They were so kind and professional. They did a great job on my car. Ill definitely go back and recommend to other people!

Great service again. Need a part so Ill be going back. Friendly and personable treatment makes me feel at home.Adam, Eric and John (listed alphabetically because rating them by order of awesomeness would be too difficult) are clearly the well oiled cogs that make the Mitch Smith Auto machine run so smoothly.This is the only place I feel comfortable enough with to leave my vehicle for the service needs I cannot perform myself.

I was traveling from out of town to see a used car and had these guys do a pre-purchase inspection. Definitely my most positive experience with any auto service. From the moment I made the appointment I felt assured they’d give me a good idea what I was getting into. Place is clean and was easy to wait while they checked out the car, even had a phone charger for me. From the waiting area I could hear other customers paying and saying what a good experience THEY’D had. Dan who I was dealing with was really thoughtful and spent time going over what they found out about the vehicle. Didn’t feel rushed and got great advice on how to proceed. Felt terrific having that info going into negotiating a price. Only sorry I’m not local to do more business down there road.

Just scheduled my appointment today but was very impressed.The business looks amazing and I took a tour of the entire facility with my service writer.I cant wait to go back to my appointment and see more.

Not very happy with the service I received. I took my 2005 Mercedes E320 with 110,000 miles here for a tensioner Pulley and Idle pulley replacement. I was on my way home from my grandfathers funeral in Illinois when the tensioner seized up and melted off the car. I wanted to get the car as close to home as possible, and had been considering these guys for a while now to get my alignment and a few other small things done that most shops cannot do on imports. Out of convenience, I decided to eat the 400 dollar tow bill to bring it here, and avoid driving back to Illinois to pick up the car. When they received the car they recommended doing the idler pulley as well, which I agreed to, as the idler often does go out around 100,000 miles in these cars.They performed the repairs on the vehicle, and called me to come pick it up. I drove the hour trip to pick up the car, and the first thing I did was pop the hood. What I found was the serpentine belt completely shredded and wrapped around the alternator pulley. I immediately went in and grabbed Dan to come out and look at it. He was very apologetic about the situation, but had no real excuse as to why the vehicle was in this condition, and blamed it possibly being a bad belt. Best they could come up with is that they start each vehicle on the lot in the morning to defrost, and that it must have happened then due to a faulty belt. How nobody heard anything out of the ordinary is beyond me.They took the car back into the garage, removed the shredded belt, and put a new belt on. It seemed to be running ok, but I told them I would much prefer the vehicle stay overnight again and be given a thorough once over to ensure there was nothing else out of wack that would cause this problem. We came to the conclusion that I would leave the car and come back tomorrow. As we were pulling out of the lot, Dan ran out and gave us the option of them road testing the vehicle for 10 miles and then sending me on my way because the owner did not want us to be inconvenienced by having to come back. I told them that I would be more inconvenienced if I got 10 miles down the road and threw the belt again, and would be more comfortable leaving the car for a more thorough inspection. I believe they were simply trying to avoid the vehicle taking up more of the mechanics time the next day.I was told over and over that the car would be thoroughly road tested, and that Mitch would most likely test the car himself to ensure that it was in working order. The next day, around 12 pm I got the call to come pick up the car. I asked if there was a possibility that the old belt had been mistakenly replaced on the car. I was told that was not possible as the belt was broken in two. I know this to be untrue, as I removed the belt from the engine compartment myself on the side of the road, as well as what was left of the tensioner pulley, and placed then in the passenger seat. The belt was in one piece when I removed it from the engine compartment and placed it in that seat. I believe they tried to save money by replacing my old belt, while still charging me for the new belt.When I returned the next day, the car appeared to be working properly, though I had some concerns with the idler pulley they put on as well. It has some rough spots in the grooves that I do not like the look of. I agreed to take the car, but told them if I had any issues regarding this repair, they would be hearing from me soon.As soon as I left I looked at the trip odometer on the vehicle. The trip odometer indicated that over the course of the 2 days they had the vehicle they only road tested for 15 miles. I then looked at my mpg ratings which were reading 14-15 mpg, which is indicative of the car sitting running idle. If the car had been driven after idling, the mpg should have been reading in the 20s. Im not convinced the car was road tested after they changed the belt again.I also paid to have the alignment done, which is still not correct. Tensioner is also making a rubbing sound, and appears to have a slight wobble.

