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Porsche Annapolis
2016 West St, Annapolis, MD 21401, United States
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Porsche Annapolis
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Je
Review №1

What a fantastic experience! Charlie was excellent in every sense of the word. Patient, knowledgeable and welcoming, he worked with me to make sure my vehicle was just right. Charlie made me feel my purchase of a used Chevy mattered at a Porsche dealership just as much as if I was buying a new Porsche. Thanks so much for making what has been in the past, especially for a female, a stressful situation, into such a great experience!

Cr
Review №2

Excellent experience. I bought a used non-Porsche vehicle and they treated me like I was buying a brand new Porsche. Mark (sales) and Danny (finance) communicated very well throughout the entire process. The deal was largely done remotely. We came in from out of town (state, actually), and Mark even picked us up at the airport (a very nice touch)! One day when I grow up and can buy a Porsche maybe Ill give them another call. I wouldnt hesitate to purchase another vehicle there. Great job, guys!

No
Review №3

Cant say enough good things about Porsche Annapolis! I bought my 718 Cayman 18 months ago & they made it a special car buying experience. From sales to financing, they were all friendly & knowledgeable. They made the process simple & non-intimidating, which I appreciated being only 21 at the time.

Ka
Review №4

My friend found a beautiful sexy car there. Good customer service.

Ce
Review №5

Outstanding customer service that goes above and beyond to make sure your vehicle purchase is a pleasant one, special thanks to Katherine, Danny and Rob for making our purchase an excepcional experienceHighly recommended

Ch
Review №6

Purchased our 3rd Porsche in the last 3 years from Porsche of Annapolis and our 14th overall from Porsche. Porsche vehicles are outstanding with reliability, performance and resale. Porsche of Annapolis is first class all the way. Brett, Charlie, Danny and Hugo all deserve a shout out. Thanks for welcoming us to Annapolis, offering the best vehicles and providing a remarkable experience.

As
Review №7

I bought a 911 Turbo from Charlie Hutchinson and he went above and beyond to make sure I was 100% satisfied. There was absolutely no pressure or shady business at all! I was very comfortable throughout the process and my decisions/wants were respected. This was by far my best buying experience and I will return for my next Porsche without any hesitation at all!Thank you so much Charlie and team!

Mi
Review №8

I recently have bought a vehicle from Porsche Annapolis and my experience was nothing but amazing. Katherine was my sales women: She was attentive, very communicative throughout the entire process and was very professional. Danny was the finance manager that did all of my financing. He was personable and down to earth. The both of them made me feel right at home through the entire buying process. I highly recommend buying your next dream car there.

Ki
Review №9

Excellent buying experience. Ill be back!

Yo
Review №10

If you need a car, I would highly recommend this dealer .No B/S, no dont walk out of our dealer without signing theseVery fair, polite and clear communication.I havent spent much time with the service team, so I cant be sure about the service yet.But this was, by far, the best car purchasing experience. (in comparison to other 10+ purchases)If you are going in, look for Mark Madden. He is a great person to work with.

An
Review №11

Service was outstanding. Was provided with a very nice loaner. Was called periodically with updates. Cant say enough positive remarks! Serious eye candy in the showroom!

Ja
Review №12

Got to be the best Porsche dealership in the DMV area - Ive been to: this one, Silver Spring, and Arlington. The staff here has been friendly/professional, and they get things done.

Vi
Review №13

They were amazing every step of the way. Charles was my salesman and Danny did my financing. Danny got me the lowest rate and took his time explaining every little detail while Charles got my car washed and detailed. I felt like I was treated like family there. I am very happy with my car purchase and know I got a great deal. Definitely recommend!

E
Review №14

OMG, the Taycan is madness! Oh if I could have one of these in my life. If youre seeking a luxury ride and premium service, let Porsche of Annapolis assist you in making your desires a reality. Thank you to Brett and his team for an awesome experience.

