Joe H. Was awesome went above and beyond. He helped our family. Is very helpful and friendly thank you for all you do
Auto zone is your best auto part needs Store, Ive been buying from auto zone for many years. And im talking about more than 25- 30 years...U need it they usually have it . If not then theyll order it....
Do a lot of getting parts for different vehicles seem to have the parts for most of my needs
Great customer service! Thank you
I want to thank Caleb for being a outstanding person. Thank you for helping me solve my daughters issue on her Chevy trail Blazer. You are amazing . I cant thank you enough. I will be seeing you again for sure. Wendy Foody
Looking for a steering wheel cover. Found exactly what I needed at a really reasonable price.
Got a ton of help from Matthew here. He was kind, helpful, and incredibly patient. Thanks guys!
Best Auto Zone in the Valley. Wonderful employees that are always helpful with a good attitude.
I want to thank Joe with his assistance today. My check engine light was on and he was able to find out why for me. I appreciate his quick response and gave me peace of mine was something simple. You have a great team member in Joe. Thank you again!!
I was placed on hold and hung up after 10 mins. I called back and someone helped me right away. They had the part I wanted so thats why 4 stars. There need to be an alert to remind staff of holding phone calls.
Worst customer service ever! Stand in line five deep just to be sent back to the commercial area. Only one person working phones ringing off the hook people on hold. Just trying to exchange batteries that were one year old. Had the receipt had the batteries and the salesperson told me those batteries have already been returned??? Which in fact they were not. He did not leave to come look at the batteries I had and basically did nothing for me. I left there went down the street to OReillys found much better batteries a much better warranty and much much more helpful employees. Even gave me a discount just to be nice. Dont waste your time at AutoZone its an absolute joke!
The Assistant manager argued with me, In the middle of the store with other paying customers. while his cashier proceeded to make remarks telling me what he can and cannot do. All I wanted was the core charge returned on 4 fuel injectors I purchased. And a full return on 4 fuel injectors that were purchased and unused!… he only wanted to give me 3 core charges, told me I was stuck with the 4th one. Because, the 4th injector didn’t look used. I had placed them back in the plastic and back in the box! The assistant manager and his associate, REFUSED to return my core charges for all 4 injectors! I went to another store and got my full return on the unused and my core charge on all 4 used ones! No problems! No arguments! Don’t use Apache Junction AutoZone! The assistant Manager thinks he his a police officer!The O’Riellys next door has much better customer service! Or I the Auto Zone on Ellsworth! I also called back to complain and got left on hold with Spanish playing for over 15 minutes!
I love AutoZone! I work there. I love helping people and getting what they need. If we dont have what you need will find a store that does or some place in the area that will help you out. Also the staff is very knowledgeable on auto repair
Good to know I could negotiate on battery price. No labor charge for install. Nice staff.
I didnt get my part here because I did find it less expensive elsewhere. However, the guys here were great and they can usually price match. Couldnt this time because the warranty was different but not their fault. Overall a positive experience.
Not a bad place. Always have what I need
4 employees seen me standing there and acted like I wasnt there. Finally got and the man gave me the wrong hose after I told him it was wrong. He went n got the right hose but put the wrong one in bag.
The employees were knowledgeable, and helped me find what I needed, quickly. I was in and out of there within 5 minutes.
Good little store knowledgable managers and assistants.. They honor vets an active duty military with a discount. Good place
Helpful, fast service, right parts at a good price!
Friendly staff and good selection of products
It was Great the gentle man that helped me was professional and willing to help He saved me money !!! Thank you !!!
Total idiots do not come to this store. Cannot even get the hours right on Google. Stay away. You will be disappointed!!!
Online ordered and paid they wer fast and efficient I enjoyed ordering my stuff that way. It was completely Touch free I just got my bag and went
Wish THEY HAD BETTER KNOWLEDGE SOME OF EMPLOYEES NEVER CHANGED OIL BEFORE...
