Tom Hamel was great, he showed me how to use the BMW technology. He was very patient and just an all around good guy.

I made a service appointment for an oil change via BMW Annapolis website on Thursday 1/21/21 at 9am for Saturday 1/23/21 @ 3pm. I received an email confirming my appointment on 1/21 and also a text message on 1/22 reminding me of my upcoming appointment. Which is all great stuff, but when I arrived to the dealership on Saturday @ 2:53pm I was initially told by the service rep that they wouldn’t be able to get to my vehicle today because they were closing within the hour and they were already backlogged by 5 vehicles and I shouldn’t of had a 3pm service appointment and he asked me how I set my appointment. He also told me that the auto generated email I get states that the appointment is not confirmed and only good if they have available time. I read the auto generated email and it does not state this at all. Long story short they serviced my vehicle and I was out by 4pm which I greatly appreciated.However I want to make it be known that, this was only my third time getting my vehicle serviced at BMW Annapolis for a vehicle that has about 26k miles. I just felt unwelcome and like it was my fault for scheduling a 3pm appointment on Saturday like I am aware of what is happening in the service department. If the appointment time was a problem, I could have been contacted Thursday/Friday or even sometime Saturday prior to my scheduled appointment time explaining the situation, but I wasn’t. I understand car service departments get busy, and communication is all that I ask with better customer service.

Went in to get an oil change for a new car I purchased. Was advised I diddnt need one yet and to save the money for later. Its not often you come across such honest people and will be taking my BMW there for everything from now on. Thank you BMW of Annapolis

My mother just bought her 3rd car from this dealership over the last 20 plus year!! Bryan is so awesome and all the people here are just straight up and wonderful people!!

They were fast. Jeremy works hard to be professional and courteous.

Came here with my sister to buy a car. Sales staff were nice and low pressure.

Awesome service