Were enrolled in the My Chevy reward program. Do we need to go to a Chevy dealer to get those points? Because Valley hasnt given us a single point despite buying a Chevy and 2 sets of tires, multiple oil changes and a brake job

Very nice people in service. Completed my appt promptly. Nice lounge area to wait in.

The salesman worked to meet my needs and did a great job of orienting me to the car and its accessories. The Finance Manager was efficient and thorough and went out of his way to help on some issues.

Doug, our salesperson, was great! As well as the finance representative. It was the easiest and pain-free car buying experience I ever experienced. I didnt really intend to buy a car, but the whole process was very easy and stress free. I LOVE my new Encore GX -- it has everything I want/need in a car. I appreciate that Doug scheduled a second appointment to review all the vehicle features a few days after purchase so my husband and I could ask meaningful questions.. This is my third Buick and the vehicles just keep getting better.Thank you, Doug!

Welcoming place. First dealer took care of COVID protocol seriously and could see that through the level of preparation before performing the service. They deserve 5 star rating but going with 4 for now because of the below reason.Requested for Buick 45K miles service and didnt see those were performed (could understand from the multi point inspection report as only few things are checked as against comprehensive list I usually see it).

I bought a car here and couldnt be happier. This place has its own vibe that is very positive. Super clean and easy to work with. No baloney here, just great people and vehicles.

Got me in for my appt right on time. Staff were all friendly and they did a good job on my car.

The Valley GMC in Apple Valley has an excellent service department. I have brought many cars of different makes and models and they always give me great prices and EXCELLENT service. This is why I buy my cars at this dealer and will continue to do so. The recent repair of my Chevy Silverado pickup was excellent and it now does not make the front end noises that is did and my warning message that I was getting is gone. I could not be happier with everyone at Valley!!!!!!

Very organized and professional! Waiting area is very nice!

Awesome service center! Had a really fast problem checked with my brake system and they didnt pretend it was going to take more than 30 seconds. Just a quick honest answer and sent me on my way. Thank you very much! Please dont change like all the other greedy places Ive come across. I know where Im buying my next Buick for sure!

My immediate family has a long experience with this dealership, and for the most part have been very satisfied with the work they do. The requested repair was fairly simple, just perform a transmission fluid flush on my 2017 Cadillac CT6 per Service Bulletin 18-NA-355. I was quoted $350 for the procedure, and the bill came to over $450, which was disappointing. Other than that, I am satisfied with the work done.

Set an appointment on-line and everything worked well from there. I received a confirmation email and texts reminding me of my appointment.When there I was met by a friendly staff and maintenance and repairs were handled quickly and competently. I was set up with a nice loaner vehicle which made my day so much easier. The repair needs were communicated well and the fix was complete and now my vehicle is problem free.

Excellent experience! Arrived on time for my appointment. Was quickly met by service writer who clearly described the service I was about to receive. Within minutes I was in the customer lounge which was clean and comfortable. My service was completed within 90 minutes. Excellent experience!

Took my Cadillac SRX in to have the oil and filter changed and tires rotated. The service adviser, Curt, was very helpful and professional. Everything was done as expected. The issue I have and indicated it to Curt after getting home was the service technician. He apparently didnt put paper down on the carpet and being a tan carpet he left a nice dirt, grease or oil mark which now will have to be shampooed out. Also, left the same dirty mark on the plastic guard when getting in the vehicle. There was oily finger prints and hand prints on the hood and all over the 4 chrome wheels that were rotated. There was oil on top of the engine that was not wiped off. The tires also were not rotated according to the manual, not sure why. I brought my vehicle to the dealer in a very clean condition and left with the above condition. I was hoping to start a relationship with this dealer but will have to reconsider if this is the condition Ill be getting my vehicle back after services.

We have been dealing Valley Buick GMC of Apple Valley since the 1990’s and have purchased or leased over a dozen vehicles. We are extremely happy with the manor in which we are treated by all the staff there, from sales to finance to service.

Shane is great and this is a repeat as the sales and service were awesome! Knowledgeable, helpful and friendly!

Everybody ( at least 4 people ) was so friendly and the check-out went smooth. Thank you so much

Had a check engine light come on. They had my car diagnosed and repaired within 3 hours. I’m impressedThese guys always take good care of me. Thanks

Scott and the Viking service team are excellent. My vehicle is well taken care of, and so am I. If I have time constraints, they always are willing to work with me and my schedule.

I would not recommend any Valley dealership. Valleys trade manager told me they would only pay $10,000 less than trade-in book value. When I asked what their number was based on I was only told sources.I asked to speak with the trade manager and that request was denied.When I told the salesman I was not going to trade for 10k less than the trade-in book value the salesman threw the paperwork at me and told me then were done here.This would have been the 4th new gm vehicle Ive purchased and Ive never been treated so poorly by a dealership. They have lost my business & I would recommend purchasing elsewhere.