After taking my 2012 ford focus in for transmission issues, i was told that codes were popping up for an issue with the valve body assembly in the transmission at times and at other times there were no codes being shown. the car kept for better part of week trying to recreate my issue. i was then presented with 2 possible fixes, a transmission flush to extend the life of the valve body assembly ($200 something) or replace valve body assembly for $1400. i chose transmission flush. less than 2 weeks later car is dead on the road, same issue as before. i then had the car towed to mitch smiths to have the valve body replaced (since it was already quoted to me, on an invoice even) only to find out 2 days after it was towed there that there is no valve body replacement available for my model of car. i am then told that my only option is a $3000+ trans. replacement (with a used one) with a 90 day warranty, ps the tow charge is $85 (for nothing since the part that was prev. quoted doesnt exist. i than brought our backup car, 2008 buick lacrosse in for work since it had not been driven in over 6 months. i told them we need a tire replaced, a new battery, new front brakes and to have an exhaust leak fixed. after a few days and speaking with dan in particular about the issues with BOTH cars. i was certainly shocked to pick up the car after paying over $1300 and to pull out onto 32 only to hear that exhaust is as loud as ever.. reviewed invoice which states in the towing notes that it needs to have exhaust inspected.. it was never done. upon questioning dan about it im told they did not think it was a big enough concern to address (although he is able to tell me that they think the noise is due to 1 or possibly more failing gaskets). despite it being 1 one of the main issues i wanted fixed (which is why it is in the tow notes). again nothing on the invoice even mentions exhaust, not even in the deferred service section of the invoice with points out every other part of the car that was checked and told needed repaired. sold me on new transmission coolant lines, inspected my wipers even.. just neglected to even mention 1 of the main reasons it was there. save yourself the hassle and goto don miller tire in anderson or t&j auto also in amderson.

Super great nice polite Great mechanics Awesome place to visit very clean and professional

Friendly top-notch operation no worries very friendly and professional

Professional service!

Awsome people!!

I messed up my car twice trying to do work myself. Both times Mitch bailed me out and gave me fair prices with no hassle. Recommend if anywhere near the Anderson, IN area.

My truck was fixed better than I expected. So happy for the great work.

The best automotive shop in Anderson Indiana and around Anderson Indiana to go to very respectful place very clean place friendly place and real reasonable and well take care of the job and any other needs that you have to have done Ive been going there for over 20 years very nice place thank you

Quality services but not the least expensive. They use quality parts and stand behind their work. Probably not the place to go if getting the cheapest price is whats most important, though.

I love Mitch Smith Auto....Dans the man :) I swear by them to everyone. They have helped me out on some major repairs always very polite always makes you a priority. I got the pleasure of seeing the mechanics bay the last time I was in there and I was very impressed by the cleanliness of the shop. Wont take my car anywhere else!!!!

Great service in a reasonable amount of time.

Little expensive, but they were worth it. They also guaranteed their work which gave me peace of mind. Their staff are very knowledgeable and the service was excellent. They were sure to communicate before doing any excess work and kept a line of communication open throughout the process. I would highly recommend.

Thank you once again for helping me! I always get wonderful service on my 2010 Lincoln MKX, but when my driver side door handle fell off and would not go back on they helped me in a pinch. The techs offered great advice to me and explained what they were going to do. It was fixed quickly and works perfectly again. I really appreciate the patience and professionalism you have.👍🏻👍🏻❤️

