user
Garage Door Pros
3864 Trade Center Dr, Ann Arbor, MI 48108, United States
Appearance
Garage Door Pros
Comments
An
Review №1

Started having problems with our garage closing all the way. Made a call to Garage Door Pros. They were out there the next day. They diagnosed the problem, fixed it, and were gone in an hour. Very friendly service. They explained everything they needed to do and why. All for a reasonable price. Would definitely call them again for any other garage door issues. No hesitations in recommending Garage Door Pros if you have any problems with your garage doors.

Gl
Review №2

Basel tried to determine why the garage door wouldn’t close while I was on the phone with him. He sent Justin over the next day (Saturday) when the recommendations didn’t solve the problem.Turned out to be a loose sensor. Didn’t charge me for the service call since I purchased the door from them 2 years ago. Even offered to lubricate the track. Basel and Justin are both friendly and knowledgeable business owners who take pride in providing good customer service.

Ke
Review №3

Their response and professionalism was very much appreciated . My door broke as I was leaving for work I closed the door manually so I could get to work I called them as soon as I got to work and they were at my house within an hour. My wife was home and got them started. They did a temporary fix because parts had to ordered They met me at 8 PM at night because I got caught at work and did the repair. Quick, professional, and the price was very reasonable. Thanks guys for making a tough inconvenience easy to deal with.

JD
Review №4

Unbelievably fast and professional service!I called this morning with a broken spring and an extremely friendly, knowledgeable and professional individual showed up within an hour and fixed it in less than 35 minutes!Thank you for the amazing service Garage Door Pros!

Ri
Review №5

Great service and fair pricing! I called on a Friday they were there on Saturday...2 hrs later...Done! Great experience

St
Review №6

Very fast response AND service. Recognized the problem right away. Very easy to work with and would definitely recommend. Thank you again !

al
Review №7

I was in distress this am. I did a Google search and found these guys . I chose them due to great reviews. GARY came out promptly and was very thorough. I had 2 springs replaced and my door secured with new brackets. The prices were great. I feel very secure recommending you all. Ty so much. This was the best couple buck spent that was not on me personally lol. Ty again

Ro
Review №8

Gary from garage door pros is very good and efficient. He installed my garage door opener quickly. I would highly recommend this company.

Pa
Review №9

Crew arrived within hours of my call to replace some badly worn/broken garage door cables. They were very fast and exceptionally thorough, completing the job in less time than they quoted. Very pleasant experience throughout!

Ma
Review №10

Tremendous quality service from Garage Door Plus. Within 30 minutes from my call, a service rep named Basel Sweilem was at my home. He gave me an estimate at a very reasonable price, and had the job done that morning.

vi
Review №11

Excellent service! Basel scheduled my garage emergency very quickly and he was extremely knowledgeable about newer garage openers! He kept in contact via text messages up until he came for the service visit. He was prompt and quick and did excellent abs clean work!

Ma
Review №12

Fast, friendly same day service. Fixed my garage door replacing wheels and cables, then balanced and lubed door very quickly. It works great now! Reasonable charges with a detailed receipt.

Ja
Review №13

This company came to our rescue. Our garage door stopped working suddenly and it was a simple fix, thankfully. The tech was very professional and knowledgeable. While on site he recommended improvements to our doors to ensure they continued working smoothly and would last longer.

DT
Review №14

I love these guys, they are very honest, prompt, professional and I will use them again if needed.

P
Review №15

Great job. Reasonable price. Answered the call on a Saturday and came out to perform repairs on a Sunday. Arrived a bit early and was done in under 30 minutes.

Re
Review №16

Quick response to phone calls. polite & friendly. scheduled repair in same week.

je
Review №17

They scheduled my appointment same day, gave me a time window they stayed within and the work was done quickly, cleanly, and correctly! I was very pleased with Garage Door Pros. I had both springs replaced and the cost was fair. I would recommend and use them again!Thank you!

