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Auto Use Cars
39 Haverhill St, Andover, MA 01810, United States
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Auto Use Cars
Comments
Je
Review №1

I just bought a 2018 Honda Crv and Mike and Jake made my experience easy and satisfying. Had a problem with my car and they took care of it right away. I would recommend this place for anyone that is in the car market and looking forward to make future business.

be
Review №2

I recently just leased my second vehicle with Auto Use. I do have to say that the service, friendliness, and professionalism that Justin Rodriguez offered was truly remarkable. He in no way was at all a pushy salesman and knew exactly what I was looking for. More salesmen like him are needed! First impressions are always important and he sure did a phenomenal job at it!!

He
Review №3

Seth is the best!!!!! This is my 4th car between me and my spouse with him as the salesman. All sales were pretty easy and smooth. Sasha is so patient and nice as well. Their customer service is great and appreciated. Also all my cars have been good cars. No big issuesHeidi Lavin-Siguenza

Ka
Review №4

THANK YOU JUSTIN AND MIKE FOR THE GREAT CUSTOMER SERVICE. AND SPECIAL THANKS TO SASHA FOR BEING SO KIND AND GREETING ME ONCE I WALKED IN!! HIGHLY RECOMMENDED!!!

Iv
Review №5

I wanted to take a minute and acknowledge Justin Rodriguez as he made it a very smooth transition from beginning to the end. Justin is extremely genuine and far superior of a great salesman. I’m extremely fortunate and pleased with my finding. Thank you again for your hard work and dedication.Ivone P.

Ge
Review №6

Justin is the best. Everyone in the company is always on top calling in once in a while to check on the car. But we had our up and down way back from top line but he’s the best. He make everything work for me to get my jeep and I’m in love with it I would recommend everyone to buy car with you Justin

Ao
Review №7

I had the pleasure of having Justin as my sales associates. He called me the next day after i inquired about the car. It was a Range Rover 2011. I checked it out and ended up buying the vehicle. The process was simple and Justin texted me with updates regularly, up until I drove home with it. About a week later I heard a knocking noise and called autouse, they didn’t argue, question me or blame me for the noise. They simply stated they will take care of it. And in one day the car was ready. And the repair was not cheap. Trust me. Thank you guys! A 3 weeks later and the car is running smoothly.

Mi
Review №8

I couldn’t be more happier with the service I received with Justin he went above and beyond to make sure I was happy. Made this dream come true for me. As it was my first time buying a new car. He was very fast and straight forward with everything. Excellent service would definitely recommend him for your next purchase.

Me
Review №9

Justin was the best salesperson I’ve ever encountered. He was polite and very attentive. He made the process as smooth as possible and delivered my car to my house. I will highly recommend him to friends and family.

El
Review №10

What can I say about Andover Auto Use? Well they have always gone above and beyond through all these years. To my surprise this time around I found myself with sales agent Justin Rodriguez. A young man that is in it for helping meet the consumers needs and getting them in the right vehicle. If you are in need of a vehicle I highly recommend you reach out to Justin Rodriguez at Andover Auto Use.

Ju
Review №11

Justin was an AMAZING help! I totaled my car and within a week he helped me to get into a new one! And let me just say I love it so much more then my old car! Thank you so much Justin!!!

Ar
Review №12

When you guys go here ask for Justin he hooked me up and made sure i was taken care of, hes good peoples.

Am
Review №13

Was just there Justin was a great salesperson helped me get the car I wanted highly recommend this place if looking for a car thank you again for taken the stress of getting a car out the window was pleasant and knowledgeable thank you thank you thank you great dealership 🤩🤩🤩🤩🤩

DO
Review №14

I couldn’t be more happier with the service I received with Justin! He went above and beyond to make sure I was set with all the car fax etc. I got the car less than a week what can I say a great guy also will have you set with any budget workable with what car you want go gettt at him!!!

Su
Review №15

Justin did a great job helping me out and finding a deal that worked for me on very short notice.