Ta
Review №15

The staff over at Porsche Annapolis were nothing short of stellar on our initial purchase of a Panamera. Brett walked us through the process with no delay!! Got is what we wanted! I have also had the fortune of having some service work on our car Hugo and Rob were both amazing in their attentiveness! I am with Porsche Annapolis for the duration!

Jo
Review №16

I recently bought my first Porsche here and it was an excellent experience. The staff were all knowledgeable and friendly. There was no pressure and no sales tactics. It was a great experience having come from other manufacturers’ dealerships in comparison.

Da
Review №17

Porsche of Annapolis is by far the Best of the Best. Big Thanks to Rob in Service for taking care of me in the middle of a crisis. Brett, your entire staff has been exceptional in providing A+ customer service. Thank you Again.

Mi
Review №18

Your service from you, KT, and the rest of your staff never left me wanting and wondering during the entire sales process. I was purchasing from Washington State and, when I need all the help and reassurance, you did it professionally step by step. Your word every step of the way was accurate, supporting, and meaningful. I would buy from you again and again. And you were right KT, the purchase would change my marital status. We got married with the car three months later. Nice to laugh together.Big Thanks,Mike Powell

Ma
Review №19

Rob the previous service manager at Maserati is now at Porsche. Just had my Maserati In For detailing and a nick in the paint. He went above and beyond to help me, answered my call while he was off work and with his children. All dealerships should have such a dedicated employee of this caliber. He is actually the reason I chose to come to you for service since Maserati closed.

Mi
Review №20

The best Porsche dealership ever! Courteous, knowledgeable, and friendly sales staff. They are veryeasy to work with and are true Porsche enthusiasts.

Sa
Review №21

Amazing Serivice !!! Great selection!! Working with Charlie was a fantastic experience. I would recommend working with this dealership!! Safe and clean environment.!!

B
Review №22

Called from out of state for assistance. Cannot tell you how professional, knowledgeable and helpful they all were.I spoke to Charlie Hutchinson, Rob in Service and Rob at Reception. All three wonderful!I highly recommend if you are looking for a Porsche, this is the place to go!👍👍👍

Da
Review №23

I have purchase 2 vehicles from Porsche of Annapolis in both instances the customer service was exemplary and they made buying the vehicles very easy I highly recommend them to anyone wanting to purchase ..

Th
Review №24

Brought my gently used Porsche Macan S in for a pre-purchase inspection just the other week; Hugo was my service advisor. Hugo was not only able to help assist me with the information I was looking for, but also able to teach me new things about my Porsche that I didn’t even think to ask. Very happy with the service experience at Porsche of Annapolis and plan to do routine maintenance with my Macan S here. Thank you, Hugo!

Se
Review №25

Had a great service experience from the moment I pulled up.

Ca
Review №26

Had a great experience purchasing my car thru Annapolis Porsche. It was easy and quick even though they moved locations the week of my purchase.

wy
Review №27

Charlie and Danny were awesome! Huge thank you to them for all of the help! Super easy process! Overall It was fantastic!

Su
Review №28

Great buying experience at Porsche Annapolis. Danny Pena very friendly & went out of his way to make me feel welcome. Highly recommend buying a car from Porsche Annapolis. Great place!! Our salesman Mark was very professional . Katia Camille.👍👍

Te
Review №29

Wow! Best car buying experience ever. I purchased a 911 over the phone from 200 miles away. Isiah was extremely helpful, accommodating, knowledgeable and competent. The car was even better than described when I picked it up. The entire team at Porsche Annapolis is amazing. They all have the qualities that you hope to find in a car dealer: honesty, integrity, fairness and empathy. When Im ready to upgrade to a 991 I will go straight back to Porsche Annapolis. They are the best.

Co
Review №30

Charlie was an awesome salesperson from start to finish. He assured me he was there to make the process as painless as possible and he was able to follow through. I would fully recommend to anyone in search of a car - to consider the inventory at Porsche of Annapolis!

Gl
Review №31

I had a great, low pressure buying experience at Annapolis Porsche. Mark showed and explained the car to my satisfaction and the purchase and paperwork side of things went very smoothly. I was very satisfied.