Great place

I had taken my 2003 Honda Accord to this repair shop previously and was overall pleased with the service, although the price seemed a little high. I wrote a review detailing my satisfaction with their service.After purchasing a 2011 Dodge ram 1500 at an auction I took my vehicle there for an overall inspection and was advised by Adam that they could put a leveling kit on my truck to keep the tires from rubbing when I turned the vehicle far left or far right. After they installed a leveling kit, the tires still rubbed and I called and spoke with Adam and he stated that they would put a 2-inch leveling kit on the truck and that would keep the tires from rubbing. In other words, they would make it right.After a week and still no new 2 inch leveling kit installed on my truck, I called to speak with Adam and as luck would have it, he was out of town and no one seemed to know what was going on with my truck. When Adam returned I spoke with him and told him that I had spoken with someone else at this establishment and they were waiting on FedEx to deliver the leveling kit, however, he knew nothing about it and therefore could not verify one way or the other as to its availability. Obviously when you speak with a service advisor at this establishment and they go out of town for training or for any other reason, no one else seems to know the status of the repairs on your vehicle. After spending 13 days at their establishment I finally called and spoke with the owner of Mitch Smith Auto service and I was told that they had already installed the 2-inch leveling kit and it still did not resolve the issue. He stated he would give me a $200 refund on the leveling kit, which they did, but my tires still rub the same way they did before I took it in to have it serviced. I had my son-in-law check to see if the 2 inch leveling kit had in fact been installed and lo and behold, no 2 inch leveling kit.Bottom line, they were not upfront and honest with me as to what needed to be done to resolve the issues and I still paid $116 for something that should never have been installed on my truck! Needless to say, I will never be visiting Mitch Smith auto service for any auto repairs again!I just wish I had it looked at the other negative reviews as I dont think I would have ever taken my first vehicle to them, much less my truck!

Great service, I will use them in the future for any auto need I have.

For many years Mitch Smith & his employers have always taken great care of my vehicles! They are the best at making sure your gets the T.L.C it deserves!I highly recommend!! 😊

I have nothing but good things to say about these folks. They have always treated me right, are super friendly, keep me up to date on repairs, and I always get my vehicle back clean! I can also attest to their great service from my employer’s (at&t) fleet of vehicles ranging from passenger cars to large bucket trucks. They are a class act all the way around!

I recently needed to have my vehicle serviced immediately and I was extremely pleased when I reached out to Mitch Smith Auto Service. I called late in the afternoon and they advised they could work me into their schedule immediately. I took my vehicle to their shop and as soon as I advised them what the issue was, they arranged for a courtesy driver to return me to my home. 2 hours later they called and said my vehicle was ready.I would highly recommend Mitch Smith Auto Service to anyone needing service on their vehicle. The staff was very professional and the pricing was very reasonable. I will return the next time I need service.

Ever since the first time I met these people I have grown a bond with the company. Every time an oil change is close by I always take the old beater of a car to them. They just put a longer life expediency for the cars they serve on! Great job!

I just called to inquiry about Mitchs service and I spoke with a very kind and friendly gentleman by the name, I believe Eric. He was so helpful. It is nice to have companies such as Mitch Smith Auto Service who believes in great customer service. Thank you all and I will definitely recommend Mitch Smith Auto Service to families around Madison and surrounding counties. Alicia

The guys at Mitch Smith Auto, treat you like family, upfront pricing and great work. Would recommend them to anybody. Dan and Robby handled my issues and did everything while I waited. Great Experience

I purchased a 23-year-old pickup and wanted a shop that was as passionate about the work as I was about the truck. The team at Mitch Smith was willing to look at the truck the way I looked at it and did a great job. Ill definitely be taking it back whenever it needs more work.

Professional Service. Very friendly staff. However prices are a little salty

Awesome staff & technicians. Nobody better in the business!!! Clean facility, top notch technicians, great service, & always working to provide the best automotive experience around. Thank you to all existing customers!!! If you are looking for a change of shops, or new to the area, we welcome you to just swing by and meet the team!!

Awesome place to work. They really know how to make their employees feel special. Absolutely the best place I have ever worked. Mitch and Mary are awesome and it goes beyond just their employees.

We have had Mitch Smith Auto fix our car a couple times. Each time I was amazed how professional they were and easy to work with. They went the extra mile to get our car back quickly, and for such a reasonable fee. Mitchs guys know what they are doing. A special shout to Adam for being so great!

Here’s my story, I took my 93 Corvette to Mitch Smith for repairs. After they looked at it they were not sure if what I needed could be corrected to my satisfaction and the cost was more than I wanted to spend at this time. So they did not charge me for the time spent to try and figure out the problem.On a scale of 1 to 10 for this shop I gave them a 10 for honesty and customer service.Ask for Dan he’s the man! 👍Dick Flora

I can’t say enough good things about my experience with Mitch Smith Auto Service. They were very professional from start to finish. Everything was high quality and VERY clean! I will definitely recommend them to my friends and family!