Ja
Review №16

There’s this common misconception about auto finance companies and how they’re strictly business and never personable. They seem to only care about the transaction and never the client. Too often an inexperienced person walks into this atmosphere and winds up getting into a situation that is harder to come out of then it took to get into. With that being said my spouse and I being young were skeptical and expected the process to be just that. Nonetheless we persisted and decided to look into this option further and let me just say now .... that wasn’t the case at all. In fact we were greeted by a lovely young lady named Sasha upfront and immediately directed to our also very friendly young rep Justin. It sounds funny, but I emphasize the company including younger floor members because going back to that misconception... older reps and these companies typically gray out areas on the contract and seem to essentially trap the inexperienced by brushing over the fine print... right? Well this was not the case. No matter the question big or small Justin had the ability to answer. He even understood something no one else could and that was understanding how tough it can be in your early 20’s diving head first without the proper knowledge on the ins and outs of financing a car and what that entails! This really put us at ease. Justin was transparent with every detail including the importance of certain aspects on the contract we should really be paying attention to. He wasn’t shy on providing his fellow younger new clients some trustworthy advice that will help set us as young adults up for success going forward. It’s been a pleasing experience. Our expectations were low and Justin knocked the ball out of the park. Auto use works with you and really cares for their clients no matter the age and how much you carry in your pocket. I have had no problems thus far and intend to keep it that way. Thank you Justin! We look forward to keeping this experience a seamless one!

Ka
Review №17

Justin was amazing, super helpful and knowledgeable! Love my new car !!

DE
Review №18

My experience with Auto-Use, has been nothing short of amazing! There professionalism, the respect, and most important, customer service is #(1).Ive dealt with many auto dealers, many company’s, (Joseph), my sales agent, acted in the utmost professional manner. Not only did he move heaven and earth to make it happen, he has stood by my side during the entire process. I was very reluctant to use the company after many bad experiences, the folks at Auto Use have truly changed my perspective on how things should be done. Joseph handled my concerns with respect and was very patient with me...that’s almost an impossible task as my schedule is crazy. He is the example of what a professional should act like.The auto techs, Steve and the rest have been amazing with there prompt service, awesome attitude and understanding towards myself and the vehicle. I love my truck. I never give reviews, but these guys deserve my opinion and respect.I hope to continue building a good relation with the folks at Auto use.Thanks for all you help and support-you are the standards!!!Best,Denny CurtisCurtis Co.

Ma
Review №19

Honestly, I think other dealerships can use a few lessons. Seth your awesome, and every dept I have dealt withare the same. Customer for life.

Mi
Review №20

Had a very good experience with Seth there today as we ended a lease on a car for my father who is disabled. Seth was courteous, kind and really helpful to my family. Sandra was great too as we had a few questions when my Dad was in the hospital a few years ago. Thank you!

Ad
Review №21

My experience here was great! Joey helped me find a great car with exceptional customer service.

Ja
Review №22

Out of 7 cars has I never felt so comfortable buying from this location Seth, is the best and very helpful, never felt any more comfortable, they not like other dealers where they want To sell you any car weather you can pay for it or not, Auto use finds the perfect one ... thank you

Ne
Review №23

Seth is amazing I’m on my second year love my Honda Accord

Lu
Review №24

Jose did an amazing job with our sale. We came in on a Sunday afternoon and received my car on Wednesday. Extremely helpful and courteous. Thank you so much for the great service!!

St
Review №25

Had a really good experience purchasing a car through Jose there professional they return youre calls .They help people with no credit or bad credit .Ten ten would recommend.

Ly
Review №26

Need a good car go see my boy Jose he is the man thanks for your help today

An
Review №27

Me and my husband are in our 2nd car from auto use and we are going to go in and get a 3rd o e soon

L
Review №28

Recently went here and had a terrible experience with someone I believed was named Mary. Had a rude attitude, extremely unprofessional, and overall a terrible experience because of her. She gives the place a bad look. Im not sure why she is employed here, I wont be returning because of my experience with this person

Ke
Review №29

I can never contact some one from this company I hate it

Sa
Review №30

Clean and professional

Mi
Review №31

They sold me a stolen car and now wont return my phone calls

Information
19 Photos
31 Comments
4.3 Rating
  • Address:39 Haverhill St, Andover, MA 01810, United States
  • Site:http://autousecars.com/
  • Phone:+1 800-255-0660
Categories
  • Used car dealer
  • Car dealer
  • Car finance and loan company
Working hours
  • Monday:Closed
  • Tuesday:8:30AM–5:30PM
  • Wednesday:8:30AM–5:30PM
  • Thursday:8:30AM–5:30PM
  • Friday:8:30AM–5:30PM
  • Saturday:8:30AM–5:30PM
  • Sunday:9AM–2PM
Payments
  • Checks:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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