Me
Review №32

I was very impressed with the attentiveness that I received in my purchase of a new car from this dealership. They were friendly, very professional and made me feel comfortable and knowledgeable about the vehicle I was interested in. The entire staff was the best! I would definitely recommend this dealership to colleagues, family and friends.

He
Review №33

Very friendly and knowledgeable! Provided a loaner car for extended service time. Check in and out was effortless. And the deluxe wash and interior vacuuming was appreciated! I live closer to another Porsche dealer but I’ll drive the extra distance to return to Porsche of Annapolis. A+

St
Review №34

This was my first car buying experience that I’ve done completely on my own. At the Porsche Annapolis dealership, they made me feel comfortable and worked with me even when things weren’t always in my favor. They made this car buying experience a most pleasurable one and I wouldn’t hesitate recommending them or using them again in the future if I am so blessed to do so.

An
Review №35

Ordered a 2020 Macan S that was delivered last week, and I could not have been more pleased with the experience from beginning to end. Charles was perfect and a pleasure to work with. Charles and the dealership as a whole truly reflect the higher standards you should expect from the Porsche brand.

Tu
Review №36

Mark was a pleasure to work with. He was so helpful, low pressure, patient. His support team cared for my wife and I all the way through the process. Hope to buy another car from them.

Ai
Review №37

The best Porsche dealership in the country hands down. I live in California (unfortunately) but order all my OEM parts from this place. Ive called several times to ask questions before ordering parts and always receive the best customer service on the planet. Ive eaten at 5 star restaurants that cant even come close to the customer service Ive received from this place.I recently purchased some transmission seals for my 915 gear-box and Tommy from the parts department assured me that he would personally check the exact specifications of the seals once they arrived before he sent them out as I needed exact factory replacements. There is so much after-market junk out there (junk seals =s you get to pull your engine again in 6 months..) He followed through with exacting details and called me to ask if it was okay to proceed with shipping. The seals were perfect and now Im back on the road again thanks to Tommy and Porsche Annapolis.I highly recommend this company for all of your Porsche needs. If and when Im ready to trade in my 1986 Porsche 930 Cabriolet, I am flying to this place to buy my upgrade!. This place does it right!HenryOntario, CA

Va
Review №38

I was pleasantly surprised with the purchase of my 2020 Panamera with the help of Charlie and Brett. They exceeded my expectations by delivering my car early, no surprises when it came to doing the final paperwork and getting my car configured with my custom settings. Best car purchase process ever!

Da
Review №39

The buying experience has been excellent. Porsche of Annapolis is very attentive to their customers needs.

Zv
Review №40

Superior experience! Brett Smith and Mark Madden went above and beyond to meet my need and to get the car on my dream. Thank you Porsche of Annapolis and it’s team.Zed

Do
Review №41

Truly professional. Each person we encountered treated us with respect and the work was done without complications. They even gave my wife a small gift as they had communicated that they did have the promised loaner car and she had to drive me there to drop off the car. ( ultimately they did have a car for me to use).

Th
Review №42

Great response to expression of interest.Communicative sales person providing info.Great test drive and familiarization assistance.Helpful with understanding feature set of the car.Efficient paperwork and acceptance of personal check!Will be back for a Taycan when you have one(?)

Ka
Review №43

Due to medical issues I couldn’t schedule service but was accommodated by leaving my car with the hope that service could be worked into the regular schedule. Instead of perhaps two weeks it took only one weekend and two days to finish completely the needed work and I could drive away. Everything done was fully explained, and all future maintenance listed for my planning. A most wonderful experience showing real consideration for my situation.