EDIT: I have to bump my 5 stars down to 3. Within a month of having the vehicle, I was informed I desperately needed new tires. This is something that someone has no knowledge of cars (me) wouldn’t notice upon purchasing. I really wish they would have at least let me know so I could have factored that into how much I was spending. In addition to that, the water pump when out and there was a leaky valve on something having to do with the oil. I don’t know if these are things they knew about, or if they just unluckily happened a month after I purchased. At any rate, the cost of new tires and a new water pump and valves was about $1,800. As a mother of two, this was a huge hit financially. I hope I have better luck with the vehicle from now on. Even a great sales team doesn’t make up for the fact that I think I got a lemon :(Jerry helped me with my car. He was excellent and went above and beyond to make sure I got my vehicle. He even came in on his day off to close the deal. He moved over my car seat and all my belongings to my new car because I had my young daughter with me. He was so nice and so helpful! I will be getting my vehicles from him from now on.

Decent prices but service for a GM dealership is average at best. I came in for a general oil change. Then was given a small list of things that were wrong with my SUV and refused to rotate tires. I then proceeded to take it to another place as I already had scheduled wheel replacement to be done and had them double check the items in question and there was nothing wrong with listed items. Also I have been to other GM locations before and they provided a video of items that were checked so you could see the underneath of your vehicle.

I bought my vehicle out of state due to them being the only ones that had what I wanted on the lot. Even from 1000 miles away I experienced top quality customer service and a smooth process. When I was finally able to visit the dealership to purchase the truck the paperwork was already completed and waiting for me. By far the best dealer experience Ive ever had.

Service Writer to Mechanics are amazing!!! Everyone keeps you informed on every step.

The service staff at Valley Buick-GMC are exceptional. They do everything they possibly can think of to make your service experience well beyond your expectations! They are truthful, helpful and they finish their work ahead of schedule!

Went to look around in search of a car. Was in the parking lot nobody really came up to ask me if I needed any help but there was a great guy as I was leaving that was very nice and friendly and gave me his card even though he wasnt a floor guy he was willing to help.

Best car dealer in town, wouldnt buy anywhere else!

The folks at valley buick gmc are wonderful. I found a car online and went to go look at it. I was greeted nicely and given exceptional service and prices. Our sales man Jerry was wonderful! I will be back here. Jerry took the time out of his day to make sure we where fully satisfied with everything! I would highly recommend this dealership and thanks again Jerry!

Tim was very accommodating and thorough. With his orientation to all of the new features, I adapted quickly to my 2021 model! This is my third lease with Valley Buick and I couldn’t be more satisfied!

A service attendant drove me to my office so I could work and then picked me up when service was complete. Awesome!

Similar experience to other reviewers. Received a bid on a specific vehicle. Contacted dealership to accept the bid. Went through credit approval process but when final numbers were presented, numbers were different from initial bid.I certainly do not begrudge dealers setting prices as they see fit, but it is completely different making a low bid, get the customer in the dealership and then present them with a higher number.Theres a name for that; bait & switch.

Great this time but my wife made an appointment and was called babe and honey we won’t buy at valley gmc

Great service as always! I was able to get my car in on short notice for an oil change and tire rotation. Tom fit me in and got it handled smoothly. Great communication with the customer!

My husband had been researching getting a new car when he stumbled upon the Buick Envision Premium--all wheel drive. Within a couple days of research and discussion we headed into the dealership Valley Buick GMC. Upon arriving, we were at a desk with Leon who was knowledgeable and seasoned-a real sweet man who got things underway. It is extremely important to me that relationships are formed when doing any kind of negotiations --especially one like this. It could not have gone better. We took a spin in the Envision. My husband and I looked at each other--we knew it was the perfect car--in the perfect moment. I was smiling like crazy, my husband said he had never felt so secure in driving a car. We drove back to Valley Buick GMC and went through the process of buying the car...Joel, who worked the financials was outstanding. All of us were wearing masks during this pandemic. I only wish they could have seen our smiles! Hands down, this dealership, this car, are the real winners. I will mention one last thing, not only did we buy a car but we had a wonderful experience doing so.

The Valley Buick staff are exceptional. They are friendly, helpful and the quality of the service is top-notch!

They fixed our Buick and provided a rental car. When we brought our car back with more concerns (that was not on their doing) they provided another rental for us. In addition the manager of the service department advocated for us and made sure we did not pay for the repairs that were caused by another company. It left us satisfied and happy we chose a company and team that wants to make things right!

Tom Monson is the best! Always accommodating and very helpful with recommendations regarding my vehicle!

Wonderful experience! Shane helped me out on a used car purchase. Came for a test drive. Quick and satisfying negotiation. Getting me a 2nd key and I didnt even have to ask. Very friendly. About how it should be. Thanks Valley Buick GMC.

