable amount of time. I am very happy with the level & quality of service that I received.

Fixed outdoor hose spigot.

These guys are awesome! They arrived promptly and on time, calling me 30 min. ahead of their arrival. They gave me a quote with a good price and stuck to it. My son threw a computer charger down the toilet and they spent 2 1/2 hours working really hard to get it out so I didnt have to replace the toilet, which is expensive. They even told me that if they couldnt retrieve the charger they would not charge me for taking up the toilet. But they worked hard and got it out! They were super efficient, informative, and friendly. They were careful with the mess and cleaned up after themselves really well and were respectful of my home. I would defiantly recommend them!!!

Great place great poudeople and they take care of there our proud to work here

It was disappointing that it took two trips to replace a valve on a Moen single handle kitchen faucet. Most plumbers I would expect to have this part on their truck since virtually all Moen single handle faucets use the same valve. The plumbers were very nice and personable no issue with them. Maybe it is a company issue not stocking their trucks appropriately.

Very impressed by these guys. I needed my 12 year old water heater replaced and the two gentlemen knew exactly what to do and didnt try to sell me on extra stuff I didnt need. Great service and very reasonable pricing compared to other quotes for water heater replacement. I will certainly recommend these guys to my neighbors.

Brian Cogburn of Horizon Plumbing did excellent plumbing work at my home. I am sure you will be pleased with his work if you utilize him.

This company feels like one you can trust. Don’t use Direct Source Plumbing. They tried to sneak a huge project over to me that was actually covered by the city. Horizon is very straightforward, fast and does good honest work.

Great service! Hired them to roto the drain line, which they did quickly and at quoted price. When the problem persisted, they returned (no charge) and found that the block was on the pipe on the city side. City crew came out and said that the problem was on our side! So Horizon came back and consulted with city crew to successfully demonstrate that it was on city side and therefore their responsibility. All of this for the initial small service charge. Ernie and the office staff are true professionals!

Brian was kind, on time, and very knowledgeable. We enjoyed having him here to help.

Cale was great patient knowledgeable and explained everything

One of the best plumbing experiences Ive ever had.Great technicians and staff.

Ian was very customer-service oriented, did a superior job, called before he arrived & explained things as he worked. Price was reasonable. I would highly recommend using Horizon Plumbing!

Philip was quick to diagnose and fix my problem.

I was a little disappointed in an additional fee for a secondary TRIP CHARGE (- 1 star), but I highly recommend Horizon Plumbing. Theyve installed 2 tankless water 💦 heaters and a jacuzzi tub, so far, so good, thx!

Aaron looked at a leak that I had at my place. He called early to let me know about the appointment and when he would be at my place. He fixed the leak and provided outstanding service. I can highly recommend Aaron and Horizon Plumbing!!

Efficient and expert repair with options given. No pressure regarding upgrade repairs. Honest.

I highly recommend Horizon Plumbing. If you have Rinnai tankless call them FIRST! They are experts with Rinnai. We actually had other plumbers take a look, and it was clear the other plumbers were clueless. The Horizontal plumbers came in and serviced our unit like true experts. Great company.

Wow! These guys are great! Gave me a quote, over the phone, on installing a tankless hot water heater and even though it took much longer than estimated they stuck by their quote! I give Horizon Two Thumbs Up!!!

Great ppl very nice good company

On-time and good work. Will use again if we need a plumber

Ernie was my service technician and he did an excellent job. The job was not easy, running water and drain from a sink I wanted in my garage. Ernie came up with the way he could make it happen and got the job done!

The replacement faucet is working well. There are no more drips.

Phillip always does a great job, and goes above and beyond!

Came to my home to service my tankless hot water heater and now I possible will need a new tank. They are crooks, trying to make money. Poked a hole in my tank. Please don’t use these people for anything. Beware of their scams!!!!

Great company and Phillip is an excellent plumber

Phillip was courteous, professional and knowledgeable.

Called with an urgent need for a plumber. They responded quickly and resolved the problem promptly. Will definitely refer to anyone.

I was shocked when I found out that plumbers can be kind, respectful and informative, and thats exactly what I got from Horizon! Ernesto was a huge help and the price was more than right. I found a plumbing company for life.

Ryan was professional and courteous. He was on time and quick to service.

Discovered a leaky valve coming off my tankless water heater, Ryan replaced it and we’re up and running. I highly recommend Horizon and give Ryan a 10+

Dont waste your time. Very unprofessional business

Excellent service from highly qualified technicians. Horizon plumbing installed and services our new home plumbing.

Ernie was professional and friendly. He diagnosed the problem, ordered the parts and repaired our Rinnai tankless water heater quickly. He is the reason I would call upon Horizon Plumbing again for plumbing services.

Service was excellent and timely

Very nice and very professional.

Ryan was friendly and worked quickly and competently.

The WORST customer service!!! They did a job for us and broke something else. We had to wait almost 2 weeks for them to return to fix their damage. Then the repair was incomplete and have had to schedule additional repairs waiting over a week each time for them to finish and incomplete job!!!!!

Tech was great! Thanks Horizon

These guys did a excellent job repaired my plumbing problems. Thanks.

Ryan was very professional and worked hard to get the job done in the same day!

Most expensive plumber. Charged Almost $250 an hour. Quoted $278 to replace 2 anode rods and $325 fur replacing a faucet.

Great service