Ba
Review №44

Porsche of Annapolis is the best . Ive beenIn Sales and Marketing for 35 years and recognizeExcellence when its starring me right in theFace . Brett Smith and Charles HutchinsonTook care of all my needs and more .Ive purchased 4 Porsches from Porsche ofAnnapolis and Ill be back again !Barry

Al
Review №45

I had an amazing experience buying a car from Porsche Annapolis and more specifically working with Charles Hutchinson. Charles went WAY ABOVE AND BEYOND in helping me with all of the details of the purchase. Also it wasn’t an easy transaction as I live in Florida and was having the car shipped here. I will certainly reach out to Charles and Porsche Annapolis when it comes time to make my next purchase. Thanks again Charles and I wish all car sales people were as enjoyable to work with as you!!!

Bo
Review №46

Charles is the best! Highly recommend Charles if you ever get a porsche.

s
Review №47

I usually deal with Porsche of Arlington but I had a really great experience with this dealership. Charlie was very patient and helpful. He provided us with superior customer service and looking forward to doing business with him again soon.

To
Review №48

Marc, Rob and Danny are awesome! The entire experience was wonderful. They know how to treat a customer.

Mi
Review №49

Porsche of Annapolis is full of professional staff catering to their clients. I worked with Mark Madden who was outstanding and he made my purchase simple and very helpful.

Kw
Review №50

Called to schedule an appointment for later on in the week to get a light bulb changed. Hugo was able to fit me in the same day, with minimal wait time. Porsche of Annpolis service and sales dept is second to none. I have never had a bad experience there...

Ju
Review №51

Even though we didn’t buy a car from them after all, Charles and team were very friendly and kind. Charles was very knowledge and patient with us and was very in tune with our needs. If they have the car you want I would ensure you go see Charles as he can square you away. Good dealership and friendly staff. -Julio

J
Review №52

Love the customer service at this place! The atmosphere and the people are awesome. Hugo and Bret are very customer focused, professional and great to work with. I travel 1 1/2 hours to this location because they are much better than my home dealership. Thanks Porsche of Annapolis.

Jo
Review №53

Nice facility (looking forward to the expansion). Professional staff. Dependable and thorough work with rapid turnaround. Confident that the work will be done right the first time. Tire prices were competitive and delivered quickly.

Tr
Review №54

I haven’t purchased yet but I plan to soon. Bing Chen is so knowledgeable and in addition was able to send me to the Porsche Driving Experience at Dominion Speedway. What an amazing experience. I now feel prepared and psyched up to make this amazing purchase.

At
Review №55

Wonderful people that worked so well with us, Id recommended it to anyone in the market for a new/used porsche.

Be
Review №56

Mike Maurer and Mark Madden did an amazing job guiding me with my purchase. They are true professionals and I highly recommend the team at Porsche of Annapolis.

B.
Review №57

Great service and attention to detail. Service advisor Hugo was the best! Kept me fully informed of the status of my vehicle and went out of his way to ensure my car was delivered back to me as expected.

Da
Review №58

Awesome experience! In and out quickly with a new Porsche, great staff. Very professional and friendly!

Aa
Review №59

The service department did an excellent job taking care of our Cayenne, going so far as to contact Porsche in Germany to resolve an issue. The communication was flawless and we received regular updates from our service technician. Overall, an excellent experience and exactly what we expect from Porsche.

Ja
Review №60

By far the best car buying experience I have ever had. You get good service from their competitors, but Porsche Annapolis takes it to the next level. The high level of service and attention to individual needs was expertly handled from Mark M. (manager) to Charles H. (sales) to Danny P. (finance). Amazing team effort and made the entire process fun. If the vehicle drives half as good as the service thus far I will be a lifelong customer.

Da
Review №61

My experience with Porsche of Annapolis was superb. Charlie worked with me for a few months before I finally pulled the trigger and I couldnt be any happier! It is the finest piece of machinery I have ever owned and I am completely hooked. I strongly encourage anyone who is seeking a vehicle of Porsches caliber to give them a call or stop in and you will not be disappointed .