I have never been disappointed with service at Valley. I will be coming back.

Great service and couldnt be happier, will always use Valley for all my GM repairs

A+ Service. My car looks like it did the day I drove it off the lot. This is why I buy all my cars at Valley GMC.

Great place had the parts I needed.

Conner and Joel were both professional. They were also very nice and kind. They treated me like I was a friend. Conner did a great job explaining everything in the vehicle. I will definitely recommend Valley Buick/GMC.

This is Karens Husband and I had a very poor experience yesterday.Valley GMC had my truck for less than 6 hours to replace a condenser. Charged me 6 hours labor for a 2 hour job. Also found out tech took 4 hours (supposedly) but was still charged for 2 more hours at 154 an hour.Manager would not adjust bill.Be careful.

All the people are professionals, kind, and a true pleasure to work with all of them definitely first class all the way . You can’t help but feel like your part of the family. Thanks to everyone . Second to none

Every single person I came in contact with was friendly, helpful, professional. Its always, always a pleasant experience at Valley Buick

Shane is the best! Very trustworthy and makes the experience easy and very enjoyable. Joel is always great to work with as well. Great all around!

Very friendly and helpful. Not the stereotypical pushy car dealership. They answered all my questions patiently, showed me numerous vehicle and didnt rush me to make a decision. I would recommend you at least consider them when making a decision on purchasing a vehicle.

Excellent buying experience working with Jerry Miller. Everything from our initial call to the test drive, financing and delivery was very friendly yet professional. Would definitely recommend and buy from them again.

Scott, Kim, and Shane are great ambassadors for the dealership!

Conner was able to get me a great deal! He had everything ready to go when I picked up the vehicle- just had to sign papers!

Leon and Joel were awesome to work with! In and out within an hour!

My daughter bought her Equinox from here. Jordan Lanz (sales) was Awesome, professional and knowledgeable. He got her a good trade value, and great safe well priced vehicle. Thank you

Connor was very responsive to all of my questions. He was very thorough in helping me set up my new vehicle. Id definitely recommend him and Valley Buick GMC to anyone.

Staff were very friendly and helpful. Great experience as always with Valley Buick GMC!

Excellent service department have always had great customer service from Tom Munson and staff.

Love the entire team. Very friendly, professional and perfectionist. I took my car in for servise and feels brand new. It was so easy to get a quick appointment.?As soon as I got to work after dropping my car, they called me to tell me they were done. Thank you all. Natalia Dunn

Good availability, explanations and completion of repair.

Tom Monson (service person at check in) was super helpful and took care of everything I needed.I was disappointed with the repair, everything the mechanic did was great, it all works as it is supposed to but when the mechanic took off the oil lines he needed to replace, the oil in the old lines must have drained on to the bottom pan. I had leaking oil on my garage floor for two days. Don’t like my vehicles leaking, that is why I get them fixed. I crawled under and wiped it all down and it has not dripped for a couple days.That pan or protection plate should have been taken off and cleaned off so the customer does not think the repair was done wrong.

I had exceptional service and all my questions were answered. Shane and Rick made our leasing experience seamless.

Scott in service was so helpful, kind and knowledgeable. I will be going back to this location again and again.

Brett, Joel and Randy are great people to work with! This is my 5th car from them and I will keep coming back!

Got new tires put on. Was provided a loaner vehicle which was awesome. Also did a price check to make sure I got the best price, and provided me with everything I need to request the rebate.

Check-in was prompt and efficient. The only problem was at check-out when she gave me my bill, the $25.00 voucher wasnt readily apparent to her. It was tagged onto A sheet under the original bill. If I hadnt questioned the total when she gave it to me, I wouldnt have gotten it.

LOVE the Service Dept at Valley GMC. Have trusted this dealership for 15+ years. Purchased one used vehicle here and had multiple vehicles serviced. On this occasion, I had a flat tire and needed two additional services. They squeezed me in on a Friday, fix the issues and gave me a courtesy ride. Nothing better than feeling confident in your vehicle service provider.

Always professional and friendly. Never would think of going anywhere else.

Super friendly, efficient and knowledgeable service staff.

Love working with Gary. After so many years of buying at Valley and working with Gary he knows exactly my tastes and what car to show me.

It was an excellent experience working with Valley Sales to purchase my 2017 Terrain. This was my first GMC purchase. Nick (Salesman) was knowledgeable on the vehicles and quick to answer all of my questions. He took the time to understand what I was looking for in a vehicle and worked to find me the perfect fit. Financing/Paperwork was a quick and easy process.

Everyone is incredibly nice and so accommodating! Everyone went above and beyond to make sure I was taken care of.

