Thought about buying a new grill at a big box store but the price at Ace was the same so I went there. They offered to assemble and deliver it for free (I live two miles away). So helpful!! Thank you. That would have never happened at the big box.
Excellent store with enough staff on hand to answer questions quickly. I never had to wait more than five minutes for a staff member to become available to answer a question. The staff is also well informed and helpful. What makes a good hardware store often isnt the diversity of products that they sell, but rather the quality of staff that they hire and this store has that.
Simply the best hardware store around. Need help with anything, anything at all, John is the man. Leaving Illinois (yay) soon. This store is one of the very few things I will miss.
Great customer service five steps in the door and theyre asking what can we help you with? Love this place ❤️
Amazingly clean, organized and staffed. Immeasurably better for hardware (needed metric bolts) then any big box store (Lowes, H Depot... and MUCH more helpful) ...this difficult item was quickly found by the wonderful and experienced sales person who assisted me after the initial helpful kid... props for the service 👏 🙌 👌 for all regardless.
This is a nice little hardware store. They dont have everything a Home Depot might have, but they do have quite a lot for a small store. Its much easier to get help here than in a big box store. Its also more convenient to be able to park right in front of the door, walk right in, get what you need, pay and be on your way at Ace.
I bought a Toro snowblower and was very happy with the customer service! They delivered it and put the oil in and showed me how to operate it. During my first use, it smoked and they were willing to come over. But it stopped for my second use. I had to burn off the factory residue?I then could not start it during an extreme cold snap and they came over to assist me right before a 12 inch blizzard. I would highly recommend shopping here! Matt the owner and Matt the manager will go that extra mile! They are great people to do business with!..
Ordered a Weber grill on line, received a call within an hour that it could be delivered the same day. Ace assembled and delivered. John was very thoughtful, demonstrated how to start the grill, attached the propane tank, and helped move the old one to the curb.
Projects:Patio door rescreened. New keys made. They stand behind their workmanship.
Very friendly stuff. Was helped to find everything I needed.
They have very knowledgeable people that are there to help you find what you need. A definite time saver. Shop locally
11/2020 I find it a bit overpriced. But that is compared to the big box stores. Overall, the staff are always great. And especially if I need a small item, it is great to shop here.
Great service and actually very knowledgeable unlike the big box locations. I needed a quick fix on a window that a ball went through. Great job
Its my favorite Ace. Helpful staff, In neighborhood store location. I honestly wish I lived closer, I would shop more often.
This is a well stocked store with a nice family vibe and friendly staff. It all starts from the Mathias whos the GM that seems to really care for his customers. I was in a bit of a jam with a lost key fob to my car but he made it so simple for me to get the new replacement at a very low cost unlike the car dealership. He even offered to meet me at outside of hours to accommodate me. Who knew Ace can create new key fobs for cars and Mathias is truly masterful! !
The best Ace Hardware Store! Exceptionally friendly and helpful staff.
Locally own, family style hardware store. This store is great for small projects and items that are hard to find. Once you walk in there is almost always someone to greet you and ask you what you need. I have never been there when that person did not know exactly where to find the item as well. They have always been very honest with me about items that they dont have or I might need to find at a bigger home improvement store.
Small store, but friendly helpful staff. Good selection.
Love this Ace. Its so close to my house and they have a lot for a small store. The employees are always super helpful and go the extra mile to assist the customers.
Such helpful personnel. I drive 32 miles to go to this Ace. They treat you like you are the most important person there
I went in to find a watering can. I was happy to find that they had watering can since no other place in the area had watering cans. The staff was very helpful and friendly and service was very quick.
Their commitment to customer service and product knowledge makes it an easy winner over the big box stores.
I love this Ace! I am always immediately greeted by a friendly face and the staff are all so knowledgeable. This location has such a “family feel” which you do not find very often anymore. Everyone is very personable. Thank you!
Great store, almost everything you need. Helpful staff.
A very kind man accosiate helped my mom find what she needed in the store!👍😊🙃
Everyone here is always polite and nice. Never a line to checkout either. Would recommend!
Everytime I go there I get great service. The staff is on top of there products and when I have a question about something they are able to answer it.
Like the commercial says. Ace is the place with the helpful hardware man. Need something to finish your project quick, Ace is the place. Staff is around to help you find what you need quickly & get you on your way.
Friendly staff - helped me find what I needed based on my description of the issue I had.
Great staff! Very helpful and they know their stuff!
Always helpful especially on our 2nd trip back for the day
Nice ace store
This place is the best! I am not very handy and I dislike the thought of going into a big box store where I do not get help. When I walk into a Ace Hardware there is always someone there to help you and you are not forced to buy more parts than you need.
Very helpful staff here, always find what I need.
Do you need new car key fob? ACE can do it for you and program it into the car for the price of the key. Car dealers will charge for the key plus the labor.
Very friendly and helpful. Would recommend that you shop there. Five stars.
Great place
Better and more friendly service then I ever got at Lowes or Home Depot.
This hardware store still gives advice and help. Excellent stock, recommended.
My first choice over Home Depot, Lowes, and Menards. Terrific, knowledgeable customer service, and they have almost everything you need for your project.
They are all very helpful and kind
The people at this store are SO HELPFUL, a million miles above and beyond anywhere else. Thank you, Steve, for your help today!