Du
Review №18

Great service. Prompt, professional and friendly. We were very pleased.

Da
Review №19

Only place to offer me a service call within one day of my inquiry. Came on time and communicated very well and offered my service call to go towards a garage door motor replacement.

C
Review №20

John came with a small crew and was quick and efficient, resolving my issue. He answered every question and offered valuable advice. John also has a nice sense of humor! Very pleased!!!

Kr
Review №21

Garage Door Pros offer prompt excellent service for a reasonable price. Communication was excellent and the installer of our new system was top notch. Many thanks from a very happy customer!

A.
Review №22

Second time we called them, and they did a great job both times. This last time we had to get the garage door replaced. They did it quickly, and did it well. They were a pleasure to work with.

De
Review №23

So today was the craziest day. Came home garage door slipped off the track and it took hours calling around to find someone to fix it. Garage door Pros answered and sent someone out the same day. Didn’t charge an emergency $200 fee and was super quick. Highly recommend. I was only charged the price of the job. Thanks

Al
Review №24

These guys did a great job with our garage door! We initially called to repair and old garage door opener, but when we discovered the switch board was broken, they recommended many solutions for us. Ultimately, we ended up purchasing a new garage door opener and they made a quick appointment to have it installed 2 days later. They were incredibly punctual and professional. I would highly recommend!

Le
Review №25

I just bought a house and the garage door was in real pretty bad shape and the opener was real old. Called to schedule a time for repair and they were able to fit me in the next day. After the assessment, I decided that the door, opener and frame just needed to be replaced and got a quote within minutes. New door was installed within a few days, took only a couple of hours and works beautifully. Responsive and professional team.

D
Review №26

Both my wife and I where in the middle of placing our home on the market when the garage door went off line or track. To my surprise answer on the phone at 7am and with great understanding they arrived at 11am. I was amazed at the promptness also the courtesy and knowledge of work ethics. This company is on my speed dial...I hope this will continue generations to come. Thank very much.... You have lived up to the Pros...

Ch
Review №27

We had Basal replace our old garage door opener that was fried by a power surge from a lightning strike. He came over and walked through the options and then installed the new door opener a couple days later. Great service and happy with the new opener!

Ga
Review №28

I called as soon as they opened and Gary was there to replace the spring by 10:30.He was very pleasant and efficient. The door works great! Thanks

tu
Review №29

Very good service. Quick replacement of my old opener and full explanation of costs.

Ju
Review №30

Power outage combined with New driver dent, power outage and manually opening the garage door one too many times, I thought the door was toast. Left a message on Sunday morning, and Gary was here on Monday at noon. He said this can be fixed....2 struts, a bunch of tweaking, $375 and 30 minutes - done. Will definitely call them when we need to replace the door and/or opener. Great to have another local company with excellent services to add to my book of home maintenance/services recommendations.

Or
Review №31

Garage Door Pros can out the very next day to install my broken garage door tension springs. The tech was friendly and efficient. He even suggested possible maintenance that the door/rollers and springs will need in the future. Great job

Ju
Review №32

Went to leave house garage door wouldnt open, come to find out after looking at it the center spring broke and both side cables came off, called these guys Kc came out that day had everything fixed in 20 minutes just in enough time so we could still make it to dinner. I highly recommend these guys and will recommend and use them again

St
Review №33

Very helpful. John was very knowledgeable on getting the door to work perfectly after I raised it 3 inches for a new cement floor being done next week.

Mi
Review №34

Very professional and easy to do business with. Initial call scheduled appointment and got instant notification via email/text. Day of visit courtesy call with time of arrival. John and John were quick, knowledgeable and professional. Cleaned up any debris from the service and gave orientation of unit. Very positive experience! Thank you!

Ga
Review №35

Got quick, same day service. Friendly and competent. Didnt have time to price shop, but the service was outstanding.