Ri
Review №62

I am taking this time out to say thanks to Porsche of Annapolis during the entire process with purchasing my new vehicle. The professionalism that you provided cumulated with your customer service enabled me to make my purchase with you. Bing Chen was easy to work with and I truly appreciated the time vested. I was late, close to closing, but he stated, “ I am here for you.”I am very pleased to be a part of the Porsche Family and Annapolis. I’d recommend this dealership to anyone looking for a professional atmosphere while making your purchase.Thanks you for all your unwavering support!Ricky

Sa
Review №63

I had my Porsche Cayenne serviced today & received the best service and experience with my service representative. Everything was easy-going and explained to me so that I could understand my options. I used another Porsche location before this one but definitely recommend this location after my experience this week. Thanks Hugo, see you on my next visit.

Bi
Review №64

The service experiences for me have been just great. The staff was efficient and courteous. The waiting time was reasonable.

Is
Review №65

The entire staff at Porsche Annapolis is friendly, courteous, and most of all honest.The service team gets necessary repairs done as prompt as possible. The sales and management team is knowledgeable and professional. I have purchased three Porsche’s from Annapolis so far and I will continue to purchase future Porsche’s from them only.

Mi
Review №66

I wanted to take this opportunity to thank Porsche of Annapolis and especially, Jamie Wist and Alexis Rodriguez for their support during the transmission replacement on my GT4. They kept me well informed at every step of the process and took the time to answer my questions to the best of their ability. They did an absolutely great job. I couldn’t have asked for better customer support.

Dr
Review №67

Jaime, Dave and Rick are excellent reflections of what makes Porsche so special. Attentive, thoughtful and proactive, they make any visit a pleasure. Thank you Team Annapolis for helping me keep my therapy in tip top condition!

de
Review №68

Excellent service. Jamie took time to explain everything that was done and what I would need to do in the near future.Very satisfied with the overall experience.

Su
Review №69

Amazing customer service. Explained in detail on every feature and how to use it. No pushy sales and provided exactly what I wanted.

JO
Review №70

Bing met all my special needs/preferences, including those I just talked about but didnt even ask! Steve sealed the deal with a handshake--minimal paperwork here--atmosphere is one of mutual trust & instant camaraderie. Unlike last time I strayed from home dealer, not bureaucratic, not time-consuming, & you can do what you want in order you choose. Annapolis close to home dealer experience (they spoil me)--Annapolis has 4 Porsche Premier Dealer Awards, also JD Power Excellence Award! Great car, great dealer, & nice receptionist!

Ir
Review №71

I was treated like family at the Porsche of Annapolis. I was interested in a Mecan. The entire team were knowledgeable about the features of the Mecan, were courteous and provided me with the best rate. I drove home in my dream SUV feeling elated and very satisfied. If you’re interested in purchasing or leasing a Porsche, I whole heartedly recommend Porsche of Annapolis.

Al
Review №72

Isiah and Mark were a great help and I have a beautiful 2014 Cayman S, Guards Red to take home. Thanks guys.

Da
Review №73

Outstanding service! Everyone I met was extremely welcoming. The layout is phenomenal and the Porsche water was a nice touch! Looking forward to stopping here first for my next vehicle purchase.

Cr
Review №74

Best service every time. They follow up as well and got my car back super clean! Hugo and Rick were very attentive like always.

Pa
Review №75

Excellent experience, Katherine is the best! She really cares

Da
Review №76

I was interested in purchasing a late model Porsche Cayenne and noticed that Annapolis Porsche had a 2017 in their inventory. It was a weekend evening so sent a text requesting information. To my surprise I receive a response that evening. As a result of that response I looked at the car the following week and made the purchase at a fair and honest price plus received a reasonable offer for my trade in.I was totally impressed by the operation at Annapolis Porsche. The Manager, salesman, finance officer, and even the receptionist were professional, responsive to me questions, and made my buying experience exceptional. Wouldn’t hesitate doing business with them again and would certainly refer my friends to this store. Nice people who treated me with respect. I believe they do that for everyone.

Ra
Review №77

Porsche of Annapolis service is first class. The technicians very professional and able to clearly articulate any issues. The techs also go the extra mile to inspect things like the tires and remove any foreign objects (nails, screws, staples etc).

