First vehicle I test drove smelled like an old motel room and the mileage was way over what was advertised on their website. I then test drove and purchased another vehicle that is in very good shape barring a couple minor cosmetic defects. The salesman I worked with was a young kid that had to ask about everything before moving forward on any step in the purchasing process. After the sale I have tried to get in contact with my salesman and the finance team to with not much luck. They do have decent pricing but be wary of the experience with the staff at this dealership, I will not be looking at their vehicles ever again in the future, no matter what kind of deals they have.

I was really in a bind and this dealership was truly a lifesaver! I live in Illinois and I was coming back from a Cedar Point weekend when my car broke down just over the Ohio border toll stop. This dealership was the closest, so I had it towed there. It was a Sunday, so I had to leave it overnight and had my friend who I was vacationing with drive me and my children home. They were able to resolve the problem with a simple diagnostic investigation with ended up being a minimal expense and I had my car back just a couple days later with the help of another friend on his way home from a job site. He was able to easily work with the dealership and drive my car home for me, because I was able to pay over the phone. It was the best experience I could have had, given the situation I was in. I am forever grateful! Thank you!

Excellent customer service and their communication is decent. The only issue I am haven at the moment is its been almost 2 months and two payments in and still have not got our 2013 ford f150 we bought. It is understandable that it is a used vehicle and they are doing what they can with what they can. We are just ready to get our vehicle we bought home.

If I could give zero stars I would. We went to purchase a vehicle on Saturday after communicating all week about a vehicle and the price of it. We thought it was too good of a deal, but we reached out to a sales associate who confirmed the price of the vehicle and we made sure to ask that it was that price without any rebates or special promotions. He confirmed the price of the vehicle. After we test drove the vehicle the sales associate put down the asking price of the vehicle which was $5,000 more than what was discussed. Then we mentioned about the email and the sales manager and sales associate both said that deal was if we qualified for the rebates and promotions. We were extremely unimpressed at this point, but continued to sit and listen to what they had to say. We told them we would have to think about the vehicle due to price and what we wanted to pay for a vehicle per month. Even after saying that the sales associate wanted us to talk to the financial services department. We listened, but stood firm that we were just going to have to think about it. On monday, the sales associate called and let us know he had other vehicles for us to look at. We told him we went another route and he hung up on us. I would not recommend buying a vehicle due to poor communication and customer service.

My wife went and got a 2014 ford explorer right out of the gate the exhaust broke on the test drive and the vinyl door panel on drive side was coming up so the dealership said they would fix it. 2 weeks go by and finally they get the exhaust piece in and get it fixed. They brought it out to where we live and when they pull in the drive the caliper were smoking on the driver rear so we took it back to them. They replaced the PASSENGER side caliper. I notice when it got home. My wife called and told them and they ignored her snd said it was fine. So we started driving it didnt even have it a full week and we were going down the road and had the brake shoes for driver side caliper fall out going down the road so I went to auto part store got caliper bracket caliper and brakes and some tools bc we werent close to home and changed it myself along side the road. So we called on Monday they said well you bought it as is and said we will give you half of the money back on your parks even tho they were supposed to replace it before we took possession plus the inside of the car with the vinyl was never fixed will never e!!!!!!!ver be doing any business here again

Connor was helpful and texted me back im a timely fashion. the ford credit application wasnt too dificult and they had it ready sitting out front with a full tank of gas and was able to answer all my questions. Ford has the best lease plan that blows the competitors out of the park.

Michelle and her team did a great job getting us into our Ford Escape! She did thorough research to find us the right car that would suit our needs. She is very efficient and organized, and we test drove a few cars, and went home with the car that same day! We were very pleased to work with this dealership.

Currently working with the dealership, initial experience very good.

The sales team and financial teams were amazing!! Definitely, coming back to do business again!

Great place to buy a car. Handled everything great and the sales agent garrison was extremely helpful and willing to go above n beyond his duties to take care of us. Will deffinetly buy another car her with garrison again .

Went and got what I wanted no fuss. First time buying anything so new and certified. They treated me right.

The overall exp was fine. however, dealer did not explain any of the features and I am now reviewing the owners manual to see what all the bells and whistles are about and how to use. Finance guy was good. couple of questions are still hanging out there. Two bad paint spots but thats not dealers issue. hope that is not an indication of Fords quality.

Garrison Snyder is best sales representative Ive ever worked with. Has worked hard to go above and beyond to make sure my expectations are met. Hands down wouldnt want to buy a vechile from anyone else.

I worked predominantly with the folks at Harold Chevrolet, but my car was purchased from Harold Ford as it is a Ford Escape. Overall, a great experience with both dealerships. They were able to take me from an unmanageable situation to something completely manageable and made the experience worth my time and money.

I took my new Ford ecsport back for its first oil change they were very quick and they did some things I didnt expect, they washed, dried and vacuumed. I was pretty happy since that was going to be my next stop. I would definitely recommend Harold Ford.