Hands down, best Auto Service in the state. Mitch and Mary welcome you into their shop as if it were their own home. The staff is extremely knowledgeable, courteous, and friendly. Ive never seen a shop so clean. I recommend them to everyone I know. Check them out on Facebook for daily and weekly specials. My wife loves them because of their ladies day specials. Amazing!!!

Great place its nice the employees are nice and polite. Clean And they offer a 2 year 24 thousand mile warranty. I took my car in Tuesday at 10:30 and they were done in 10 to 15 minutes!

Very Honest and Upfront people with Very Professional Service.. They understood my budget issues The importance of my vehicle and worked A Miricale ... KYLE IS THE MAN!!!!!

Mitch Smith Auto Shop goes above & beyond for their customers. They are sure to provide the greatest customer service! Need someone to meet your needs for your repairs? Well, they’ve got just that! Hands down I’d recommend them to everyone I know!

I live in Indianapolis and my son wanted to buy a Chrysler Crossfire from a couple in Anderson so I went to Mitch Smith to have it checked out before a purchase. They did so and found a few minor things like an oil change, wiper blades and so forth which didnt concern me. He also found the brake rotors had a layer of rust which he said was most likely from the car having been sitting unused for a few months. He did find a value gasket leak but otherwise said the car was in good shape. I negotiated a price with the leak and bought the car. When I took it to my mechanic to get the leak fixed he found that the rotors were scarred and needed to be replaced. A suspension spring was cracked. All total I had to spend an additional $1,000 to get the car safe for my son to drive. My mechanic also told me that Crossfire parts are hard to find. In face he couldnt find the spring. If I had known all this I would not have bought the car. I havent had Mitch Smith do any actual repair work but based on his lack of ability to find some of these problems I never will.

I had sway bars installed on mynew F-150. They did a great jobon the truck and even vacuumedit out for me. Definitely worth thedrive from Indy!

As always the crew at Mitch Smiths did great work when I needed to replace my tires. Even found a bent wheel and wheel bearing that needed replaced. I had noticed my car had be running a bit louder and that was definitely the reason.

Great

Wow! These guys are great! I bought a street rod on line with all kinds of things to fix and finish. They got right on it and are doing a top notch job. They are so friendly I feel like Ive known them all my life. They are always ready to show me their progress and include me in the process. I really appreciate that as Im not able to do the work myself. I feel confident that when its finished it will be the best work at the best price around, and Ive made some good friends in the auto service business.

Excellent service and outstanding atmosphere. If youre looking for a shop with class, a place that clearly appreciates your business, look no further.

Amazing service and friendly staff

Most knowledgeable and fair. I always know exactly whats going on with my cars. Customer for almost 4 years.

Customer service Great! Did a Wonderful job with in 24 hours of dropping off the car☺️❣

Ok I own a black 2017 GMC truck that gets washed way to often and thought I was doomed to car wash marks forever 😞. So I hear of this crazy idea of Ceramic Coating for the paint and thought the price was a little crazy but had it done anyway and it was absolutely the best money I have ever spent on my truck !!! Thanks guys for a great job !!!!

One of the best shops I’ve been too. Upfront and honest every time I’m here.

Great place to have your car serviced

We always receive the utmost in professionalism and top shelf service with Mitch. His crew are all exemplary and the prices are always among the most reasonable to be found anywhere.

Beat customer service around.....

Horrible experience Very rude when I was unhappy with their service. I dont have a fancy vehicle Mitch basically told me not to come back because my vehicle was not maintained enough and he didnt want to deal with it. This was after I complained because I was told twice my problem was fixed and both times I picked up the vehicle it was still not working. I paid over a thousand dollars to be treated badly and for bad service

Very poor service. Called and told me car fixed and when i left parking lot it was not working. Drove it back and gave them a second chance . next day same thing happened . my friend looked and saw wires that were disconneted. He fixed it. Drove back and confronted. They tored to show us a bad part and lie about what was wrong . my friend called them out on it. Tbey said they test drove it for miles and it only had 6 extra miles on it. Then owner called and insulted me. Telling me i was trash and mu vehicle was trash. I told a friend about my service and they said they had similar experience a few years ago. Do not trust this company. They did not even ok the first fix they did. Very dishonest company. No company should talk to a customer like he did to me. Just cause you have money do not talk down to me. I should be able to complain and not be treated bad

The staff and service is always top notch. They diagnose issues & fix them in the same day! And convenient waiting area or shuttle service is available.