Ha
Review №36

Garage Door Pros made scheduling a visit easy, they showed up promptly when they said they would and offered an excellent analysis of the problem as well as equally excellent advise on how to fix the problem. I’m super impressed and glad that I called them first. They are definitely a go to garage door company. No question.

Ka
Review №37

Great experience - beginning to end! Basel was very prompt to get me same day appointment and John Hamilton (I didnt get your assistants name) exceeded my expectations. Highly recommend this team. And I am one of those hard to please kind of persons. I am very grateful to have found my new garage door experts.

Ro
Review №38

Garage Door Pros replaced the torsion springs on one of door garages a few years ago, and not only did they do a great job, but the price was very reasonable. The spring on my other door recently broke, and once again they were quick to come out, and fix it! The owner also really seems to care about his customers, and is quick to respond if there’s any issues.

Ma
Review №39

Came home to a broken spring and a door that wouldn’t open. They came out within a few hours even though it was evening by then and fixed it very quickly. Great job, friendly staff and couldn’t be happier with the speed.

M.
Review №40

Excellent service work! Very professional and honest. We will highly recommend them.

Ka
Review №41

My old garage doors springs exploded and the door ripped itself apart. I was very anxious because I store animal feed in the garage, and with no door, wildlife and water are a real threat. I called, someone was out that night, and my brand new garage door was installed by the following day. its also 20x quieter than my old door, so Im geeked every single time I use it. This guy was awesome to work with. Great communication, prompt, friendly and he did really nice work. I have a 2nd door that Im going to have him replace next year, rather than waiting for it to explode as well

De
Review №42

Quick service. Removed old door on first visit, Installed new door three days later. Everything is working great. Better then 2-3 months estimate I got from another company.

Em
Review №43

Nice job. Called on a Sunday and they were here on Monday morning. They repaired the door issue promptly and without issue for a fair price. I will definitely recommend Garage Door Pros to anyone needing service or replacement.

ro
Review №44

Very efficient, personable and professional. John and his helper were great. Will use again

An
Review №45

Professional, fast and friendly repair service. After setting up my appointment I was pleasantly surprised I received a text of when they were going to arrive the day of the appointment.The tech was able to quickly assess the issue and recommend a solution. The repair was quick. Highly recommend the overall experience. Thank you!

Ja
Review №46

Fast, dependable, knowledgeable. We had our garage door opener replaced. It is working beautifully. The repair person made a few minor adjustments that were not part of the installation but had an impact on the opening and closing of the door.

Ru
Review №47

Called about springs on garage door Sunday morning was done with job before noon KC was very polite and professional I recommend using this company for any issues with your garage door

Xi
Review №48

They always have someone pick the phone or call back immediately. They came very fast to solve my problem. They give good advices, which helps me save money. I got new garage door instead with reasonable price and the job was done nicely.

Ad
Review №49

Excellent service. Our garage door was damaged beyond repair and the team at Garage Door Pros responded the next day by installing a cost effective replacement that looks great and is safer. We are very happy with their work

Ne
Review №50

My garage door was hanging on one side up and they came out the day it happened and they fixed it the next day and I got a new door installed and very grateful that they took care of me the next day. Highly recommend Thank you!!!!

St
Review №51

Our technician, John, was very knowledgeable, efficient, and friendly. He ensured the installation was completed to our satisfaction, took the time to explain how to operate it and suggested ways of efficient use. I highly recommend them.

Su
Review №52

John was brilliant in getting my garage door operating. I would not hesitate at all recommending Garage Door Pros to family and friends.

Ma
Review №53

Super fast service! We called in the morning and they were able to come out same day. Very professional and they were able to fix the cable on the door and rebalance in about 15 minutes. Really great service. Would highly recommend.

jo
Review №54

Theyre awesome! Came immediately and had the job. Great and honest group. I will surely recommend you to my friends and family. Thanks

Le
Review №55

Scheduling was very quick and efficient. Text message updates for appointment and when they were on their way. Prices were reasonable and the work is guaranteed. I would recommend to anyone in the area.