AutoZone is always great. They always help. When I cant take care of something they will come out to my vehicle and take care of it for me. That is so appreciated when youre a female and are not strong enough to remove things it is greatly appreciated.
This location is always busy for the right reasons. The very helpful staff will get you out the door with what you need.
Store was clean and the staff was great
Theyre nice people that work there they help you get your parts that you need and its the best one in Apache Junction
Purchased a torque strut for my vehicle in December of 2019 and have been trying to find it to warranty it out but no other stores can find it in my file. Called tonight 8/24/2020 and spoke with Marcus. He spent about 20 minutes on the phone checking any and every way possible to try and find the correct info for that part to be warrantied out. He was a huge help and I am glad there are still zoners out there who take the time to help people out as I did when I was a PSM at another location in Mesa. Hope he gets credited for his excellent customer service and dedication to the AutoZone pledge.
Good people on quick service
Always have the parts on hand
This particular store is covid paranoid! They dont care if you can not wear a mask. They have no concern for truth or facts. They want you to follow marxist tyranny or leave! They dont care about their customers! They dont care about health! They are just filled with F.E.A.R. (False Evidence Appearing Real)!
I wasnt too thrilled about customer service here.
As usual standing around waiting for assistance
Very easyGreat serviceNeeded a new battery...( Ugh !! ) Stay made it PAINLESS and easyThank you!Now we can rest... And go back to work knowing our vehicle will start in the morning
Great staff, have want you need and if not usually can get next day. Good prices and several sales to take advantage of.
Good batteries. Selections could be better.
Ok if your in a hurry or need something right now, but most parts are made in China, and counter help is counter help. They are parts pullers and not mechanics. Napa is better for advice and better quality parts.
I needed a specific part for a van and thought for sure it would need to be ordered, I was pleased to find out it was in stock and had a price lower than I thought it would.
Great service!
Good prices helpfull friendly staff good variety and quality
Very friendly staff.
Good customer service
Workers on top of their game! And always helpful!
Always Quick clean and friendly
Best service ever
The employees are very helpful here. They will take a look under your hood to see if you are getting the part you need, will connect to your vehicles computer to check codes for you, charge your battery for you if needed and even lend you tools when you need them. Great place. Prices are a plus also.
These guy get my mark, extremely helpful to my friend and I.
They dont open at 6am like advertised😂🤣😂🤣😂🤣
Well it s not a good place. I walked in around 330 to 4 in that time frame. I walk in the auto zone and theyre alot of guys standing around and I was just standing in the auto zone for about maybe 5 min. I walked slowly inside and Im 6 foot 250 pads I walked in and everyone turns upon me coming in and I just slow walked to the back of the store hoping to find s someone who could help me but as I was gonna weight for this guy I totally went against my grain. I wont go there again. Just a lil farther you get what you want.
Iv been working 12hrs since this Carona thing. I showed up 4 mins before they closed cause I just got off most places would have told me come back another day but they were super polite I grabbed what I needed and left. Thank you guys
Got what I need quick and simple I do plan on going back to get some exhaust and a intake as well :)!
Friendly service
Had what I needed staff was fast and courteous.
They honest with what u really need for u car or truck.manger is calm and gelpful.good place.
I was helped by the manager. He was very helpful I needed to get a battery. We found a price & warranty that was affordable. He took out my old battery & put in the new & also put in my power steering fluid for me. Thanks again to Auto Zone the Manger, great guy.
Well stocked auto store. Only employee who was customer oriented was the manager. Other clerk was just taking up space!
Been going here for years and definitely the best because of the people who work there. Normally I would just be happy to quickly get the part I need and it to be in stock but once I had a prob with my Mercedes convertible and the guy at the counter was able to tell me exactly what was wrong. Today I wanted my battery checked before going camping and the guy spotted a prob with my terminals and replaced them both for me and he was very knowledgeable about power draw symptoms with my Jeep Grand Cherokee. I knew I had a power draw killing my battery and he saw the issue within seconds. See the guy with the spikey hair, he knows what he is doing, thanks!!!