My Navigator broke down on 69 in the middle of the night did some research and found Mitch Smith had my truck towed to these guys that morning after talking to Adam... they identified the problem gave me a call to let me know what the problem was i okd the repair and they had me back on the road before they closed the same day. Really appreciate you guys coming through for me

Great Shop

Dropped wifes car off to have a brake line replaced. Had a misunderstanding on the repair and they stood behind it. Very impressed!

Great service

Great experience. Shop is extremely clean. The staff is super friendly.

This is the cleanest place and quick service. Thank you for working working on my truck

I was calling around to find out about getting my front bushings changed on my lower control arms. I was quoted by Adam that it would cost about $240, but he wanted me to bring it by to look at it. When I got there I was helped by someone else and was told it would be almost $400. Not quite sure how it jumped up $160 but wasnt impressed. Adam took the time to look up parts and labor on the quote but then it was changed by someone else. Dont know what to think. Havent been back.

Honest, knowledgeable, and reasonably priced. Great service and friendly

Great people, comparable prices,Best service & people in thebusiness. Very impressed withthe whole experience.

Alignment tech doesnt know what he is doing and the owner Mitch likes to degrade people when he gets called out that his techs are a joke and apparently so is he bye some of these reviews and the way he talks to woman.

Always get the oil done here. Friendly and professional peeps here. Give them a try. They can do a lot and it’s done right.

Iove the people here and they are very friendly. Prices are outrageous unfortunately. It was around $50 for an oil change and I sat in the waiting room for almost 2 hours.

Love this place and the workers. They are great.

Awesome Guys!! Best service in town!

Brought my truck in to have a transmission installed/replaced (a 700r4 one of the most comon transmissions there is in a chevy truck) They told me the next day the transnission would not work in my vehicle.. Meanwhile i have put it in myself and it works great.

I needed new brakes on my wifes van I got a quote from Mitch Smith and another place in Pendleton. They were close in price, I went with Mitch Smith because they were closer to my home. They ended up doing breaks in the back and not the front and charged me the same price as if I had all the breaks done. But when I looked it appeared that they replaced my brake calipers they looked new. I picked up the van and took the family out to lunch and on the way home the breaks got stuck and my van was smoking and was undrivable. I called Mitch Smith and they said drive it to the shop and they would look at it. They would not send a tow truck I had to use AAA to pick up the van and had to get friends to get my family. When I got the van to the shop they said it would be another $300 on top of the $700 we just paid, they said I needed new brake calipers. I asked these look new they said oh no we just paint them to look good. My response was I did not ask you to paint them and could this have anything do with them getting stuck? They said no paint on the calipers has nothing to do with this, it is like us putting a new tire on the rim and it blows out and damages your fender. Two completely different parts of the car, one has nothing to do with the other. They treat people like they are idiots. I will never take a car there or even recommend them to some one.

Awesome guys, great service, as promised over the phone in and out quick service, highly recommended

Its so nice to have a shop that offers honesty and integrity as the basis of their service!

Awesome facility!!! Cleanest shop around with the friendliest staff. Wont take my vehicles anywhere else!!!

Great service always.

Excellant service and friendly staff.

Theyre so nice and helpful

Great people ! Very professional, provide great service while finding the cheapest route for you ! Choose this place. I will take all of my cars there

Got me in the same day to fix my compressor for my AC unit

Mitch always works on our vehicles never had any issues

The best shop in Anderson for all of your automotive needs. Go visit the staff and facility to see for yourself!!!

Best mechanic in town period.

Great service and a wonderful staff.

Rude staff, and extremely high prices compared to other service in the area.

Great service, doesnt ding you for the little stuff

Very clean on the inside :-) friendly staff, asked me if I or my kids who waited with me wanted anything .. It was a good experience, will be coming back

These Guys are Fantastic, Must See.......................The best Candles too!!!!!! My Wife loves them more than me!! ;-)

Nothing but awesome service! Highly recommend them!

Great place love the employees

Best place in town!!!!

Great Service and Staff!

Fair prices

Excellent Service, very knowledgeable