Ka
Review №56

Basel was knowledgeable, honest, efficient, and a pleasure to meet. Will definitely be coming back to garage door pros next time I need help.

Vi
Review №57

I had to replace broken torsion springs and called Garage door pros to see if they can do it the same day. Yes is the reply.. Within 2hours, Basel came and replaced the springs. He did a good job and the door works as expected now. Appreciate the quick response and the good work.

Na
Review №58

We found this company through a Google search and they have repaired our door twice in 2 years. First with the new opener and second with adding on a support bar to extend life of the door. Their price point is reasonable and customer service is excellent.Justin was the service technician on both service calls. He arrives within the window time, communicates his repair recommendation, completes the repair with ease and in a timely manner. Thank you for making this repair process convenient for our Family.I highly recommend their services if your Garage door needs repair.

Ra
Review №59

Great service. I had put in a home warranty claim and had difficulty getting a hold of them at first, but once I was able to, they quickly came out (same day) and repaired my garage. Very professional company.

Br
Review №60

Earlier this week was my second time booking this company for a job. The first time was a few years ago. The reason I called them back this most recent time is because, during their first visit, I mentioned what a previous company told me I needed to get done to my garage door, but GDP told me that it wasnt necessary. It was only a $100 job and its something they easily could have told me was required just to take my money and I would have not been able to tell the difference. Instead, they chose honesty. This most recent experience was more of the same. My garage door isnt in the best shape, but the technician fixed the specific issue I called about and gave me some tips on what to expect in the future and what would be most cost effective long term. The bottom line is this is an honest company that will not overcharge you and who also does great work. Highly recommended.

Ra
Review №61

Garage Door Pros arrived at my home unbelievably fast! The tech was knowledgeable, professional, and courteous! Based on my experience today, I highly recommend this company!

Mo
Review №62

They are truly a 24 hour service center. I called at 1100pm & at 8:45am the next morning my door was repaired. Courteous, great service & good price!! Highly recommend

To
Review №63

I have used this company a couple times now. Both times they were super responsive and their communications system is very efficient. They did great work, first installing a new garage door opener, and then performing emergency repairs on the door itself. Their price was in line with another quote that I received for the opener?

Se
Review №64

Highly Recommend Garage Door Pros! Basel was great and did extra as far as details in setting up our new garage system.

Sh
Review №65

Garage Door Pros get an absolute two thumbs up! They were professional prompt and had the job done within 30 minutes. After a frustrating phone call to Sears warranty department, they couldn’t have anyone out for days.Garage Door Pros came out the same day, having necessary parts well stocked not blaming the Pandemic for their lack of parts, workers etc!Very pleased with their courtesy, friendliness and the job well done. If you ever need repair of your garage door, don’t hesitate… these guys are the best!

Da
Review №66

The spring on my garage door broke with my car stuck inside. I called other companies but couldnt get anyone to come out for days. I found Garage Door Pros and they were able to come out that same day. The technician John came, accessed the issue and gave me repair options. The repair was quick (under 30 min) and the price was good. Would definitely call them again for my garage door issues.

Ma
Review №67

Great jobs pros got the job done quickly and we love the new garage opening system. keep up the good work!

D
Review №68

Exceptional! Our technician John H and his partner came out, gave honest assessments and solutions, and fixed things up very quickly. They were great to work with.

Mo
Review №69

My garage door supporting broke and we were locked out. I called Garage Door Pros and they were at my house the next morning. Their tech was very professional and did the job in few min. Seemed a bit pricey but I dont have any prior comparison. Id recommend them for their services.

Ri
Review №70

Garage door pros did a great job at a fair price. The installation was quick and went smoothly. The door works great and I would definitely recommend garage door pros.

Sa
Review №71

Very satisfied with their service. I called them Sunday evening because my garage door wasn’t working, they picked up right away and were able to schedule a visit the next morning. They showed up on time and fixed my issue within 20 minutes.