By far the best dealer experience I have ever had. They took the time to make sure that I got into the vehicle I wanted. When it came time to sign papers, a salesman who was not part of our deal, offered to let our kids play and color at his desk! Michelle was friendly and attentive. The whole process was fantastic!

Had an amazing experience at Harold Ford working with Jose and Cody to close a deal on a 2020 Shelby GT350. Drove over 3 hours to pick up the car and it was a very painless process. Highly recommend them!!

I took my truck here for service last June. I was disappointed in the diagnostic as they didnt address my biggest problem. I have a stutter around 40 mph. When I got in my truck there was a burger king wrapper crumpled up in my cup holder. I decided to give them another shot. I prepaid at drop off so they could leave my keys in the truck for me as I dnt get off work until after service closes there. I go for my truck and spend 10 mins searching for my keys to no avail. Im lucky the salesman were still in or Id not gotten my truck back until the next morning. They are over priced and didnt follow simple instructions. Over all I was not pleased

Did good work. A little pricey but who isnt. Coffee machine is weird but tastes good

The work was top notch! Everything I needed was addressed. I was advised of things that will have to be taken care of in the future. Great customer service!

Excellent dealership ! Got oil change on my 2018 F150 Limited. Waited in their large and comfortable lounge area. Had great conversation about cars in general with sales guy Garrison. Just a great experience !

We have been looking for a car for a few months. We found a vehicle online and we got a good deal. First purchase we have ever done with this dealership.

After the sale, they simply move on to the next. I would not recommend.

Michelle and the team here are great. They got me taken care of. Michelle was friendly, knowledgeable, and prompt. I was in a time crunch and under stress due to my work schedule and my auto rental up in two days. Everything went smoothly. I was in an out with a Ford Escape today. Test drove it the day before. Thank you Michelle!

Excellent Customer Service. Very Professional.

Bought a new Ford Edge from Harold Ford today and can’t express enough what a great experience it was from pulling into the drive, to the trade in process, to the final paperwork, down to pulling out with our brand new Edge and returning home. Cody and the rest of the employees were such a pleasure to deal with. You couldn’t go wrong purchasing a vehicle from them.

The staff and manager at this dealership were incredibly gracious and kind to my family. We were on our way to vacation at the Sand Dune State Park and were towing our RV when the head gasket in our 2006 truck blew up. We were able to get to the closest Ford dealership (which happened to be this one). They let us pull in and set up our RV while my husband went to get a different truck. The manager came and checked on us. She offered water, drinks, or the use of chargers or restrooms. They made an already dreadful experience bearable. If we lived in the area, we would definitely recommend this dealership!

Garrison was great to work with. We had a great experience, it was definitely worth the drive!

This is long overdue! I want to personally say THANK YOU! 💜 to KIETH AND KRYSTA in Service at Harold. I have had every need met by Kieth in service and have built a TRUST in a car mechanic, I have never had before. Now I have had the privilege to experience TEAMWORK and COMMUNICATION with Krysta and Kieth. They have worked great together and has helped me out with scheduling due to my work and family schedule, including courtesy rides. Amazing support for my mind when faced with an unpredictable car repair need. Please give this TEAM a shout out! To the anyone in doubt, I suggest Harold Ford Service for your car repair needs. Right now with times being unpredictable I believe you can put your trust in this team.RobynFrom Sally Beauty Angola

I enjoyed working with Hunter Trine when purchasing a 2017 Ford Fusion. He was knowledgeable about the vehicles that they had on the lot and pointed out several features that I was not aware of. His communication was excellent and he was very enthusiastic about his job and making sure I had all of the information I needed. I look forward to doing business with Harold Ford again in the future.

I had a great experience on leasing the Edge. I was greeted by Michelleupon entering the dealership, she was helpful, listened to what I wanted on the vehicle. Everyone working was friendly and seemed willing to help eachother. Would definitely refer Harold Ford to family and friends.Didnt experience with the previous owners/salespeople.

Kyle PiriService ManagerZach DeWeerdtService AdvisorHarold Ford830 E Maumee StAngola, IN 46703Dear Sirs,It’s not often that we have experienced car problems while traveling and it is everyone’s nightmare to have a breakdown while on the road. Fortunately for us we had our breakdown near your dealership while traveling from home, Ann Arbor to our daughter’s home in Chicago.Our original plan was to leave the vehicle (2010 Ford Edge) with you to be repaired, rent a car and continue to Chicago and pick up our car on return to Ann Arbor. However there were no rental cars available.As a result your efforts to repair the vehicle without delay and get us on our way “saved the day”.You were reassuring, professional, courteous and extremely helpful for which we are so grateful. Please send me a customer evaluation form so I can give you the highest commendation permitted.Sincerely,Richard TaylorAnn Arbor, [email protected]

New building. Knowledgeable mechanics. Nice people. Good selection

I drove over an hour for an amazing deal and to work with amazing friendly people! Robert Potts was my salesman and I highly recommend him!