Zo
Review №78

I love my (first) Porsche! The experience was not the dreaded car purchase as is often the case but rather an enjoyable ordeal thanks to Bing Chen & Brett Smith. Both Bing & Brett went above and beyond to help me get acquainted with my new car.

sa
Review №79

Very friendly and easy to deal with.Mark was great

Wi
Review №80

Bing Chen was extremely helpful and made the process seemless from start to finish. I bought my car sight unseen from Boston. When I flew in to pick it up later in the week, Bing met me at the airport and drove me to the dealership. Everything was as expected and ready to do. Best car buying experience I have ever had!

Sh
Review №81

I have brought several luxury cars before from Bing Chen. He knows exactly what I want in a luxury car. Its hard to find a better salesperson who cares as much about what your wants than Bing. This is my fifth luxury car from him. Im enjoying my custom ordered Macan

Mi
Review №82

Porsche of Annapolis provided stellar service! Everybody at the dealership was friendly & courteous. I’ll definitely return for my next service!

Si
Review №83

This is not a typical review. I called three Porsche dealers today and work for a dealership myself. I have to commend Courtney’s customer service. Courtney in parts was very pleasant, professional and very knowledgeable.

Da
Review №84

The entire team at Porsche of Annapolis are stellar people with the customer needs and satisfaction first on their minds. My Panamera 4 was ordered to exact standards called for, the financial arrangements were easy and efficient, and the registration, transfer and instruction of the new vehicle was expertly handled by Steve, Dan and Charlie. Kudos to the Service Team as well. Thanks to all of you for making the car purchasing experience easy and pleasant. Best part...Love my Panamera !

Aa
Review №85

Brought my 2015 Cayenne in for an update for the navigation system. Through the installation process they realized the particular update was already installed. Hugo in the Service Department took the time to show me how the software paired with my phone and how all the options worked. They could have easily charged me for the software and the installation, but they charged me for neither for what amounted to my mistake. Very classy operation!

Jo
Review №86

Porsche of Annapolis is definitely a dealership that I highly recommend! The showroom and service areas are clean and organized.Bing Chen and Brett Smith has helped us find a great vehicle and made our buying experience relaxed and comfortable. Steve St. Clair got us better financing than our local Credit Union. Dan Pena from Finance office and Alexis Rodriguez from the Service department are both straight forward, personable and knowledgeable in what they do. The overall staff is a pleasure!There are 3 other dealers closer to us thats about 15 mins away or so with vehicles we also liked but Porsche of Annapolis got our business and can honestly say the good group of people working here is what really helped close the deal the same day.We look forward to getting our service needs here as well. I actually see the 45 minute drive in this type of awesome machinery a plus!Thank you guys!

An
Review №87

My experience at Annapolis Porsche was . Brett, Bing and Danny exemplified what customer service is suppose to look like. My interactions with the Annapolis team were positive and transparent. Many thanks to the team for a wonderful experience.

Ca
Review №88

Hottest place to be tonight is at Porsche Annapolis for Fashion For a Cause. Tickets at the door at 6:30, $115 each. Please join us!

Ca
Review №89

Very courteous. Prices seem better than where I purchased my car. The loaner car was as clean as a whistle. I would highly recommend.

Br
Review №90

Bing Chen was very helpful and knowledgeable, he schooled us on the car leasing game. I am definitely in love with Porsche of Annapolis and their staff!

Ma
Review №91

I absolutely loved buying from this dealership! Bing and the rest of the crew were very helpful and amazing to work with. 10/10 would buy from them again!

Jo
Review №92

Great dealership. Ive used them to buy several 911s. A pleasure to deal with!!

Co
Review №93

Very pleased with Porsche of Annapolis! A week ago I purchased my vehicle with Bing Hui Chen. He gave me many options of different vehicles to test drive and made the process of buying a breeze. I was extremely pleased with his knowledge and being so easy to work with. I was even provided a private office to conduct a conference call in between my purchase. After the sale, I had a problem. You should know that Bing Hui Chen and Steve the (Manager) were excellent in communicating with and were willing to assist in anyway possible. This makes this Dealership and Staff truly stand out as excellent service even after the sale. I am very appreciated for all of their assistance!