The service advisor was not overly friendly and seemed to not be happy about me using my GMC points to pay for the service.The most frustrating thing was discovering a pool of oil on my driveway the day after the oil change though. Thankfully I have a mechanic background and knew I should check the drain plug and filter. The oil filter was very loose and dripping oil. I tightened the filter and that stopped the leak. Not something I should have to do for a $75 oil change though

Reliable service for my Buick.

Everyone was so wonderful and kind!

Contacted this dealership looking for a new Yukon and they had the specific model we wanted. Dealt with a Leon Samson. We did not make a purchase as we could not reach a price point acceptable to both of us. Of the several dealerships I have spoken to Leon was right to the point, did not waste our time, or give us any high pressure sales pitches. I appreciate Leons honesty and straightforward answers. I wish all the dealerships had a guy like him.

Service was handled swiftly and to my satisfaction.

My experience with the Valley team was, and has been over the past 10 years and four vehicles, seamless. The Valley team is amazing to work with, responsive and committed to my satisfaction. I recommend buying a vehicle from Valley to all my friends and associates.

I drove up - with no appointment - to ask about an oil change. The 2 tech/sales guys were helpful, fun and very friendly. AND they got my vehicle in on the spot for servicing! Guess where I will always bring my truck in for servicing?

Had a rear wiper issue where it only wipes from 3 to 9. Not fixed.

He help we got from Valley is the best you can find. From start to finish they took care of every thing.

Top notch. Very experienced great education

Connor and Joel have been an absolute pleasure to work with. We have gone through both the new and now used purchase with Connor in the past 7 weeks and each visit felt amazing. I felt listened too, I felt authenticity through the entire process. My wife and I will always be going to Connor and the team at Valley GMC

Our sales person Connor was excellent. He maintained constant communication with us and ultimately helped us get the vehicle we wanted.

Great customer service, attention to detail, and customers needs and concerns

I had a recall serviced on my vehicle. I have purchased a number of vehicles at this dealership over the last 25 years.

Quick and friendly service!

I only give those score because you guys are very expensive, it does cost that much to change some spotplug and struts. No compassion for pandemic times with people struggling.

Fast and very professional

Jim in the Service department is easy to deal with and fast with quotes. My wife and I always choose valley GMC to get our car serviced they always do a fantastic job

They were very good and they found some issues with the car they stopped everything to take my permission if I needed to get fix

I bought a car I was told was certified or passed a certified inspection. The only reason it’s not certified was because of the millage. The day I drove off the lot the car had a bad wobble. A week later it went bakc it and had warped rotors and bad brakes. Then after getting it back the parking brake didn’t work anymore. Then on the way back to the dealer a week later because I couldn’t get me in sooner. The check engine light goes on. Another week later it gets in and a injector bad. It’s all fixed now I pick it up as soon as I leave the dealership the check engine light goes back on. Horrible service and quality .

Great service

If you want your vehicle fixed right and looking amazing then these are the guys to take it to. They treat your car like it was there’s and make sure to make everything perfect. They fix everything and make sure that it works properly. If you get anything painted by these guy, you could drop your car in the ocean and it would never rust. I would recommend these guys to anyone.

Bought my car somewhere else, its a Cadillac. Have always used Valley for service and repairs. Staff is friendly and Efficient! Been using them for about 30 years. Why go anywhere else?

Prompt service and very polite. Made the new car buying experience quick and easy.

Polite people got me in and out.

I very happy and satisfied with everything. Never a issue in 30 years!! I would recommend Valley to everyone.

I waited 2-3 weeks to get my truck into the shop to have it looked at for a starting issue and when I finally brought it in it wasnt even looked at or diagnosed. I mentioned I had a strong feeling it was the starter based on the symptoms that it was having but was told there was no way it could be a starter with only 20,000 miles on the truck ( things fail ). I had another Certified mechanic take a look at it and they told me it was in fact the starter. The truck is now sitting because it will not start or turn over. This truck has a lifetime warranty which this could have been taken care of by the dealer but now I cant wait weeks again to waste my time so I will now have to get it towed and have another shop replace the starter for me and pay out of pocket because time is urgent. I will not be coming back to this dealership again and my new company trucks will never be another garbage GM product.I tried to get reimbursed but because GMC couldnt take care of it like they should have from the start I got stiffed because I had another reputable shop replace the starter outside of GMC. Id highly recommended to not buy a GM product.

I’m 110% Happy with the service, They were able to find the oil leak - which was only a seal, replaced my headlight bulbs & completed the oil change in a amazingly time.

Friendly and efficient as always

Honestly this is the best place ever, I come here for my oil change every time now . I used to go Valvoline Instant Oil Change on Eagan but my experience there was not good at all . Here at valley Buick the costumer service is incredible. Everyone is so polite, professional and respectful. I definitely will recommend this place to anyone ....