Great place excellent service
Nice service helpful staff
Very helpful friendly service. If they are not extremely busy they will usually come out and assist you if you need it. And exchanges even if the product was from a different AutoZone are not a problem.
They were very nice and helpful!
Prices are a little cheaper than other auto parts stores but if you dont know for sure what you need the staff sometimes will get you the wrong part
My nephew came in to get a fan clutch tool, I was shocked at the treatment. He walked 6 miles to be treated that way only because he had forgotten his wallet at home and just had cash. They were rude and terrible people, taunting someone who simply needed a tool and some help. The assistant manager I was told saved what could be saved in the encounter, the rest of the group should be fired and this all started because the store manager lied on the phone about a part. Own your mistake dont make your assistant manager do it and claim to be at lunch.
Had a great experience here ! Bought a battery here was explained my options and it took 10 minutes form purchase to full install. Staff was friendly and very helpful!!
Quick in n out
Id give them a 5 star excellent service!!!
The younger guys that work here do a fantastic job, however there are some older staff that can be a little cranky.
They are definitely not helpful! The guy made we feel like i was inconveniencing him.. when i ask where i could find what i was looking for, he pointed and said over there... like on the wall, floor, shelves. Like i was so post to know where on there is!? How about you just show me... in a minute.... i have to finish stocking this wall......lol
They made sure i go the right part for my vehicle
I just went today- had a return item - I knew nothing about it . guy who helped me was very nice - couldve shaken his head and I would have completely understood but he was super nice - thanks !!
Limped in with a failing battery, 20 minutes later Im back on the road with a newly installed battery. Great service, expensive battery though.
The worker there, Misty help me discoverthe wrong and misplaced air filter in my Suburban..Thanks to her! Hope they buy her a free lunch.
I needed a battery for my car. They were quick and even installed it for me. I said what I needed and they didnt try to upsell me.
Hes what I need waiting after call, fast friendly
Friendly and helpful employees
Staff are amazingly knowledgeable and extremely helpful. Tools can be borrowed for free and feel free to take in batteries to have them charged overnight, the staff will let you know if they are still good or need replacing.
Helpful, and got me in and back out the door quickly
Very helpful staff! As a woman shopping in an auto parts store I expect some strange looks or to be treated as though I dont know what I am doing, but they are never that way. They are helpful and respectful.
Theyre always ready to assist people, great customer service and products.
One of the staff helped us out. After we picked and paid for the proper windshield wiper blades for our car, he actually came outside and installed them for us. Great service!
Always great customer service and friendly staff.
Clerk was knowledgeable and helpful
Ill do auto zone before any of them,however,pick your autozone and get to know them for good help. Otherwise they wont be able to help. Oriellys is at the same level,and they have a better tool selection
Great place if you need auto parts or check why your check engine light is on
Friendly staff
As always, good service.
Fast and accurate service and they installed it immediately
They were horrible!
AutoZone has problems with their employees, theyre not professional enough it seems to me. but today I had a lady that is a new employee in the Apache Junction store and she was marvelous. you know that store is just under a lot of pressure because it just seems like it doesnt have enough employees working there. but again, the lady that took care of me today was brand new employee never worked at a parts store at all in her life she said and she did great.
Ramon was who helped me. He was very nice and informative even though it was late and Im sure he wanted to go home. Dealt with me very well and Im not an easy person when it comes to auto things lol. thanks I will definitely be back.
+ They had what I needed.- It didnt fit properly.Long, boring story. Nevermind.
Staff is always very professional and helpful. All the stores that I have been are very well kept and clean from PA, to OH and AZ and I like their auto parts warranties.
Great customer service.Very helpfully and friendly
Had the parts I needed and checking out at the counter was quick. Found staff to be helpful, courteous and professional. Great!
The guys and gals there have been helping us for decades. So glad for their support
The associates are courteous and knowledgeable. Helped me find my problem and the parts I needed.
They dont help install batteries any more.