Worst dealership I have ever purchased from. They Have zero regard to customer service. I went through this dealership to get a bed liner done at line x. The day I purchased the truck I was told that they would contact me when they set up the date for the line x bed liner. They told me I would get to drive a loaner vehicle while mine is in the shop. Over a week goes by and they have failed to set up the appointment. I had to go into the dealership and tell them to set up the appointment. They then finally set up the install with line x and made me wait another week. The day of the bed liner install I contact this dealership and they tell me they won’t have a loaner vehicle ready for today. They told me if I didn’t get the liner installed today it would be another 4 weeks or more for the next opportunity. They said I would get my truck back by the end of the day and they were going to have a guy from their dealership take me home after I dropped it off at line x. I dropped my truck off at line x and they had someone bring me home. 8 hours go by and they did not contact me with an update on my truck and now I’m stuck at home with out a vehicle. Theses people only care about you up to the point you sign away your soul on their contract.

Nice guy even nicer Bronco!

Buying a vehicle was a very good experience. The staff was very friendly and helpfull. I believe I got a good price on a the vehicle and it was just what i was looking for. Overall i was very satisfied. They did not push, just very helpfull. I would buy there again.

Harold Ford has a great service department. Way to go Ask!

Fantastic buying experience, Hunter worked hard to get me the best possible deal on my new 2019 F-150 and I couldnt be happier.

Everything was completed online, tremendous time saver, and working with Hunter Trine was great. Would recommend anyone looking to buy a vehicle in the NW Ohio, SE Michigan and NE Indiana area, give Hunter a call.

Cody went above and beyond to locate the vehicle I wanted. Dealership looks great too!

Had a great experience purchasing a clean late model used Mustang for my daughter at Harold Ford.

Garrison made sure we were taken care of. Great customer service by all.

We were very happy with the service we received from Terri New, the service manager. She was very friendly and knew her stuff. We got in early for our appointment and she helped us get some money from the tire company for the tires that wore out too soon on our new Escape.

Hunter was absolutely wonderful! Very knowledgeable, friendly and all around pleasant to work. Very nice dealership and great staff!

Excellent service from John ONiel. Top notch in sales. Hope to work with him again in the future.Thanks John

Very nice dealership with very nice people but the name and ownership has changed.

I bought an elantra from them where they charged me 15% interest so I had to refinance it and got 4.5 %. Then I go to wash the car and find a dent on passengers side that the never told me and because it was night time I didnt see ot and 2 months later iam still waiting for them to fix. Now iam at a brake place paying 500 for for new rotors because they only put new pads and they had to of seen all the rust on rotors. They suck, Ive had car 2 months!!!NOW ITS MAY 5TH STILL DONT HAVE DENTS FIXED. I CALLED THERE 4 TIMES TODAU, AND CODY MIKE, AND MICHELLE WOULD NOT EVEN PICK UP THEIR PAGES, WHAT CUSTOMER SERVICE!!!

Michelle is excellent sales person, she went above and beyond to find me a perfect vehicle, shes knowledgeable and efficient.

Nice Job, even cleaned my truck!!

We were on vacation in the area when a tail light went out in my truck. I stopped in to get a new bulb. Since I didnt have any tools with me I asked if one of their service techs could install it. They were tied up on other jobs but Brian from the Service Counter offered to install it for me at no charge. Even though it is a simple job I didnt expect them to do it for free. The fact that their service didnt end with just selling me the part meant a lot. Thanks!

One of the best dealer ships I have ever done business with. I felt like they were the most honest sales Personnel that Ive done business with

Excellent service.

Not sure yet, just got my truck took in their to get new engine put in .Cant wait to get it back.

The service department is one of the best in Angola, they really take care of you. Brian Boyer is honest and Keith is a superstar

Went in for a part for my car, new dealership looks very nice. Although that part was out of stock there, they were very helpful in getting the part number and checking the availability at another dealer. Got exactly what I needed.

Taken great care of me the last couple days! And the new building looks amazing!

They have really made their service department top notch in the last couple months!

Rather youre a customer or an employee at Yoder Fuller Ford (Angola) or Yoder Ford (Garrett) you become family. Other dealers may say that in the area; but I never felt like I was. This is the place. Check it out for yourself.

I went in to purchase a key fob for a Lincoln SUV. I made at least 5 phone calls after my initial visit to the dealership and never got the key ordered. Decided to go to another dealership in a nearby city and had the key ordered that day and for a much lower price.

Quick and clean service

Good very nice to deal with, this being the second vehicle purchased from them in one year

What a dealer. I searched all over for my new vehicle. Ft.wayne dealers tried nickle and diming me on a mid model but keith and his partner here at yoder fuller ford got me into a fully loaded model for almost $5,000 cheaper. This place is top knotch i wouldnt go anywhere else.

Just built a new building looks very nice!

Had a wonderful experience here today, Sales and GM were fantastic to work with. Couldnt be more happy with my new car!

Handled my recall quickly.

Thank you Harold’s for all you do in The community and all around the region!!!!

Very friendly and helpful

The detailer is literally the best

They sold a car that was wrecked twice and they changed the title so it didnt effect it

Honest and Helpful

Great

Very nice dealer