Typically a very good shop to pop in and get just what you need. However the past couple months its been hard getting help. I was there this afternoon just after 1pm, it wasnt crowded yet couldnt find help whatsoever. This seems to be a common theme of late. I would MUCH rather go there than to a Big Box store but after roaming EVERY AISLE for a fastener or zip ties, I gave up and left. Ive been shopping here for 23+ years. Kinda miss their usual customer service.
Super helpful staff. Love going in for my quick handy or repair needs and always finding what I need.
Very nice staff - hardware stores are a staple to our lives and communities.
Very helpful and friendly .Really make you feel at home
This is got to be the best Ace hardware. Very helpful people always willing to find what you need. Also its one of the best stocked, they always have what Im looking for.
Every time I walk in Im greeted by someone and instantly asked if I need help finding anything. The knowledge of the staff is incredibly helpful especially for a weekend handyman like myself. This store reminds me of the little hardware store my Dad used to take me when I was a kid. A breath of fresh air compared to the other giant stores where you can get lost in the labyrinth and never find anyone who has actual knowledge and can help.
Shame on this ACE store! I used to go to them all of the time, but after today I will never go there again. They have boxes of disposable face masks. A box of 50 count that would normally sell for under 20 dollars. They are selling them for $119.00! TERRIBLE TO TAKE ADVANTAGE AND MARK UP NEEDED ITEMS SO HIGH FOR A PROFIT
Great selection of DoDo DoDo Reusable Masks
ALWAYS very helpful service. Best run Ace hardware Ive visited. They are a model of customer service.
Its hit or miss when you go to this store. So much depends on whod there to help you, if theyre competent and if they feel like helping. This past time was a mediocre experience due to the lack luster service. Other times have been much better. Ace advertises theyre more personal than the big box stores but theres so much stuff crammed into such a small space its almost claustrophobic.
No matter how busy they are someone always asks if you need help. I was looking for a postal box lock that they didnt carry. Directed me to a local locksmith. Thats why Ill go out of my way because Im guaranteed to get help.
The staff in back was extremely helpful and friendly. The reason I am giving only two stars is because, as I was paying for my purchase, I had to listen to the cashier going on about how foreigners were only coming to the US because they want to take our stuff. It was shocking and disappointing.Sherwin Ace can do better.
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I needed a plumbing part. I never made it to the plumbing section before someone asked if I needed help. Not only did I have the part in my hand within literally less than a minute, I had a couple of follow-up suggestions by the associate in case this part was not the problem. Nice to have a local hardware company down the street - thanks - Scott
Great service. always helpful staff
I always have a great experience when I visit Ace Hardware. Everyone is very helpful and courteous.
Always helpful staff. Good savings with ace rewards. Also locally owned.
Love this place only store Ive ever been in where someone asks you as soon as you walk in the door what you are looking for, and helps you find it. Great serviceThanks Chris
Super helpful, always so kind, anything I need is there!
Was better than great. Helpful staff, excellent selection.
Great spot, super helpful staff.
Before working here I was in and out many times for the many things this store carries amazing customer service and environment.
Friendly staff & great place to shop!
Great small hardware store. They typically have 90% of what i need. Good helpful staff and in the neighborhood.
Store is very easy to navigate and employees are numerous and knowledgeable.
Great family ran hardware store / super friendly /great product selection / my 1 stop store
I always get great service and they help me alot with my projects. Always friendly! Im in here alot. Owning a home is alot of work and repairs. This Ace is a great LOCAL store and Im glad Im so close. The knowledge is still around in local stores so shop local!
Great neighborhood hardware store! Very knowledgeable staff, able to help with even the strangest requests!
The best place to get all of your hardware needs. Help is always available.
Always a helping hand.
Just pleasant a all are helpful
Always helpful. This Ace is the place!
They are helpful but its more expensive than home depot or lowes.
Nice employees always helpful but a bit to pricey for me
Very helpful. Always have just what I need for my projects.
Awesome service. For a smaller store, its incredible the selection they have for all hardware needs and more.
Best place if you dont know what youre doin! They know their stuff.
Friendly, helpful staff. Always easy to pop in and out.
I was here for some odd home improvement items. But the staff was very helpful and helped me find the things I need fast. Good store!
They have a very knowledgable staff, always friendly and helpful!
Staff is extremely knowledgeable and friendly.
Very helpful staff and basically everything you may need to fix or clean up your home
Good and helpful staff. Everyone knows where everything is on the store so easy to find what youre looking for
They always have the best knowledge & customer service. The big box stores just dont have that.
Needed to order specific sz filter,was helped within a couple minutes
Awesome service for a local store. The owner Matt was very nice and helpful!
Small hardware store, carries the basics. Very friendly staff, large parking lot, easy to find.
Great local feel store. Very friendly and helpful
Service here is A+. Bought a grill and they assembled it for me. They even offered to deliver it to my home. Owner is usually there which is nice to see.
Good selection & service
Well organized store. Helpful sales clerks.
Very helpful and knowledgeable people working there.
Rich was very helpful
They always have deals on items and the bird food is cheaper than other stores.
Always friendly and very helpful employees
Great helpful staff. Small store with good inventory
Love Ace call always find someone to help
Been here a few times, great customer service, helpful, prices are fair, go to an ACE!