St
Review №94

Fantastic dealership, full of a bright, honest and fun team of people. They made the buying experience during a hot Friday afternoon a pure pleasure. From internet sales, to test drive, to negotiation, to finace, to vehicle review, to delivery ... a true team of individuals working together to provide an exceptional experience. They made me feel like family.These guys deserve the Porsche name and reputation. I will buy from them again!!!

Ja
Review №95

As always excellent and very professional staff!!!kudos to Hugo and Jaime in the service department !!!

Ea
Review №96

Porsche of Annapolis very courtesy,polite efficient and most of all patient,the experience could not have been more pleasant.Everyone there so helpful and kind.Need a good experience to go along with your new ride go to Porsche of Annapolis.

De
Review №97

I had a PPI done on one of their used 911s then had my PPI and personal information shared with a bunch of other buyers months later which caused a flood of phone calls from people wanting to know my thoughts...The publishing of my contact details without my consent is a little more than concerning and overall pretty shady.

Da
Review №98

Dropped my car off for EVAP and o2 sensor codes. Received a loaner which is nice & per usual. Few days later received phone call from Hugo E in service stating the vent line for the oil tank needed to be replaced and the total came to $751.35 to repair. I said great thanks. I show up to the dealer and get handed an invoice for $965.10. Perplexed even after figuring in the up charge for the ~$221 part + tax it still didn’t make sense. Hugo then tells me there’s a diagnostic fee which wasn’t mentioned before or at the call and I’ve never been charged one before at PML.Sitting here I’m comparing a work order from PML to Porsche Annapolis and I only see diagnostic fees, shipping charges for parts and “shop charge for repair order-$35” on the Porsche of Annapolis Invoice.Anyway! As I digress. I respect people on their word. Don’t call me saying my totalIs $751.35 then when I show up and I’m hit with an extra $213 ($159) diagnostic fee and $35 repair order fee in which Hugo did not tell me about. He should of called that first time with the REAL total.As a side note we did go back and fourth about being unsatisfied etc and that he would remove that charge that he never told me about but at that point I declined his proposal because if that is what the cost is than thats what the cost is. If I’m going to be mislead and someone won’t keep their word to me than I’ll let that ride on them. The cost isn’t the issue. It’s being told one thing yet showing up and being told another. Your initial word is my repeat business and when that changes despite someone’s offer to fix at that point I already feel as if I’m being cheated and played. So With that. I paid their total invoice and will never return. Unfortunate because Isaiah the sales rep I was working with on purchasing a vehicle was pretty cool but that dealership has lost my business. 1 strike you’re out. Plenty of other dealerships in the area. As well versed as I am in the DMV car scene I’ll let everyone know to stay clear of Porsche of Annapolis. Keep your word and don’t surprise customers who are paying for your dealer up charge. Oh and my battery cover was off flopping around in the trunk for some reason.PROS - my dash cam revealed no unprofessional behavior or aggressive driving while in my car. They did stall it twice. But hey it happens.

Jo
Review №99

Very professional team greets you and handled my service.

Br
Review №100

Great experience on Saturday by all involved: Sales, Finance and Car Prep.

Information
100 Photos
100 Comments
4.9 Rating
  • Address:2016 West St, Annapolis, MD 21401, United States
  • Site:https://porscheannapolis.com/
  • Phone:+1 443-221-6940
Categories
  • Auto repair shop
  • Porsche dealer
  • Brake shop
  • Tire shop
  • Used car dealer
Working hours
  • Monday:7:30AM–7PM
  • Tuesday:7:30AM–7PM
  • Wednesday:7:30AM–7PM
  • Thursday:7:30AM–7PM
  • Friday:7:30AM–6PM
  • Saturday:9AM–5PM
  • Sunday:Closed
Offerings
  • Car rental:Yes
  • Car wash:Yes
  • Oil change:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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