To
Review №72

Great experience with Garage Door Pro! Basel responded to our service request the same day providing estimates for both repair and replacement. He walked us through the pros and cons and had us in a new opener the next day! Would definitely recommend!

js
Review №73

Took less then 2 hours to get someone here to fix the spring on ourgarage door on a sunday morning, awesome job

ka
Review №74

When I reached out garage pros for my broken opener, Basel fixed an appointment immediately and installed the new opener next day. The work is done quickly at a reasonable price. They do quality work and are very good. I would recommend them!!

To
Review №75

Garage Door Pros are prompt, courteous, the work is done quickly and at a reasonable price. I wouldnt even consider using any other service when it comes to repairs or installation of my garage door. Put simply, they do good work and are trustworthy.

Hi
Review №76

I found this company on Angies List a few years ago. Theyve come out to take a look at our doors twice now. The first time was sometime in 2016/17 - they sent someone the day that I called and it was a quick fix for a reasonable price.This time, they were able to fit us in the morning after I called and were able to replace our opener on the spot after a consultation about our issues. They showed up well within the window they gave us (between 10 and 1, and showed up around noon) and completed the job within an hour. All three of the men Ive dealt with have been professional and friendly. I will continue to use their services any time we have door issues. Highly recommend!

Er
Review №77

Very happy with them. KC was very professional. I really appreceate that he called to give me an ETA. He also gave me some great prevenative maintenance advice to ensure the door mechinisms will last.

Hi
Review №78

Of course the garage door spring breaks as we are trying to leave town! Called at 5pm and has the entire Fix completed by 9 am the next morning. So impressed with the responsiveness, communication along the way and work that was done.

Mi
Review №79

Excellent service and professional, polite, and timely.I called last night and my call was returned before I could leave a message regarding my garage door with a broken spring.Justin arrived when promised as well as a text letting me know he was on his way.Problem was fixed promptly.If you have a garage door issue I highly recommend Garage Door Pros!Service with any specialty during the pandemic has been an issue with many different providers, not Garage Pros as they have figured it out!Thank you!Mike

Li
Review №80

My garage door broke just as I was leaving the house. Called Garage Door Pros and Basel arrived within 1 hour, replaced sensors and gave me 2 new remotes (at my request). He completed the job in approx 20 minutes. Very nice and professional and entire bill was much less than I expected. Very grateful to them and I highly recommend

So
Review №81

NOTE: Changing my 2 star review to a 4 star review. The owner Basel seemed to really care that I wasn’t happy and made sure to send someone out to fix all the issues I had. He made no excuses and was only interested in my satisfaction. The guy who came out the second time was Justin and his work was superb. Basel called me afterward to make sure I was happy. I was very happy- and thankfully I was off work and didn’t need to leave my job for this second go around.I would just warn against two things- be sure you’re there when the work is being done and call the owner if your not happy before you pay. KC, my installer, cut corners, insisted he had to, and installed in a way that just wasn’t right. I’d be weary of him. But Justin and Basel were great and I have confidence now that Basel would take care of my concerns. A company is only as good as how they treat an unhappy customer and it was refreshing to see Garage Door Pros really do care.Previous review: Booking was quick so that’s the one plus. The negative is the installer KC complained that a car was in the driveway when he never asked that no cars be in the drive (I was away from home so couldn’t move it), one of the tracks was very dirty for being brand new and I had to get up there on a ladder and clean it myself after the fact so there wouldn’t be issues, the garage door makes a loud screechy noise when opening and I texted KC and he didn’t respond, and worst of all he installed the garage door opener without the plastic caps that go over the lights on each side because he used some wood to hang it that was there from the last opener which was a different size. The metal pulley also touches the garage door when it’s completely open because it’s not level so who knows how long that’s gonna wear on it and create a problem. I complained a lot to KC about the opener being installed like that but he refused to do anything about it and said he had already spent 3 hours on my job when it normally takes 2. He stopped responding to my text and then the company asked for a review so here it is. I stated in an email it wouldn’t be a good one because I wasn’t happy but got no response. They take your money and go- whether your happy or not. My advice is you can do better than Garage Door “Pros”.

Br
Review №82

Had a great experience with Garage Door Pros. Gary knew exactly what the problem was and was able to fix it in a timely manner. Would definitely recommend this company if you need any garage door repairs.

Sa
Review №83

Excellent service. Very happy with the work done and the company and staff.

Th
Review №84

We called first thing in the morning to get an appointment scheduled to get our garage door fixed and they came out the same day. Their price was very reasonable! Would definitely use them again in the future

Ev
Review №85

Excellent job, had an emergency and they were able to come out the same day to help repair the door so it didnt fall on anyone. Arrived when they said they would arrive, were courteous and repaired the door quickly.

Ka
Review №86

Very professional, honest, and fast service. Everything was explained with no surprises. Thank you so much!

Li
Review №87

They came the same day we called them, they were very professional and had replaced the spring on our garage door, cleaned up, and were on their way within an hour! Very easy to work with and very knowledgeable, I definitely would use them again!

St
Review №88

Gary Hall from Garage Door Pros LLC was outstanding. Came out to repair my garage door within hours of calling.Quick, efficient, and courteous. Fair price as well!!I would highly recommend !!!!

Cl
Review №89

This company is awesome! I had a garage door replaced a few years ago, now I needed assistance in reprogramming. They are friendly, punctual and the price is right. Thank you, Basel and Justin!

Ti
Review №90

Great Job! Called three companies when my garage door tanked. 1 Scheduled me out over a week. 2nd never returned my call.. Garage Door Pros gave me a window of 12:00 and 2:00 at 11:00 am and were there by 11:50 and done 30 minutes later. Cant beat that service thank you

bi
Review №91

I had them come and look at my garage door, the spring on the side of the door had broken, when they arrived they told me how dangerous the old springs were and suggested I look into a new door ( I will in the future). He replaced the springs and programmed my remote for me great company

Bi
Review №92

This was a tough heavy older door the guys needed some extra time but did a great job and went over and above to do it right.

Vo
Review №93

These guys always do good work. They are pretty fast and thorough...Thank you..

Ch
Review №94

Our garage door spring snapped. I called and the Garage Door Pros came out quickly and took care of it. Great service.

Ro
Review №95

Fast response, diagnosed problem quickly, reasonable price, would recommend to others.

Ma
Review №96

I contacted Garage Door Pros twice. Once they replaced the garage door opener, and a few years later, the spring. Both jobs were performed quickly and professionally.

Bi
Review №97

Garage Door Pros were very helpful in meeting my time crunch needs. They got the job done when I needed it done and did a good job. Their communication was first rate throughout the process.

Te
Review №98

Garage Door Pros were very timely and informative as to what needed to be done. Great guys to work with.

He
Review №99

Justin got to my house right on time and had my garage door fixed within 20 minutes. He was great! I called on a Friday and they were there Saturday by 2pm.

Da
Review №100

Excellent service and friendly and competent installers. Had old door, brackets and tracks off and new installed within two hours. Highly recommended.

Information
58 Photos
100 Comments
5 Rating
  • Address:3864 Trade Center Dr, Ann Arbor, MI 48108, United States
  • Site:https://garagedoorprosmi.com/garage-door-repair-ann-arbor-mi/
  • Phone:+1 734-904-4700
Categories
  • Garage door supplier
Working hours
  • Monday:Open 24 hours
  • Tuesday:Open 24 hours
  • Wednesday:Open 24 hours
  • Thursday:Open 24 hours
  • Friday:Open 24 hours
  • Saturday:Open 24 hours
  • Sunday:Open 24 hours
Similar organizations